Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
On 04/08/2015 07:57 AM, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page Too Old browser message displayed Maybe the problem is actually what the error message says? Your browsers are too old? You didn't include the browser versions. Cheers, Moritz and on alert bo javascript message displayed of *TypeError: Cannot call method 'Init' of undefined* in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl *In access log i get following msgs:* ; - - [29/Mar/2015:03:57:26 -0700] GET /otrs/index.pl HTTP/1.1 200 10732 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ;2 - - [29/Mar/2015:03:57:27 -0700] GET / 200 275 - - ; - - [29/Mar/2015:03:57:27 -0700] GET /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js HTTP/1.1 200 680 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:27 -0700] GET /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js HTTP/1.1 200 300568 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:40 -0700] GET /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css HTTP/1.1 404 283 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:40 -0700] GET /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css HTTP/1.1 200 30158 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:40 -0700] GET /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js HTTP/1.1 404 263 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 On 4/8/2015 10:43 AM, Johannes Nickel wrote: Hey, to help you we need some more information like: - Browser - OS - OTRS Version - What Host (Linux, Win) - Webserver - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? regards Johannes 2015-04-08 7:10 GMT+02:00 Ali Umair aum...@i2cinc.com mailto:aum...@i2cinc.com: Hi, I am facing same issue in OTRS. Can anyone please guide how i fix this issue?? Its humble request if someone help or guide me?? [ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 -- -- *Best Regards* *Ali Umair *
Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
Browser version is Firefox 13.0.1 On 4/8/2015 12:09 PM, Moritz Lenz wrote: On 04/08/2015 07:57 AM, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page Too Old browser message displayed Maybe the problem is actually what the error message says? Your browsers are too old? You didn't include the browser versions. Cheers, Moritz and on alert bo javascript message displayed of *TypeError: Cannot call method 'Init' of undefined* in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl *In access log i get following msgs:* ; - - [29/Mar/2015:03:57:26 -0700] GET /otrs/index.pl HTTP/1.1 200 10732 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ;2 - - [29/Mar/2015:03:57:27 -0700] GET / 200 275 - - ; - - [29/Mar/2015:03:57:27 -0700] GET /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js HTTP/1.1 200 680 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:27 -0700] GET /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js HTTP/1.1 200 300568 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:40 -0700] GET /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css HTTP/1.1 404 283 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:40 -0700] GET /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css HTTP/1.1 200 30158 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 ; - - [29/Mar/2015:03:57:40 -0700] GET /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js HTTP/1.1 404 263 https://support.innovative-pk.com/otrs/index.pl; Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 On 4/8/2015 10:43 AM, Johannes Nickel wrote: Hey, to help you we need some more information like: - Browser - OS - OTRS Version - What Host (Linux, Win) - Webserver - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? regards Johannes 2015-04-08 7:10 GMT+02:00 Ali Umair aum...@i2cinc.com mailto:aum...@i2cinc.com: Hi, I am facing same issue in OTRS. Can anyone please guide how i fix this issue?? Its humble request if someone help or guide me?? [ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 -- --
Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist... Ali On 4/8/2015 12:34 PM, Renee B wrote: Did you upgrade your OTRS or is it the initial installation? On 08.04.2015 07:57, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page Too Old browser message displayed and on alert bo javascript message displayed of *TypeError: Cannot call method 'Init' of undefined* in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl -- -- *Best Regards* *Ali Umair * ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
Did you upgrade your OTRS or is it the initial installation? On 08.04.2015 07:57, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page Too Old browser message displayed and on alert bo javascript message displayed of *TypeError: Cannot call method 'Init' of undefined* in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
There you have your problem. OTRS minimizes the JS and CSS Files, these files are generated via local scripts, each per machine. It's the same for the cache files and scripts. You can't yours simply load balance OTRS. There are several steps you have to look after. Regards On Wednesday, April 8, 2015, Ali Umair aum...@i2cinc.com wrote: My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist... Ali On 4/8/2015 12:34 PM, Renee B wrote: Did you upgrade your OTRS or is it the initial installation? On 08.04.2015 07:57, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page Too Old browser message displayed and on alert bo javascript message displayed of *TypeError: Cannot call method 'Init' of undefined* in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer:https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer:https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936 [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl -- -- *Best Regards* *Ali Umair * ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
Especially for this scenario, since version 3.3.5 the otrs.LoaderCache.pl script has the --generate option. Run it on both nodes; and you will be able to log in just fine. You could call via a cron job or after installs and upgrades on all your nodes. But as Johannes mentioned, to do a load balanced setup which actually makes sense, it takes a lot of thought and planning. It's not something that works out-of-the box with the default setup. I have some updates that eliminate most of the local filesystem references, but it would take some updating to get to the current release. I took the approach of referencing blobs in a database table and adding a version number column so that I can request the most current blob, then execute it. Would that be something useful? == db ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined
Hi David, On Wed, Apr 8, 2015 at 9:24 PM, David Boyes dbo...@sinenomine.net wrote: I have some updates that eliminate most of the local filesystem references, but it would take some updating to get to the current release. I took the approach of referencing blobs in a database table and adding a version number column so that I can request the most current blob, then execute it. Would that be something useful? Which ' local file system' references are you talking about? There are just a few places where OTRS uses local file systems (session storage, attachments, VirtualFS which is used by Change Management) and all these also have options to use a database backend. Apart from that, there is the loader cache for which there is the '--generate' option now. There is also the SysConfig which is stored in a file on disk. Did you store the minified JS and CSS files in the database? And the SysConfig values? that's nice but it might be a little bit over-engineered. Also, the vast majority of OTRS users will not need clustered setups, and will use vertical scaling - bigger machines - or maybe break out the database server to a separate machine, and avoid all headaches that come with multiple master nodes. -- Michiel ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
