Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Tue, 13 Nov 2018 10:16:08 -0800 "Travis Whitehead via RT" said: > On Tue Nov 13 03:24:47 2018, ras...@rasterman.com wrote: > > > > did you get the key from beber? if not - attached gpg encrypted (with > > key you > > gave for travis). did you try re-seat the sata cables? any luck? > > Thank you for sending me the credentials, but they don't seem to be working > for me. Could you try logging in with them and let me know if it works at: > http://enlightenment5.osuosl.oob they are the only ones i have... unfortunately for me getting vpn to work means losing the rest of my internet so if those don't work for you, they won't work for me. > Yes, I reseated the SATA cables in October. I mentioned that over in > the disk-related ticket (#30287 e5 disk failure). I will quote my message > below: > > On Thu Oct 18 16:19:52 2018, whitehet wrote: > > Alrighty, I opened up the box and reseated both ends of the SATA > > cables. > > The machine is back in the rack (but powered down). Hopefully that > > helped. > > > > If it did not, I suggest maybe we try: > > * Trying bay 0:7 (we tried 0:6 earlier, it would be surprising if both > > 0:2 and > > 0:6 were bunk, but still) > > * Replacing bay 0:2's SATA cable? > > > > If you'd like I can also add the first new disk to 0:6 or 0:7 (so both > > of the > > new disks will be in the machine). > > > > I was waiting to hear back if reseating the SATA cables changed anything, > so please let me know when you get the chance to look into it. aaah ok. i can't check. if the ipmi stuff doesn't work for you - it won't for me.it never has worked for me. i've never managed to get an ipmi console working. :( > (Ideally please respond in the thread for #30287 so the discussion > isn't split between two threads. I can bump it again if it got lost in the > inbox.) > > > -- > Travis Whitehead > Student Systems Engineer > Open Source Lab > -- - Codito, ergo sum - "I code, therefore I am" -- Carsten Haitzler - ras...@rasterman.com ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Fri, 19 Oct 2018 10:55:53 -0700 "Travis Whitehead via RT" said: did you get the key from beber? if not - attached gpg encrypted (with key you gave for travis). did you try re-seat the sata cables? any luck? > On Fri Oct 19 10:55:16 2018, whitehet wrote: > > On a different note, it seems like we can't access OOB/IPMI for > > enlightenment5 > > because the credentials we have saved don't work anymore. Would you be > > willing to reset the password to something that we both know? It would > > be > > helpful to have access to info from IPMI when troubleshooting issues > > like > > these. > > > > If you're comfortable with PGP, would you mind updating the password > > for IPMI > > and sending it to me encrypted with my GPG key? I've attached my > > public key > > to this email. (We try to avoid sending passwords over email > > unprotected.) > > Sorry, forgot to attach it. Now it is attached. :) > > -- > Travis Whitehead > Student Systems Engineer > Open Source Lab > -- - Codito, ergo sum - "I code, therefore I am" -- Carsten Haitzler - ras...@rasterman.com ipmi-creds.txt.gpg Description: Binary data ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Thu, 18 Oct 2018 16:38:00 -0700 "Travis Whitehead via RT" said: > Sorry for the delay in getting back to you on this. > > On Wed Sep 26 10:03:30 2018, ras...@rasterman.com wrote: > > i already checked on the parts. i can buy a fan, but we had a spare > > parts box > > bought and shipped WITH the server and it has a spare fan in it. that > > fan > > should be the correct one according to my checks. if that box of > > spares can be > > found then there is a spare fan sitting on site already. i want to > > know if that > > spare parts box and fan can be/have been found? if not then i can > > order a fan. > > I looked around the NOC today and located the spare fan. > However, I'm a bit confused about the situation. > > I opened up enlightenment5, and there are currently 5 fans present. > All five fans were spinning as expected. I've attached a photo of them > spinning [1]. There is also a slot for a 6th fan which is unoccupied. > > Looking through the ticket history, it appears at one point there was an > indication that FAN4 had failed? > > JJ, did you ever open the box and witness a fan not spinning? > Did you already replace a fan? yes. fan 4 was it... and you reported beeping noises/complaints. i was hunting down the right fan when