Re: [IxDA Discuss] iPad.

[Kevin Silver]

Jim,

My 70+ parents are going to order one! :-)

Kevin


On Jan 29, 2010, at 1:31 PM, Jim Leftwich wrote:


I'm going to go out on a limb here and make a prediction, based on a
few surprising data points I've already gathered and an intuition:

The iPad is going to make a big splash with older people.

Grandmothers and grandfathers, retired people, older folks that a
desktop or laptop has up until now just seemed to be overkill.
Elders who may have been amazed by the the iPhones younger folks have
shown them, but felt that they either didn't need a phone, it was too
small and fiddly, or both.

My 88-year-old neighbor who only has a very old mid-1990s computer
(that can't effectively connect to modern online experience)
excitedly showed me all the news item clippings on the iPad she's
collected and suggested that this may just be what she was looking
for.  Another friend said that his 77-year-old mother surprised him
by announcing that she's decided she's going to get one.

The simplified nature of iPhone/iPod Touch-scale apps, coupled with
the easy to carry around or prop up form factor may indeed be an
excellent fit for the lifestyle of older adults.

Widgets that are as simple as weather, finance, photos, email,
messaging, etc. on the iPhone/iPod Touch are very handy, simple, and
useful and the kind of service and information that there's no easy,
large-format access to by older people without computers or small
mobile devices.

The Nintendo Wii surprised a lot of people when it became a hit with
older people, and the iPad may be the next device to do the same.



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] iPad.

[Kevin Silver]

Luke, your spot on. I'll even take it one step further and say that  
Apple should have named it the iKid. I see this as the perfect device  
for my son (albeit, he's barely 2) and my nieces and nephews who are  
elementary age and beyond. Maybe it could also have been named  
iFamily, this isn't the ultimate device for me, it's for everyone else  
in my family.


On Jan 28, 2010, at 12:20 AM, Luke Wroblewski wrote:

To me this is the market for this device. My wife is exactly the  
same, she surfs the Web, reads blogs, watches TV & movies, and looks  
at photos on her Macbook. This is a couch device, a bedroom device  
(don't read that the wrong way), a kitchen device (swivel it to cook  
from a recipe). All places where a laptop always felt wrong.
I think of it a digital version of your leisure activities –reading,  
communicating, light gaming, surfing, etc. Not your work activities  
(PC/laptop) or your on the go activities (smartphone).


On Jan 27, 2010, at 6:59 PM, mark schraad wrote:

As soon as they are taking them I will place my order for a couple.  
The wife's macbook is about to die and she basically surfs the web,  
uploads photos and checks email. The ipad connected by wireless to  
my home network (with more storage available there) will work just  
great. I also anticipate her being able to play music on the stereo  
and a hundred other things from the couch.




::
::Luke Wroblewski -[ www.lukew.com ]
::Principal/Founder, LukeW Ideation & Design
::l...@lukew.com  |  408.513.7207
::
::Blog: http://www.lukew.com/ff/
::New Book: http://www.lukew.com/resources/web_form_design.asp
::Book: http://www.lukew.com/resources/site_seeing.html
::




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Re: [IxDA Discuss] Prototyping Tool Recommendations

[Kevin Silver]

I've been using Blend 3 + Sketchflow since it was in beta. I wrote  
about my experience in an UX Matters article, which you can find here: http://www.uxmatters.com/mt/archives/2009/11/using-expression-blend-to-explore-demonstrate-and-document-design-solutions.php


Enjoy!

Kevin

On Dec 14, 2009, at 6:50 AM, Wilson YUEN wrote:


Expression Blend 3 + SketchFlow

Any comments on this tool?

http://www.microsoft.com/expression/

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[IxDA Discuss] [JOB] UX Designer, Falmouth, ME, Tyler Technologies, Fulltime

[kevin Silver]

My employer is hiring!

Come join a growing group of UX Professionals at Tyler Technologies
who are designing the next generation ERP software used by
municipalities, local government and schools. We’re located in
Falmouth, Maine, just outside of Portland, which recently received
accolades as Bon Appetit's America’s Foodiest Small Town and Forbes
Most Livable City. Tyler has been listed in Forbes “America’s 200
Best Small Companies” for the last 3 years.
 
Position Objective: 

The user experience designer will help define the vision for Tyler
software products by conducting an iterative design process following
a user centered design methodology that includes using personas and
mental models to create user scenarios, and rapidly creating
interactive sketches and prototypes.
 
Job Responsibilities:
 
* Design the behavior and interfaces for Tyler’s Munis ERP software.

* Collaborate with product managers, developers, ux researchers and
other designers to gain domain knowledge and to design solutions that
meet customers’ goals and needs.

* Work closely with developers throughout the design and development
process in an agile manner.

* Help define user scenarios and requirements based on provided
research and specifications.

* Create interactive sketches/wireframes and detailed prototypes
using Expression Blend to explore alternate solutions and convey
final design specification.

* Contribute to the product pattern library.

* Assist ux researchers to conduct usability testing.

Position Qualifications:  (Job Related Skills, Abilities, Education &
Experience)

* BS/BA in Industrial Design, Interface Design, Interaction Design,
Human-Computer Interaction or equivalent is preferred, but not
required.
  
* Minimum 3 years of design experience desired. Experience in
ERP/Business solutions is desired.

* Experience designing for Silverlight or WPF platforms and creating
prototypes using Blend is desired. Other prototyping experience is
acceptable as well.

* Experience with user centered design methodologies and working
within an iterative design environment that involves early user
testing is desired.  

* Must have good visual design sensibilities.

* Excellent written and oral communication skills.

* Demonstrated ability to work confidently and effectively with
diverse teams (e.g., Product Management, Development, Support,
Implementation and User Research) required.

