Re: [dev] Antw: Re: manual file change result in package error
Hi Jo, On 02.07.2014 17:12, Josef1 Penzkofer wrote: > Hi Renée, > > and this works properly? yes. This should even work in OTRS 3.2.x (maybe not for templates, I can't remember when that was fixed). > Yesterday I wrote an E-Mail to "otrs...@otrs.org" because I made changes in > file "CustomerTicketMessage.pm". > > Therefore I copied the file in directory "/Custom/Kernel/Modules". > > The changes does not work. Did you restart the Apache? Did you check if the "original" file was loaded? Did you add some debug statements? > The changes works, after I made the changes into file > "CustomerTicketMessage.pm"; directory: /Kernel/Modules. > > Strange: I copied some other files into directory "/Custom/Kernel/... and made > changes. This changes works. > > So, whats going wrong? I'll have a look at the source code tomorrow. Maybe there is a difference how Customer related modules are loaded compared to the modules related to the Agent interface. > Thanks in advance. > > Jo - Renée -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
[dev] Antw: Re: manual file change result in package error
Hi Renée, and this works properly? Yesterday I wrote an E-Mail to "otrs...@otrs.org" because I made changes in file "CustomerTicketMessage.pm". Therefore I copied the file in directory "/Custom/Kernel/Modules". The changes does not work. The changes works, after I made the changes into file "CustomerTicketMessage.pm"; directory: /Kernel/Modules. Strange: I copied some other files into directory "/Custom/Kernel/... and made changes. This changes works. So, whats going wrong? Thanks in advance. Jo >>> Renee B 02.07.2014 16:27 >>> You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: > Hi, > > I upgrade to OTRS 3.3.8 and configure with ITSM and > made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl > > now gives me an error in the ITSMIncidentProblemManagement package. > > There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence? > > Jon > > > > > > ___ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] manual file change result in package error
Thank you Renée, I will try it De: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] En nombre de Renee B Enviado el: miércoles, 2 de julio de 2014 16:28 Para: dev@otrs.org Asunto: Re: [dev] manual file change result in package error You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: Hi, I upgrade to OTRS 3.3.8 and configure with ITSM and made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl now gives me an error in the ITSMIncidentProblemManagement package. There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence? Jon ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] manual file change result in package error
You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: > Hi, > > I upgrade to OTRS 3.3.8 and configure with ITSM and > made a manual change that I used to make to > Kernel/Output/HTML/Standard/AgentTicketPhone.dtl > > now gives me an error in the ITSMIncidentProblemManagement package. > > There is a possibility to disable checking for that file, or I am thinking > maybe I can do a package with my changes that overwrite that file, can this > hypothetical package solve my problems? Do it need > ITSMIncidentProblemManagement package as dependence? > > Jon > > > > > > ___ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
[dev] manual file change result in package error
Hi, I upgrade to OTRS 3.3.8 and configure with ITSM and made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl now gives me an error in the ITSMIncidentProblemManagement package. There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence? Jon ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
