[dspace-tech] Re: DSpace 7.2 unable to login on frontend
In that last screenshot it looks like you're mixing HTTP and HTTPS URLs. I'd double check the config.*.yml files for frontend and the local.cfg on the backend, to ensure everything is matching up. - Darryl On Monday, April 11, 2022 at 12:06:44 PM UTC-6 joem...@gmail.com wrote: > Dear DSpace Colleagues, > > I have installed DSpace 7.2 and created initial admin user from 7.2 > backend and when I try to logon to frontend it loads endlessly, please see > attached screenshots. > > Regards, > Lewatle > -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/1e053681-da44-4b84-b4b9-89cb9af9a102n%40googlegroups.com.
[dspace-tech] Re: DSpace 7.2 unable to login on frontend
Thanks a lot Darryl, I am rechecking the config files as you have indicated. Regards, Lewatle On Monday, 11 April 2022 at 22:36:08 UTC+2 darryl@usask.ca wrote: > In that last screenshot it looks like you're mixing HTTP and HTTPS URLs. > I'd double check the config.*.yml files for frontend and the local.cfg on > the backend, to ensure everything is matching up. > > - Darryl > > > > On Monday, April 11, 2022 at 12:06:44 PM UTC-6 joem...@gmail.com wrote: > >> Dear DSpace Colleagues, >> >> I have installed DSpace 7.2 and created initial admin user from 7.2 >> backend and when I try to logon to frontend it loads endlessly, please see >> attached screenshots. >> >> Regards, >> Lewatle >> > -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/54a9041d-90cd-4430-82b5-e2119fc32bedn%40googlegroups.com.
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Hi Lewatle, Screenshots don't really help much to debug errors in DSpace 7. It's much more useful to find the underlying error message text reported by either the UI or in the backend logs. See our Troubleshooting guide for information on finding the underlying error message: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) In the screenshots you shared, the only one that gives a "clue" is the one that shows the red "POST" command returning a 405 response. However, the reason why it returns that error is unclear because you haven't looked at the backend logs to see if any errors were reported there. A 405 error means that your REST API said that a POST request is "invalid"...but the reason may only be found in the backend logs. As a sidenote, your "dspace.ui.url" should NOT include "/home". Remove that subpath, as that also may cause issues (and it might even cause that 405 error, not sure). "dspace.ui.url" should be the base URL of your site...and "/home" is not the base URL, instead that would be the URL of your site's homepage. Good luck & let us know on this list what you find. Tim From: dspace-tech@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Tuesday, April 12, 2022 8:51 AM To: DSpace Technical Support Subject: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Good Day, please receive attached screenshots indicating config changes on both local.cfg and dspace.cfg files also the web interface results when trying to register user. in tomcat I have published backend using symbolic link, see results on attached file, hope that can give indication of where error comes from Regards, Lewatle On Tuesday, 12 April 2022 at 08:18:52 UTC+2 Lewatle Johannes Phaladi wrote: Thanks a lot Darryl, I am rechecking the config files as you have indicated. Regards, Lewatle On Monday, 11 April 2022 at 22:36:08 UTC+2 darryl@usask.ca wrote: In that last screenshot it looks like you're mixing HTTP and HTTPS URLs. I'd double check the config.*.yml files for frontend and the local.cfg on the backend, to ensure everything is matching up. - Darryl On Monday, April 11, 2022 at 12:06:44 PM UTC-6 joem...@gmail.com wrote: Dear DSpace Colleagues, I have installed DSpace 7.2 and created initial admin user from 7.2 backend and when I try to logon to frontend it loads endlessly, please see attached screenshots. Regards, Lewatle -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech+unsubscr...@googlegroups.com<mailto:dspace-tech+unsubscr...@googlegroups.com>. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/112ef21b-677b-4f9a-8e9c-51134411ea00n%40googlegroups.com<https://groups.google.com/d/msgid/dspace-tech/112ef21b-677b-4f9a-8e9c-51134411ea00n%40googlegroups.com?utm_medium=email&utm_source=footer>. -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/PH0PR22MB327473A7EFDAF5432B2963D9EDED9%40PH0PR22MB3274.namprd22.prod.outlook.com.