For more information and to apply goto:
http://www.tylertech.com/about-us/careers/falmouth-me/user-experience-designer

Thanks,

Kevin

Kevin Silver
IxDA Director - Local Groups


e: ke...@kevintsilver.com
w: www.kevintsilver.com
t: ksilver


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Re: [IxDA Discuss] Plurality of Voice

[Kevin Silver]

Hi Alexis,

Yes it is. It took me a few minutes to get there as well. This will be  
changing for the better when our new online platform (Conan) launches  
this winter.


Everyone can track the status of the Conan project by following it on  
the IxDA board blog: http://www.ixda.org/blog/tag/conan/


Thanks,

Kevin

Kevin Silver
IxDA Director - Local Groups

e: ke...@kevintsilver.com
w: www.kevintsilver.com
t: ksilver
im: ksilver...@aim


On Sep 16, 2009, at 1:02 PM, alexis lloyd wrote:

My bad...Adam Korman was so kind as to point me to the option for  
daily

digests. To be fair, it is a bit hard to find though!

Alexis

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Re: [IxDA Discuss] We don\'t make consumer products, hence no need for a User Centered Design development process.

[Kevin Silver]

And you have to have the passcode enabled. You can do this in  
settings>general>passcode lock. It took me a few minutes to figure out  
what Andrei was talking about. I'm a new iPhone owner as well and  
didn't have the passcode screen enabled.




On Aug 27, 2009, at 3:16 PM, Andrei Herasimchuk wrote:



On Aug 27, 2009, at 12:00 PM, Jordan, Courtney wrote:


Andrei probably isn't one who worries about being stalked on dark
streets, thus his concept of something being easily usable (once one
knows something exists, where to look and is able to find it) isn't
typical of the female user who would probably more often need this
button (trying to be PC here).


I'm purposefully did not respond to the situation or make value  
judgements on the scenario. I simply pointed out that the steps  
listed by Joan were in fact not accurate. I did this in hope that  
maybe Joan would reassess her scenario and compare apples to apples.


To clarify, if your iPhone is locked (as listed in step #2 of Joan's  
scenario), in the bottom left corner of the passcode screen is a  
button that says "Emergency Call." Taping that button goes directly  
to the iPhone's keypad for making phone calls, where you can type  
911 and hit the call button. This bypasses all of the steps Joan  
listed in her scenario. Now knowing this, the question becomes (for  
her) I think, whether she still thinks the iPhone is hard to use  
when compared to other phones.


--
Andrei Herasimchuk

Chief Design Officer, Involution Studios
innovating the digital world

e. and...@involutionstudios.com
c. +1 408 306 6422


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[IxDA Discuss] End of Fundraiser Day 1

[Kevin Silver]

Hi IxDA Members,

It is 5pm GMT and the end of Fundraiser Day 1. We will hold the first  
drawing later this evening. All entries after 5pm GMT will be entered  
in tomorrow's drawing.


So please keep donating. Currently we have reached 17% of our goal,  
with a total of $5195.50 raised so far today. This is incredible for  
the first day. Please let's keep it up!


http://www.ixda.org/blog/2009/06/givebackgiveback/

Thanks!

IxDA Board

 



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[IxDA Discuss] Help Local Groups and Donate Today!

[Kevin Silver]

Hi IxDA Membership,

Over the last few years there has been an incredible proliferation of  
Local Groups meeting face to face around the world. Currently we have  
over 80 groups with new groups starting up monthly. The groups are  
started by members who have raised their hand and are willing to  
volunteer their time because they feel it’s important to manifest the  
online discussion into a face to face meet-up in their area. They do  
this with nominal support from IxDA using a disparate range of tools  
to help organize their groups and events.


It's time we change this. A major goal of the Conan project is to  
provide a centralized platform for Local Groups that will make it  
easier for local groups to disseminate information about their events  
and to manage their groups. Some of the functionality the Conan  
project will include is:


- A comprehensive Local Group Directory, including search functionality.
- Dedicated mini-site for each Local Group that will be maintainable  
by the Local Leader for that group and includes: event listing and  
rsvp, member listing, photo and video libraries, local jobs and

  discussion both pulled from the main discussion list.
- Member profile integration.
- Language localization.

The Conan team has more planned, but first we need to get the platform  
in place. Please help support Local Groups and the Conan Project by  
donating today! .


http://www.ixda.org/blog/2009/06/givebackgiveback/

Thanks!

Kevin Silver
IxDA Director - Local Groups

e: ke...@kevintsilver.com
w: www.kevintsilver.com
t: ksilver
im: ksilver...@aim








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Re: [IxDA Discuss] Testing for Learnability

[Kevin Silver]

Thanks everyone who responded to my questions. It was all very helpful
and reaffirmed most of my assumptions.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] Testing for Learnability

[Kevin Silver]

Hi All,

After a long hiatus I'm back designing in the realm of enterprise  
software and I have been shifting my thinking back to the land of the  
intermediate user. Subsequently I've been thinking a lot about  
designing and usability testing for learnability–how learnable is the  
application? It seems to me that there is a big difference between  
testing a check-out flow and a complex interface. I have some broad  
assumptions in mind, but I'm sure there are many of you who have been  
through this before.


So, my questions are:

How do you test for learnability?

Is there a difference between "learnability testing" and usability  
testing? If so, what are they?


And maybe a pertinent question is how do you design for learnability?

Hopefully these are good friday and pre-holiday weekend questions.

Thanks,

Kevin


 


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Re: [IxDA Discuss] Elements of User Experience: Strategy Plane & Scope Plane Sample

[Kevin Silver]

They shared the secret documentation sauce. I've already used the  
libraries in some of my docs. The people and flow libraries were very  
handy! Now if they just release the wireframe elements library, I'd be  
a happier camper.


