[Dhis2-users] Overlapping text in DHIS2 UI
Dear DHIS community, We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal. This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users. We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”. Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal. Are the any settings that we perhaps missed or what could be the cause? Kind regards, David ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Hi Calle, I have tried the screen resolution as well but no difference, the texts remains overlapping. For further clarity, we have been using this version for some months now, and this only started happening a few days ago. Regards, David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:13 AM *To:* David Itana *Cc:* DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Hi Just a clarification note: the build number seems "abnormal" because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20). None of those additions would affect or cause the above issue, though. David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)? regards Calle On 11 August 2016 at 09:06, David Itana wrote: Dear DHIS community, We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal. This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users. We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”. Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal. Are the any settings that we perhaps missed or what could be the cause? Kind regards, David ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- *** Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.com Skype: calle_hedberg *** ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Dear Knut, I am not so sure if it is affecting only specific versions of the browsers. For example using my own computer, I can log in and my system works perfectly well, but if someone else logs in, they see overlapping words. So, I tried to rule out the versions differences, as the same computer reacts differently to different users, David *From:* Knut Staring [mailto:knu...@gmail.com] *Sent:* Thursday, August 11, 2016 8:27 AM *To:* David Itana *Cc:* Calle Hedberg; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Does this apply to the most recent versions of Chrome and Firefox also? Or perhaps it did indeed start after an update of these browsers? Knut On Thu, Aug 11, 2016 at 9:17 AM, David Itana wrote: Hi Calle, I have tried the screen resolution as well but no difference, the texts remains overlapping. For further clarity, we have been using this version for some months now, and this only started happening a few days ago. Regards, David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:13 AM *To:* David Itana *Cc:* DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Hi Just a clarification note: the build number seems "abnormal" because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20). None of those additions would affect or cause the above issue, though. David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)? regards Calle On 11 August 2016 at 09:06, David Itana wrote: Dear DHIS community, We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal. This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users. We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”. Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal. Are the any settings that we perhaps missed or what could be the cause? Kind regards, David ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- *** Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.com Skype: calle_hedberg *** ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- Knut Staring Dept. of Informatics, University of Oslo Norway: +4791880522 Skype: knutstar http://dhis2.org ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Hi Calle, The problem is consistent, it does not vary from session to session. I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one. David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:41 AM *To:* Knut Staring *Cc:* David Itana; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Knut, That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine David, Some more questions: 1. is the problem consistent for those specific users, or will it vary from session to session? 2. Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?) regards calle On 11 August 2016 at 09:26, Knut Staring wrote: Does this apply to the most recent versions of Chrome and Firefox also? Or perhaps it did indeed start after an update of these browsers? Knut On Thu, Aug 11, 2016 at 9:17 AM, David Itana wrote: Hi Calle, I have tried the screen resolution as well but no difference, the texts remains overlapping. For further clarity, we have been using this version for some months now, and this only started happening a few days ago. Regards, David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:13 AM *To:* David Itana *Cc:* DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Hi Just a clarification note: the build number seems "abnormal" because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20). None of those additions would affect or cause the above issue, though. David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)? regards Calle On 11 August 2016 at 09:06, David Itana wrote: Dear DHIS community, We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal. This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users. We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”. Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal. Are the any settings that we perhaps missed or what could be the cause? Kind regards, David ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- *** Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.com Skype: calle_hedberg *** ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- Knut Staring Dept. of Informatics, University of Oslo Norway: +4791880522 Skype: knutstar http://dhis2.org -- *** Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.com Skype: calle_hedberg *** ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Hi Alex, Have cleared the cache over and over but it does not help at all. David *From:* Alex Tumwesigye [mailto:atumwesi...@gmail.com] *Sent:* Thursday, August 11, 2016 9:21 AM *To:* David Itana *Cc:* Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI Dear David, Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings. Alex On Thu, Aug 11, 2016 at 10:49 AM, David Itana wrote: Hi Calle, The problem is consistent, it does not vary from session to session. I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one. David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:41 AM *To:* Knut Staring *Cc:* David Itana; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Knut, That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine David, Some more questions: 1. is the problem consistent for those specific users, or will it vary from session to session? 2. Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?) regards calle On 11 August 2016 at 09:26, Knut Staring wrote: Does this apply to the most recent versions of Chrome and Firefox also? Or perhaps it did indeed start after an update of these browsers? Knut On Thu, Aug 11, 2016 at 9:17 AM, David Itana wrote: Hi Calle, I have tried the screen resolution as well but no difference, the texts remains overlapping. For further clarity, we have been using this version for some months now, and this only started happening a few days ago. Regards, David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:13 AM *To:* David Itana *Cc:* DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Hi Just a clarification note: the build number seems "abnormal" because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20). None of those additions would affect or cause the above issue, though. David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)? regards Calle On 11 August 2016 at 09:06, David Itana wrote: Dear DHIS community, We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal. This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users. We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”. Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal. Are the any settings that we perhaps missed or what could be the cause? Kind regards, David ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- *** Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.com Skype: calle_hedberg *** ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- Knut Staring Dept. of Informatics, University of Oslo Norway: +4791880522 Skype: knutstar http://dhis2.org -- *** Calle Hedberg 46D Alma Road, 7700 Rosebank, SOUTH AFRICA Tel/fax (home): +27-21-685-6472 Cell: +27-82-853-5352 Iridium SatPhone: +8816-315-19119 Email: calle.hedb...@gmail.
Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
HI, Thank you so much Calle and the whole DHIS family. I will go through that process to ensure that the settings are changed back. Regards, David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 10:18 PM *To:* David Itana *Cc:* Alex Tumwesigye; Knut Staring; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI David, I found the problem: some user had changed the setting under "Profile->Settings->Interface" from "Light blue" to "Myanmar" - as soon as I changed that back for ONE user it resolved the problem. I also changed the same setting under Apps->Settings->Style, but that did not seem to do anything. Should be OK now - please check. Regards Calle On 11 August 2016 at 10:29, David Itana wrote: Hi Alex, Have cleared the cache over and over but it does not help at all. David *From:* Alex Tumwesigye [mailto:atumwesi...@gmail.com] *Sent:* Thursday, August 11, 2016 9:21 AM *To:* David Itana *Cc:* Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI Dear David, Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings. Alex On Thu, Aug 11, 2016 at 10:49 AM, David Itana wrote: Hi Calle, The problem is consistent, it does not vary from session to session. I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one. David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:41 AM *To:* Knut Staring *Cc:* David Itana; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Knut, That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine David, Some more questions: 1. is the problem consistent for those specific users, or will it vary from session to session? 2. Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?) regards calle On 11 August 2016 at 09:26, Knut Staring wrote: Does this apply to the most recent versions of Chrome and Firefox also? Or perhaps it did indeed start after an update of these browsers? Knut On Thu, Aug 11, 2016 at 9:17 AM, David Itana wrote: Hi Calle, I have tried the screen resolution as well but no difference, the texts remains overlapping. For further clarity, we have been using this version for some months now, and this only started happening a few days ago. Regards, David *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] *Sent:* Thursday, August 11, 2016 8:13 AM *To:* David Itana *Cc:* DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI Hi Just a clarification note: the build number seems "abnormal" because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20). None of those additions would affect or cause the above issue, though. David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)? regards Calle On 11 August 2016 at 09:06, David Itana wrote: Dear DHIS community, We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal. This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users. We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”. Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal. Are the any settings that we perhaps missed or what could be the cause? Kind regards, David ___ Mailing list: https://launchpad.net/~dhis2-devs Post to : dhis2-d...@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-devs More help : https://help.launchpad.net/ListHelp -- ***
[Dhis2-users] Tracker incident dates changes
Dear DHIS community I am using tracker Version: 2.24, Build revision: e2f8d0e, Build date: 2016-10-13 06:20. I have configured a three stage program with registration which is giving the problemlisted below. After clicking complete button on the enrollment or refreshing/logging out of the system, the incident dates of all program stages changes to some strange dates as seen in the screenshot below. The calendar is set to ISO 8601 with date format set to dd-MM-yyy. Is this a known problem with this version or are there any settings which are not properly set up? Best regards, David ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
Re: [Dhis2-users] Tracker incident dates changes
Dear Devs, The server time zone is GMT +2. On the second response, all data in the instance were deleted and upon testing the same is still happening. I remember this bug as it affected one of my event capture instances. This was however resolved on version: 2.24, Build revision: 23573, Build date:2016-08-18 12:11. The problem is, that version has a different bug which affects program rules on attributes. This was resolved a week or two ago which gave birth to Version: 2.24, Build revision: e2f8d0e, Build date: 2016-10-13 06:20 . My suspicion is that when the program rule bug was handled, the date related bug came back. Apart from changing the server time, can the developers look at fixing this again as it is on the above mentioned version? Kind regards, David *From:* Abyot Asalefew Gizaw [mailto:ab...@dhis2.org] *Sent:* Thursday, October 20, 2016 10:14 AM *To:* Markus Bekken *Cc:* David Itana; DHIS 2 Users list; dhis2-devs *Subject:* Re: [Dhis2-users] Tracker incident dates changes also, make sure calendar setting is not changed once data is collected. -- Abyot A. Gizaw. Senior Engineer, DHIS2 University of Oslo http://www.dhis2.org On Thu, Oct 20, 2016 at 9:41 AM, Markus Bekken wrote: Hi David, what is the time zone of the server? This is a known bug when you have a time zone different than UTC. Markus 20. okt. 2016 kl. 09.31 skrev David Itana : Dear DHIS community I am using tracker Version: 2.24, Build revision: e2f8d0e, Build date: 2016-10-13 06:20. I have configured a three stage program with registration which is giving the problemlisted below. After clicking complete button on the enrollment or refreshing/logging out of the system, the incident dates of all program stages changes to some strange dates as seen in the screenshot below. The calendar is set to ISO 8601 with date format set to dd-MM-yyy. Is this a known problem with this version or are there any settings which are not properly set up? Best regards, David ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
[Dhis2-users] Unable to save favorites on version 2.25
Dear all I am running a Version: 2.25 Build revision: 57d6ab3 Build date: 2017-04-04 06:43. When wanting to save a favorite generated by using event report or Event visualizer, this favorite does not get saved when I hit the save button, nothing happens. Has anyone experienced this before? The console gives the following error message; which I am failing to understand and interpret. Best regards David ___ Mailing list: https://launchpad.net/~dhis2-users Post to : dhis2-users@lists.launchpad.net Unsubscribe : https://launchpad.net/~dhis2-users More help : https://help.launchpad.net/ListHelp
