Re: [slim] SB3 rebooting very frequently
Over a year later and hopes were strong that the new firmware (86) might work better but it still causes my SB3 to reboot and I have had to revert to 6.5.0 with firmware v64 to be able to use by SB3 without random reboots. I have now tried 3 different servers (XP/OSX/Linux(Debian)) and wired and wireless use, using different mp3 files or streamed radio and the only consistent thing is that one of my 4 SB3s will reboot randomly when equipped with firmware 69. (even when all the other SB3s are unplugged). I look forward to a fix... Michael. -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
Firmware bug in update from 69 to 71. Quick summary for those starting at the last post: I have 4 SB3s and since upgrading to 6.5.1 one of them would play a few seconds or a few minutes of music then reboot. I downgraded to 6.5.0 and the problem was resolved. Following a message from Jeff52 I looked into the firmware changes between the two versions: from subversion I downloaded the available firmware versions: 67, 69, 71. I knew I had a problem with firmware version 72 and server 6.5.1 but I also tested the the firmware versions 67, 69, and 71 on server 6.5.0 and the SB3 works fine with 67 and 69 but has an issue with v71. So the problem lies in the updates between SB3 Firmware versions 69 and 71. There doesn't seem to be a version 70 available on SVN so I can't be more precise than that. If anyone has any suggestions on what to do to isolate the problem then let me know... Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
I've added a comment to bug 2283 to let Richard know that the MAC corruption bug either came back around FW ver. 70 or was never fixed properly. Added a link to this thread. http://bugs.slimdevices.com/show_bug.cgi?id=2283 -- oreillymj oreillymj's Profile: http://forums.slimdevices.com/member.php?userid=699 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
Perhaps but mac corruption wasn't the cause of my SB3 rebooting. Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
msui772;181140 Wrote: I haven't found the time to downgrade my XP PC to 6.5.0 yet - will probably do it tomorrow or Sunday. I'll report back with results I finally found time to downgrade my XP server from 6.5.1 to 6.5.0 and no more problems :-) I can now use my squeezebox that his been out of commission for over a month. I would like to thank jprev40 and jeff52 who both PM'd me and told me they had the same problem and that a downgrade (of at least the sb firmware) was necessary to fix it. Jeff52 says he can operate with firmware v67. I am on firmware v65 which comes with 6.5.0 and I had the problem with firmware 71 and 72. I hope this helps others with similar problem. Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
ok, there's one last addition: in the process of solving my problem, i downgraded the slimserver to many versions, last one was 6.5.0. then i found out about the mac address conflict, changed it, and it was perfect. Next day i upgraded the slimserver to 6.5.1 again. That messed up the mac-addresses of two squeezeboxes again (same ones as last time)! Now that I know how to solve this issue, it's easy, but this is definitly a bug in the server-version/upgrade process. Just wanted to let you guys know. happy-user-again-adi! -- blueweiser blueweiser's Profile: http://forums.slimdevices.com/member.php?userid=7767 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
hi there. i kind of have the same problem. slightly different: 3 x SB3 and one older model. the oldest of the SB3 (13 months) keeps rebooting, but with very little success. it takes a couple of factory resets and setup-procedures to get the device up and running again, just to watch it dying after some 10 seconds of streaming or so. i monitored that very thread and tried every aspect and idea mentioned. i was ready to send it in, but there was one little thing, that kept me from giving up. obviously the same setup i'm having problems with recently, was working absolutely great for some weeks or months, so i wasn't really bothering with ip-conflicts or so. Long story short, i just found out, that two of my devices DO HAVE THE SAME MAC-ADDRESS, which i thought would just not be possible. As soon as i started figuring out a way to solve my problem i renamed the sq, i had problems with broken. but after FACTORY RESETS the old name kept reappearing again. Ain't that just crazy? I'm really wondering how that happens! Now I am so surprised and confused, that i just don't know what to do anymore. Did you ever solved your problem? And has anyone here a clue what i'm supposed to do now? -- blueweiser blueweiser's Profile: http://forums.slimdevices.com/member.php?userid=7767 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
