RE: [ACFUG Discuss] Re: askcharlie, getting live help when you're stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

2007-02-10 Thread Charlie Arehart 
Hi Larry. Thanks for your kind words. 
 
Yes, if someone has not used the service before with me, they will be able
to use the "10 minute free" option. :-)
 
/Charlie
http://www.carehart.org/blog/  

 


  _  

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Larry J. Morrow
Sent: Saturday, February 10, 2007 6:01 PM
To: discussion@acfug.org
Subject: [ACFUG Discuss] Re: askcharlie, getting live help when you're
stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7)


Missed this earlier,

I believe it will be well worth it to any who use it.  Remember our
discussion about Jedi Masters.  ---

Are people who have already gotten free help entitled to the free 10
minutes.  :-)

Larry



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RE: [ACFUG Discuss] RE: askcharlie, getting live help when you're stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

2007-02-09 Thread Charlie Arehart 
Thanks for sharing that, Gerry. I'm familiar with it myself, and I mention
in my note below that there are indeed "other" solutions for remote web
support. 
 
That said, the focus of the service isn't so much on the remote support but
on the phone support. Not everyone will even need the remote support aspect
(though that's available at no extra charge). 
 
And as I point out on the site, I do recommend people check out free support
services first (lists, forums, and the new cfanswers.org). I'm just offering
myself to help where folks remain stumped or are pressed for time.
 
/Charlie
http://www.carehart.org/blog/  

 


  _  

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gurevich, Gerry
(NIH/NIEHS) [C]
Sent: Friday, February 09, 2007 3:19 PM
To: discussion@acfug.org
Subject: RE: [ACFUG Discuss] RE: askcharlie, getting live help when you're
stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7)



I'm not a hired flak and I've never used the product, but Fog Creek Software
(see:  Joel On Software)  has a product that appears to be pretty good for
this type of situation:

https://www.copilot.com/

 


Gerry Gurevich




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RE: [ACFUG Discuss] RE: askcharlie, getting live help when you're stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

2007-02-09 Thread Charlie Arehart 
Thanks Shawn and Robert. As for your firewall question, please do check out
the web site, where I address that. Firewalls are no problem.
 
/Charlie
http://www.carehart.org/blog/  

 


  _  

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Reil
Sent: Friday, February 09, 2007 3:09 PM
To: discussion@acfug.org
Subject: [ACFUG Discuss] RE: askcharlie, getting live help when you're
stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7)


Nice idea. Im sure I will hit you up sometime for that. Though what are the
methods you would use as I have a firewall to configure. You and I can
discuss this off list.
 
 

Robert P. Reil




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RE: [ACFUG Discuss] RE: askcharlie, getting live help when you're stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

2007-02-09 Thread Robert Reil 
Interesting...
 

Robert P. Reil

Managing Director,

Motorcyclecarbs.com, Inc.

4292 Country Garden Walk NW

Kennesaw, Ga. 30152

Office 770-974-8851

Fax 770-974-8852

www.motorcyclecarbs.com <http://www.motorcyclecarbs.com/>  

 

  _  

From: Gurevich, Gerry (NIH/NIEHS) [C] [mailto:[EMAIL PROTECTED] 
Sent: Friday, February 09, 2007 3:21 PM
To: Carbs Sales&Service
Subject: RE: [ACFUG Discuss] RE: askcharlie, getting live help when you're
stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7)



I'm not a hired flak and I've never used the product, but Fog Creek Software
(see:  Joel On Software)  has a product that appears to be pretty good for
this type of situation:

https://www.copilot.com/ <https://www.copilot.com/> 

 


Gerry Gurevich
Application Development
NIEHS ITSS Contractor
Lockheed Martin Information Technology
919-361-5444 ext 311

  _  

From: Robert Reil [mailto:[EMAIL PROTECTED] 
Sent: Friday, February 09, 2007 3:09 PM
To: discussion@acfug.org
Subject: [ACFUG Discuss] RE: askcharlie, getting live help when you're
stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7)

 

Nice idea. Im sure I will hit you up sometime for that. Though what are the
methods you would use as I have a firewall to configure. You and I can
discuss this off list.

 

 

Robert P. Reil

Managing Director,

Motorcyclecarbs.com, Inc.