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Hello Tim, Much appreciated for help, I have removed /home on front end link from both local.cfg and dspace.cfg config files and restarted tomcat, after that I tried to login again from web interface and the page moved and tried to login but it remained with blank page loading without completion, I have attached dspace backend log file for additional details. server url is placed as follows in config files : dspace.server.url = https://wiredspace-dev.wits.ac.za/server Regards, Lewatle On Tuesday, 12 April 2022 at 16:15:55 UTC+2 Tim Donohue wrote: > Hi Lewatle, > > Screenshots don't really help much to debug errors in DSpace 7. It's much > more useful to find the underlying error message text reported by either > the UI or *in the backend logs*. See our Troubleshooting guide for > information on finding the underlying error message: > > > https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) > > In the screenshots you shared, the only one that gives a "clue" is the one > that shows the red "POST" command returning a 405 response. > > However, the *reason* why it returns that error is unclear because you > haven't looked at the backend logs to see if any errors were reported > there. A 405 error means that your REST API said that a POST request is > "invalid"...but the reason may only be found in the backend logs. > > As a sidenote, your "dspace.ui.url" should NOT include "/home". Remove > that subpath, as that also may cause issues (and it might even cause that > 405 error, not sure). "dspace.ui.url" should be the base URL of your > site...and "/home" is not the base URL, instead that would be the URL of > your site's homepage. > > Good luck & let us know on this list what you find. > > Tim > ------ > *From:* dspac...@googlegroups.com on behalf > of Lewatle Johannes Phaladi > *Sent:* Tuesday, April 12, 2022 8:51 AM > *To:* DSpace Technical Support > *Subject:* [dspace-tech] Re: DSpace 7.2 unable to login on frontend > > Good Day, > > please receive attached screenshots indicating config changes on both > local.cfg and dspace.cfg files also the web interface results when trying > to register user. > > in tomcat I have published backend using symbolic link, see results on > attached file, hope that can give indication of where error comes from > > Regards, > Lewatle > > On Tuesday, 12 April 2022 at 08:18:52 UTC+2 Lewatle Johannes Phaladi wrote: > > Thanks a lot Darryl, I am rechecking the config files as you have > indicated. > > Regards, > Lewatle > > On Monday, 11 April 2022 at 22:36:08 UTC+2 darryl@usask.ca wrote: > > In that last screenshot it looks like you're mixing HTTP and HTTPS URLs. > I'd double check the config.*.yml files for frontend and the local.cfg on > the backend, to ensure everything is matching up. > > - Darryl > > > > On Monday, April 11, 2022 at 12:06:44 PM UTC-6 joem...@gmail.com wrote: > > Dear DSpace Colleagues, > > I have installed DSpace 7.2 and created initial admin user from 7.2 > backend and when I try to logon to frontend it loads endlessly, please see > attached screenshots. > > Regards, > Lewatle > > -- > All messages to this mailing list should adhere to the Code of Conduct: > https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx > --- > You received this message because you are subscribed to the Google Groups > "DSpace Technical Support" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to dspace-tech...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/dspace-tech/112ef21b-677b-4f9a-8e9c-51134411ea00n%40googlegroups.com > > <https://groups.google.com/d/msgid/dspace-tech/112ef21b-677b-4f9a-8e9c-51134411ea00n%40googlegroups.com?utm_medium=email&utm_source=footer> > . > -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/5f012412-6e3b-4f2b-9938-fb7934ad02can%40googlegroups.com. 2022-04-14 01:15:00,393 INFO unknown unknown org.dspace.app.sitemap.GenerateSitemaps @ anonymous::write_sitemap:type=html,num_files=0,communities=0,collections=0,items=0 20
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Hi Lewatle, There doesn't seem to be anything in the backend logs related to that 405 error. So, either the 405 is no longer occurring, or perhaps it was being caused by Tomcat directly? (Check your Tomcat logs as well for ERROR lines there). You should also check to be certain that, after you made the configuration change, the error still a 405. Anytime you change the configuration it's possible that the exact error may change. So, it's always possible that the config change fixed the 405 but that you are hitting a different error. Again, see the troubleshooting guide for hints on locating errors in the UI or in logs: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) Good luck, Tim From: dspace-tech@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Thursday, April 14, 2022 5:07 PM To: DSpace Technical Support Subject: Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Hello Tim, Much appreciated for help, I have removed /home on front end link from both local.cfg and dspace.cfg config files and restarted tomcat, after that I tried to login again from web interface and the page moved and tried