-Kevin

On May 20, 2009, at 10:58 AM, Elizabeth Bacon wrote:


Hi folks,

Dan Brown's company, EightShapes, has provided the user experience
community with an actual set of deliverable templates. It's an
inspiring example of sharing best practices and concrete work output.
See:

http://unify.eightshapes.com/

"EightShapes Unify is a collection of templates, libraries, and
other assets that enable user experience designers to create more
consistent, effective deliverables faster. The system utilizes the
Adobe Creative Suite of products; primarily, Adobe InDesign is the
key authoring tool."

Cheers,
Liz


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] How we share work

[Kevin Silver]

The exhibit design community has taken a step in this direction with 
http://www.exhibitfiles.org/

"The goal of ExhibitFiles is to provide the people who make museum  
exhibits with convenient access to resources that can be used to  
improve our work. ExhibitFiles is a creation of the Association of  
Science-Technology Centers, an international organization of science  
centers and museums.


We developed ExhibitFiles to preserve and share experiences and  
materials that are often unrecorded, temporary, and hard to locate.  
Museum exhibitions change, so does staff, and knowledge is often lost.  
We think it's important to build on what others have done and learned,  
and to open our work to comment and review."


Having done some of the very preliminary design research for this  
site, I know part of the initial premise for this project was based  
upon formal critique. I remember they had a source for this, I'll try  
to find. It was good and relevant to the discussion of language of  
critique.


Kevin

On Apr 1, 2009, at 11:51 PM, Jackson Fox wrote:


I should just call this the Mozilla Labs + JJG + Drupal 7 post.

As has been mentioned in many, many, many, threads over the past week
and a half, JJG said some very interesting and inspiring things in his
keynote at the end of the IA Summit. One that stuck in my head was how
we as designers (whether IAs, IxDs, UxDs, or something else is
immaterial) are going to start building a language of critique, and
how we're going to move away from being famous talkers-about-work to
being famous makers-of-things.

It seems like one of the first steps in this evolution of critique is
understanding what exactly it means to share our work. There's
certainly precedent for sharing design work:

* You can share sketches: http://idek.net/6Jp
* You can share wireframes: http://idek.net/6Jm
* You can share screenflows: http://idek.net/6Jn
* You can share screenshots: http://patterntap.com
* You can share design patterns: http://developer.yahoo.com/ypatterns/

These are great ways to share the the documentation of the work, but
they don't really get at sharing THE WORK. Regardless of medium, this
is a forum for design in interactive environments (yes, even that
brochure site is interactive, just not very), yet we don't really have
a way to share that interactivity.

Additionally, I'm not sure how I go about sharing the work that *I*
do. I am not a lone wolf, the successful completion of the work I do
relies on project management, visual design, a development team, the
client, and in many cases the people with whom we do research and
evaluation. I have approximately zero experience in marketing or
advertising, but it seems like the work in those fields frequently
acknowledges the contributions of many roles. As a film geek, I know
that a movie is the sum of many parts, with astoundingly long credit
reels to acknowledge those parts. So maybe the simplest thing is to
start acknowledging those teams when we share our work.

I was inspired to write this post not only by JJG, but by Mozilla
Labs, and by the Drupal 7 UX project. Janna sent a post to the list
tonight about a nascent project at Mozilla Labs to develop a site
where the community could provide ideas and designs for future Mozilla
projects. Mozilla seems to be betting there dump trucks full of cash
on the future (see Aurora videos - http://adaptivepath.com/aurora/),
and they're interested in open sourcing the design of that future.

The Drupal 7 project (http://www.d7ux.org), led by Mark Boulton and
Leisa Reichelt, is looking for community input on the re-design of the
Drupal CMS UI. They've solicited input in text, images
(http://idek.net/6Jr), videos (http://idek.net/6Js), and more.

These projects seem to be looking towards sharing design in a way that
begins to embrace sharing interaction as well as description. So where
do we go?

Finally, I'm inspired by GitHub (http://github.com). If you're not
familiar with GitHub, it's very much worth exploring. Simply put,
GitHub is a place where developers can host their code. Where GitHub
transcends its many competitors is that it embraces the modern tools
of software development, and weaves itself into the workflow of the
modern developer. Adding code, sharing code, copying code, are all
done as easily from the command line as they are from the website. It
makes me wonder how we would build such a tool for our design work,
one that embraces both medium and tools.

Alright, thanks for reading this far. It's late and my internal editor
seems to have gone to bed, so I'm going to post this as is.

So where do we go? How do I share both my own work, and acknowledge
the contributions of the many others with whom I work? How do we begin
to share not just static snapshots, but actual interactive design?

-- jackson

UX Design @ Viget Labs
PhD Student @ UNC Chapel Hill
Web Monkey @ Triangle UPA

Welcome to t

[IxDA Discuss] [EVENT] Reminder - IxDA New Mexico -- Interaction 09 Recap -- March 17th 6pm

[Kevin Silver]

Join us at the Media Arts Lab Garage at UNM for a recap of Interaction
09. We'll be showing the highlight videos and at least one keynote
and session. The Arts Lab has an awesome facility with a great screen
and audio. When: March 17th, 2009 6pm Where: Media Arts Lab Garage
(http://artslab.unm.edu/ where.html) Hope to see you there! Kevin

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Re: [IxDA Discuss] JOB: Sr. Information Architect - One to One Interactive Boston, MA (Fulltime)

[Kevin Silver]

Sorry about including the list on my reply. Pesky reply all button. On
the plus, I can't think of a better way to let my network know that I
am looking for my next great challenge.

Apologies,

Kevin


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] JOB: Sr. Information Architect - One to One Interactive Boston, MA (Fulltime)

[Kevin Silver]

Hi Dan,

I am very interested in this position. I am a savvy Information  
architect with over 10 years experience. I have managed and designed  
the complete user experience for a broad range of web applications,  
enterprise software, desktop widgets, web sites, and other digital  
products for companies such as Nike Golf, Norwegian Cruise Lines,  
various government agencies, Envision Utility Software and MVP Sport  
Systems in an agency setting. This has included championing the user  
experience, providing strategic direction and owning the complete  
design process from discovering business requirements, conducting user  
research to determine user goals and needs to conceptualization to  
wireframing to creating high fidelity screen mock-ups and detailed  
specifications. I have led numerous client engagements, including  
facilitating discovery sessions, design workshops and design  
presentation meetings. I have also pitched new business and managed  
the plan and schedules of may projects. To put it simply, I think I am  
a great fit for this position.


