Re: [DX-NEWS] how to do good cust. service
Charles is right. The practice served me well for 35 years in the service business. I disarmed lots of customers just by listening to them and provide assurance of a solution to the problem.. Lou KE1FA Sony retiree. Charles Harpole wrote: How to do good customer service, GCS 101: -sympathize, especially if the customer appears reasonable. -offer immediate help and offer long term contact. --get the full details of the problem. -answer FULLY or promise fast "get back to u". -look for openings to encourage the customer to continue to purchase ur product line... like "I love ur product, but right now I have a problem..." -and most of all, if u are in the niche product business like ham radio with a knowledgable customer base realize the implications of that and act on it. Ham radios have long lives; it is great that Mr. Mfg. builds them to last; it is great that a ham will love a radio enuf to keep it for 40 yrs--AND WE WILL-- and then Mr. Mfg. recognize u r in this unique business of ham radio with these characteristics and either live happily with that fact or change ur target market. Remember that the appearance of willingness to help,at first, is as important as the help that is then offered. Or, read some books on the topic of GCS 101. Charles Harpole [EMAIL PROTECTED] _ Climb to the top of the charts! Play the word scramble challenge with star power. http://club.live.com/star_shuffle.aspx?icid=starshuffle_hotmailtextlink2_oct -- Archives http://www.mail-archive.com/[EMAIL PROTECTED] THE DXR is sponsored by the North Jersey DX Association. Please visit our website: http://www.njdxa.org/index.php scroll to bottom for subscribe/unsubscribe options -- -- Archives http://www.mail-archive.com/[EMAIL PROTECTED] THE DXR is sponsored by the North Jersey DX Association. Please visit our website: http://www.njdxa.org/index.php scroll to bottom for subscribe/unsubscribe options --
[DX-CHAT] Re: [DX-NEWS] how to do good cust. service
Charles is right. The practice served me well for 35 years in the service business. I disarmed lots of customers just by listening to them and provide assurance of a solution to the problem.. Lou KE1FA Sony retiree. Charles Harpole wrote: How to do good customer service, GCS 101: -sympathize, especially if the customer appears reasonable. -offer immediate help and offer long term contact. --get the full details of the problem. -answer FULLY or promise fast "get back to u". -look for openings to encourage the customer to continue to purchase ur product line... like "I love ur product, but right now I have a problem..." -and most of all, if u are in the niche product business like ham radio with a knowledgable customer base realize the implications of that and act on it. Ham radios have long lives; it is great that Mr. Mfg. builds them to last; it is great that a ham will love a radio enuf to keep it for 40 yrs--AND WE WILL-- and then Mr. Mfg. recognize u r in this unique business of ham radio with these characteristics and either live happily with that fact or change ur target market. Remember that the appearance of willingness to help,at first, is as important as the help that is then offered. Or, read some books on the topic of GCS 101. Charles Harpole [EMAIL PROTECTED] _ Climb to the top of the charts! Play the word scramble challenge with star power. http://club.live.com/star_shuffle.aspx?icid=starshuffle_hotmailtextlink2_oct -- Archives http://www.mail-archive.com/[EMAIL PROTECTED] THE DXR is sponsored by the North Jersey DX Association. Please visit our website: http://www.njdxa.org/index.php scroll to bottom for subscribe/unsubscribe options -- Subscribe/unsubscribe, feedback, FAQ, problems http://njdxa.org/dx-chat To post a message, DX related items only, dx-chat@njdxa.org This is the DX-CHAT reflector sponsored by the NJDXA http://njdxa.org
[DX-NEWS] how to do good cust. service
How to do good customer service, GCS 101: -sympathize, especially if the customer appears reasonable. -offer immediate help and offer long term contact. --get the full details of the problem. -answer FULLY or promise fast "get back to u". -look for openings to encourage the customer to continue to purchase ur product line... like "I love ur product, but right now I have a problem..." -and most of all, if u are in the niche product business like ham radio with a knowledgable customer base realize the implications of that and act on it. Ham radios have long lives; it is great that Mr. Mfg. builds them to last; it is great that a ham will love a radio enuf to keep it for 40 yrs--AND WE WILL-- and then Mr. Mfg. recognize u r in this unique business of ham radio with these characteristics and either live happily with that fact or change ur target market. Remember that the appearance of willingness to help,at first, is as important as the help that is then offered. Or, read some books on the topic of GCS 101. Charles Harpole [EMAIL PROTECTED] _ Climb to the top of the charts! Play the word scramble challenge with star power. http://club.live.com/star_shuffle.aspx?icid=starshuffle_hotmailtextlink2_oct -- Archives http://www.mail-archive.com/[EMAIL PROTECTED] THE DXR is sponsored by the North Jersey DX Association. Please visit our website: http://www.njdxa.org/index.php scroll to bottom for subscribe/unsubscribe options --