blueweiser;181133 Wrote: hi there. i kind of have the same problem. ... As soon as i started figuring out a way to solve my problem i renamed the sq, i had problems with broken. but after FACTORY RESETS the old name kept reappearing again. I don't really understand why renaming it would help... I was having problems with my SB3 with all other SBs off (unplugged). So I didn't check mac addresses. I did one test with my mac as a server (where usually I have my XP PC). I installed 6.5.0 and the SB was fine. I then installed 6.5.1 and t he sb started rebooting. I installed 6.5.0 and it was fine again. I haven't found the time to downgrade my XP PC to 6.5.0 yet - will probably do it tomorrow or Sunday. I'll report back with results but I am fairly convinced it is a problem with the firmware in 6.5.1. I can't explain why only one SB is affected though! Where did you see the SBs had the same MAC address? That DOES seem very odd! I just checked mine and they are all different (similar but different ;-) ) Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
If two have the same MAC address then you will definitely get crashes and all sorts of other odd behavior. We had a problem where the settings on the device could get corrupted and this may have caused both to get stuck with the same bogus MAC. To fix, go to view current settings, scroll down to MAC address, and press right. You can then edit the MAC - enter the one that is printed on the unit's label. Press right to save. -- seanadams seanadams's Profile: http://forums.slimdevices.com/member.php?userid=3 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
wow! it did the trick. thank you for the advise - i would have never come up with that, because of the factory resets i made, and most likely because i never would have changed it in the first place, before the problems started that is. Anyways something did change the mac address of that player and caused a lot of trouble, and there was no human being involved. adi -- blueweiser blueweiser's Profile: http://forums.slimdevices.com/member.php?userid=7767 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
seanadams;178454 Wrote: If you have four units all running the same firmware, and only one is having problems, then it points to a hardware failure. What you've described is consistent with a faulty SDRAM chip, but that's just a guess. Thanks for your reply. Your analysis is sound and the most sensible suggestion I have heard in a while. I have tested a downgrade to 6.5.0 and the problem disappears so perhaps there is a fault in the SDRAM chip that is only apparent with certain firmware versions. I know however that at least two other forum members have a similar problem so if it is a faulty SDRAM chip, there may be a lot of them out there that will only start to play up when people upgrade to 6.5.1 or above. This may be an unfortunate incident for a couple of people or it may be the leading edge of an avalanche of support issues... I would be interested in a test scenario that could determine one way or another whether the SDRAM chip is faulty. seanadams;178454 Wrote: Tech support is normally very responsive... typically just a couple business hours. Please check your spam filters and if you really haven't heard from them, give them a call. I have no problem with spam filters and since the support thread is available on the Logitech website I know I'm not missing any messages. I don't really expect a response within 2 hours but I do expect the response not to ask me for information I have already provided and to make a stab at answering a good proportion of the questions in my mail. There seems to be a symptom of answering the first question in a mail and the ball is back in the court of the person seeking support This is confounded by timezone differences (9 hours) where frequently I will get just one reply in 24 hours but sadly sometimes I did not even get that (although that was explained as the absence of the expert). When the expert had returned though, I was simply told that the only solution was to send the box in (at my expense) for a fixed price repair (90$) returned at their expense. That is a very reasonable price for a repair but... when pushed to say why they thought it worked with 6.2.1 but not 6.5.1 they suggested it was a faulty wireless card. I pointed out that the same problem occurs when wired and got no reply. Then, I got a message from a forum member saying they had the same problem and downgraded to 6.5.0 and that fixed it for them. I tried that last night, installing the server on a different machine (a mac) and wow - it worked. I tried upgrading the mac to 6.5.1 and the SB3 started rebooting a few seconds into the song so I am now convinced there is an issue with the 6.5.1 release or the firmware change between v65 and v71. Since the problem only appears with 6.5.1 I will try downgrading my XP machine and if that works I will be sticking with 6.5.0. I have informed support and they said they would look into it. Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