In addition, I am a passionate UX evangelist who is actively engaged  
in the global user experience community. I have presented at IA Summit  
(http://tinyurl.com/5fafbv) and written about interaction design for  
UX Matters (http://tinyurl.com/ynpojh). Currently I am a board member  
of the Interaction Design Association (IxDA). My role as an IxDA  
Director includes overseeing more than 70 local IxDA local groups from  
around the world and helping to advance the discipline of interaction  
design.


You can also learn more about me at Linked In profile at: http://www.linkedin.com/in/kevinsilver 
 and at my website: www.kevintsilver.com. The username and password  
to my private portfolio is: u: myportfolio p: design963. Attached is  
my resume.




I have been specifically looking for positions in the Boston area. My  
wife and I intend to relocate there.


My combination of skills and energy will bring value to One to One. I  
look forward to talking with you more about this position.


Sincerely,

Kevin

Kevin Silver

phone: 505.249.7262

e: ke...@kevintsilver.com
w: www.kevintsilver.com
t: ksilver
im: ksilver...@aim

On Mar 9, 2009, at 9:04 PM, Dan Ormes wrote:


Hi -

OTOi, One to One Interactive's professional services arm  
(www.otoi.com), has

an immediate opening for a Sr. Information Architect (IA). The primary
responsibility of the IA is to assure that a web site or application
satisfies the expectations for utility and ease of use, while  
supporting

associated business requirements and goals.

The candidate for this position has the ability to assist in selling,
planning and leading the IA component of large complex client  
engagements.
The candidate must have prior lead experience, and experience  
interfacing
with the clients. The ideal candidate will be able and willing to do  
"hands

on" IA tasks.

Essential Responsibilities:
. Analyze business requirements, technical constraints, research  
findings,
and the audience's processes, tasks and goals. Lead the interaction  
design

process by translating these into compelling, coherent interactive
interfaces that are easy and useful for the target audience to use.
. Collaborate with cross-functional teams consisting of account and  
business
teams, technology, and creative designers to ensure the development  
of the
best client solutions that balance form, function, and feasibility.  
Apply

problem-solving and creative skills to solving business problems.
. Participate in Discovery research activities including current state
assessments, competitive reviews, and user/stakeholder interviews.  
Generate
full reports indicating key findings and recommendations and  
participate in
workshops with business owners and users to determine scope and  
priorities.

Develop and deliver client presentations.
. Document design intent clearly by developing site maps, interactive
prototypes, wireframes, interaction flow diagrams, with appropriate
functional and behavioral annotations for both business and technical
audiences.
. Champion end users throughout the development process, utilizing  
personas
and scenarios as aids in prioritization of issues and functionality.  
Partner
with usability team on research and assessment, and on devising  
improvements

based on usability findings.
. Provide input on plans and schedules for design activities to ensure
efficient completion and on-time delivery. Assist in new business
development when required.
. Thrive in a fast-paced environment. Be a key team member and  
participate

in the continued evolution and improvement of the interaction design
process.

Discipline Specific Skills:
. At least 4 -5 years experience in interactive marketing/web design
required
. Prototyping skills with tools such as Axure, I-Rise, or Flash are  
very

helpful.
. Strong oral and written communication skills; good analytic and  
problem

[IxDA Discuss] [EVENT] IxDA New Mexico -- Interaction 09 Recap -- March 17th 6pm

[Kevin Silver]

Join us at the Media Arts Lab Garage at UNM for a recap of Interaction
09. We'll be showing the highlight videos and at least one keynote
and session. The Arts Lab has an awesome facility with a great screen
and audio. 

When: March 17th, 2009 6pm
Where: Media Arts Lab Garage (http://artslab.unm.edu/where.html)

Hope to see you there!

Kevin

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Re: [IxDA Discuss] what do you aspire to?

[Kevin Silver]

Good question.

My aspirations are to work collaboratively with other designers to  
design products and services that change the way people live and work  
work, of course for the better!


Kevin

On Jan 21, 2009, at 9:17 AM, mark schraad wrote:

There was a discussion recently that noted how much bad interaction  
design

exists in the world and that this org needs to do more to establish
competency. Slightly related... was an announcement that education  
is one of

the top priorities for the ixda in the coming months and years.
some quick positional takes (or working assumptions) on my part:

every product gets designed... relatively few things are designed  
well or by

professional designers

with millions of web and software developers working in the world...  
and

only thousands of IA's and IXd folks... we are spread quite thin

it seems reasonable that those of us participating in this online
conversation are pretty motivated.



I personally can't recall knowing or working with a designer who's
aspirations were to be 'competent'.

So as an interaction designer, what are your career aspirations?

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[IxDA Discuss] [Event] New Mexico IxDA Lunch and Learn - January 20

[Kevin Silver]

Bring your sack lunch and join us for a Lunch & Learn.
Topic: How to strategically implement user experience into your  
organization
Presenter: Bill Fernandez, User Interface Architect, Bill Fernandez  
Design

Location: Intel, Rio Rancho, Building RR7, Room 108

For More Information and a Map: http://tinyurl.com/99d98x (pdf)

RSVP: ixdanm at gmail dot com

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[IxDA Discuss] Interaction 09 Local Leaders Workshop

[Kevin Silver]

Interaction 09 is just around the corner and we are finalizing the  
agenda for the Local Leaders Workshop. We have only 4 hours friday  
morning and a lot of ground to cover. We want to host an informative  
conversation for the all of local leaders who are planning on  
attending. So we put together a quick survey. If you re planning on  
attending the Local Leaders Workshop, please help us finalize the  
agenda.


