Re: [slim] Should I Buy a Harmony Remote

2012-10-16 Thread Soulkeeper

The lastest software "update" made my Harmony 600 practically useless. 

As I've had the exact same problem before, I contacted support by
replying to the mail from Logitech where they had told me that the
problem was fixed last time. Soon after, Logitech support told me that
I'd contacted the wrong department. Quite "interesting" in itself.
Anyway, they promised that the "right" department would contact me
promptly, to get the problem fixed. This was maybe two weeks ago. Then:
Crickets. 

I sent a reminder. More crickets. 

I sent one more. Even more crickets. 

It's not long now, before my Harmony goes in the bin. 

Would I recommend that you buy a harmony? Short answer: 
* N O . *



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Re: [slim] Should I Buy a Harmony Remote

2012-10-16 Thread bernt

Pascal Hibon wrote: 
> Beware about Griffin. I have one and boy did I regret that purchase.
> Their support is even worse than Logitech's ( yes, it is possible...).
> Their support is as good as unexisting. It is complete crap! Don't buy
> it.
> If you want something similar but way better, and with excellent
> support, then look at Redeye. It is a bit more expensive than Griffin
> but it are two different worlds.

I have the opposite experience. Once they even called me back from
Canada. I think the support for Harmony is excellent.

No, I have nothing to do with Logitech.



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Re: [slim] Should I Buy a Harmony Remote

2012-10-16 Thread Pascal Hibon

SuperQ wrote: 
> Yea, I've had much worse luck with the reliability of the Harmony
> remotes.  And with the dropping of squeezebox line I'm thinking about
> trying to find something new for when my 900 dies.
> 
> I think the physical remote hardware industry is a dead end, niche
> thing.
> 
> Something like this is interesting:
> 
> http://store.griffintechnology.com/beacon-android
> 
> http://www.amazon.com/Global-Cache-IP2IR-iTach-Wired/dp/B003BFTKUC
> 
> It's too bad the reviews make it look like the software is garbage.

Beware about Griffin. I have one and boy did I regret that purchase.
Their support is even worse than Logitech's ( yes, it is possible...).
Their support is as good as unexisting. It is complete crap! Don't buy
it.
If you want something similar but way better, and with excellent
support, then look at Redeye. It is a bit more expensive than Griffin
but it are two different worlds.



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Re: [slim] Should I Buy a Harmony Remote

2012-10-15 Thread bernt

I have three Harmony remotes and two of them I bought used. No problems
so far and I had them for a couple of years now.



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Re: [slim] Should I Buy a Harmony Remote

2012-10-15 Thread SuperQ

Yea, I've had much worse luck with the reliability of the Harmony
remotes.  And with the dropping of squeezebox line I'm thinking about
trying to find something new for when my 900 dies.

I think the physical remote hardware industry is a dead end, niche
thing.

Something like this is interesting:

http://store.griffintechnology.com/beacon-android

http://www.amazon.com/Global-Cache-IP2IR-iTach-Wired/dp/B003BFTKUC

It's too bad the reviews make it look like the software is garbage.



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[slim] Should I Buy a Harmony Remote

2012-10-15 Thread bobharp

Really bad timing.  My Harmony remote died (yet again).
Let see.. My Squeezeboxes have never failed me and I'm on my 4th Harmony
remote.

Given Logitech's dwindling support of our beloved product should I
purchase another?



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