Re: [IxDA Discuss] Offtopic: What music do you listen to while you design

2008-02-27 Thread Kel Smith
Minimalist, quiet, ambient, repetitive music. Steve Reich, Shuttle358,
Sakamoto, Oval, Harold Budd, etc. Something to fill the air without
being annoying or sappy.  

Scott McD- I saw LPD live while in college. Weird show. 


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Re: [IxDA Discuss] How you usually conduct a usability study?

2008-02-14 Thread Kel Smith
Lya, the answer you seek depends greatly on the type/size of the
project, the allocated timeline, available resources, budget, etc.

I prefer doing small groups in sprints of ~five users, one at a time.
This can be remote or in person; I prefer in person b/c facial
expressions can reveal hesitation or frustration that might otherwise
go unrecorded. Two or three sprints per project has worked for me, but
again this can vary.

I design a script of tasks based upon stakeholder goals, specific
pain points and features that have changed since the last version. I
ask users to do something and rate the efficiency of the system's
response on a scale of 1 to 5.

Any opportunity for feedback, advice, criticism, questions,
complaints or additional commentary is cheerfully received and
encouraged. Paper/pens or a whiteboard should be within easy access.
Any predetermined opinions I have are kept well in check - they have
no place here.

They say it helps if you have a third person around to take notes or
whatever, but I find that users will give more honest feedback if
they don't feel outnumbered. I try to keep the test as far from a
lab situation as possible.

Number one rule = make sure the folks you're working with understand
that you're testing the software/prototype/application, not their
ability as a user. And *always* thank them for their contributions; I
also like to provide a follow-up email upon release to let them know
how things worked out.

Hope this helps. Good luck ...


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Re: [IxDA Discuss] Less talking, more doing (was: Thoughts on Alan Cooper's Keynote)

2008-02-13 Thread Kel Smith
I didn't take the unsubscribe recommendation literally (that
struck me more as an emphatic attempt to get their point across). I
do grow weary of topics that endure long past their expiration date.
I also agree that idiopathic chest-pounding shouldn't be interpreted
as advocation on behalf of our users.

I think Rich states it best - there is good stuff to be found if
you're in the right place with the right people. I personally have
no use for endless is not/are too debates, so I don't bother.
However, the guidance I've received from IxDA colleagues has always
been timely, respectfully delivered and relevant. I'm grateful that
folks here will take the time to provide their perspective on
technical or political issues common to our practice.

As with all things, use your personal filter and consider the source.


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Re: [IxDA Discuss] Sharepoint

2008-01-18 Thread Kel Smith
Awesome feedback, everyone. A lot here of great value. Keep it coming.
Many thanks!


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[IxDA Discuss] Sharepoint

2008-01-17 Thread Kel Smith
Would be curious to learn about any experiences that UX/UI practitioners have 
had designing within a Sharepoint environment. Any particular constraints, 
successes, regrets, warnings are cheerfully received. Thanks all!
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Re: [IxDA Discuss] Are required field notations really necessarywith radio button selections?

2007-11-22 Thread Kel Smith
Ah, that's a good one Bryan. Thanks!


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Re: [IxDA Discuss] Are required field notations really necessarywith radio button selections?

2007-11-19 Thread Kel Smith
I've always included one preselected item among a group of radio
buttons. Doing such implies the required status of the grouping.
The only exception would be an instance where we cannot legally
provide that option by default; the user must opt-in.


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Re: [IxDA Discuss] How to help a new employee to get started

2007-11-17 Thread Kel Smith
First week, schedule arranged lunches with various members of the
organization. Doesn't have to be someone within your team - just
names and faces to establish some familiarity. Then introduce project
scope and get her fresh take on processes, concepts, etc. Most of all,
include her on meetings relevant to the project she'll be working on;
emphasize that she's not yet expected to contribute meaningful,
although her thoughts are cheerfully anticipated.


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Re: [IxDA Discuss] How to handle clients...

2007-11-07 Thread Kel Smith
First, determine if this is even worth your time and effort. You
mention that it's a tight deadline with a small budget; I'd be
inclined to satisfy the client's request.

That being said, I would schedule a meeting with the stakeholder and
respectfully make your case. Frame it in such a way that lets the
boss know you are aware and understand the directive being asked of
you. Provide rationale (again, respectfully) using any specifics you
have. Listen to the reasoning behind his/her wishes.

It's a tricky balance, Björn. In the end, do what's best for a
harmonious client-vendor relationship. Good luck with it.


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Re: [IxDA Discuss] Do you change who you are for participants?

2007-11-06 Thread Kel Smith
Interesting question. I've never altered my stated role for the
purpose of a test; I think it's because I've only run tests on
systems that someone else designed. I can certainly see where it
would be best to not reveal that information, or at least mitigate
the potential for the outcome you describe.

On this topic, however, I think it's important to emphasize to
participants that their opinion is important - no matter what it is.
Something like You can do or say no wrong today. You won't hurt my
feelings, you won't waste anyone's time, and you won't cost the
company any money. We're asking people what they think because we
want to improve the product, and your honesty is critical to that
process.

Even with that, though, you'd be surprised how often users apologize
for offering constructive criticism. Must have something to do with
level 3 of Maslow's Hierarchy of Needs.


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Re: [IxDA Discuss] Using color to identify content, or types of action, or both?

2007-11-03 Thread Kel Smith
Ben, are there any offline collateral or other materials you can
reference? Maybe a brochure or something to help you understand how
the bright colors could be utilized.

I tend to agree with your approach towards employing a more
conservative palette. Bold colors can be tricky to work with. You
might consider looking at some examples from this site
[http://www.designmeltdown.com/] to get a feel for how others
approach similar challenges. 

Two things I would also think about, and these are very general
(since I don't know the specifics of your client/project). One:
color has different meanings in different cultures. For example, in
the US red means danger or warning; in China, it means good luck. If
your app is intended for international audiences, that's something
to consider.

Second: not sure if color blindness is an issue, but I always try to
be sensitive to that if I'm forced to use color to denote a section
or function. Vischeck [http://www.vischeck.com/] is a pretty decent
simulator.

Not sure if I've been especially helpful here, but good luck.


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