The password for the survey is Interaction09.

Here's the link:

http://www.surveymonkey.com/s.aspx?sm=_2fc_2fRP8TLmx84JVkwRyfSEg_3d_3d

Thanks,

Kevin


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[IxDA Discuss] [Event] New Mexico IxDA Lunch and Learn - January 20

[Kevin Silver]

Bring your sack lunch and join us for a Lunch & Learn.
Topic: How to strategically implement user experience into your  
organization
Presenter: Bill Fernandez, User Interface Architect, Bill Fernandez  
Design

Location: Intel, Rio Rancho, Building RR7, Room 108

For More Information and a Map: http://tinyurl.com/99d98x (pdf)

RSVP: ixdanm at gmail dot com

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Re: [IxDA Discuss] Strategic Interaction Design

[Kevin Silver]

Christina, great point on tactics.

I recently gave a presentation for an organization with a colleague  
and we split the talk up into two sections strategy and tactics. It  
was a natural approach. More and more in my work I am making the  
distinction. Let's talk about strategic direction and define that  
first before getting down to the tactics or the detailed design. And  
knowing that Dan's book is also about methods I start to think about  
the role of concept models (ala Dan Brown) in strategic definition.  
Even though a concept model might be a tactical implementation at a  
high level, it really can spur strategic conversations.


Maybe another question is, who defines strategy? In my role as a  
consultant I typically have a greater say in this, but I'm sure this  
isn't the case for everyone.


Kevin

On Jan 5, 2009, at 8:06 AM, Christina Wodtke wrote:

I have a section in my 2nd edition on what you need to know about  
business
needs and your business model, and how that affects your choices. I  
agree

that it is increasingly important (especially in our current economic
climate) for designers to understand their role in the business.

the long and short of my thinking is, if you know what behaviors you  
need
your uses to accomplish to meet business goals, you can model  
environments

that promote those behaviors.  That sounds simple, but really it means
taking apart the business model so you under stand the value of each
accomplishment-- registration, check out, saving, preferences,  
sharing -- in
terms of core business goals -- retention, revenue, activity. Then  
you map
that on to where and how you spend your precious design time, and  
onto the

actual interface. This is the single most important thing an IxD can
contribute to the process.

This is actually more tactics to get to strategy-- strategy is set  
at the
highest levels, hopefully. However, tactics is where strategy is  
realized or

fails-- don't elittle it!

That said, if an IxD both understands the major business goals by  
looking at
the company and at companies in the sector and can speak  
insightfully to the
challenges faced by the business, s/he may well find herself shaping  
the

strategy as well as the tactics.

I'll be giving a workshop on just this topic at nform's web strategy
conference. if you can't make it, I bet they'll let me post slides

On Sun, Jan 4, 2009 at 10:43 AM, Dan Saffer  wrote:


I'm starting a revision of my book Designing for Interaction.



In the second edition, I'd like to include a chapter on Strategy,  
that is:

how to decide WHAT should be designed and WHY.

So when I ask, what should interaction designers know about  
strategy? You

respond...





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Re: [IxDA Discuss] Strategic Interaction Design

[Kevin Silver]

Hi Dan,

When I think of strategy as applied to IxD, I think about how behavior  
will affect the overall experience. Also, what is the strategic  
purpose of the conversation. Is it singular, a one time thing or is it  
(or can be) perpetual. I was just talking with someone about their  
online service that consists of a single interaction, fill out this  
form and we'll let other people know you are looking for information  
(insurance quotes) and that's it for the service's involvement in the  
conversation. We were discussing the value of perpetuating this  
conversation beyond this single interaction and how if we did that it  
would affect the overall experience and potentially the brand and  
marketing, etc... Perpetuating the conversation and making at least  
what I thought a more holistic experience would strategically change  
the nature of the business, including a greater technical cost. As  
interaction designers we need to know that our design decisions could  
change the nature of business for better or for worse. In this case I  
thought for better, but strategically they weren't ready to make the  
leap.


And from a slightly different angle I also start to think about how a  
singular micro interaction can affect the whole macro interaction. In  
designing an application for example, how do all of the micro  
interactions that occur (discrete actions) affect the overall behavior  
or macro interaction. How do these ten small steps affect the overall  
flow? Also, how will this affect the overall personality of the  
application? And what are the technical implications of both the micro  
and macro interactions? Technical implementation is part of the  
overall strategy and what we design affects strategy vastly.


You need to think about how an interaction affects the overall  
experience or how it affects the conversation itself within a larger  
interaction. Strategic decisions need to be made in either case.


Kevin

On Jan 4, 2009, at 11:43 AM, Dan Saffer wrote:


I'm starting a revision of my book Designing for Interaction.



In the second edition, I'd like to include a chapter on Strategy,  
that is: how to decide WHAT should be designed and WHY.


So when I ask, what should interaction designers know about  
strategy? You respond...






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[IxDA Discuss] [EVENT] Reminder: New Mexico Local Group Meetup - 12/9/08 5:30pm

[Kevin Silver]

Hi All,

After a successful first meeting of New Mexico IxDA, we decided to  
have another meetup on December 9th at 5:30pm at Chama River Brewing  
(http://www.chamariverbrewery.com/). We wanted to meet before the  
madness of the upcoming holidays and also while we have some forward  
momentum. Hope to see you there.


As always you can find us on the web at: http://groups.google.com/ 
group/ixda-new-mexico


Thanks,

Kevin


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[IxDA Discuss] [EVENT] New Mexico Local Group Meetup - 12/9/08 5:30pm

[Kevin Silver]

Hi All,

After a successful first meeting of New Mexico IxDA, we decided to  
have another meetup on December 9th at 5:30pm at Chama River Brewing  
(http://www.chamariverbrewery.com/). We wanted to meet before the  
madness of the upcoming holidays and also while we have some forward  
momentum. Hope to see you there.