if it works with 6.5, does this eliminate hardware as a possible cause? i would tend to think it does. the Q then is why is it the only one of four to have an issue? i am assuming you play the same thing sync'd across all four. have you tried both local music and net radio? have you tried SN with it as well? have you tried it as the ONLY SB powered on? (or even plugged in) perhaps it is the last priority SB for your router, and it gets the bits choppy. i wonder how many SBs a given setup can actually support simultaneously. this doesn't fully explain why one ver of SS would work while another does not, but if the code changed somehow in a way that impacts this, it might. -- MrSinatra www.LION-Radio.org Using: Squeezebox2 w/SS 6.5.2 (beta!?) - Win XP Pro SP2 - 3.2ghz / 2gig ram MrSinatra's Profile: http://forums.slimdevices.com/member.php?userid=2336 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
MrSinatra;178603 Wrote: if it works with 6.5, does this eliminate hardware as a possible cause? i would tend to think it does. the Q then is why is it the only one of four to have an issue? i am assuming you play the same thing sync'd across all four. have you tried both local music and net radio? have you tried SN with it as well? have you tried it as the ONLY SB powered on? (or even plugged in) perhaps it is the last priority SB for your router, and it gets the bits choppy. i wonder how many SBs a given setup can actually support simultaneously. this doesn't fully explain why one ver of SS would work while another does not, but if the code changed somehow in a way that impacts this, it might. Good questions... No I don't play all 4 sync'd. I have sometimes syc'd 2 or 3 of them but I tend not to have them all on at the same time. In all the tests where it was resetting, it was the only SB playing. In all recent tests it was the only one plugged it and in some of the tests it was wired not wireless so that eliminates the a lot of variables... Yes I tried SN and it still had the problem. I tried AlienBBC but that too had the problem. I haven't tried net radio apart from alienbbc but given the other results I don't see the point... Thanks for your questions. They are very useful for sparking ideas. I was writing about the log file the other day and noticed that the connection was being closed. I had thought it was the connection closing that was causing the reset but it was the other way round. The SB was resetting and then the connection was being closed. I found this out by carefully monitoring the time of reset on the server and comparing it with the logs... -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
did u see this thread: http://forums.slimdevices.com/showthread.php?p=178405#post178405 perhaps the socketwrapper is involved here as well... altho again, why only this SB? do you use static local IPs for your SBs? does your router do dhcp? is your SBs IP outside the dhcp range the router is allowed to dole out? -- MrSinatra www.LION-Radio.org Using: Squeezebox2 w/SS 6.5.2 (beta!?) - Win XP Pro SP2 - 3.2ghz / 2gig ram MrSinatra's Profile: http://forums.slimdevices.com/member.php?userid=2336 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
msui772;178606 Wrote: Good questions... No I don't play all 4 sync'd. I have sometimes syc'd 2 or 3 of them but I tend not to have them all on at the same time. In all the tests where it was resetting, it was the only SB playing. In all recent tests it was the only one plugged it and in some of the tests it was wired not wireless so that eliminates the a lot of variables... Yes I tried SN and it still had the problem. I tried AlienBBC but that too had the problem. I haven't tried net radio apart from alienbbc but given the other results I don't see the point... Thanks for your questions. They are very useful for sparking ideas. I was writing about the log file the other day and noticed that the connection was being closed. I had thought it was the connection closing that was causing the reset but it was the other way round. The SB was resetting and then the connection was being closed. I found this out by carefully monitoring the time of reset on the server and comparing it with the logs... so when it was the only one plugged in, did you try local music on it? when doing net radio, did you have it set to direct streaming, or proxied? (try proxied) -- MrSinatra www.LION-Radio.org Using: Squeezebox2 w/SS 6.5.2 (beta!?) - Win XP Pro SP2 - 3.2ghz / 2gig ram MrSinatra's Profile: http://forums.slimdevices.com/member.php?userid=2336 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
