Re: [IxDA Discuss] game design, ixd, and making people cry

[Francis Norton]

2009/5/12 Troy Gardner 

>
> If the pawns were cattle instead of people, or glass vases instead of
> cattle. I doubt people would have the same reaction.
>

I was thinking about this article last night at the London-IA "Show and Tell
- Personas" event (a big "Thankyou!" to Jane Austin and the presenters)

What strikes me about the games is they make historical facts or data more
personal firstly, by allowing you to adopt a role in the situation, and
secondly, by giving you touchable objects supporting the role.

Without wishing to push the comparison too far, I'd say that while it's
fairly obvious that that personas exist to make user requirements personal,
it's quite easy to overlook how effective touchable objects are in
supporting this personalisation. But last night we were hearing about
personas who sent (physical) postcards, and saw them starring in glossy
booklets.

As a pretty digital kind of person, this really makes me think about using
non-digital assets for communication.

-- 
"Tigers walk behind me, they're there to remind me - I'm lost but I'm not
afraid" David Byrne and Brian Eno: Life is long

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Re: [IxDA Discuss] Any one from South Korea ?

[Calvin Park 박상빈]

I'm from Korea but I'm in San Diego, California!

On Tue, May 12, 2009 at 3:47 PM, Janna Hicks DeVylder wrote:

> Check out the IxDA Local Groups page:
> http://www.ixda.org/local.php
>
> There is a group in Seoul, contact them to see what they have been doing!
>
> For anyone else, if you don't see a group in your area, consider starting
> one!
>
> Janna
>
> On Mon, May 11, 2009 at 8:09 PM, Deok Gun Park  wrote:
>
> > I am looking for my tribe in South Korea.
> > I wonder there is any Korean member in this organization.
> >
> > If anyone, please signal me.
> >
> > For I am so lonely.
> >
> > If there is more than 3 person I want to organize IxDA Korean
> subdivision.
> >
> > Thanks.
> >
> >
> >
> > ==
> >
> > Park Deok Gun
> > Manager, Research planning team,
> > Polymer Division, NanoBrick
> >
> > Address: Advance Institute of Convergence Technology C district 4th Floor
> ,
> > 906-10 Eaw Dong Youngtong Gu Suwon, Kyunggi Do 443-270
> > Tel: 031-888-9425
> > Fax: 031-888-9430
> > email: intui...@gmail.com
> > Homepage: http://www.intuinno.com
> > ==
> > 
> > Welcome to the Interaction Design Association (IxDA)!
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> > Unsubscribe  http://www.ixda.org/unsubscribe
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> >
> 
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>

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Re: [IxDA Discuss] Pagination best practices

[William Brall]

http://search.ahp.us.army.mil/search/slideshows/

I'd like to say we did a decent job with army.mil's pagination. I
would have liked the tabs to be larger, along with the clickable
area. I would have liked to color the clickable items more obviously.
I would have liked to omit the last link on the actual searches.
(Google Search Appliances guess at the total number of pages...
Making the last button very very broken) Thankfully, they also wanted
a non-GSA based mode without a search. Which lets you see everything
newest first. (Which the GSA also has trouble with)

There are problems. But we were mindful to duplicate it at the top
and bottom. Offer many number-per-page options, and the more savvy
users will realize the URL tells them how many items per page and
there is no limit to how many you want to get. Or the irrational
numbers per page you might want to see for that matter...

Over all I think we did well, just remember. Bigger. More obvious
what is clickable. And don't include a last tab if you can't really
predict a last page. Also.  >> have not yet reached the point of
ubiquity, or at least among people at the pentagon. But I think you
can intuit what is happening once you try them.

I'm a developer (And a contractor), so my sway on 'design' changes
is limited.


Will


PS. Evan. I really like the idea of making the pagination keyboard
accessible. I may have just found the next pet project for myself. :)
Thanks!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Dan Saffer]

First Principles of Interaction Design, Bruce Tognazzini


A Software Design Manifesto, Mitch Kapor


Affordances and Design, Don Norman


Good Design in the Digital Age, Richard Buchanan


The Computer for the 21st Century, Mark Weiser


On the ground running: Lessons from experience design, Adam Greenfield



Insanely Great, Or Just Good Enough?, Dan Hill


This is My Process, Michael Bierut


The Tug of the Newfangled Slot Machines, Gary Rivlin



Jensen Harris' Office 2007 Blog (treat it as one long article)


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Re: [IxDA Discuss] Any one from South Korea ?

[Janna Hicks DeVylder]

Check out the IxDA Local Groups page:
http://www.ixda.org/local.php

There is a group in Seoul, contact them to see what they have been doing!

For anyone else, if you don't see a group in your area, consider starting
one!

