RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-10 Thread Simon Butler
I didn't call Technical, I called sales to query my license, then they
put me through to Customer Services. They read my license information
from their computer and I was away. 
The reason they told me was that it was for a different version and I
only could have it because I was under maintenance. I too thought it was
odd that I required a different key,  but that was what I was told. 

Simon.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of ml.exchange
Sent: 10 December 2003 14:55
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?


I have not tried that yet as I dread waiting on hold for an hour for a
tech (if you are forced to pay for support in the first place should you
get to speak with a tech without being on hold that long?). I guess that
may be my next step but I have no idea why I would need a new key for it
other than a weird bung on their end.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Simon Butler
Sent: Wednesday, December 10, 2003 9:17 AM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Have you got an upgraded key from Veritas?
I had this same problem with a new Exchange installation a couple of
weeks ago. Putting the existing key for Exchange gave me the mailboxes
but didn't give me the Information stores option. 
A quick call to Veritas customer support got me a new key and the
options were available. 
Simon.

--
Simon Butler, MCP, MCSA
Amset IT Solutions Ltd.

e: [EMAIL PROTECTED]
w: www.amset-it.com
w: www.amset.info

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of ml.exchange
Sent: 09 December 2003 23:33
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?


Yes, Exchange Admin and System Manager from Exchange 2003 are on both of
my production backup servers AND on the Exchange 2003 server I installed
BE 9.1 on. The exchange agent is also installed. 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Akerlund,
Scott
Sent: Tuesday, December 09, 2003 6:25 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you install the Exchange Admin with the same SP on the backup
systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First
Exchange 2003 server deployed for testing with our IT department. For
the life of me I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or
9.1 to see and backup the private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in
bricks mode (not that I want to). It gives me no errors, but just does
not show the IS as an available item to backup. I have tried this with
two different backup servers, and by installing BE 9.1 on to the new
Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something
stupid if I can before I spend an hour on hold with Veritas.

Thanks

Miles



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RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-10 Thread ml.exchange
I have not tried that yet as I dread waiting on hold for an hour for a tech (if you 
are forced to pay for support in the first place should you get to speak
with a tech without being on hold that long?). I guess that may be my next step but I 
have no idea why I would need a new key for it other than a weird bung
on their end.

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simon Butler
Sent: Wednesday, December 10, 2003 9:17 AM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Have you got an upgraded key from Veritas?
I had this same problem with a new Exchange installation a couple of weeks ago. 
Putting the existing key for Exchange gave me the mailboxes but didn't give
me the Information stores option. 
A quick call to Veritas customer support got me a new key and the options were 
available. 
Simon.

--
Simon Butler, MCP, MCSA
Amset IT Solutions Ltd.

e: [EMAIL PROTECTED]
w: www.amset-it.com
w: www.amset.info

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of ml.exchange
Sent: 09 December 2003 23:33
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?


Yes, Exchange Admin and System Manager from Exchange 2003 are on both of my production 
backup servers AND on the Exchange 2003 server I installed BE 9.1 on.
The exchange agent is also installed. 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Akerlund, Scott
Sent: Tuesday, December 09, 2003 6:25 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you install the Exchange Admin with the same SP on the backup systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First Exchange 2003 
server deployed for testing with our IT department. For the life of me
I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or
9.1 to see and backup the private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in bricks mode (not 
that I want to). It gives me no errors, but just does not show the IS
as an available item to backup. I have tried this with two different backup servers, 
and by installing BE 9.1 on to the new Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something stupid if I can 
before I spend an hour on hold with Veritas.

Thanks

Miles



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RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-10 Thread ml.exchange
 

-Original Message-
From: Holt, Miles 
Sent: Wednesday, December 10, 2003 9:49 AM
To: 'Exchange Discussions'
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Yes. In the case of the 9.1 install (no hot fixes needed), I actually migrated the two 
mailboxes on the server back to the 5.5 server, uninstalled Exchange
2003 and formatted the box before trying again with a new server name. I then 
installed Exchange 2003 on it, created a test mailbox and sent it a few
messages, and then installed BE 9.1 on the new server and rebooted. Even with a clean 
install on the server it cannot see the stores.

The reinstall attempt with BE 9.1 on the exchange server its self was my project 
yesterday trying to debug it. It makes no sense to me. It the exchange
agent can see the mailboxes and public folders for a bricks level backup (which 
appears to function) it should show the stores as well.

Miles

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David, Andy
Sent: Wednesday, December 10, 2003 8:45 AM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you re-install the backup agents after installing the hotfixes to all the servers?

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 6:33 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?