As always you can find us on the web at: http://groups.google.com/ 
group/ixda-new-mexico


Thanks,

Kevin


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[IxDA Discuss] [EVENT] New Mexico Local Group Meet-Up 11/19

[Kevin Silver]

Just a reminder,

For those who live in New Mexico, we're going to have an inaugural meet up on, 
tomorrow night, November 19th at 5:30pm at Savoy in Albuquerque. More details 
can be found on our Local Group site at: 
http://groups.google.com/group/ixda-new-mexico

You can also follow IxDANM on twitter.

So if you live in New Mexico and are interested in being involved with IxDA at 
a local level please attend. We plan on talking all thing IxD as well as the 
future of IxDANM.

Hope to see you there!

Thanks,

Kevin

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[IxDA Discuss] Inaugural Meetup for New Mexico Local Group -- November 19th

[Kevin Silver]

Hi,

For those who live in New Mexico, we're going to have an inaugural meet up on 
November 19th at 5:30pm at Savoy in Albuquerque. More details can be found on 
our Local Group site at: http://groups.google.com/group/ixda-new-mexico

You can also follow IxDANM on twitter.

So if you live in New Mexico and are interested in being involved with IxDA at 
a local level please attend. We plan on talking all thing IxD as well as the 
future of IxDANM.

Hope to see you there!

Thanks,

Kevin



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[IxDA Discuss] Standards of Professional Practice

[Kevin Silver]

Hi,

Does anyone know of or use (abide by) Standards of Professional Practice other 
than the one AIGA has outlined? I'm interested to see if there are any 
alternatives.

Thanks,

Kevin

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[IxDA Discuss] Threaded Emails Displays

[Kevin Silver]

I'm currently working on a redesign on an application that creates  
threads of emails and related information.  I was wondering if anyone  
knows of really good examples beyond google mail and the threading in  
apple mail.  My focus is on how to display the threads, which are  
central to the application, limiting the amount the user has to drill  
down to separate pages.

Thanks,

Kevin

Kevin Silver
Clearwired Web Services

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office: 505.217.3505
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Re: [IxDA Discuss] Where are all the designers?

[Kevin Silver]

On Feb 20, 2008, at 12:05 PM, dave malouf wrote:

> 2) Like what David Shaw said. You've gotta be nutz, coocoo, and just
> insane to leave anyplace including NYC and move to SF unless you were
> guaranteed something between $150k-$200k, and HUGE relocation package
> upwards of $20-$30k. Having done relocates to both coasts I'm pretty
> familiar with what it takes at this point.


Exactly!

Kevin Silver
Clearwired Web Services

10899 Montgomery, Suite C
Albuquerque, NM 87109

office: 505.217.3505
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Re: [IxDA Discuss] Fwd: Thoughts on Alan Cooper's Keynote

[Kevin Silver]

exactly!

On Feb 12, 2008, at 3:01 PM, W Evans wrote:

> True Scott - which is why brainstorming and prototyping by IxD  
> people should
> be done first!
>
> If everything was thrown in a data table - we would never have the 3-d
> flip-book carousel to page through our CDs on our iPhones. Lotus  
> 1-2-3 came
> out 25 years ago - we might think about innovating once in a while :-)
>
> On Feb 12, 2008 1:37 PM, Scott McDaniel <[EMAIL PROTECTED]> wrote:
>
>> In a strict display sense, this is the single most common phrase I've
>> heard from
>> engineers/programmers about design:
>> "Why not just throw it in a data table and be done with it?"
>>
>> Scott
>>
>> On Feb 12, 2008 11:40 AM, Christopher Fahey
>> <[EMAIL PROTECTED]> wrote:
>>> On the subject of Alan Cooper's keynote, did he provide any clarity
>>> on his assertion a few months ago that it is the norm for engineers
>>> to start coding without having done even one second of thinking  
>>> about
>>> design? Not just neglecting to do any interaction or UX design, but
>>> not doing any code planning/design or any design of any sort  
>>> whatsoever.
>>>
>>> I was really confused by that, and I think the thread on this list
>>> about that topic kind of fizzled out.
>>>
>>> Cheers,
>>> -Cf
>>> --
>> If we don't believe in freedom of expression for people we despise,  
>> we
>> don't believe in it at all.
>> Noam Chomsky
>> 
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>>
>
>
>
> -- 
> ~ will
>
> "No matter how beautiful,
> no matter how cool your interface,
> it would be better if there were less of it."
> Alan Cooper
> -
> "Where you innovate, how you innovate,
> and what you innovate are design problems"
> ---
> will evans
> user experience architect
> [EMAIL PROTECTED]
> -------
> 
> Welcome to the Interaction Design Association (IxDA)!
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office: 505.217.3505
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Re: [IxDA Discuss] Fwd: Thoughts on Alan Cooper's Keynote

[Kevin Silver]

Scott,

Too funny and timely. A few unlucky souls over the weekend in Savannah  
had to endure my rant against Data-Grids.  I just reviewed a flex  
application for a client  that relies heavily on data-grids, we're  
going to be fixing that because it just doesn't work in their  
situation. To top it off I recently heard the Adobe Flex evangelist  
speak about the upcoming release of Flex 3 and the biggest feature he  
talked about was the new advanced data-grid.  Though it has some cool  
features, I was left thinking and incoherently mumbling to myself  
"data-grids" to myself over and over again.

My issue against data-grids is that in most situation when I have seen  
it use (and as I must admit have used it in my very distant past with  
Access) it does nothing more than just expose the implementation model  
(a table in the database or a result set from a query) to the user.   
Data-grids are used effectively in many places, but my gripe is that  
just displaying the data doesn't mean you have an application. Where's  
the design?

