Re: [IxDA Discuss] Questions as navigation labels

2009-08-10 Thread shivan kannan
Rebecca,

I think it depends on what kind of page you are having them. You
could use if it is a support/help page.

At first, users should be familiar with the question
(understandability comes first) in order to continue reading the
answer paragraphs. Just for example - in your case, consider users
who do not even know what the word 'cars' are to further read about
how they are made. Rather you could mention it in an informative tone
- simple labels here.

If it is something that users often tend to ask and hear for an
answer type, then it is good to use there. As mentioned before, in a
help and support page. They would not work (again for example) on a
'about' page of a person. Questions would then sound like About
me?, My phone number? My house address? My favourite things?.. etc
would not sound appropriate. 

Hope this helps!


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Re: [IxDA Discuss] Questions as navigation labels

2009-08-10 Thread William Hudson
Hi, Rebecca.

Jakob says you're only allowed 11 charactersg. See
http://www.useit.com/alertbox/nanocontent.html 

Alternatively, have you thought of card sorting to see what terms users
volunteer for group names? An open card sort on websort.net would be
fairly quick and inexpensive.

Regards,

William Hudson
Syntagm Ltd
Design for Usability
UK 01235-522859
World +44-1235-522859
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skype:williamhudsonskype 

Syntagm is a limited company registered in England and Wales (1985).
Registered number: 1895345. Registered office: 10 Oxford Road, Abingdon
OX14 2DS.

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 -Original Message-
 From: new-boun...@ixda.org [mailto:new-boun...@ixda.org] On Behalf Of
 Rebecca Whitfield
 Sent: 10 August 2009 5:37 AM
 To: disc...@ixda.org
 Subject: [IxDA Discuss] Questions as navigation labels
...

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Re: [IxDA Discuss] Questions as navigation labels

2009-08-10 Thread adrian chan

Rebecca,

I'm with you. No need to raise questions with the labels. My approach  
to labels is simply maintain consistency across them. you can use all  
your labels together to suggest your categorization/taxonomy,  
approach, etc. So if nouns, use nouns, if verbs, verbs, phrases, then  
phrases. People can get what it is you're doing pretty quickly -- just  
be consistent. (Mix things up in sidebars or w/ supplemental nav)


adrian



A current issue is using questions as navigation labels e.g. How are
cars made?.  I think that this adds unnecessary complexity, and feels
awkward.  I would rather a label like 'Making cars' or 'How cars
are made'.

Does anyone have any experience or research indicating whether
questions are suitable or not in navigational labels?



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Re: [IxDA Discuss] Questions as navigation labels

2009-08-10 Thread aaron harmon
Reeves and Nass have done some research that shows that people treat
computers as if they were people.  If you agree with their research,
then you have to think about what sort of discourse the computer is
having with the person.  Using questions as links seems to parrot the
query back to the user, rather than answer their question or lead them
to their goal.  At its worst, there the questions that a company prays
people are going to ask, and aren't related to any question a user
actually has.

(BTW - The Reeves and Nass research is in the book The Media
Equation)


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