Re: [Elementary-dev-community] We are drowning in bugs. Web Team, halp!!1

2012-11-17 Thread gnomeu...@gmail.com 
Den 17/11/2012 16.54 skrev "Cody Garver" :
>
> @gnomeuser: You are right, the bugs are slowing down and we have found
most of the dupes after a lot of time spent. If you are up to it, just
browse through the default bug tracker they land at intervals and see
what's in the wrong place and move it or comment that it should be moved or
find its duplicate. The rest of the projects with bug trackers are listed
here.

No worries I will be on it first thing Monday morning when I get back from
my in-law's house since I only have edge connection via my phone here.

> The Testing page could be dynamic and only show up immediately post
releases since it could be seen as not always necessary.
>
> Copy pasted from IRC:
>
> I would say 60%+ of the bugs that were reported since the beta started
are duplicates, it takes valuable developer time to sort them
>
> We need a mockup for a section of the website called "Testers" or
"Testing" and it needs links to each project's bug tracker. And probably a
nice note about "Before you report a bug, be sure to check its respective
bug tracker to reduce the amount of duplicate bugs reported."
>
> I don't know how it could be pretty though
>
> then on social media and blog we could say "be sure to visit the
Testers/Testing section before reporting a bug"
>
> I think that's the most we can do
>
> I would like for the page to have a big searchbox to search bugs cross
projects before reporting but I don't think that's possible
>
> Top Bugs would be cool too for each project but again, probably not
possible
>
>
> On Sat, Nov 17, 2012 at 10:56 AM, gnomeu...@gmail.com 
wrote:
>>
>>
>> Den 17/11/2012 00.53 skrev "Cody Garver" :
>>
>>
>> >
>> > One of the new issues we have experienced since the start of the beta
is, in addition to a large number of legitimate bug reports, we are getting
a large number of duplicate bug reports.
>> >
>> > A possible solution to alleviate the flood is to slap up a Testers
section on the website. I think it makes sense since we already target a
specific audience, Developers, so why not target the larger mass as well?
>> >
>> > We need to make it easy and obvious for users to search for their
issues before they report them, and then direct users to start in the
Testers/Testing section before filing bugs.
>>
>> I have close to a decades worth of bug triaging experience having done
such work for Fedora, GNOME and most recently Banshee. I'd be happy to
dedicate some time to getting the duplicates under control.
>>
>> In my experience this kind of bug count bump is typical post release and
will settle down rather quickly. It should be manageable with just a
temporarily increased number of hands on deck.
>>
>> > --
>> > Cody Garver
>> >
>> >
>> > --
>> > Mailing list: https://launchpad.net/~elementary-dev-community
>> > Post to : elementary-dev-community@lists.launchpad.net
>> > Unsubscribe : https://launchpad.net/~elementary-dev-community
>> > More help   : https://help.launchpad.net/ListHelp
>> >
>>
>>
>> --
>> Mailing list: https://launchpad.net/~elementary-dev-community
>> Post to : elementary-dev-community@lists.launchpad.net
>> Unsubscribe : https://launchpad.net/~elementary-dev-community
>> More help   : https://help.launchpad.net/ListHelp
>>
>
>
>
> --
> Cody Garver
>
-- 
Mailing list: https://launchpad.net/~elementary-dev-community
Post to : elementary-dev-community@lists.launchpad.net
Unsubscribe : https://launchpad.net/~elementary-dev-community
More help   : https://help.launchpad.net/ListHelp

Re: [Elementary-dev-community] We are drowning in bugs. Web Team, halp!!1

2012-11-17 Thread Sergey "Shnatsel" Davidoff 
> I would like for the page to have a big searchbox to search bugs cross
> projects before reporting but I don't think that's possible

Right now bugs are reported via the "report problem" dockitem and are
assigned to elementaryos project.
We should probably teach people to use "AppMenu > About > Report a
problem" instead, that will report the bug to the relevant project
automatically. This will make LP's built-in duplicate check work
(right now a bug about Noise is reported to OS and is no longer
searchable if it gets moved to Noise project).

Apport also has a point-and-click mode in which you click the window
of the app you don't like to report a bug about it; might be useful
for shell components and the like. Perhaps the dock item should
default to it and the window should pop up and say "Click this window
if you're not sure what exactly malfunctioned"

> Top Bugs would be cool too for each project but again, probably not possible

It's possible: http://blog.launchpad.net/bug-tracking/bug-heat

In the long run, however, we should probably deprecate direct bug
reporting. The problem about the current system (questions and bugs
being strictly separate from each other) is that regular users can't
tell if it's a bug or just them if they cannot accomplish something;
all they know is that they're having a problem. So items that are
actually support requests often go to bugs section and items which are
bugs go to questions; after that users are requested to re-report the
item in the other tracker, often not very politely because developers
get tired of support requests in bug reports over time. What we need
is a combined support tracker with bug-o-question tickets that can be
*easily* elevated to bug reports or feature requests by supervisors.