Kevin

On Feb 12, 2008, at 11:37 AM, Scott McDaniel wrote:

> In a strict display sense, this is the single most common phrase  
> I've heard from
> engineers/programmers about design:
> "Why not just throw it in a data table and be done with it?"
>
> Scott
>
> On Feb 12, 2008 11:40 AM, Christopher Fahey
> <[EMAIL PROTECTED]> wrote:
>> On the subject of Alan Cooper's keynote, did he provide any clarity
>> on his assertion a few months ago that it is the norm for engineers
>> to start coding without having done even one second of thinking about
>> design? Not just neglecting to do any interaction or UX design, but
>> not doing any code planning/design or any design of any sort  
>> whatsoever.
>>
>> I was really confused by that, and I think the thread on this list
>> about that topic kind of fizzled out.
>>
>> Cheers,
>> -Cf
>> --
> If we don't believe in freedom of expression for people we despise, we
> don't believe in it at all.
> Noam Chomsky
> 
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ... [EMAIL PROTECTED]
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Clearwired Web Services

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office: 505.217.3505
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Re: [IxDA Discuss] Is user research a band-aid for "the listening deficit"?

[Kevin Silver]

Robert,

I definitely think it brings something more to the table.  I recently  
had an engagement with a company with a company that had a pretty  
good pulse on their customers, in fact the information I garnished  
from doing stakeholder interviews was invaluable and matched most of  
what I found when I did some customer interviews and observation.   
There was some difference, though and maybe this had to do with my  
line of questioning and approach.  This was a web a redesign project,  
and during research I was really interested in the customers decision  
making process in purchasing the companies product.  There were a few  
really good things that came out of the research that I don't think I  
would have thought of or found without the research.  It's all about  
modeling context of the design situation and by doing this we're able  
to elicit insights that might not be otherwise available.

So, yes research can bring value and I don't think it's a band-aid in  
most of my engagements; the internal staff typically listen to their  
customers, but they don't have the knowledge to appropriately model  
context for an interactive project.  Most companies I consult with  
don't have internal design teams.  And I would also say that I don't  
always do research, due to the typical constraints of budget and in  
that case we are heavily relying on the company to model context.

Kevin


On Jan 1, 2008, at 4:30 PM, Robert Hoekman, Jr. wrote:

> I've been reading Allison Fine's wonderful book, Momentum: Igniting  
> Social
> Change in the Connected
> Age<http://www.amazon.com/Momentum-Igniting-Social-Change-Connected/ 
> dp/0787984442/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1199227694&sr=8-1>
> .
>
> In one section, Fine talks about "the listening deficit" that  
> cripples most
> organizations, positing that corporations and NPOs alike tend to  
> continually
> push their own agendas and hope their customers will simply remain  
> quiet and
> keep giving them money.
>
> When they later realize this isn't working, for whatever reason,  
> they hire
> outsiders to figure out who their customers really are and what  
> they need.
> Instead of listening to their customers, donors, volunteers,  
> employees,
> fans, and so on in the first place, they pay *someone else* to do  
> something
> they could and should have done themselves.
> After pondering this rant for a moment, I thought about the User  
> Experience
> profession.
>
> Does the user research aspect of your work exist only because  
> companies are
> incapable of listening to and holding conversations with their own  
> customers
> in the first place, or does your reseach provide value beyond what  
> internal
> staff could have learned on their own had they been listening?
>
> Is user research simply a band-aid for the listening deficit, or  
> does it
> bring something more powerful to the table?
>
> -r-
> 
> *Come to IxDA Interaction08 | Savannah*
> February 8-10, 2008 in Savannah, GA, USA
> Register today: http://interaction08.ixda.org/
>
> 
> Welcome to the Interaction Design Association (IxDA)!
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Re: [IxDA Discuss] "Design" in Interaction Design?

[Kevin Silver]

On Dec 23, 2007, at 11:32 AM, David Malouf wrote:

> The last point which comes from a private back and forth is that it
> seems some people are confusing "aesthetics" with "visual
> aesthetics". In interaction design aesthetics include many points of
> sensory & behavioral contacts and in some cases include points of
> no-contact. But isn't that my bigger point. How can we have a
> discipline where we can even discuss our unique angle on aesthetics
> unless we actually agree that aesthetics play a core role in what we
> do?



To answer Dave, aesthetics plays a huge role in what we do, but they  
live on the surface.  It's the qualities of an interaction that dives  
deeper and allows us to discuss an interaction in a common manner.   
In my mind, aesthetics implies the subjective, where as qualities  
implies the objective.



The one thing that has been missing in the last few threads on  
design, is that we don't explicitly discuss the form of an  
interaction.  Because an interaction can seem to be intangible we  
tend to focus solely on the presentation when we do discuss form: the  
visual interface or the tangible gadget.  We need to take the form of  
an interaction deeper and maybe view it more holistically to possibly  
define as such:  Conversation is the heart of an interaction that is  
enabled and defined by a multi-dimensional design language which  
includes the tangible (words, visual representations, physical  
objects or space) and the intangible (time and behavior).  This isn't  
meant to indicate our roles as designers, but it is a way to describe  
and think about an interaction as form and what is necessary for an  
interaction (at least in our context) to take place.  We need a way  
to talk about the output of our design process and tailor the  
traditional sense of form to fit our needs.  By doing this it helps  
explain the differences of some of the viewpoints on the list, such  
as is visual design a necessary skill?  I'm not saying it is, but  
visual dimension is typically necessary for an interaction to take  
place.  I wrote more about an interactions form in UX Matters article  
ironically called "What Puts the Design in Interaction Design".

Kevin

Kevin Silver
Clearwired Web Services

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Re: [IxDA Discuss] Universal Principles of Interaction Design (was: OLPC: Sugar not so Sweet?)

[Kevin Silver]

Dave,

I wonder if the principles stay the same but the dialect changes?   
I'm don't remember specifically how detailed UPoD gets with cross- 
cultural issues, I'll take a look.