to login but it remained with blank page loading without completion, I have attached dspace backend log file for additional details. server url is placed as follows in config files : dspace.server.url = https://wiredspace-dev.wits.ac.za/server Regards, Lewatle On Tuesday, 12 April 2022 at 16:15:55 UTC+2 Tim Donohue wrote: Hi Lewatle, Screenshots don't really help much to debug errors in DSpace 7. It's much more useful to find the underlying error message text reported by either the UI or in the backend logs. See our Troubleshooting guide for information on finding the underlying error message: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) In the screenshots you shared, the only one that gives a "clue" is the one that shows the red "POST" command returning a 405 response. However, the reason why it returns that error is unclear because you haven't looked at the backend logs to see if any errors were reported there. A 405 error means that your REST API said that a POST request is "invalid"...but the reason may only be found in the backend logs. As a sidenote, your "dspace.ui.url" should NOT include "/home". Remove that subpath, as that also may cause issues (and it might even cause that 405 error, not sure). "dspace.ui.url" should be the base URL of your site...and "/home" is not the base URL, instead that would be the URL of your site's homepage. Good luck & let us know on this list what you find. Tim From: dspac...@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Tuesday, April 12, 2022 8:51 AM To: DSpace Technical Support Subject: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Good Day, please receive attached screenshots indicating config changes on both local.cfg and dspace.cfg files also the web interface results when trying to register user. in tomcat I have published backend using symbolic link, see results on attached file, hope that can give indication of where error comes from Regards, Lewatle On Tuesday, 12 April 2022 at 08:18:52 UTC+2 Lewatle Johannes Phaladi wrote: Thanks a lot Darryl, I am rechecking the config files as you have indicated. Regards, Lewatle On Monday, 11 April 2022 at 22:36:08 UTC+2 darryl@usask.ca wrote: In that last screenshot it looks like you're mixing HTTP and HTTPS URLs. I'd double check the config.*.yml files for frontend and the local.cfg on the backend, to ensure everything is matching up. - Darryl On Monday, April 11, 2022 at 12:06:44 PM UTC-6 joem...@gmail.com wrote: Dear DSpace Colleagues, I have installed DSpace 7.2 and created initial admin user from 7.2 backend and when I try to logon to frontend it loads endlessly, please see attached screenshots. Regards, Lewatle -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/112ef21b-677b-4f9a-8e9c-51134411ea00n%40googlegroups.com<https://groups.google.com/d/msgid/dspace-tech/112ef21b-677b-4f9a-8e9c-51134411ea00n%40googlegroups.com?utm_medium=email&utm_source=footer>. -- All messages to this mailing list should adhere to the Code of Conduct: https://www.lyrasis.org/about/Pages/Code-of-Conduct.aspx --- You recei
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Are you using apache with proxy? At first, I couldn't log in either. I am not using ajp (port 8009) I am using port 8080 for the backend and port 4000 for the frontend. First, install apache and then install and activate the following mods: a2enmod proxy a2enmod proxy_http a2enmod headers In apache, to the conf file of my vhost, for the configuration section , I added the following lines: = #DSpacebackend ProxyPass /server http://localhost:8080/server ProxyPassReverse /server http://localhost:8080/server # angularUI ProxyPass / http://localhost:4000/ ProxyPassReverse / http://localhost:4000/ RequestHeader set X-Forwarded-Proto https === The RequestHeaderk line is important to preserve the ssl connection. In angular's config.prod.yml file: == ui: ssl-false host: localhost port: 4000 # NOTE: Space is capitalized because 'namespace' is a reserved string in TypeScript nameSpace: / rest: ssl:true host: mydomain.com port: 443 # NOTE: Space is capitalized because 'namespace' is a reserved string in TypeScript nameSpace: /server In the local.cfg file of the backend: == dspace.server.url = https://mydomain.com/server dspace.ui.url = https://mydomain.com = Restart backend and frontend I hope this can help you. El lunes, 18 de abril de 2022 a la(s) 09:08:57 UTC-5, Tim Donohue escribió: > Hi Lewatle, > > There doesn't seem to be anything in the backend logs related to that 405 > error. So, either the 405 is no longer occurring, or perhaps it was being > caused by Tomcat directly? (Check your Tomcat logs as well for ERROR lines > there). > > You should also check to be certain that, after you made the configuration > change, the error still a 405. Anytime you change the configuration it's > possible that the exact error may change. So, it's always possible that > the config change fixed the 405 but that you are hitting a different error. > > Again, see the troubleshooting guide for hints on locating errors in the > UI or in logs: > https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) > > Good luck, > > Tim > -- > *From:* dspac...