The message that your having trouble with has been written using a
custom form.
When you send an email, your using a form. The form is the message form.
Outlook, (all versions I think), gives you the ability to design your
own forms and to use them instead of or as an alternative to the built
in forms.
For other users to be able to use a custom form though, it needs to be
installed on the recipients machine.
In your case, your don't have that form hence you cannot view the
content.
You should try to speak to the recipient to see if they can send the
message as a normal email using the built-in forms.
Don't know why you can't delete the message though although if you can't
see it in the questions mailbox then maybe it has been deleted ;-)
Robin.
-Original Message-
From: Ellery July [mailto:[EMAIL PROTECTED]]
Sent: 25 October 2001 14:17
To: MS-Exchange Admin Issues
Subject: Message deleted in one mail box but not the other - weird
occurre nce
I got this message from a friend.
I have a user who uses to mailboxes. One for herself and the other in
which
people send questions about the organization. She is able to see a
message
subject in her secondary mailbox (the one with questions) but not the
message and is unable to delete the message. She did read the message
when
it originally arrived just not now. When she click on the message to
open
it - it said Custom form could not be used. Outlook will use a outlook
form
instead. Then in the preview pane it states The item contains active
content which cannot be displayed. She can not delete the message.
The really weird thing is that the message does not show up in the
questions mailbox. Logging into that mailbox does not show the message.
Over a day gone by and all other messages before and after that one is
normal.
Oh yeah exchange 5.5, outlook 2K.
Any ideals?
ellery july
Technical Lead
Northwest Area Foundation
332 Minnesota
e-1201
St. Paul, MN 55101
email - [EMAIL PROTECTED]
phone - 651-225-3895
fax - 651-225-7695
List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm
List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm
