RE: Antigen problems
I have had problems after upgrading from 5.5. Work long hours with European support to locate and no luck. Best workaround is a fresh install. Schedule downtime - stop all traffic going to this server and follow instructions below Run the standard uninstall utility Check the following Regfistry Entires are deleted (Have never had any entries that had to be manually removed, but here they are) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Antig en for Exchange HKEY_LOCAL_MACHINE\SOFTWARE\Sybari Software HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Antigen (where is the services names) Delete the Antigen folder and its subdirectories. by default: C:\Program Files\Sybari Software Check for the following files in the WINNT\system32 directory. inetfl.ocx, SybariNavigator.dll, RemotingLayer.dll. If any of these files exist rename them to .old Make sure you are logged into the server with the Antigen Service Account delete the Mailbox MAPI profile created by Antigen on the server. Remove the Exchange Mailbox created by Antigen (Exchange services will need to be started for this to happen). Delete any scheduled update processes remaining using a C:AT /Delete Regards Jacques -Original Message- From: Bibel, Laura Y. [mailto:[EMAIL PROTECTED]] Sent: 04 November 2001 13:31 To: MS-Exchange Admin Issues Subject: RE: Antigen problems No errors in the event log. We turned up logging to program.log in Antigen at the request of Sybari, but nothing indicated a problem there. Where did you find the FAQ? Laura Bibel Allegheny Energy: Information Services Voice (724) 830-5966 Fax (724) 853-3600 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Diane Beckham [mailto:[EMAIL PROTECTED]] Sent: Saturday, November 03, 2001 7:01 PM To: MS-Exchange Admin Issues Subject: RE: Antigen problems I was having a problem that sounds very similar to yours Laura. Antigen had a FAQ about it that outlined what to do to fix it. What kind of errors are you seeing in the Event Log? Diane -Original Message- From: Bibel, Laura Y. [mailto:[EMAIL PROTECTED]] Sent: Saturday, November 03, 2001 7:25 AM To: MS-Exchange Admin Issues Subject: Antigen problems We've been having persistent problems with Antigen, possibly since upgrading to W2K. We have Exchange 5.5SP4 with Antigen 6.2 build 840. We've upgraded Antigen several times (from 5.5). On occasion, the manual scan or internet scan will stop working. We can't run a manual scan or attach to the internet scan from the GUI. Our only option is to cycle the Exchange services. Is anyone seeing these problems? Laura Bibel Allegheny Energy: Information Services Voice (724) 830-5966 Fax (724) 853-3600 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Antigen problems
No errors in the event log. We turned up logging to program.log in Antigen at the request of Sybari, but nothing indicated a problem there. Where did you find the FAQ? Laura Bibel Allegheny Energy: Information Services Voice (724) 830-5966 Fax (724) 853-3600 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Diane Beckham [mailto:[EMAIL PROTECTED]] Sent: Saturday, November 03, 2001 7:01 PM To: MS-Exchange Admin Issues Subject: RE: Antigen problems I was having a problem that sounds very similar to yours Laura. Antigen had a FAQ about it that outlined what to do to fix it. What kind of errors are you seeing in the Event Log? Diane -Original Message- From: Bibel, Laura Y. [mailto:[EMAIL PROTECTED]] Sent: Saturday, November 03, 2001 7:25 AM To: MS-Exchange Admin Issues Subject: Antigen problems We've been having persistent problems with Antigen, possibly since upgrading to W2K. We have Exchange 5.5SP4 with Antigen 6.2 build 840. We've upgraded Antigen several times (from 5.5). On occasion, the manual scan or internet scan will stop working. We can't run a manual scan or attach to the internet scan from the GUI. Our only option is to cycle the Exchange services. Is anyone seeing these problems? Laura Bibel Allegheny Energy: Information Services Voice (724) 830-5966 Fax (724) 853-3600 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Antigen problems
Title: RE: Antigen problems Hi Laura, I can't help you(NAV punk).. but there are many ANTIGEN experts online.. they maybe able to assist.. -Rick -Original Message- From: Bibel, Laura Y. [mailto:[EMAIL PROTECTED]] Sent: Saturday, November 03, 2001 7:25 AM To: MS-Exchange Admin Issues Subject: Antigen problems We've been having persistent problems with Antigen, possibly since upgrading to W2K. We have Exchange 5.5SP4 with Antigen 6.2 build 840. We've upgraded Antigen several times (from 5.5). On occasion, the manual scan or internet scan will stop working. We can't run a manual scan or attach to the internet scan from the GUI. Our only option is to cycle the Exchange services. Is anyone seeing these problems? Laura Bibel Allegheny Energy: Information Services Voice (724) 830-5966 Fax (724) 853-3600 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Antigen problems
I was having a problem that sounds very similar to yours Laura. Antigen had a FAQ about it that outlined what to do to fix it. What kind of errors are you seeing in the Event Log? Diane -Original Message- From: Bibel, Laura Y. [mailto:[EMAIL PROTECTED]] Sent: Saturday, November 03, 2001 7:25 AM To: MS-Exchange Admin Issues Subject: Antigen problems We've been having persistent problems with Antigen, possibly since upgrading to W2K. We have Exchange 5.5SP4 with Antigen 6.2 build 840. We've upgraded Antigen several times (from 5.5). On occasion, the manual scan or internet scan will stop working. We can't run a manual scan or attach to the internet scan from the GUI. Our only option is to cycle the Exchange services. Is anyone seeing these problems? Laura Bibel Allegheny Energy: Information Services Voice (724) 830-5966 Fax (724) 853-3600 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