Janna

On Mon, May 11, 2009 at 8:09 PM, Deok Gun Park  wrote:

> I am looking for my tribe in South Korea.
> I wonder there is any Korean member in this organization.
>
> If anyone, please signal me.
>
> For I am so lonely.
>
> If there is more than 3 person I want to organize IxDA Korean subdivision.
>
> Thanks.
>
>
>
> ==
>
> Park Deok Gun
> Manager, Research planning team,
> Polymer Division, NanoBrick
>
> Address: Advance Institute of Convergence Technology C district 4th Floor ,
> 906-10 Eaw Dong Youngtong Gu Suwon, Kyunggi Do 443-270
> Tel: 031-888-9425
> Fax: 031-888-9430
> email: intui...@gmail.com
> Homepage: http://www.intuinno.com
> ==
> 
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ... disc...@ixda.org
> Unsubscribe  http://www.ixda.org/unsubscribe
> List Guidelines  http://www.ixda.org/guidelines
> List Help .. http://www.ixda.org/help
>

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Re: [IxDA Discuss] Pagination best practices

[Evan K. Stone]

> However, when I tried Google's 10, 20, 30, 50, 100 results
> preferences, it was much easier for me to scan through 10 results,
> didn't require as much scrolling (which is painful to people with
> repetitive stress injuries, fibromyalgia, arthritis, etc.),

Speaking as someone with RSI problems, I'd WYY rather scroll rather
than paginate. Pagination is Pure Evil for me, and it is _much_ easier
for me to Page Up/Down in a scrollable region than to attempt to line up
my cursor with every page and click a next button (if it's even visible
to begin with, which means you're back to scrolling AND wrestling with
pages...).*

The one exception to that is when the list fits exactly in a screen's
worth of browser real estate (i.e. "above the fold"), and a Next button
is consistently in the same spot every time and I don't have to move my
mouse pointer (i.e. it just _happens_ to be on the same spot every time
where the Next button resides). That situation is generally pretty
exciting to me, and it is also...  extremely...  rare. 

So, if I can adjust a list to display 100+ items I'll do it!

Here's an even better example, however:  

Google Reader. 

Its infinite scrolling** is awesome: it just loads up new items when it
needs them. Awesome!

...and since it's pretty easy to get an enormous list of RSS feed
entries (especially if you go away on vacation for a couple of days! ;),
GR's mode of scrolling is very effective for me.

Obviously, this is just how it affects me in _my_ particular case, and
YMMV. 

HTH.

///eks


* This got me thinking just now... perhaps linking Page Up and Page Down
keys to previous and next (or the reater than/less than keys since they
*look* like prev/next arrows) would be a nice way to enhance pagination?
Anyone already doing either of these interactions on the web?

** If Google Reader has a scrolling limit, I haven't encountered it.
They seem to employ a similar concept of Google Maps' map scrolling to a
list of data.


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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Angel Marquez]

http://gettingreal.37signals.com/toc.php

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[IxDA Discuss] Best practices to use videos on websites

[Shashank]

I am trying to figure out ways to best display video content on
websites. Anyone seen any literature on this before?

For e.g. Opening a new tab versus Javascript pop ups

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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Jack Moffett]

Two that immediately came to mind for me are:

At the Heart of Interaction Design by Lauralee Alben
http://www.albenfaris.com/publications/pub_heart.shtml

Interaction Design History in a Teeny Little Nutshell by Marc Rettig
http://www.slideshare.net/mrettig/interaction-design-history
I wish Marc would turn this into a full-blown paper, rather than just  
a slide deck.




Jack L. Moffett
Senior Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com


You could design a process to catch
everything, but then you're overprocessing.
You kill creativity. You kill productivity.
By definition, a culture like ours that
drives innovation is managed chaos.

  -Alex Lee
   President, OXO International




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Re: [IxDA Discuss] Any data on users making use of Help?

[Bill Marshall]

Thanks for all the great feedback, everyone. And, Hi, Mary--I took a
Tech Comm class with you at BCC a while ago. :)


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Organizing files and folders

[plnelson]

"What research have you done on available products and papers on
information organization so far? "

( I'm not interested in products -  just academic research.)   I'm
just starting so  don't know what the readily-available searchable
databases are for this sort of material.   My undergraduate studies
were in biopsych and neurophysiology, and I worked for years for a
medical products company so to use an analogy from those fields, what
is the interaction design/human-factors/information architecture
equivalent to something like Medline ( a vast keyword-searchable
database of peer-reviewed research article abstracts )?  

Given that the basic problem of organizing vast numbers of datafiles
for easy search, cataloging, storage and retrieval has many
widespread applications in many professions and industries, both on
people's PC's and in the cloud, I assume that someone has already
published survey articles on this topic so I'm trying find some.   




. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Tom Sakell]

I'd like recommend a book I just finished: "Observing the User
Experience," by Mike Kuniavsky. He works at Adaptive Path. 

The book is a beginner > intermediate primer on conducing focus
groups, usability testing and research. 

It's quite insightful, and makes most work seem obvious. I learned
something new every chapter. 

Tom Sakell :: harborsights.com


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Andrew Schechterman]

Prototyping for Tiny Fingers (Rettig) . . . timeless and relevant for
digital and non-digital, regardless of the technology or medium:
http://portal.acm.org/citation.cfm?id=175288





Andrew Schechterman

User Experience Architect

LinkedIn: http://www.linkedin.com/in/andrewschechterman

E-mail: aschechter...@gmail.com

Phone: 1-303-886-2440



:


On Tue, May 12, 2009 at 6:23 AM, Gloria Petron  wrote:

> Here's an oldie but a goodie.
>
> The Untold Story: How the iPhone Blew Up the Wireless Industry
>
>
> http://www.wired.com/gadgets/wireless/magazine/16-02/ff_iphone?currentPage=1
>
>
> In addition to design, this article covers Steve Jobs' extreme
> project management & leadership style. Whether you're anti-Jobs or
> not, you can't help admiring the guy after you read it.

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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Gloria Petron]

Here's an oldie but a goodie.

The Untold Story: How the iPhone Blew Up the Wireless Industry

http://www.wired.com/gadgets/wireless/magazine/16-02/ff_iphone?currentPage=1


In addition to design, this article covers Steve Jobs' extreme
project management & leadership style. Whether you're anti-Jobs or
not, you can't help admiring the guy after you read it.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Top Ten IxD Must Read Articles.

[Victor Lombardi]

Here's two that strongly influenced my perspective on interaction design:

INTUITIVE EQUALS FAMILIAR
http://www.asktog.com/papers/raskinintuit.html

Direct Manipulation for Comprehensible, Predictable and Controllable
User Interfaces
http://citeseer.ist.psu.edu/old/shneiderman97direct.html

Victor


On Tue, May 12, 2009 at 2:37 AM, Nick Shank  wrote:
> What are your list of top ten IxD articles that anyone interested in
> Interaction Design must read?

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[IxDA Discuss] [EVENT] Reminder – Chicago IxDA – Not Your Usual Web Sites – May 13th

[Chicago IxDA]

Don't forget: tomorrow evening (6:30pm) is the monthly Chicago IXDA meeting.
 Please update or add your RSVP (there are still a few seats left):

http://anyvite.com/events/home/fl74fxwtmp

Good news: Rosenfeld Media has given us an assortment of books to give away
at tomorrow's meeting.  They've also been kind enough to offer a 30%
discount code.  But, you've got to show up to get the code.

Unfortunately, Adrian Holovaty won't be presenting tomorrow night due to
another commitment.

GETTING HERE
Designkitchen
1140 W Fulton Market
Chicago, IL 60607

The closest bus is 65/Grand. Free parking is available on the surrounding
streets. Taxi fare from the Loop is about $8.
Announcements? Job postings? Feedback? Interested in hosting or sponsoring
an event? Email us at chicago-lo...@ixda.org.

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[IxDA Discuss] [EVENT] IxDA NYC – Live Str eam Info for Cindy Chastain Tue May 12

[NYC IxDA]

This evening, Tuesday May 12, the IxDA NYC community is gathering at Digitas
to hear Cindy Chastain’s great talk on Experience Themes

If you’re not able to join in person, you'll be able to watch a live video
stream thanks to the awesome folks from The UX Workshop (@theuxworkshop) by
visiting the link here:

http://tr.im/CChastainExpThemes

You'll also be able to follow some live-tweeting action. Hashtags for the
event are #cchastain, #ixdanyc, #digitas, and #uxworkshop.

Enjoy!

The IxDA NYC local leaders

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[IxDA Discuss] Top Ten IxD Must Read Articles.

