Re: [dev] New Module doesn't work

2015-10-29 Thread Renee B 
Did you check if there is a JavaScript error? Was the form submitted?

Kind regards,
Renée


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[dev] New Module doesn't work

2015-10-29 Thread Josef1 Penzkofer 
Hi Developer Community,

I'm testing OTRS 4.0.10.

I tried to do the same as in our Productivity-System; Version: OTRS 3.2.14. 
(And here it works)

Here I copied the Action "AgentTicketPhone" to "AgentQuickticket".

Therefore I copied and modified:
* Part of Ticket.xml to register a new item in the menubar called 
"Quick-Tickets"
(Schnell.xml; /Kernel/Config/Files)

* Parts of Ticket.xml to register the mask in SysConfig
QuickticketMasken.xml

* Parts of Ticket.xml to configurate the mask in SysConfig
QuickticketMaskeConf.xml

* AgentTicketPhone.pm -> AgentQuickticketMaske.pm
(directory: /Custom/Kernel/Modules)
To provide the functionality to create a Quick-ticket.

* AgentTicketPhone.tt -> AgentQuickticket.tt
(directory: /Custom/Kernel/Output/HTML/Standard)

All this works - if I call the function to create a Quick-Ticket, the mask 
appears. But clicking on button "Create" nothing else happens.

I don't get a appropriate message in a logfile, neither the OTRS-Logfile nor 
the Apache-Logfile.

Must I register the new module anywhere else?

Isn't it possible in Version OTRS 4 to copy and modify a existing module?

Thanks in advance.

Sepp
 

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Re: [dev] Antw: Re: New Module doesn't work

2015-10-29 Thread Renee B 
Do you know the "Developertools" that are shipped with most browsers. In
Firefox you can start it with Strg+Shift+i and in IE with F12. There you
can find a console and something like "network" or "network analysis"...

Am 29.10.2015 um 15:46 schrieb Josef1 Penzkofer:
> Hi Renée,
>
> how could I check it?
>


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[dev] Antw: Re: New Module doesn't work

2015-10-29 Thread Josef1 Penzkofer 
Hi Renée,

how could I check it?

The only messages in Apache error_log are several kinds like
-e: Argument "\x{31}\x{33}..." isn't numeric in numeric eq (==) at
/opt/otrs//Kernel/Output/HTML/LayoutTicket.pm line 278.

I got similar messages by creating successfully a Phone-Ticket

Sepp

>>> Renee B  29.10.2015 12:40 >>>
Did you check if there is a JavaScript error? Was the form submitted?

Kind regards,
Renée


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Perl / OTRS development: http://perl-services.de 
OTRS AddOn repository: http://opar.perl-services.de 

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