RE: Schaffner ESD gun Calibration
To everyone out there in EMC land, We at Schaffner EMC acknowledge that several mistakes were made in handling the calibration inquiry from Mr. Flinders and we find it quite regrettable since we are all working hard to provide the best customer service possible. We value every customer's business and want to be sure that every customer get's the service they need in a timely way. We perform hundreds of calibrations each year and understand that it is an important service to our customers. Additionally, it is an important part of our own business. Steps are being taken to streamline phone inquiries and improve our responsiveness. We sincerely hope that the steps we are taking will prevent this type of problem happening again. Please direct all calibration inquiries for North America to our Springfield, NJ office: (800) 367-5566, they'll be happy to help you. If you have any questions or concerns, please feel free to contact me directly. I apologize in advance if any of you think that this message is too commerical for the discussion group, that's not my intention. I thought it valuable for you all to know that we are listening and take these issues seriously. Greg Senko Sales Manager - Pulsed EMI Schaffner EMC (800) 367-5566 (978) 764-7358 mobile (603) 642 7975 fax gse...@schaffner.com -Original Message- From: owner-emc-p...@majordomo.ieee.org [mailto:randall.flind...@emulex.com] On Behalf Of Flinders, Randall Sent: Tuesday, October 05, 1999 5:36 PM To: 'emc-pstc' Subject: Schaffner ESD gun Calibration Greetings EMC Professionals - I was wondering if anyone out there in complianceland has info on any calibration vendors who provide calibration services for a Schaffner NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner have been unsuccessful and I really need to get this thing calibrated before my next QA audit. Any leads or information would be appreciated! Thanks! Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax randall.flind...@ieee.org __ __ __\ /__ __/ \__ E M U L E X aka.. Chairman Orange County Chapter IEEE EMC Society r.flind...@ieee.org - This message is coming from the emc-pstc discussion list. To cancel your subscription, send mail to majord...@ieee.org with the single line: "unsubscribe emc-pstc" (without the quotes). For help, send mail to ed.pr...@cubic.com, jim_bac...@monarch.com, ri...@sdd.hp.com, or roger.volgst...@compaq.com (the list administrators).
RE: Schaffner ESD gun Calibration
In my previous e-mail I had indicated that I had trouble getting a quote from Schaffner for calibrating my ESD gun. Well, Schaffner has contacted me, and was very responsive in taking care of my needs. They are expediting the calibration of my equipment at no extra charge, and they appear to be taking specific steps to ensure that customer inquiries will not fall through the cracks again. I was very satisfied with their staff's professionalism and courtesy. Kudos to the folks at Schaffner for their efforts to maintain customer satisfaction. We all know that things can't go perfectly all the time, but it was the willingness to respond to issues when they arise and make sure that the customer's needs get met that impressed me. So, it ended up that I did not need to find another vendor. But, I would like to thank everyone who posted information on alternate vendors and I will be keeping the information on file for future use. Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax randall.flind...@ieee.org __ __ __\ /__ __/ \__ E M U L E X aka.. Chairman Orange County Chapter IEEE EMC Society r.flind...@ieee.org -- From: Flinders, Randall Sent: Tuesday, October 05, 1999 2:36 PM To: 'emc-pstc' Subject: Schaffner ESD gun Calibration Greetings EMC Professionals - I was wondering if anyone out there in complianceland has info on any calibration vendors who provide calibration services for a Schaffner NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner have been unsuccessful and I really need to get this thing calibrated before my next QA audit. Any leads or information would be appreciated! Thanks! Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax randall.flind...@ieee.org __ __ __\ /__ __/ \__ E M U L E X aka.. Chairman Orange County Chapter IEEE EMC Society r.flind...@ieee.org <>
Re: Schaffner ESD gun Calibration
There is a new company in Rockford, IL. that is setting up to calibrate EMC test equipment. They are called Forrest City Instrument Calibration. If you would like info e-mail me, I'll try to get a hold of an electronic version of their brochure... Best regards, Derek Walton. OwnerL. F. Research EMC Design and Test Facility "UMBDENSTOCK, DON" wrote: > Hello Randall, > > We have the same model. We have ours calibrated at Liberty Labs > (www.liberty-labs.com). They are responsive and price competitive. Hope > this helps. > > Don Umbdenstock > Sensormatic > > > -- > > From: > > randall.flind...@emulex.com[SMTP:randall.flind...@emulex.com] on behalf of > > Flinders, Randall[SMTP:randall.flind...@emulex.com] > > Reply To: Flinders, Randall > > Sent: Tuesday, October 05, 1999 5:36 PM > > To: 'emc-pstc' > > Subject: Schaffner ESD gun Calibration > > > > Greetings EMC Professionals - > > > > I was wondering if anyone out there in complianceland has info on any > > calibration vendors who provide calibration services for a Schaffner > > NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner > > have been unsuccessful and I really need to get this thing calibrated > > before my next QA audit. > > > > Any leads or information would be appreciated! > > > > Thanks! > > > > > > Sincerely, > > > > Randall T. Flinders > > EMC Engineer > > Emulex Corporation > > (714) 513-8012 voice > > (714) 513-8265 fax > > randall.flind...@ieee.org > > __ __ > > __\ /__ > > __/ \__ > > E M U L E X > > > > aka.. > > > > Chairman > > Orange County Chapter > > IEEE EMC Society > > r.flind...@ieee.org > > > > - > This message is coming from the emc-pstc discussion list. > To cancel your subscription, send mail to majord...@ieee.org > with the single line: "unsubscribe emc-pstc" (without the > quotes). For help, send mail to ed.pr...@cubic.com, > jim_bac...@monarch.com, ri...@sdd.hp.com, or > roger.volgst...@compaq.com (the list administrators). - This message is coming from the emc-pstc discussion list. To cancel your subscription, send mail to majord...@ieee.org with the single line: "unsubscribe emc-pstc" (without the quotes). For help, send mail to ed.pr...@cubic.com, jim_bac...@monarch.com, ri...@sdd.hp.com, or roger.volgst...@compaq.com (the list administrators).