[Nick Shank]

What are your list of top ten IxD articles that anyone interested in
Interaction Design must read?  
Thanks,
-- Nick

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Re: [IxDA Discuss] Examples of Good Customer Support Sites

[Martina Gobec]

Hey Stephanie, 

Skype and Ebay are quite easy:
http://support.skype.com/en_US
http://pages.ebay.com/help/index.html

Cannon has good product support:
http://tinyurl.com/n7fv2

Target gives a good "mulitple entrance" access - good information,
but not that visually appealing:
http://tinyurl.com/q4hgop
  
Also, IKEA has "Ask Anna" function (top right side under the search
box). She is a robot and more clever in some countries than others.
Fx. the Swedish Anna can help you with assembly instructions, while
Anna in the UK can not. It's quite interesting to see a different
approach. Three fails and you get routed to live chat, where there's
a real person to help you out:
http://www.ikea.com/

Besides Anna, IKEA also have a standard Customer Support:
http://www.ikea.com/ms/en_GB/customer_service/splash.html

Hope this helps!
Best, 
Martina 


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Good examples of branched flow

[Victor Lombardi]

Hunch is all about that:
http://www.hunch.com/fact-sheet/


Victor
http://victorlombardi.com/


On Mon, May 11, 2009 at 10:46 AM, Alan Mazzan  wrote:
> Hello,
> I'm looking for some good examples of web-based logic flow that guides
> a user though a series of questions that are branched based on
> decision. Along the lines of Product guides, troubleshooting apps, etc.

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Re: [IxDA Discuss] Pagination best practices

[Fredrik Matheson]

An even more elegant version of a scrollable paginator can be found at
www.designyoutrust.com
The advantage of scrollable paginators is that you're free to move to any
page at any time with a tolerable amount of effort. The Flickr paginator,
for example, introduces quite a bit of complexity when you're on page 47 of
200 and want to skip to page 109 (unless you're clever and use the REST-y
URL :-)

It's worth remembering that pagination is an *arbitrary* chunking mechanism.
It might be more interesting to use facets or filters to chop the result set
into more manageable chunks.

- Fredrik

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Re: [IxDA Discuss] Pagination best practices

[Nik Lazell]

Rightmove (www.rightmove.co.uk) has applied a nice jQuery slider to
their pagination nav at the bottom of their results page.

See the UI here:

http://www.flickr.com/photos/niklazell/3512730552/


Nik


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Re: [IxDA Discuss] Examples of Good Customer Support Sites

[Trit Mulligan]

Timely to this topic.  One note..some of these Support sites are only
accessible with a customer login.

http://www.asponline.com/awards.html 

The Association of Support Professionals (ASP) has announced the winners
of its twelfth annual "Ten Best Web Support Sites" competition, a
prestigious award that showcases excellence in online service and
support.

The 2009 winners include (in alphabetical order) six Open Division
entries-EMC Corp., Hewlett Packard (consumer), Juniper Networks, Mentor
Graphics, Novell, and Verizon. In addition, four companies-Ariba,
Articulate, Blackbaud, and TriZetto-were named winners in the Small
Company Division.

The award winners were selected by a panel of judges with expertise in
Web support design and implementation, using a scoring system based on
25 separate performance criteria.

"The big news this year is the number of smaller companies that have
developed world-class support sites," says ASP executive director
Jeffrey Tarter. "Despite relatively limited resources, a growing number
of technology companies have figured out how to deliver an online
support experience that competes successfully against some of the
biggest players in the support world. That's a delightful trend to
watch."


-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Adrian Howard
Sent: Tuesday, May 12, 2009 7:19 AM
To: IXDA list
Subject: Re: [IxDA Discuss] Examples of Good Customer Support Sites


On 11 May 2009, at 20:48, Victor Lombardi wrote:

> Hi Stephanie,
>
> Get Satisfaction has a useful method for surfacing information -- a
> dynamic search form that delivers answers as you type your question.
> For example, try typing "custom bag" into the Timbuk2 customer support
> area...
> http://getsatisfaction.com/timbuk2
[snip

uservoice.com is similar service that's worth looking at too.

Adrian

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Re: [IxDA Discuss] Good examples of branched flow

[Joshua Porter]

Check out Hunch: http://hunch.com

I'm not sure if it branches immediately based on answers, but I know  
that it asks future questions based on past answers (perhaps a kind of  
delayed branching).


It's also ridiculously addictive.




Joshua Porter, Founder
Bokardo Design
Interface design & strategy for social web applications
phone: 508-954-1896
http://bokardo.com
por...@bokardo.com
twitter: bokardo




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Re: [IxDA Discuss] Examples of Good Customer Support Sites

[Adrian Howard]

On 11 May 2009, at 20:48, Victor Lombardi wrote:


Hi Stephanie,

Get Satisfaction has a useful method for surfacing information -- a
dynamic search form that delivers answers as you type your question.
For example, try typing "custom bag" into the Timbuk2 customer support
area...
http://getsatisfaction.com/timbuk2

[snip

uservoice.com is similar service that's worth looking at too.

Adrian

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Re: [IxDA Discuss] Good examples of branched flow

[Harry]

Hi Alan

You might find the NHS Direct self help guide interesting.

http://www.nhsdirect.nhs.uk/help/index.aspx

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