4292 Country Garden Walk NW

Kennesaw, Ga. 30152

Office 770-974-8851

Fax 770-974-8852

www.motorcyclecarbs.com <http://www.motorcyclecarbs.com/> 

 

 

  _  

From: Charlie Arehart [mailto:[EMAIL PROTECTED] 
Sent: Friday, February 09, 2007 2:57 PM
To: Carbs Sales&Service
Subject: askcharlie, getting live help when you're stumped (was RE: [ACFUG
Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

This seems like a situation where you may need someone to "look over your
shoulder" to get things working right in your environment, rather than work
through it by emails. Of course, with tools like Breeze/Connect,
GotoMeeting, Windows remote assistance, and others, the person need not
actually be there with you but instead can see your screen remotely and talk
you through the challenges. 

 

The challenge is simply the time. It's one thing to fire off an email, but
another to spend possibly several minutes or more trying to help, especially
when those who might help have real jobs or are consultants normally paid by
the hour. :-)

 

This may be an opportune moment to share with folks that I've created a new
service to be able to offer just such assistance. It's very low cost and at
a per minute rate (first-time callers get 10 minutes free). Check it out at:

http://www.carehart.org/askcharlie/ <http://www.carehart.org/askcharlie/> 

 

I'd welcome your thoughts on what you think of the idea.

 

/Charlie
http://www.carehart.org/blog/ <http://www.carehart.org/blog/>   

 

 

  _  

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Reil
Sent: Friday, February 09, 2007 12:34 PM
To: discussion@acfug.org
Subject: RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7

you're making me chortle Charlie! Congratulations..

You are right. It IS my day... It is watch Robert go down the wrong trail
day.

 

Here is all I know, and for some of you it may be old news but I want to
give a 100% regroup and bring it back to high level view.

 

  


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RE: [ACFUG Discuss] RE: askcharlie, getting live help when you're stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

2007-02-09 Thread Gurevich, Gerry \(NIH/NIEHS\) [C] 
I'm not a hired flak and I've never used the product, but Fog Creek
Software (see:  Joel On Software)  has a product that appears to be
pretty good for this type of situation:

https://www.copilot.com/

 


Gerry Gurevich
Application Development
NIEHS ITSS Contractor
Lockheed Martin Information Technology
919-361-5444 ext 311



From: Robert Reil [mailto:[EMAIL PROTECTED] 
Sent: Friday, February 09, 2007 3:09 PM
To: discussion@acfug.org
Subject: [ACFUG Discuss] RE: askcharlie, getting live help when you're
stumped (was RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7)

 

Nice idea. Im sure I will hit you up sometime for that. Though what are
the methods you would use as I have a firewall to configure. You and I
can discuss this off list.

 

 

Robert P. Reil

Managing Director,

Motorcyclecarbs.com, Inc.

4292 Country Garden Walk NW

Kennesaw, Ga. 30152

Office 770-974-8851

Fax 770-974-8852

www.motorcyclecarbs.com  

 

 



From: Charlie Arehart [mailto:[EMAIL PROTECTED] 
Sent: Friday, February 09, 2007 2:57 PM
To: Carbs Sales&Service
Subject: askcharlie, getting live help when you're stumped (was RE:
[ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and CFMX7)

This seems like a situation where you may need someone to "look over
your shoulder" to get things working right in your environment, rather
than work through it by emails. Of course, with tools like
Breeze/Connect, GotoMeeting, Windows remote assistance, and others, the
person need not actually be there with you but instead can see your
screen remotely and talk you through the challenges. 

 

The challenge is simply the time. It's one thing to fire off an email,
but another to spend possibly several minutes or more trying to help,
especially when those who might help have real jobs or are consultants
normally paid by the hour. :-)

 

This may be an opportune moment to share with folks that I've created a
new service to be able to offer just such assistance. It's very low cost
and at a per minute rate (first-time callers get 10 minutes free). Check
it out at:

http://www.carehart.org/askcharlie/

 

I'd welcome your thoughts on what you think of the idea.

 

 /Charlie
http://www.carehart.org/blog/  

 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Reil
Sent: Friday, February 09, 2007 12:34 PM
To: discussion@acfug.org
Subject: RE: [ACFUG Discuss] WebDAV, Tortoise SubVersion, DWMX8, and
CFMX7

you're making me chortle Charlie! Congratulations..

You are right. It IS my day... It is watch Robert go down the wrong
trail day.

 

Here is all I know, and for some of you it may be old news but I want to
give a 100% regroup and bring it back to high level view.

 

  


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