RE: Schaffner ESD gun Calibration
Here are the vendors that you can try out. Simco 10200 Pioneer Blvd. Santa Fe Spring, CA 90670 800-235-6990 Contact: Jim Merriam or Schaffner 12 Hughes Suite D-106 Irvine, CA 91718 714 (or 949) - 457-9400 Ngoc Le Sr Quality Engineer Newport Corp. > -Original Message- > From: randall.flind...@emulex.com [mailto:randall.flind...@emulex.com] > Sent: Tuesday, October 05, 1999 2:36 PM > To: 'emc-pstc' > Subject: Schaffner ESD gun Calibration > > Greetings EMC Professionals - > > I was wondering if anyone out there in complianceland has info on any > calibration vendors who provide calibration services for a Schaffner > NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner > have been unsuccessful and I really need to get this thing calibrated > before my next QA audit. > > Any leads or information would be appreciated! > > Thanks! > > > Sincerely, > > Randall T. Flinders > EMC Engineer > Emulex Corporation > (714) 513-8012 voice > (714) 513-8265 fax > randall.flind...@ieee.org > __ __ > __\ /__ > __/ \__ > E M U L E X > > aka.. > > Chairman > Orange County Chapter > IEEE EMC Society > r.flind...@ieee.org - This message is coming from the emc-pstc discussion list. To cancel your subscription, send mail to majord...@ieee.org with the single line: "unsubscribe emc-pstc" (without the quotes). For help, send mail to ed.pr...@cubic.com, jim_bac...@monarch.com, ri...@sdd.hp.com, or roger.volgst...@compaq.com (the list administrators).
RE: Schaffner ESD gun Calibration
Hello Randall, We have the same model. We have ours calibrated at Liberty Labs (www.liberty-labs.com). They are responsive and price competitive. Hope this helps. Don Umbdenstock Sensormatic > -- > From: > randall.flind...@emulex.com[SMTP:randall.flind...@emulex.com] on behalf of > Flinders, Randall[SMTP:randall.flind...@emulex.com] > Reply To: Flinders, Randall > Sent: Tuesday, October 05, 1999 5:36 PM > To: 'emc-pstc' > Subject: Schaffner ESD gun Calibration > > Greetings EMC Professionals - > > I was wondering if anyone out there in complianceland has info on any > calibration vendors who provide calibration services for a Schaffner > NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner > have been unsuccessful and I really need to get this thing calibrated > before my next QA audit. > > Any leads or information would be appreciated! > > Thanks! > > > Sincerely, > > Randall T. Flinders > EMC Engineer > Emulex Corporation > (714) 513-8012 voice > (714) 513-8265 fax > randall.flind...@ieee.org > __ __ > __\ /__ > __/ \__ > E M U L E X > > aka.. > > Chairman > Orange County Chapter > IEEE EMC Society > r.flind...@ieee.org > - This message is coming from the emc-pstc discussion list. To cancel your subscription, send mail to majord...@ieee.org with the single line: "unsubscribe emc-pstc" (without the quotes). For help, send mail to ed.pr...@cubic.com, jim_bac...@monarch.com, ri...@sdd.hp.com, or roger.volgst...@compaq.com (the list administrators).
Schaffner ESD gun Calibration
Greetings EMC Professionals - I was wondering if anyone out there in complianceland has info on any calibration vendors who provide calibration services for a Schaffner NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner have been unsuccessful and I really need to get this thing calibrated before my next QA audit. Any leads or information would be appreciated! Thanks! Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax randall.flind...@ieee.org __ __ __\ /__ __/ \__ E M U L E X aka.. Chairman Orange County Chapter IEEE EMC Society r.flind...@ieee.org<>
ESD Gun Calibration
I have an Andy Hish Model 255 ESD Generator that needs calibration. Does anyone have the name & number of a commercial cal lab that does this type of calibration? Thanks Bob Blank
