OO, Windows and Printers

2014-12-09 Thread Rory O'Farrell

A common complaint on the Forum is that OO does not see, or if it sees, does 
not print to, an existing printer.  There are numerous examples of this and I 
can extract a list of threads if necessary.  Might the interface between a 32 
bit OO and a 64 bit Windows OS require some reconsideration for a future 
release?  I should say that not all instances of this problem involve a 64 bit 
Windows.  There have been instances of an installed and working network printer 
not working with OO.

-- 
Rory O'Farrell 

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Re: OO, Windows and Printers

2014-12-09 Thread Rory O'Farrell
On Tue, 9 Dec 2014 10:15:58 +
Rory O'Farrell  wrote:

> 
> A common complaint on the Forum is that OO does not see, or if it sees, does 
> not print to, an existing printer.  There are numerous examples of this and I 
> can extract a list of threads if necessary.  Might the interface between a 32 
> bit OO and a 64 bit Windows OS require some reconsideration for a future 
> release?  I should say that not all instances of this problem involve a 64 
> bit Windows.  There have been instances of an installed and working network 
> printer not working with OO.
> 
> -- 
> Rory O'Farrell 

I should expand the above slightly: from memory most such complaints involve 
Windows.  We are dealing largely with unsophisticated users, who do not 
understand why an existing printer, working for all other applications, is 
either not seen, or if seen, is not printed to. Sometimes reinstallation of the 
printer cures the problem, but unfortunately we do not have access to pre/post 
problem code dumps. The problem seems to occur most often (but not exclusively) 
with 64 bit Windows.

I mention the problem here so that it is at the back of developers' minds - 
perhaps in some review of the relevant code knowledge of the problem will 
trigger a warning bell in a developer's mind, leading to a fix. 

-- 
Rory O'Farrell 

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Re: OO, Windows and Printers

2014-12-09 Thread Oliver Brinzing

Hi,


> is that OO does not see, or if it sees, does not print to, an existing 
printer.

please see my issue 99074:
changing windows default printer not reflected in open document
https://issues.apache.org/ooo/show_bug.cgi?id=99074

Regards

Oliver


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Re: OO, Windows and Printers

2014-12-09 Thread Rory O'Farrell
On Tue, 09 Dec 2014 19:16:54 +0100
Oliver Brinzing  wrote:

> Hi,
> 
> 
>  > is that OO does not see, or if it sees, does not print to, an existing 
> printer.
> 
> please see my issue 99074:
> changing windows default printer not reflected in open document
> https://issues.apache.org/ooo/show_bug.cgi?id=99074
> 
> Regards
> 
> Oliver
> 

This may be another aspect of the same problem.  Many of the Forum reports are 
of inability of OpenOffice to print to an existing printer on Windows, even 
from a new file, not necessarily from an existing file.

I know that on Ubuntu OO only detects the printer and its settings on OO 
startup - if one changes printer settings (using CUPS) while OO is open, OO 
doesn't see the new settings - one gets used to that in one's method of work.  
But to fail to detect a single installed printer, or to detect it and refuse to 
print to it, as can happen using Windows, is more serious.

-- 
Rory O'Farrell 

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