Re: [Dovecot] problems to users want connect after not activity in dovecot

[Steffen Kaiser]

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On Thu, 5 Mar 2009, maximatt wrote:


some users report me some issues about when they try to conecct to dovecot.
they come early and when want to connect to theirs account, receive a
message from mua (ms-outlook) sayind "the pop server not responds in
60 seconds, Do you want to wait other 60 seconds for a server


Er, "come early" - say 07:51 - and start Outlook, which prompts for 
password, which is *not* enterred right now; "when want .." - say 08:27 - 
they enter the password and click OK.


Is this the scenario?

If so, you can do nothing about it.

If they log in, but leave the connection unused, there might be a IDLE 
bug/problem. There had be some talks about Outlook-IDLE-problems, which 
you should find them in the archives.


Bye,

- -- 
Steffen Kaiser

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Re: [Dovecot] problems to users want connect after not activity in dovecot

[tomas]

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On Thu, Mar 05, 2009 at 02:27:54PM -0200, maximatt wrote:
> hi,

[...]

> dovecot: Feb 06 20:45:55 Info: IMAP(user1): trash plugin: Added 'Sent
> Messages' with priority 3
> dovecot: Feb 06 20:45:55 Info: IMAP(user1): maildir:
> data=/var/vmail/mydomain/user1
> dovecot: Feb 06 20:45:55 Info: IMAP(user1): maildir:
> root=/var/vmail/mydomain/user1, index=/var/vmail/mydomain/user1,
> control=, inbox=
> dovecot: Feb 06 20:45:55 Info: IMAP(user1): Disconnected: Logged out
> dovecot: Feb 06 20:45:55 Info: IMAP(user1): Disconnected: Logged out

Is it *here* where they experience the wait...

> dovecot: Feb 07 07:47:50 Info: pop3-login: Disconnected: Inactivity:
> method=PLAIN, rip=xxx.xxx.xxx.xxx lip=xxx.xxx.xxx.xxx, TLS
> dovecot: Feb 07 07:51:09 Info: pop3-login: Disconnected: Inactivity:
> method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS
> dovecot: Feb 07 07:52:30 Info: pop3-login: Disconnected: Inactivity:
> method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS
> dovecot: Feb 07 07:57:26 Info: pop3-login: Disconnected: Inactivity:
> method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS

...or *here*?

> dovecot: Feb 07 08:27:26 Info: pop3-login: Login: user=,
> method=PLAIN, rip=xxx.xxx.xxx.xxx, lip=xxx.xxx.xxx.xxx, TLS

Have you checked that there is any connectivity to the box running
dovecot? You might try to ping it or traceroute it from the user's box,
just to rule out other strange scenarios.

The error text suggests otherwise, but I'd also check whether the name
resolves to an IP address at this time (ping will tell you that too).

Regards
- -- tomás
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