Kevin

On Dec 27, 2007, at 9:08 AM, dave malouf wrote:

> wow! dan, you have no idea what you just opened up for me. My major in
> college was cross-cultural psychology as an antrho major. My thesis
> paper was on cross-cultural dream analysis.
>
> Of course, at a biological level we all receive signals
> neurologically at the some level of commonality. But I have learned
> in my studies that cultural interpretations of signals can differ
> dramatically. For example, snow classification among eskimos, or in
> dream analysis falling dreams is a positive among people from New
> Guinea.
>
> I also have seen how color interpretations change from culture to
> culture, where as "contrasts" are not seen as stark among some
> people's as others. yes, they are recognized as different. the same
> is true for musicality and other things we often take for granted
> within our academic communities.
>
> Bring children as a different biological grouping type into the mix
> and further I'd lean towards heavier contextuality or "it depends"
> than ever before.
>
> Learning processes are very different for the young. we know this due
> to the processes of language acquisition vs. language use. These are
> very different modes of operating.
>
> Does the Universal Principles of Design look at different types of
> crafts and design and try to derive interpretations of design
> principles from them? How comprehensive is the book's look at
> cultures?
>
>
> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> Posted from the new ixda.org
> http://www.ixda.org/discuss?post=23952
>
>
> 
> *Come to IxDA Interaction08 | Savannah*
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>
> 
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Kevin Silver
Clearwired Web Services

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office: 505.217.3505
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e: [EMAIL PROTECTED]
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Re: [IxDA Discuss] Universal Principles of Interaction Design (was: OLPC: Sugar not so Sweet?)

[Kevin Silver]

I'm looking at the table of contents of UPoD (my hard copy is at  
home) and there are definitely some principles that I think would  
apply no matter what the cultural or age distinction might be.  For  
example: chunking, affordance, archetypes, compassion, confirmation,  
form follows function, golden ration and the list goes on...  But I  
do think its our job to apply the appropriate principles for the  
context of the situation.  It doesn't mean that these principles are  
not universal, it's that they need to applied appropriately.

Kevin


On Dec 27, 2007, at 8:30 AM, Dan Saffer wrote:

>
> On Dec 26, 2007, at 11:21 PM, dave malouf wrote:
>
>>  b/c few if any of these laws came out of research on young
>> people. They are all tests done on adults that have gone through the
>> same level of socialization. And if my reading is correct all of
>> these laws are based on research only done in specific western
>> industrialized settings.
>>
>> By no means are these cross-culural/sub-cultural studies and I do
>> question them. They are also not age-based studies and further they
>> are contextualized around a specific use-context of computational
>> areas.
>
> So you feel that everything is contextual, that there are no universal
> principles of good design that are always true?
>
> (I wish I had my copy of the great Universal Principles of Design book
> at hand for this conversation. Would be great to pull some examples
> from there.)
>
> Dan
>
>
> 
> *Come to IxDA Interaction08 | Savannah*
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> 
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Clearwired Web Services

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office: 505.217.3505
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fax: 505.217.3506

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Re: [IxDA Discuss] Alan Cooper on Software Design: Code=Design?

[Kevin Silver]

arn how. Now coding is a
>> standard requirement for Systems Analysts and we are back to trying
>> to figure out where to locate the underlying design functions for SW.
>>
>> Some companies are good at separating and integrating the parts of
>> the process and others aren't. Interestingly, I've always found
>> start-ups to be better at it than existing and larger companies.
>>
>> Katie
>>
>>
>>
>> At 2:03 PM -0400 10/30/07, Rich Rogan wrote:
>>> In Coopers article he seems to "Jump the Shark", (makes  
>>> assumptions that
>>> have little relevance to most companies I've worked for), when he  
>>> writes:
>>>
>>> "Of course you can see how both of these problems, (engineers  
>>> don't know
>>> how/can't follow design), would stem from the same root: if a  
>>> programmer
>> has
>>> never learned to follow a written design, then he would structure  
>>> his
>> daily
>>> work to do without. He would attempt to do the necessary design  
>>> himself,
>>> concurrent with the construction effort. *And that is exactly what
>>> programmers at all levels and in all sub-disciplines of computer
>> programming
>>> do*: *they design code at the same time as they build it.* If we  
>>> could
>>> untangle these two parts of the programming job, we could begin  
>>> to defeat
>>> the apocalyptic horsemen."
>>>
>>> He then goes on to identify two types of engineers which I have  
>>> always
>> heard
>>> called "Engineers", (Cooper calls them "builders") and "Architects",
>> (Cooper
>>> calls them "designers").
>>>
>>> Every place I've worked at/heard of, that was a professional/ 
>>> respectable
>>> software co., not in ultra start up mode, did upfront design,  
>>> besides
>>> "Architectural Software" design. It seems he is implying that
>> "Interaction
>>> Design" as a profession is some new concept, which few software
>>> engineers/projects have heard of or incorporate.
>>>
>>> This seems to be very old news, and not really relevant in todays  
>>> market,
>> or
>>> do I just work for ultra bleeding edge organizations when it  
>>> comes to
>>> process? I like Alan's premise of promoting our discipline, but  
>>> he seems
>> to
>>> be looking from the past, (very far past in SW terms - 10 yrs  
>>> back or
>> so).
>>>
>>> Did anyone else get this from the article?
>>
>> --
>>
>> 
>> Katie Albers
>> [EMAIL PROTECTED]
>> 
>> *Come to IxDA Interaction08 | Savannah*
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>> 
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>
>
>
> -- 
> Anne Hjortshoj | [EMAIL PROTECTED] | www.annehj.com
> 
> *Come to IxDA Interaction08 | Savannah*
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Kevin Silver
Clearwired Web Services

10899 Montgomery, Suite C
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office: 505.217.3505
toll-free: 866.430.2832
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e: [EMAIL PROTECTED]
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