@googlegroups.com on behalf > of Lewatle Johannes Phaladi > *Sent:* Thursday, April 14, 2022 5:07 PM > > *To:* DSpace Technical Support > *Subject:* Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend > > Hello Tim, > > Much appreciated for help, I have removed /home on front end link from > both local.cfg and dspace.cfg config files and restarted tomcat, after that > I tried to login again from web interface and the page moved and tried to > login but it remained with blank page loading without completion, I have > attached dspace backend log file for additional details. > > server url is placed as follows in config files : > dspace.server.url = https://wiredspace-dev.wits.ac.za/server > > Regards, > Lewatle > > On Tuesday, 12 April 2022 at 16:15:55 UTC+2 Tim Donohue wrote: > > Hi Lewatle, > > Screenshots don't really help much to debug errors in DSpace 7. It's much > more useful to find the underlying error message text reported by either > the UI or *in the backend logs*. See our Troubleshooting guide for > information on finding the underlying error message: > > > https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) > > In the screenshots you shared, the only one that gives a "clue" is the one > that shows the red "POST" command returning a 405 response. > > However, the *reason* why it returns that error is unclear because you > haven't looked at the backend logs to see if any errors were reported > there. A 405 error means that your REST API said that a POST request is > "invalid"...but the reason may only be found in the backend logs. > > As a sidenote, your "dspace.ui.url" should NOT include "/home". Remove > that subpath, as that also may cause issues (and it might even cause that > 405 error, not sure). "dspace.ui.url" should be the base URL of your > site...and "/home" is not the base URL, instead that would be the URL of > your site's homepage. > > Good luck & let us know on this list what you find. > > Tim > -- > *From:* dspac...@googlegroups.com on behalf > of Lewatle Johannes Phaladi > *Sent:* Tuesday, April 12, 2022 8:51 AM > *To:* DSpace Technical Sup
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Hello Tim, Amazing thing that is happening now, when I click on forgotten password and enter email address for admin user I receive email to reset password, after resetting it then it allows me to logon to web interface but when I logout and login it refuses to load pages, if I do forgotten password steps again I am able to login, the initial admin user when logged in has no option to create collection, only item and since it is fresh installation item cannot be created while there is no collection or even initial community, see attached screenshot logged in and no option to create community or collection. Regards, Lewatle On Monday, 18 April 2022 at 16:08:57 UTC+2 Tim Donohue wrote: > Hi Lewatle, > > There doesn't seem to be anything in the backend logs related to that 405 > error. So, either the 405 is no longer occurring, or perhaps it was being > caused by Tomcat directly? (Check your Tomcat logs as well for ERROR lines > there). > > You should also check to be certain that, after you made the configuration > change, the error still a 405. Anytime you change the configuration it's > possible that the exact error may change. So, it's always possible that > the config change fixed the 405 but that you are hitting a different error. > > Again, see the troubleshooting guide for hints on locating errors in the > UI or in logs: > https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) > > Good luck, > > Tim > -- > *From:* dspac...@googlegroups.com on behalf > of Lewatle Johannes Phaladi > *Sent:* Thursday, April 14, 2022 5:07 PM > > *To:* DSpace Technical Support > *Subject:* Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend > > Hello Tim, > > Much appreciated for help, I have removed /home on front end link from > both local.cfg and dspace.cfg config files and restarted tomcat, after that > I tried to login again from web interface and the page moved and tried to > login but it remained with blank page loading without completion, I have > attached dspace backend log file for additional details. > > server url is placed as follows in config files : > dspace.server.url = https://wiredspace-dev.wits.ac.za/server > > Regards, > Lewatle > > On Tuesday, 12 April 2022 at 16:15:55 UTC+2 Tim Donohue wrote: > > Hi Lewatle, > > Screenshots don't really help much to debug errors in DSpace 7. It's much > more useful to find the underlying error message text reported by either > the UI or *in the backend logs*. See our Troubleshooting guide for > information on finding the underlying error message: > > > https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) > > In the screenshots you shared, the only one that gives a "clue" is the one > that shows the red "POST" command returning a 405 response. > > However, the *reason* why it returns that error is unclear because you > haven't looked at the backend logs to see if any errors were reported > there. A 405 error means that your REST API said that a POST request is > "invalid"...but the reason may only be found in the backend logs. > > As a sidenote, your "dspace.ui.url" should NOT include "/home". Remove > that subpath, as that also may cause issues (and it might even cause that > 405 error, not sure). "dspace.ui.url" should be the base URL of your > site...and "/home" is not the base URL, instead that would be the URL of > your site's homepage. > > Good luck & let us know on this list what you find. > > Tim > -- > *From:* dspac...