- Original Message -
From: Paul VanOveren p...@nf8j.com
To: elecraft reflector elecraft@mailman.qth.net
Cc:
Sent: Saturday, February 4, 2012 5:51 PM
Subject: [Elecraft] WHAT GREAT SERVICE
Sent an email Wed evening to the Parts dept @ elecraft, had one of the
original RF concentric knobs on my K3, # 758, May of 2008 finally split
open...Received a email Thursday am that Elecraft would send me replacements,
NO CHARGE. They were shipped USPS on Thursday and I checked the tracking #
and they will arrive today, Saturday in Michigan, OUTSTANDING Service.
Thanks to Lisa and the gang @ Elecraft. Show me any manufacturer that could
duplicate that kind of service..
NF8J
Paul
Same here. I had an FT847 which developed a fault in the RIT encoder and I asked
the dealer for help. He refered me to the manufacturer who said they don't stock
spares any more and that I should try Radiospares (!?). I tried to dismantle
the front
panel to remove the encoder, but I then broke a switch because I only found very
limited instructions on how to do it, from a private website. In the end I gave
up the
FT847 to an old friend who deals in VHF mobile wireless, for him to repair and
use.
Its still broken.
I then ordered the K3 with almost all extras and begun to assemble. I then
realized
the the K3EXREF board was missing and notified parts. It was sent to me very
quickly
by first class airmail, free. And I live almost half way around the
globe!Eventually
after completing the rig I found out that I had distorted audio mainly in CW
mode.
It turned out that there was something wrong with the speaker and again
Elecraft
sent me a new one free. Now I have a fully functional K3, awaiting my building
of
antennas to go on the air (I have moved to a new place)...
I chose the K3 because as a kit I would learn all the details of construction
and I would
also have detailed assembly manuals so I could carry out repair and maintenance
myself - it turned out I was quite right. Nice to feel vindicated.
Thanks Elecraft!
___
Regards Neoklis - Ham Radio Call 5B4AZ
QTH Locator KM64KR
Website: http://www.qsl.net/5b4az/
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