-- 
Sergey "Shnatsel" Davidoff
OS architect @ elementary

-- 
Mailing list: https://launchpad.net/~elementary-dev-community
Post to : elementary-dev-community@lists.launchpad.net
Unsubscribe : https://launchpad.net/~elementary-dev-community
More help   : https://help.launchpad.net/ListHelp

Re: [Elementary-dev-community] We are drowning in bugs. Web Team, halp!!1

2012-11-17 Thread Cody Garver 
@gnomeuser: You are right, the bugs are slowing down and we have found most
of the dupes after a lot of time spent. If you are up to it, just browse
through the default bug
trackerthey
land at intervals and see what's in the wrong place and move it or
comment that it should be moved or find its duplicate. The rest of the
projects with bug trackers are listed here
.

The Testing page could be dynamic and only show up immediately post
releases since it could be seen as not always necessary.

Copy pasted from IRC:

I would say 60%+ of the bugs that were reported since the beta started are
duplicates, it takes valuable developer time to sort them

We need a mockup for a section of the website called "Testers" or "Testing"
and it needs links to each project's bug tracker. And probably a nice note
about "Before you report a bug, be sure to check its respective bug tracker
to reduce the amount of duplicate bugs reported."

I don't know how it could be pretty though

then on social media and blog we could say "be sure to visit the
Testers/Testing section before reporting a bug"

I think that's the most we can do

I would like for the page to have a big searchbox to search bugs cross
projects before reporting but I don't think that's possible

Top Bugs would be cool too for each project but again, probably not possible


On Sat, Nov 17, 2012 at 10:56 AM, gnomeu...@gmail.com
wrote:

>
> Den 17/11/2012 00.53 skrev "Cody Garver" :
>
> >
> > One of the new issues we have experienced since the start of the beta
> is, in addition to a large number of legitimate bug reports, we are getting
> a large number of duplicate bug reports.
> >
> > A possible solution to alleviate the flood is to slap up a Testers
> section on the website. I think it makes sense since we already target a
> specific audience, Developers, so why not target the larger mass as well?
> >
> > We need to make it easy and obvious for users to search for their issues
> before they report them, and then direct users to start in the
> Testers/Testing section before filing bugs.
>
> I have close to a decades worth of bug triaging experience having done
> such work for Fedora, GNOME and most recently Banshee. I'd be happy to
> dedicate some time to getting the duplicates under control.
>
> In my experience this kind of bug count bump is typical post release and
> will settle down rather quickly. It should be manageable with just a
> temporarily increased number of hands on deck.
>
> > --
> > Cody Garver
> >
> >
> > --
> > Mailing list: https://launchpad.net/~elementary-dev-community
> > Post to : elementary-dev-community@lists.launchpad.net
> > Unsubscribe : https://launchpad.net/~elementary-dev-community
> > More help   : https://help.launchpad.net/ListHelp
> >
>
> --
> Mailing list: https://launchpad.net/~elementary-dev-community
> Post to : elementary-dev-community@lists.launchpad.net
> Unsubscribe : https://launchpad.net/~elementary-dev-community
> More help   : https://help.launchpad.net/ListHelp
>
>


-- 
Cody Garver
-- 
Mailing list: https://launchpad.net/~elementary-dev-community
Post to : elementary-dev-community@lists.launchpad.net
Unsubscribe : https://launchpad.net/~elementary-dev-community
More help   : https://help.launchpad.net/ListHelp

Re: [Elementary-dev-community] We are drowning in bugs. Web Team, halp!!1

2012-11-17 Thread gnomeu...@gmail.com 
Den 17/11/2012 00.53 skrev "Cody Garver" :
>
> One of the new issues we have experienced since the start of the beta is,
in addition to a large number of legitimate bug reports, we are getting a
large number of duplicate bug reports.
>
> A possible solution to alleviate the flood is to slap up a Testers
section on the website. I think it makes sense since we already target a
specific audience, Developers, so why not target the larger mass as well?
>
> We need to make it easy and obvious for users to search for their issues
before they report them, and then direct users to start in the
Testers/Testing section before filing bugs.

I have close to a decades worth of bug triaging experience having done such
work for Fedora, GNOME and most recently Banshee. I'd be happy to dedicate
some time to getting the duplicates under control.

In my experience this kind of bug count bump is typical post release and
will settle down rather quickly. It should be manageable with just a
temporarily increased number of hands on deck.

