Blackberry/Cingular down

2003-02-13 Thread Alverson, Tom
We are not getting any Blackberry messages in or out of the network right
now (this afternoon).  I called Aether and they said the problem was not on
our end.  It sounded like the problem was with Cingular, and he had no idea
when it would be fixed.

Tom

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RE: Blackberry/Cingular down

2003-02-13 Thread Bingel, Chris
I'm seeing the same thing, and I'm about to initiate a call with Cingular.
I'll let you know what I find.

-Original Message-
From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 4:37 PM
To: Exchange Discussions
Subject: Blackberry/Cingular down

We are not getting any Blackberry messages in or out of the network right
now (this afternoon).  I called Aether and they said the problem was not on
our end.  It sounded like the problem was with Cingular, and he had no idea
when it would be fixed.

Tom

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RE: Blackberry/Cingular down

2003-02-13 Thread FANTIN JEFF V
I am seeing the same thing.  I just got off the phone with RIM and they
are aware of the problem.

-Original Message-
From: Bingel, Chris [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 2:39 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down

I'm seeing the same thing, and I'm about to initiate a call with
Cingular.
I'll let you know what I find.

-Original Message-
From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 4:37 PM
To: Exchange Discussions
Subject: Blackberry/Cingular down

We are not getting any Blackberry messages in or out of the network
right
now (this afternoon).  I called Aether and they said the problem was not
on
our end.  It sounded like the problem was with Cingular, and he had no
idea
when it would be fixed.

Tom

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RE: Blackberry/Cingular down

2003-02-13 Thread Bingel, Chris
According to Cingular, the whole Mobitex network has been up and down all
day.  There is no ETA, and for some reason, they haven't issued their normal
email alerts.

-Original Message-
From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 4:37 PM
To: Exchange Discussions
Subject: Blackberry/Cingular down

We are not getting any Blackberry messages in or out of the network right
now (this afternoon).  I called Aether and they said the problem was not on
our end.  It sounded like the problem was with Cingular, and he had no idea
when it would be fixed.

Tom

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RE: Blackberry/Cingular down

2003-02-13 Thread Dillon, Jeff
Saw a Cingular guy on a pole...he says they can't fix w/o duct tape, and
alas, none is to be found




-Original Message-
From: Bingel, Chris [mailto:[EMAIL PROTECTED]]
Sent: Thursday, February 13, 2003 4:45 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down


According to Cingular, the whole Mobitex network has been up and down all
day.  There is no ETA, and for some reason, they haven't issued their normal
email alerts.

-Original Message-
From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 4:37 PM
To: Exchange Discussions
Subject: Blackberry/Cingular down

We are not getting any Blackberry messages in or out of the network right
now (this afternoon).  I called Aether and they said the problem was not on
our end.  It sounded like the problem was with Cingular, and he had no idea
when it would be fixed.

Tom

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RE: Blackberry/Cingular down

2003-02-13 Thread Ryan Finnesey
This is just a problem with Blackberrys running on the Cingular network
right?  We are looking at getting BB's from Nextel and also T-Mobile for
the people that travel out of the US.  Anyone  use BB's from Nextel or
T-Mobile?  How is the support?


Ryan,


-Original Message-
From: Dillon, Jeff [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 5:52 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down

Saw a Cingular guy on a pole...he says they can't fix w/o duct tape, and
alas, none is to be found




-Original Message-
From: Bingel, Chris [mailto:[EMAIL PROTECTED]]
Sent: Thursday, February 13, 2003 4:45 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down


According to Cingular, the whole Mobitex network has been up and down
all
day.  There is no ETA, and for some reason, they haven't issued their
normal
email alerts.

-Original Message-
From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 4:37 PM
To: Exchange Discussions
Subject: Blackberry/Cingular down

We are not getting any Blackberry messages in or out of the network
right
now (this afternoon).  I called Aether and they said the problem was not
on
our end.  It sounded like the problem was with Cingular, and he had no
idea
when it would be fixed.

Tom

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RE: Blackberry/Cingular down

2003-02-14 Thread Roger Seielstad
The problem was on RIM's end - it wasn't specific to Cingular.

>From their support site:

The BlackBerry Network Notification Team has been advised that a component
of the BlackBerry Network has experienced a service interruption.

Scope of Customer Impact: All Hong Kong Customers
Country: HK
Network: GPRS

Scope of Customer Impact: All US Customers
Country: US
Network: GPRS

Scope of Customer Impact: All CA Customers
Country: CA
Network: GPRS

Scope of Customer Impact: All US Customers
Country: US 
Network: IDEN

Scope of Customer Impact: All North American Customers
Country: US
Network: Mobitex

Scope of Customer Impact: All North American Customers
Country: CA
Network: Mobitex

Scope of Customer Impact: All North American Customers
Country: CA
Network: DataTAC

Scope of Customer Impact: All North American Customers
Country: US
Network: DataTAC


Ticket Number: BB8364
Date of Incident:   2003-02-13


Start Time: 11:02 EST
End Time: 14:48 EST
Service Duration: This interruption is ongoing and we will update
when new information is available.

Expected Customer Impact:
Some customers may experience lost SRP connections. If this happens,
customers may notice delays in receiving messages. It is also possible that
messages sent from the BlackBerry may be returned. Returned messages should
be resent once the SRP connection has been restored. We are aggressively
working to restore service to normal operating levels.

Thank you,
BlackBerry Network Notification Team

--
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA


> -Original Message-
> From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
> Sent: Thursday, February 13, 2003 4:37 PM
> To: Exchange Discussions
> Subject: Blackberry/Cingular down
> 
> 
> We are not getting any Blackberry messages in or out of the 
> network right
> now (this afternoon).  I called Aether and they said the 
> problem was not on
> our end.  It sounded like the problem was with Cingular, and 
> he had no idea
> when it would be fixed.
> 
> Tom
> 
> _
> List posting FAQ:   http://www.swinc.com/resource/exch_faq.htm
> Archives:   http://www.swynk.com/sitesearch/search.asp
> To unsubscribe: mailto:[EMAIL PROTECTED]
> Exchange List admin:[EMAIL PROTECTED]
> 

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RE: Blackberry/Cingular down

2003-02-14 Thread Martin Blackstone
http://news.com.com/2100-1040-984683.html?tag=fd_top

-Original Message-
From: Ryan Finnesey [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 6:15 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down


This is just a problem with Blackberrys running on the Cingular network
right?  We are looking at getting BB's from Nextel and also T-Mobile for
the people that travel out of the US.  Anyone  use BB's from Nextel or
T-Mobile?  How is the support?


Ryan,


-Original Message-
From: Dillon, Jeff [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 5:52 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down

Saw a Cingular guy on a pole...he says they can't fix w/o duct tape, and
alas, none is to be found




-Original Message-
From: Bingel, Chris [mailto:[EMAIL PROTECTED]]
Sent: Thursday, February 13, 2003 4:45 PM
To: Exchange Discussions
Subject: RE: Blackberry/Cingular down


According to Cingular, the whole Mobitex network has been up and down
all
day.  There is no ETA, and for some reason, they haven't issued their
normal
email alerts.

-Original Message-
From: Alverson, Tom [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, February 13, 2003 4:37 PM
To: Exchange Discussions
Subject: Blackberry/Cingular down

We are not getting any Blackberry messages in or out of the network
right
now (this afternoon).  I called Aether and they said the problem was not
on
our end.  It sounded like the problem was with Cingular, and he had no
idea
when it would be fixed.

Tom

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