MrSinatra;178612 Wrote: so when it was the only one plugged in, did you try local music on it? when doing net radio, did you have it set to direct streaming, or proxied? (try proxied) Yes most of the time I play local music. Nearly all of it is in mp3 format 192kbs. Like I said I didn't try net radio apart from SN or AlienBBC. I don't know to configure direct or proxied streaming (pointers welcome). I am willing to try things as long as they lead somewhere. Given the problem with local music and SN I am inclined to think it is more likely to be a problem with the firmware than the server software. Somewhere between v65 and v71 there was a change that one of my SBs didn't like. Maybe it is something that affects only some ip addresses (although I've tried two different ones) or some ranges of mac address... or perhaps there is a hardware fault but it is not seen with earlier versions of the firmware because they are smaller or something... I have been operating under the impression that connections to SN don't go via the slimserver so if I am mistaken please somebody tell me! Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
please see my other post above, re: IPs. yes, SN is direct to the SB. in 6.5.2 you can tell SB if it should connect directly to a net stream, or via SS proxy. its in player settings, audio. this solution probably doesn't apply here, as it affects your local music. one time, i had installed lame and turned on bitrate limiting, and it affected my local SB. i thought it would only apply to those being served outside my local network. turned off bitrate limiting, and all was well again. not sure i can help beyond this, but will follow the thread. -- MrSinatra www.LION-Radio.org Using: Squeezebox2 w/SS 6.5.2 (beta!?) - Win XP Pro SP2 - 3.2ghz / 2gig ram MrSinatra's Profile: http://forums.slimdevices.com/member.php?userid=2336 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
MrSinatra;178672 Wrote: please see my other post above, re: IPs. not sure i can help beyond this, but will follow the thread. Thanks :-) -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
Have you heard anything yet? Sounds similar to the problem I just posted about here: http://forums.slimdevices.com/showthread.php?t=32506 -- MeSue Sue PS: I once wanted a Squeezebox boombox, but I don't anymore. ;-) MeSue's Profile: http://forums.slimdevices.com/member.php?userid=985 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
If you have four units all running the same firmware, and only one is having problems, then it points to a hardware failure. What you've described is consistent with a faulty SDRAM chip, but that's just a guess. Tech support is normally very responsive... typically just a couple business hours. Please check your spam filters and if you really haven't heard from them, give them a call. -- seanadams seanadams's Profile: http://forums.slimdevices.com/member.php?userid=3 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
over 45 hours and no response from tech support. I am starting to thing the Groundhog is more ferocious than previously made out. Seriously though - Groundhog day is today and I would have expected a response yesterday... Anybody know of what to make of the Slimproto connection closed which seems likely to be causing my SB3 to reset (or is it the other way round?) Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
I got my reply from support - expert is away for a couple of days so I'll have to wait till tuesday... I'll let you all know ;-) -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SB3 rebooting very frequently
The itunes cover art is something I am having difficulty answering. I do use itunes to rip and it may have embedded artwork for some albums. What I can say is this It definitely crashes - reboots on albums with no cover art. Update: Support asked me to uninstall and re-install 6.5.1. and perform a full scan. I did this and my squeezeboxes went from firmware 71 to firmware 72. This did not fix the problem. I turned on debugging and captured the following lines during the reset. The surprising lines, to me, (and Im not familiar with the logs so it may be normal) are: 2007-01-31 21:29:24.0098 Checking if 00:04:20:06:1a:54 is still alive 2007-01-31 21:29:24.0106 Haven't heard from 00:04:20:06:1a:54 in 18 seconds, closing connection 2007-01-31 21:29:24.0113 Slimproto connection closed For the test I turned off (removed the plug) from the other 3 SB3s so the log should only contain info for the problematic Squeezebox mac: 00:04:20:06:1a:54 ip: 192.168.0.9 anyone have a clue if this is normal? I'll leave the log file here : http://www.suissa.co.uk/slim/log.txt in case the extra info helps. Thanks in advance, Michael -- msui772 msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
