Any have experience with USA.NET?
Pardon my 2nd cross-post in as many days... we are looking at using USA.NET for hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764
RE: Any have experience with USA.NET?
So...there are some niche HEx providers out there (and I help run one of them), but for generic usage - why the heck wouldn't you go with Microsoft BPOS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:david@nwea.org] Sent: Friday, August 06, 2010 1:37 PM To: MS-Exchange Admin Issues Subject: Any have experience with USA.NET? Pardon my 2nd cross-post in as many days... we are looking at using USA.NET for hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764
RE: Any have experience with USA.NET?
Let's just say they were considered early on but failed to pass muster for reasons beyond my control. Dave From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Friday, August 06, 2010 11:41 AM To: MS-Exchange Admin Issues Subject: RE: Any have experience with USA.NET? So...there are some niche HEx providers out there (and I help run one of them), but for generic usage - why the heck wouldn't you go with Microsoft BPOS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:david@nwea.org] Sent: Friday, August 06, 2010 1:37 PM To: MS-Exchange Admin Issues Subject: Any have experience with USA.NET? Pardon my 2nd cross-post in as many days... we are looking at using USA.NET for hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764
Re: Any have experience with USA.NET?
I'd be interested in the reasons if you can share (even at a high level). Thx On Fri, Aug 6, 2010 at 3:04 PM, David Lum david@nwea.org wrote: Let’s just say they were considered early on but failed to pass muster for reasons beyond my control. Dave *From:* Michael B. Smith [mailto:mich...@smithcons.com] *Sent:* Friday, August 06, 2010 11:41 AM *To:* MS-Exchange Admin Issues *Subject:* RE: Any have experience with USA.NET? So…there are some niche HEx providers out there (and I help run one of them), but for generic usage – why the heck wouldn’t you go with Microsoft BPOS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com *From:* David Lum [mailto:david@nwea.org] *Sent:* Friday, August 06, 2010 1:37 PM *To:* MS-Exchange Admin Issues *Subject:* Any have experience with USA.NET? Pardon my 2nd cross-post in as many days… we are looking at using USA.NETfor hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? *David Lum** **// *SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 *// *(Cell) 503.267.9764 -- smsadm
RE: Any have experience with USA.NET?
Yeah, me too. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: sms adm [mailto:sms...@gmail.com] Sent: Friday, August 06, 2010 3:07 PM To: MS-Exchange Admin Issues Subject: Re: Any have experience with USA.NET? I'd be interested in the reasons if you can share (even at a high level). Thx On Fri, Aug 6, 2010 at 3:04 PM, David Lum david@nwea.orgmailto:david@nwea.org wrote: Let's just say they were considered early on but failed to pass muster for reasons beyond my control. Dave From: Michael B. Smith [mailto:mich...@smithcons.commailto:mich...@smithcons.com] Sent: Friday, August 06, 2010 11:41 AM To: MS-Exchange Admin Issues Subject: RE: Any have experience with USA.NEThttp://USA.NET? So...there are some niche HEx providers out there (and I help run one of them), but for generic usage - why the heck wouldn't you go with Microsoft BPOS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:david@nwea.orgmailto:david@nwea.org] Sent: Friday, August 06, 2010 1:37 PM To: MS-Exchange Admin Issues Subject: Any have experience with USA.NEThttp://USA.NET? Pardon my 2nd cross-post in as many days... we are looking at using USA.NEThttp://USA.NET for hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -- smsadm
RE: Any have experience with USA.NET?
One of our requirements was a SAS 70 and the guy I was working with (through CDW) failed to supply one quickly, then during this time we had a mostly self-inflicted fiasco with FrontBridge (MS owned) and working with FrontBridge support was HORRENDOUS, with 30-45min average wait times once was 1hr 15min before talking to an actual human. Combine those two and I get forget 'em, move on orders. Yes FrontBridge and BPOS are different support #'s, but when C-level's have a bad taste that's all they need. Dave From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Friday, August 06, 2010 12:09 PM To: MS-Exchange Admin Issues Subject: RE: Any have experience with USA.NET? Yeah, me too. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: sms adm [mailto:sms...@gmail.com] Sent: Friday, August 06, 2010 3:07 PM To: MS-Exchange Admin Issues Subject: Re: Any have experience with USA.NET? I'd be interested in the reasons if you can share (even at a high level). Thx On Fri, Aug 6, 2010 at 3:04 PM, David Lum david@nwea.orgmailto:david@nwea.org wrote: Let's just say they were considered early on but failed to pass muster for reasons beyond my control. Dave From: Michael B. Smith [mailto:mich...@smithcons.commailto:mich...@smithcons.com] Sent: Friday, August 06, 2010 11:41 AM To: MS-Exchange Admin Issues Subject: RE: Any have experience with USA.NEThttp://USA.NET? So...there are some niche HEx providers out there (and I help run one of them), but for generic usage - why the heck wouldn't you go with Microsoft BPOS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:david@nwea.orgmailto:david@nwea.org] Sent: Friday, August 06, 2010 1:37 PM To: MS-Exchange Admin Issues Subject: Any have experience with USA.NEThttp://USA.NET? Pardon my 2nd cross-post in as many days... we are looking at using USA.NEThttp://USA.NET for hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -- smsadm
Re: Any have experience with USA.NET?
On Fri, Aug 6, 2010 at 4:36 PM, David Lum david@nwea.org wrote: Yes FrontBridge and BPOS are different support #’s, but when C-level’s have a bad taste that’s all they need. Companies live and die by their reputation with customers. Large companies with multiple product lines don't always appreciate how a pooch-screw in one division can affect perceptions across the board. -- Ben
Re: Any have experience with USA.NET?
That may be, but it's not the customer's fault. The large company should be proactive in identifying why their solution wasn't chosen (if they knew they were under consideration). In a perfect world, the customer would at least make the effort to let the company know why they are unhappy, rather than make the adhoc decision to never do business with said company again. At least give the company the chance to rectify the bad experience. - Sean On Fri, Aug 6, 2010 at 2:09 PM, Ben Scott mailvor...@gmail.com wrote: On Fri, Aug 6, 2010 at 4:36 PM, David Lum david@nwea.org wrote: Yes FrontBridge and BPOS are different support #’s, but when C-level’s have a bad taste that’s all they need. Companies live and die by their reputation with customers. Large companies with multiple product lines don't always appreciate how a pooch-screw in one division can affect perceptions across the board. -- Ben
RE: Any have experience with USA.NET?
One of my clients uses them. I've been working with this client for about 5 years now, and have not heard of a time when they have been down. However, the documentation on their web site support is out of date, and I usually need to call them to get a new user's Outlook set-up, three of them over the five years. I have not had a problem reaching tech support as they pick up fairly quickly. This is the office of one of the principals of the firm (lawyers), and the firm has offices in Europe, Russia, and the Far East. They are all using USA.NET's offering. I do not have anything to do with these other offices, but would suspect if there were much in the way of problems, they would go with someone else. I should note that their online configuration utility is not very intuitive, at least for me, but, if I spent enough time with it, I'd get to know it better. It makes setting someone up very easy. \\Steve// From: David Lum [mailto:david@nwea.org] Sent: Friday, August 06, 2010 1:37 PM To: MS-Exchange Admin Issues Subject: Any have experience with USA.NET? Pardon my 2nd cross-post in as many days. we are looking at using USA.NET for hosting our Exchange environment, does anyone here have an experience with them, good bad or otherwise? David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764