Yes, Exchange Admin and System Manager from Exchange 2003 are on both of my production 
backup servers AND on the Exchange 2003 server I installed BE 9.1 on.
The exchange agent is also installed. 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Akerlund, Scott
Sent: Tuesday, December 09, 2003 6:25 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you install the Exchange Admin with the same SP on the backup systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First Exchange 2003 
server deployed for testing with our IT department. For the life of me
I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or 9.1 to see and backup the 
private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in bricks mode (not 
that I want to). It gives me no errors, but just does not show the IS
as an available item to backup. I have tried this with two different backup servers, 
and by installing BE 9.1 on to the new Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something stupid if I can 
before I spend an hour on hold with Veritas.

Thanks

Miles



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RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-10 Thread Simon Butler
Have you got an upgraded key from Veritas?
I had this same problem with a new Exchange installation a couple of
weeks ago. Putting the existing key for Exchange gave me the mailboxes
but didn't give me the Information stores option. 
A quick call to Veritas customer support got me a new key and the
options were available. 
Simon.

--
Simon Butler, MCP, MCSA
Amset IT Solutions Ltd.

e: [EMAIL PROTECTED]
w: www.amset-it.com
w: www.amset.info

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of ml.exchange
Sent: 09 December 2003 23:33
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?


Yes, Exchange Admin and System Manager from Exchange 2003 are on both of
my production backup servers AND on the Exchange 2003 server I installed
BE 9.1 on. The exchange agent is also installed. 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Akerlund,
Scott
Sent: Tuesday, December 09, 2003 6:25 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you install the Exchange Admin with the same SP on the backup
systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First
Exchange 2003 server deployed for testing with our IT department. For
the life of me I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or
9.1 to see and backup the private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in
bricks mode (not that I want to). It gives me no errors, but just does
not show the IS as an available item to backup. I have tried this with
two different backup servers, and by installing BE 9.1 on to the new
Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something
stupid if I can before I spend an hour on hold with Veritas.

Thanks

Miles



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RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-10 Thread David, Andy
Did you re-install the backup agents after installing the hotfixes to all
the servers?

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, December 09, 2003 6:33 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?


Yes, Exchange Admin and System Manager from Exchange 2003 are on both of my
production backup servers AND on the Exchange 2003 server I installed BE 9.1
on. The exchange agent is also installed. 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Akerlund, Scott
Sent: Tuesday, December 09, 2003 6:25 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you install the Exchange Admin with the same SP on the backup systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First
Exchange 2003 server deployed for testing with our IT department. For the
life of me I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or 9.1 to
see and backup the private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in bricks
mode (not that I want to). It gives me no errors, but just does not show the
IS as an available item to backup. I have tried this with two different
backup servers, and by installing BE 9.1 on to the new Exchange server by
its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something stupid
if I can before I spend an hour on hold with Veritas.

Thanks

Miles



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RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-09 Thread ml.exchange
Yes, Exchange Admin and System Manager from Exchange 2003 are on both of my production 
backup servers AND on the Exchange 2003 server I installed BE 9.1 on.
The exchange agent is also installed. 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Akerlund, Scott
Sent: Tuesday, December 09, 2003 6:25 PM
To: Exchange Discussions
Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

Did you install the Exchange Admin with the same SP on the backup systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First Exchange 2003 
server deployed for testing with our IT department. For the life of me
I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or 9.1 to see and backup the 
private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in bricks mode (not 
that I want to). It gives me no errors, but just does not show the IS
as an available item to backup. I have tried this with two different backup servers, 
and by installing BE 9.1 on to the new Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something stupid if I can 
before I spend an hour on hold with Veritas.

Thanks

Miles



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RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-09 Thread Akerlund, Scott
Did you install the Exchange Admin with the same SP on the backup systems?

Scott

-Original Message-
From: ml.exchange [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, December 09, 2003 3:22 PM
To: Exchange Discussions
Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

We are currently running a Ex 5.5 mixed mode environment with our First
Exchange 2003 server deployed for testing with our IT department. For the life
of me
I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or 9.1 to see and backup
the private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in bricks
mode (not that I want to). It gives me no errors, but just does not show the IS
as an available item to backup. I have tried this with two different backup
servers, and by installing BE 9.1 on to the new Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something stupid if
I can before I spend an hour on hold with Veritas.

Thanks

Miles



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Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores?

2003-12-09 Thread ml.exchange
We are currently running a Ex 5.5 mixed mode environment with our First Exchange 2003 
server deployed for testing with our IT department. For the life of me
I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or 9.1 to see and backup the 
private and public info stores. 

It WILL see and backup the mailboxes and public folders just fine in bricks mode (not 
that I want to). It gives me no errors, but just does not show the IS
as an available item to backup. I have tried this with two different backup servers, 
and by installing BE 9.1 on to the new Exchange server by its self.

I have even created a new account for it to use to login with.

Has anyone seen this behavior before? I'd like to rule out something stupid if I can 
before I spend an hour on hold with Veritas.

Thanks

Miles



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