Re: [tdf-discuss] [DOC] User docs: planning ahead

2010-10-05 Thread Harold Fuchs
On 4 October 2010 16:19, James Wilde  wrote:

>
> On Oct 3, 2010, at 01:19 , Jean Hollis Weber wrote:
>
> > I want to start developing a "wish list" for documentation for
> ordinary
> > users (things like user guides, howtos, FAQs, tutorials, training
> > materials, and others). We won't have enough people to do everything
> on
> > the list, but it might encourage new people to contribute in areas
> that
> > most interest them.
> >
> > Some issues to consider are:
> > * What audiences do we want to reach? What are their needs? Lots of
> > overlap with training here.
>
> If I may be allowed to suggest, there are three main markets to target.
>
> 1.  The very young.  Since LibO is free, they can get a first class
> product at a price they can afford, and once they're hooked, they'll
> stay with it.  People do.  And the very young are used to free things
> from the Internet, but they are also more willing than older people to
> actually send a donation for something that they use.  Young people do
> that.  Old people buy licences and there is no LibO licence to buy.
>
> 2. The very old.  Often they've inherited a computer from someone else
> in the family who has bought a new one, and they don't have the money to
> buy pay-for products.
>
> 3. Corporations.  Who knows, if they get the equivalent of Microsoft's
> product for nothing, maybe they'll donate something to the pool.
>
> But I put my faith in 1 and 2.
>
> //James
>
>
>

In the immortal words of Jon Stewart: "I Disagree With You, But I'm Pretty
Sure You're Not Hitler" .

What is Microsoft's definition of its market for MS Office? That's the
market we should be going for. Going for less is an admission of failure
before we even start. Where would Apple be with that attitude?

-- 
Harold Fuchs
London, England
Please do *not* reply to my personal e-mail address

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Re: [tdf-discuss] [DOC] User docs: planning ahead

2010-10-04 Thread jonathon
On 10/04/2010 03:19 PM, James Wilde wrote:

> 1.  The very young.  Since LibO is free, they can get a first class pro
duct at a price they can afford,

Documentation that focuses on OOo4Kids would be the most useful for that
market segment.

> 2. The very old.

I suspect that documentation that focuses on OOoLight would be most
useful for that market segment.

Both of which come back to do we:
* Write that documentation from scratch;
* Modify existing OOo documentation for each of those specific programs;

jonathon
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Re: [tdf-discuss] [DOC] User docs: planning ahead

2010-10-04 Thread James Wilde

On Oct 3, 2010, at 01:19 , Jean Hollis Weber wrote:

> I want to start developing a "wish list" for documentation for
ordinary
> users (things like user guides, howtos, FAQs, tutorials, training
> materials, and others). We won't have enough people to do everything
on
> the list, but it might encourage new people to contribute in areas
that
> most interest them.
>
> Some issues to consider are:
> * What audiences do we want to reach? What are their needs? Lots of
> overlap with training here.

If I may be allowed to suggest, there are three main markets to target.

1.  The very young.  Since LibO is free, they can get a first class
product at a price they can afford, and once they're hooked, they'll
stay with it.  People do.  And the very young are used to free things
from the Internet, but they are also more willing than older people to
actually send a donation for something that they use.  Young people do
that.  Old people buy licences and there is no LibO licence to buy.

2. The very old.  Often they've inherited a computer from someone else
in the family who has bought a new one, and they don't have the money to
buy pay-for products.

3. Corporations.  Who knows, if they get the equivalent of Microsoft's
product for nothing, maybe they'll donate something to the pool.

But I put my faith in 1 and 2.

//James

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[tdf-discuss] [DOC] User docs: planning ahead

2010-10-02 Thread Jean Hollis Weber
I want to start developing a "wish list" for documentation for ordinary
users (things like user guides, howtos, FAQs, tutorials, training
materials, and others). We won't have enough people to do everything on
the list, but it might encourage new people to contribute in areas that
most interest them.

Some issues to consider are: 
* What audiences do we want to reach? What are their needs? Lots of
overlap with training here.
* What type and format of materials are most suitable for each of those
audiences? Books (PDF, ODT), wiki, videos, other?
* How much can we adapt from existing materials such as the OOo user
guides? (so we can move on to developing new materials to fill in the
gaps)
* What do the available contributors want to work on? There's no use in
saying "our first priority is X" if no one is willing, available and
knowledgable enough to actually do the work.

When we have a wiki, I'll be happy to start a page where we can collect
ideas and get feedback. And I'll try to do a better job than the rather
scattered collection of pages at OOo. Meanwhile, here are two pages I
started for tutorials on OOo:
http://wiki.services.openoffice.org/wiki/Documentation/Dashboard/Tutorials/Targeted
http://wiki.services.openoffice.org/wiki/Documentation/Dashboard/Tutorials/Styles_and_Templates

--Jean

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