i noticed we had a spares box with it and it should be there at OSUOSL. > I tested the spare fan and it also works. I wanted to insert this into the > 6th slot in hopes that it would help with the temperature issues, but the > problem is that the sixth connector on the motherboard requires a long > extension cable to reach it. I didn't find one in the spare parts box. > I've attached a second photo [2] of this cable and the connector > (see where my finger is pointing). It's possible we have one of those > cables around somewhere, but I'm not sure yet. I don't think there should be a need. I was under the impression a fan was still broken and beeping and that this needed a fix to ensure cooling and less annoyance for you guys... :) > [1] > https://drive.google.com/file/d/1gjT7Fjc9mBbsF7gwOANQWMVaf6h9EDYB/view?usp=sharing > [2] > https://drive.google.com/file/d/1waDXm4RdpHtHIsXrtPQmVp04ggTtfYEA/view?usp=sharing > > -- > Travis Whitehead > Student Systems Engineer > Open Source Lab > -- - Codito, ergo sum - "I code, therefore I am" -- Carsten Haitzler - ras...@rasterman.com ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
Re: [E-devel] Fwd: [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Tue, 25 Sep 2018 14:05:25 -0700 "Bertrand Jacquin via RT" said: i already checked on the parts. i can buy a fan, but we had a spare parts box bought and shipped WITH the server and it has a spare fan in it. that fan should be the correct one according to my checks. if that box of spares can be found then there is a spare fan sitting on site already. i want to know if that spare parts box and fan can be/have been found? if not then i can order a fan. > Hi, > > Here are the last info I received from SuperMicro, more people were Cced > on that thread. > > Hi Bertrand, > > Your question: > could you tell me how we can purchase such parts ? > If you don't have a specific reseller/distributor please check on our website > "where to buy" ,see below link: > https://www.supermicro.com/wheretobuy/europe.cfm > > > Nota: Supermicro doesn't sell directly no end user . > > Met vriendelijke groet / Best Regards / Cordialement > > Alexandre Tavares > Application Engineer > > P: +31-736400390 > E: support_eur...@supermicro.com > A: Het Sterrenbeeld 12-16 > 5215 ML 'S-Hertogenbosch > Netherlands > W: www.Supermicro.com > > Cheers, > Bertrand > > On Fri, Aug 31, 2018 at 08:11:05AM -0700, Jonathan Frederick via RT wrote: > > -- Forwarded message - > > From: Stephen Houston > > Date: Fri, Aug 31, 2018 at 6:45 AM > > Subject: Re: [E-devel] [support.osuosl.org #29680] > > enlightenment5.osuosl.oob fan failure > > To: Enlightenment developer list > > Cc: , , > > , , > > > > > > This still hasn't been resolved? Nearly a year later? Can you tell us > > what fan it is so we can order one and have it shipped to you if need be? > > > > On Fri, Aug 31, 2018 at 6:24 AM Jonathan Frederick via RT < > > supp...@osuosl.org> wrote: > > > > > On Mon Apr 02 12:08:51 2018, doublej472 wrote: > > > > On Tue Feb 27 17:20:57 2018, bertr...@jacquin.bzh wrote: > > > > > Hi Jonathan, > > > > > > > > > > We had a response from supermicro which got trapped in my spam box, > > > > I > > > > > am now waiting for info about the > > > > > purchase. > > > > > > > > > > Cheers > > > > > > > > > > > > > Hello Bertrand! > > > > > > > > I can still hear the server beeping and the LED going off whenever I'm > > > > in the > > > > datacenter, so what's the status on this? > > > > > > > > -- > > > > Jonathan Frederick > > > > Student Systems Engineer > > > > Oregon State University | Open Source Lab > > > > > > Ping! > > > > > > -- > > > Jonathan Frederick > > > Student Systems Engineer > > > Oregon State University | Open Source Lab > > > > > > > > > > > > -- > > > Check out the vibrant tech community on one of the world's most > > > engaging tech sites, Slashdot.org! http://sdm.link/slashdot > > > ___ > > > enlightenment-devel mailing list > > > enlightenment-devel@lists.sourceforge.net > > > https://lists.sourceforge.net/lists/listinfo/enlightenment-devel > > > > > > > -- > Bertrand > -- - Codito, ergo sum - "I code, therefore I am" -- Carsten Haitzler - ras...