RE: Support contact for Extensions
OK, +1 > -Original Message- > From: Andrea Pescetti [mailto:pesce...@apache.org] > Sent: Monday, August 22, 2016 04:28 > To: dev@openoffice.apache.org > Subject: Re: Support contact for Extensions > > On 21/08/2016 Dennis E. Hamilton wrote: > >> From: Andrea Pescetti > >> My proposal: use a link "Apache OpenOffice dev list" as a > replacement, > >> linking it to > >> https://openoffice.apache.org/mailing-lists.html#development-mailing- > >> list-public > >> ; and if/when we get an e-mail related to hosting of the Extensions > >> site, we reply CCing the communityteam address so that they can > handle > >> it. [orcmid] I think it would be better to use us...@openoffice.apache.org and not put users through so many steps. Also, I think the moderators should be generous in accepting user requests to either list and not put them through too many steps, especially when they have done their best to express their request in English. > > > > So we should CC communityteam@... if it is actually something that > only they can handle? > > Exactly. This is how it should work in theory (i.e., they should be > contacted for hosting problems only), but apparently they are currently > overwhelmed by misplaced OpenOffice support requests that they are no > longer able to handle. > > Regards, >Andrea. > > - > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: Support contact for Extensions
On 21/08/2016 Dennis E. Hamilton wrote: From: Andrea Pescetti My proposal: use a link "Apache OpenOffice dev list" as a replacement, linking it to https://openoffice.apache.org/mailing-lists.html#development-mailing- list-public ; and if/when we get an e-mail related to hosting of the Extensions site, we reply CCing the communityteam address so that they can handle it. So we should CC communityteam@... if it is actually something that only they can handle? Exactly. This is how it should work in theory (i.e., they should be contacted for hosting problems only), but apparently they are currently overwhelmed by misplaced OpenOffice support requests that they are no longer able to handle. Regards, Andrea. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
RE: Support contact for Extensions
> -Original Message- > From: Andrea Pescetti [mailto:pesce...@apache.org] > Sent: Sunday, August 21, 2016 13:20 > To: dev@openoffice.apache.org > Subject: Support contact for Extensions > > Like (I assume) the other PMC members who are moderators of the > Extensions site, I received an e-mail from SourceForge asking what their > "communityteam" address listed at > http://extensions.openoffice.org/en/websitecontact should be replaced > with. > > My understanding is that, no matter how clearly it is written on the > page, users will e-mail that address with common support questions, and > the current staff at SourceForge is unable to address these requests - > as far as I know, they used to handled by Roberto who was also able to > answer or re-route generic support requests about OpenOffice, but this > is not the case any longer. > > My proposal: use a link "Apache OpenOffice dev list" as a replacement, > linking it to > https://openoffice.apache.org/mailing-lists.html#development-mailing- > list-public > ; and if/when we get an e-mail related to hosting of the Extensions > site, we reply CCing the communityteam address so that they can handle > it. But please let me know if someone else answered something different > already. [orcmid] So we should CC communityt...@sourceforge.net if it is actually something that only they can handle? > > Regards, >Andrea. > > - > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
