Thank you Renée, I will try it
De: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] En nombre de Renee B
Enviado el: miércoles, 2 de julio de 2014 16:28
Para: dev@otrs.org
Asunto: Re: [dev] manual file change result in package error
You can save your customized template as
Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
All files (modules and templates) in Custom/Kernel/ have a higher precendence
than those in Kernel/
- Renée
On 02.07.2014 16:13, Jon Legarrea Oteiza wrote:
Hi,
I upgrade to OTRS 3.3.8 and configure with ITSM and
made a manual change that I used to make to
Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
now gives me an error in the ITSMIncidentProblemManagement package.
There is a possibility to disable checking for that file, or I am thinking
maybe I can do a package with my changes that overwrite that file, can this
hypothetical package solve my problems? Do it need
ITSMIncidentProblemManagement package as dependence?
Jon
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