@rasterman.com ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Fri, 31 Aug 2018 08:29:13 -0700 "Jonathan Frederick via RT" said: > > This still hasn't been resolved? Nearly a year later? Can you tell > > us > > what fan it is so we can order one and have it shipped to you if need > > be? > > > > Hello Stephen! > > The OOB credentials I have for the machine don't work, so I can't tell you > what the firmware is saying. I don't believe we have access to the OS running > on the machine. > > In an earlier email Bertrand said he was getting a new fan from SuperMicro, > but there has been no update since. > > Sorry for the email spam, if you CC supp...@osuosl.org we can track these > emails in our ticketing system. Which fan exactly is not spinning. We bought a spares kit. I just dug up the old invoce. You should have gotten a box/back of spares with the following in it when the sever shipped to OSUOSL: 2. 1 iServ R309.v3 Spares Kit $435.00 $435.00 Details: Mainboard: No Item Selected RAM: 1 x 8GB DDR3-1600 Registered ECC Memory 2-Rank 1.5V Hard Drive: No Item Selected Server Fan: 1 x 40x28mm 13K RPM 4-pin PWM Server Fan Power Supply: 600W Power Supply with PMBus 80 PLUS Platinum So there is 1 spare fan in that lot. Is that the right fan replacement? Or is it a different fan? -- - Codito, ergo sum - "I code, therefore I am" -- Carsten Haitzler - ras...@rasterman.com ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
Re: [E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Tue, 20 Feb 2018 16:19:17 -0800 "Jonathan Frederick via RT" said: replying to cedric's alternate maill as his efl.so one was running off e5 which just pooped its raid10 array yesterday. cedric's in CA so he's closest to arrange this. > On Mon Feb 12 16:11:28 2018, doublej472 wrote: > > On Sun Jan 14 16:08:42 2018, bertr...@jacquin.bzh wrote: > > > Hi, > > > > > > > >> Cedric, can we order a set of new fan to replace the existing ? > > I won't > > > > >> be surprised they have been damaged with time. > > > > > > > > Sure. Do you have a reference or better a link to buy it of Amazon > > ? > > > > > > It's kind of hard to get the exact model from SuperMicro specs > > > > > > https://www.supermicro.com/products/motherboard/Xeon/C600/X9DBL- > > 3F.cfm > > > > > > I've contacted the sales from supermicro in a separate thread in > > order > > > to progress in this. > > > > > > Cheers > > > > > > > Ping! Any update? I haven't checked on the server recently > > > > -- > > Jonathan Frederick > > Student Systems Engineer > > Oregon State University | Open Source Lab > > Ping! > > -- > Jonathan Frederick > Student Systems Engineer > Oregon State University | Open Source Lab > -- - Codito, ergo sum - "I code, therefore I am" -- Carsten Haitzler - ras...@rasterman.com -- Check out the vibrant tech community on one of the world's most engaging tech sites, Slashdot.org! http://sdm.link/slashdot ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29684] Re: enlightenment5.osuosl.oob fan failure
A new ticket has been created and assigned an ID of [support.osuosl.org/29684]. --- From: Carsten Haitzler On Sun, 27 Aug 2017 13:39:16 +0200 Jonathan Aquilina said: > Hi Cody I'm one of the sys admins. I don't have a final say, but I'm > directing this at the list. > > Guys do you think that this fan could have been the root cause to the server > outages we had previously encountered due to log rotate no. > Sent from my iPhone > > > On 25 Aug 2017, at 21:49, Cody Holliday wrote: > > > > Hello enlightenment developers! > > > > I work for the Open Source Lab and I noticed your machine > > enlightenment5.osuosl.oob was unresponsive on port 80 (aka, no > > supermicro login page). Upon review it seems there is a loud beeping > > noise accompanied by a flashing red light from the Overheat LED > > indicator. According to Supermicro documentation this means a fan has > > failed. How would you like us to move forward? > > > > --Cody Holliday > > > > -- > > Check out the vibrant tech community on one of the world's most > > engaging tech sites, Slashdot.org! http://sdm.link/slashdot > > ___ > > enlightenment-devel mailing list > > enlightenment-devel@lists.sourceforge.net > > https://lists.sourceforge.net/lists/listinfo/enlightenment-devel > > > -- > Check out the vibrant tech community on one of the world's most > engaging tech sites, Slashdot.org! http://sdm.link/slashdot > ___ > enlightenment-devel mailing list > enlightenment-devel@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/enlightenment-devel > -- - Codito, ergo sum - "I code, therefore I am" -- The Rasterman (Carsten Haitzler)ras...@rasterman.com -- Check out the vibrant tech community on one of the world's most engaging tech sites, Slashdot.org! http://sdm.link/slashdot ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