> --
> Cody Garver
>
>
> --
> Mailing list: https://launchpad.net/~elementary-dev-community
> Post to : elementary-dev-community@lists.launchpad.net
> Unsubscribe : https://launchpad.net/~elementary-dev-community
> More help   : https://help.launchpad.net/ListHelp
>
-- 
Mailing list: https://launchpad.net/~elementary-dev-community
Post to : elementary-dev-community@lists.launchpad.net
Unsubscribe : https://launchpad.net/~elementary-dev-community
More help   : https://help.launchpad.net/ListHelp

Re: [Elementary-dev-community] We are drowning in bugs. Web Team, halp!!1

2012-11-17 Thread Felix Akkermans 

I agree on this point.

We need a tool to provide insight and structure, but instead of 
reinventing the wheel; perhaps a solution (this is aimed more towards 
the layman/non-developer to air their complaints in a for the developers 
well structured manner): 
https://getsatisfaction.com/corp/whygetsatisfactionforum/index


A free version is available, and has a lot of really valuable and clever 
features for bringing insight and structure (have a look around on their 
website, or check out one of the deployments; some big projects like 
Firefox use it). I think it could fit elementary's nature of listing to 
the user quite well, and would provide a solution on a short term, bring 
the heat of Launchpad. Developers could then take important complaints 
and ideas that are on satisfaction and place them in a more structured 
way on Launchpad with technical details. This would also create a 
separation of technical discussion and user complaints.


Also, Launchpad does search through existing bugs, but I got the idea 
that the matching is really lousy. When I search for a bug that exists 
using the bug submit process it rarely finds it.


On 11/17/2012 03:03 PM, Fabian Thoma wrote:

Hey Cody,

I'm not really sure what you want to see on such a page, but I don't 
think searching for bugs will be easy to do quickly, however we can 
create a page linking to the different Launchpad pages and do a little 
guide on how to properly bug report maybe? This would certainly take 
some of the problems. Also doesn't Launchpad itself search for similar 
bug reports anymore?


On Sat, Nov 17, 2012 at 3:52 AM, Cody Garver > wrote:


One of the new issues we have experienced since the start of the
beta is, in addition to a large number of legitimate bug reports,
we are getting a large number of duplicate bug reports.

A possible solution to alleviate the flood is to slap up a Testers
section on the website. I think it makes sense since we already
target a specific audience, Developers, so why not target the
larger mass as well?

We need to make it easy and obvious for users to search for their
issues before they report them, and then direct users to start in
the Testers/Testing section before filing bugs.

-- 
Cody Garver



--
Mailing list: https://launchpad.net/~elementary-dev-community

Post to : elementary-dev-community@lists.launchpad.net

Unsubscribe : https://launchpad.net/~elementary-dev-community

More help   : https://help.launchpad.net/ListHelp




--
*Fabian Thoma* | *Council Member*
elementary OS
fab...@elementaryos.org  / 
elementaryos.org 







-- 
Mailing list: https://launchpad.net/~elementary-dev-community
Post to : elementary-dev-community@lists.launchpad.net
Unsubscribe : https://launchpad.net/~elementary-dev-community
More help   : https://help.launchpad.net/ListHelp

Re: [Elementary-dev-community] We are drowning in bugs. Web Team, halp!!1

2012-11-17 Thread Fabian Thoma 
Hey Cody,

I'm not really sure what you want to see on such a page, but I don't think
searching for bugs will be easy to do quickly, however we can create a page
linking to the different Launchpad pages and do a little guide on how to
properly bug report maybe? This would certainly take some of the problems.
Also doesn't Launchpad itself search for similar bug reports anymore?

On Sat, Nov 17, 2012 at 3:52 AM, Cody Garver  wrote:

> One of the new issues we have experienced since the start of the beta is,
> in addition to a large number of legitimate bug reports, we are getting a
> large number of duplicate bug reports.
>
> A possible solution to alleviate the flood is to slap up a Testers section
> on the website. I think it makes sense since we already target a specific
> audience, Developers, so why not target the larger mass as well?
>
> We need to make it easy and obvious for users to search for their issues
> before they report them, and then direct users to start in the
> Testers/Testing section before filing bugs.
>
> --
> Cody Garver
>
>
> --
> Mailing list: https://launchpad.net/~elementary-dev-community
> Post to : elementary-dev-community@lists.launchpad.net
> Unsubscribe : https://launchpad.net/~elementary-dev-community
> More help   : https://help.launchpad.net/ListHelp
>
>


-- 
*Fabian Thoma* | *Council Member*
elementary OS
fab...@elementaryos.org / elementaryos.org
-- 
Mailing list: https://launchpad.net/~elementary-dev-community
Post to : elementary-dev-community@lists.launchpad.net
Unsubscribe : https://launchpad.net/~elementary-dev-community
More help   : https://help.launchpad.net/ListHelp