Entourage crashes when updating

2009-09-30 Thread Jimmy Tran
I have a Mac user using Entourage 2004 (updated) connecting to an
Exchange 2003 server.  Upon launching Entourage, it hangs when update
contacts.  Sometimes it hangs at other stages but it has come to a point
where she can't use Entourage at all.  I loaded her profile in Outlook
2007 and everything updated just fine.  Not sure what to do next...

 

Thanks,

 

-Jimmy



Re: Entourage crashes when updating

2009-09-30 Thread Andrew Laya
Have you tried deleting her profile within Entourage and setting up a new
one from scratch?


On Wed, Sep 30, 2009 at 1:50 PM, Jimmy Tran jt...@teachtci.com wrote:

  I have a Mac user using Entourage 2004 (updated) connecting to an
 Exchange 2003 server.  Upon launching Entourage, it hangs when update
 contacts.  Sometimes it hangs at other stages but it has come to a point
 where she can’t use Entourage at all.  I loaded her profile in Outlook 2007
 and everything updated just fine.  Not sure what to do next…



 Thanks,



 -Jimmy



RE: Entourage crashes when updating

2009-09-30 Thread Jimmy Tran
Yes, I even tried to create a new profile on a different Mac and same
issue.

 

From: Andrew Laya [mailto:andrew.l...@gmail.com] 
Sent: Wednesday, September 30, 2009 1:01 PM
To: MS-Exchange Admin Issues
Subject: Re: Entourage crashes when updating

 

Have you tried deleting her profile within Entourage and setting up a
new one from scratch?



On Wed, Sep 30, 2009 at 1:50 PM, Jimmy Tran jt...@teachtci.com wrote:

I have a Mac user using Entourage 2004 (updated) connecting to an
Exchange 2003 server.  Upon launching Entourage, it hangs when update
contacts.  Sometimes it hangs at other stages but it has come to a point
where she can't use Entourage at all.  I loaded her profile in Outlook
2007 and everything updated just fine.  Not sure what to do next...

 

Thanks,

 

-Jimmy