@googlegroups.com on behalf > of Lewatle Johannes Phaladi > *Sent:* Tuesday, April 12, 2022 8:51 AM > *To:* DSpace Technical Support > *Subject:* [dspace-tech] Re: DSpace 7.2 unable to login on frontend > > Good Day, > > please receive attached screenshots indicating config changes on both > local.cfg and dspace.cfg files also the web interface results when trying > to register user. > > in tomcat I have published backend using symbolic link, see results on > attached file, hope that can give indication of where error comes from > > Regards, > Lewatle > > On Tuesday, 12 April 2022 at 08:18:52 UTC+2 Lewatle Johannes Phaladi wrote: > > Thanks a lot Darryl, I am rechecking the config files as you have > indicated. > > Regards, > Lewatle > > On Monday, 11 April 2022 at 22:36:08 UTC+2 darryl@usask.ca wrote: > > In that last screenshot it looks like you're mixing HTTP and HTTPS URLs. > I'd double che
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Hi Lewatle, Unfortunately screenshots don't help us determine the error. It's impossible for anyone to tell what is going on based on a UI screenshot as the underlying error won't ever appear there. So, screenshots are only useful to show that something is happening, but they won't ever show the reason why. The only way to determine the cause behind an odd behavior is to again look for errors in the UI or backend logs. Whenever you encounter odd behavior, that should be your first action, as it may lead you to the exact problem. See our Troubleshooting guide for details: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) Tim From: dspace-tech@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Tuesday, April 19, 2022 8:21 AM To: DSpace Technical Support Subject: Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Hello Tim, Amazing thing that is happening now, when I click on forgotten password and enter email address for admin user I receive email to reset password, after resetting it then it allows me to logon to web interface but when I logout and login it refuses to load pages, if I do forgotten password steps again I am able to login, the initial admin user when logged in has no option to create collection, only item and since it is fresh installation item cannot be created while there is no collection or even initial community, see attached screenshot logged in and no option to create community or collection. Regards, Lewatle On Monday, 18 April 2022 at 16:08:57 UTC+2 Tim Donohue wrote: Hi Lewatle, There doesn't seem to be anything in the backend logs related to that 405 error. So, either the 405 is no longer occurring, or perhaps it was being caused by Tomcat directly? (Check your Tomcat logs as well for ERROR lines there). You should also check to be certain that, after you made the configuration change, the error still a 405. Anytime you change the configuration it's possible that the exact error may change. So, it's always possible that the config change fixed the 405 but that you are hitting a different error. Again, see the troubleshooting guide for hints on locating errors in the UI or in logs: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) Good luck, Tim From: dspac...@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Thursday, April 14, 2022 5:07 PM To: DSpace Technical Support Subject: Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Hello Tim, Much appreciated for help, I have removed /home on front end link from both local.cfg and dspace.cfg config files and restarted tomcat, after that I tried to login again from web interface and the page moved and tried to login but it remained with blank page loading without completion, I have attached dspace backend log file for additional details. server url is placed as follows in config files : dspace.server.url = https://wiredspace-dev.wits.ac.za/server Regards, Lewatle On Tuesday, 12 April 2022 at 16:15:55 UTC+2 Tim Donohue wrote: Hi Lewatle, Screenshots don't really help much to debug errors in DSpace 7. It's much more useful to find the underlying error message text reported by either the UI or in the backend logs. See our Troubleshooting guide for information on finding the underlying error message: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) In the screenshots you shared, the only one that gives a "clue" is the one that shows the red "POST" command returning a 405 response. However, the reason why it returns that error is unclear because you haven't looked at the backend logs to see if any errors were reported there. A 405 error means that your REST API said that a POST request is "invalid"...but the reason may only be found in the backend logs. As a sidenote, your "dspace.ui.url" should NOT include "/home". Remove that subpath, as that also may cause issues (and it might even cause that 405 error, not sure). "dspace.ui.url" should be the base URL of your site...and "/home" is not the base URL, instead that would be the URL of your site's homepage. Good luck & let us know on this list what you find. Tim From: dspac...@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Tuesday, April 12, 2022 8:51 AM To: DSpace Technical Support Subject: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Good Day, please receive attached screenshots indicating config changes on both local.cfg and dspace.cfg files also the web interface results when trying to register user. in tomcat I have published backend using symbolic lin
Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend
Hi Lewatle, Please always start by looking for UI-level errors in your browser's DevTools. Most UI-level errors in DSpace 7 will not appear on the backend unless they are caused by a 500 response or similar backend error. The logs you shared don't appear to show one of those errors. You can search the logs yourself for any lines that include the text "ERROR" to locate issues. Again, please read & refer to our Troubleshooting guide for DSpace 7. It's important to get familiar with the troubleshooting process -- if you can quickly locate the error yourself, sometimes it's also very quick to find the solution by searching our mailing lists or "common installation issues". https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) Tim From: dspace-tech@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Tuesday, April 19, 2022 2:22 PM To: DSpace Technical Support Subject: Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Hello Tim, I have attached copy of dspace.log file from backend. Regards, Lewatle On Tuesday, 19 April 2022 at 16:28:36 UTC+2 Tim Donohue wrote: Hi Lewatle, Unfortunately screenshots don't help us determine the error. It's impossible for anyone to tell what is going on based on a UI screenshot as the underlying error won't ever appear there. So, screenshots are only useful to show that something is happening, but they won't ever show the reason why. The only way to determine the cause behind an odd behavior is to again look for errors in the UI or backend logs. Whenever you encounter odd behavior, that should be your first action, as it may lead you to the exact problem. See our Troubleshooting guide for details: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) Tim From: dspac...@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Tuesday, April 19, 2022 8:21 AM To: DSpace Technical Support Subject: Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Hello Tim, Amazing thing that is happening now, when I click on forgotten password and enter email address for admin user I receive email to reset password, after resetting it then it allows me to logon to web interface but when I logout and login it refuses to load pages, if I do forgotten password steps again I am able to login, the initial admin user when logged in has no option to create collection, only item and since it is fresh installation item cannot be created while there is no collection or even initial community, see attached screenshot logged in and no option to create community or collection. Regards, Lewatle On Monday, 18 April 2022 at 16:08:57 UTC+2 Tim Donohue wrote: Hi Lewatle, There doesn't seem to be anything in the backend logs related to that 405 error. So, either the 405 is no longer occurring, or perhaps it was being caused by Tomcat directly? (Check your Tomcat logs as well for ERROR lines there). You should also check to be certain that, after you made the configuration change, the error still a 405. Anytime you change the configuration it's possible that the exact error may change. So, it's always possible that the config change fixed the 405 but that you are hitting a different error. Again, see the troubleshooting guide for hints on locating errors in the UI or in logs: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) Good luck, Tim From: dspac...@googlegroups.com on behalf of Lewatle Johannes Phaladi Sent: Thursday, April 14, 2022 5:07 PM To: DSpace Technical Support Subject: Re: [dspace-tech] Re: DSpace 7.2 unable to login on frontend Hello Tim, Much appreciated for help, I have removed /home on front end link from both local.cfg and dspace.cfg config files and restarted tomcat, after that I tried to login again from web interface and the page moved and tried to login but it remained with blank page loading without completion, I have attached dspace backend log file for additional details. server url is placed as follows in config files : dspace.server.url = https://wiredspace-dev.wits.ac.za/server Regards, Lewatle On Tuesday, 12 April 2022 at 16:15:55 UTC+2 Tim Donohue wrote: Hi Lewatle, Screenshots don't really help much to debug errors in DSpace 7. It's much more useful to find the underlying error message text reported by either the UI or in the backend logs. See our Troubleshooting guide for information on finding the underlying error message: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove) In the screenshots you shared, the only one that gives a "clue" is the one that shows the red "PO
