RE: CA becoming more responsive
*monitoring* being the operative word...keeping an eye on things, but not getting involved, except to contact persistent critics of their product. Come on CA, we all know you're watchingdefend yourselves!! Tim Do not meddle in the affairs of wizards, for you are crunchy and taste good with ketchup. -Original Message- From: Warren Walker [mailto:[EMAIL PROTECTED]] Sent: 18 November 2001 14:47 To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive I got an email too. Forcing their employees to watch friends is like training them to format 360K floppies...in about ten years, they'll be good at supporting the Windows NT version. But they are monitoring this list, which means, someone, somewhere from CA is OUT THERE. Warren -Original Message- From: Don Ely [mailto:[EMAIL PROTECTED]] Sent: November 16, 2001 12:26 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive I think he's going through the archives, he contacted me too. -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:02 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.295 / Virus Database: 159 - Release Date: 11/01/01 List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
www.clarksupport.com/whynotca.htm Steve Clark Clark Systems Support, LLC AVIEN Charter Member Who's watching your network? www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax The data furnished in connection with this document is deemed by Clark Systems Support, LLC., to contain proprietary and privileged information and shall not be disclosed or used for the benefit of others without the prior written permission of Clark Systems Support, LLC. -Original Message- From: Boswell Tim [mailto:[EMAIL PROTECTED]] Sent: Monday, November 19, 2001 6:33 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive *monitoring* being the operative word...keeping an eye on things, but not getting involved, except to contact persistent critics of their product. Come on CA, we all know you're watchingdefend yourselves!! Tim Do not meddle in the affairs of wizards, for you are crunchy and taste good with ketchup. -Original Message- From: Warren Walker [mailto:[EMAIL PROTECTED]] Sent: 18 November 2001 14:47 To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive I got an email too. Forcing their employees to watch friends is like training them to format 360K floppies...in about ten years, they'll be good at supporting the Windows NT version. But they are monitoring this list, which means, someone, somewhere from CA is OUT THERE. Warren -Original Message- From: Don Ely [mailto:[EMAIL PROTECTED]] Sent: November 16, 2001 12:26 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive I think he's going through the archives, he contacted me too. -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:02 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.295 / Virus Database: 159 - Release Date: 11/01/01 List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
I got an email too. Forcing their employees to watch friends is like training them to format 360K floppies...in about ten years, they'll be good at supporting the Windows NT version. But they are monitoring this list, which means, someone, somewhere from CA is OUT THERE. Warren -Original Message- From: Don Ely [mailto:[EMAIL PROTECTED]] Sent: November 16, 2001 12:26 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive I think he's going through the archives, he contacted me too. -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:02 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.295 / Virus Database: 159 - Release Date: 11/01/01 List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
I think he's going through the archives, he contacted me too. -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:02 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
This morning I had an email from CA wanting my phone number to address my concerns. It appears that they are listening. However, it is too late for them to win us back as a customer. Our purchase orders have been issued for Backup Exec software for our new servers. My experience with CA has not been a happy one, but I really do hope that they can improve their product and support and provide a quality product in the future. Karen List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
Re: CA becoming more responsive
Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
LMAO! Really, I'm speechless, and that doesn't happen to often. -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
LOL! Me: Hello, Tech Support? I installed ArcServe on my Exchange box and now it has a Blue Screen of Death on it. Chandler Vhing: Could your box be any more f*cked? -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Is that a Friends reference? Computer Associates is desperate. I predict layoffs. William -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 8:48 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive How *YOU* doin? -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Buy a TV. Joey, from friends. Typical greeting to female types. How *YOU* doin'? sigh J -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:17 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Is that a Friends reference? Computer Associates is desperate. I predict layoffs. William -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 8:48 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive How *YOU* doin? -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
LMAO -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 2:33 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive What is this TV of which you speak? Seriously, if it had something resembling acting or maybe decent storylines it might prove interesting. I mean if you break your best friend and roommates chair, you tell him. If it wasn't for the excellent rendition of Smelly Cat it wouldn't be worth anything at all. Back on topic: In fact, I wonder if ArcServeIT has had a guest appearance on Friends? William Friends - It Never Ends -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 10:19 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Buy a TV. Joey, from friends. Typical greeting to female types. How *YOU* doin'? sigh J -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:17 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Is that a Friends reference? Computer Associates is desperate. I predict layoffs. William -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 8:48 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive How *YOU* doin? -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop
RE: CA becoming more responsive
That's their problem - once a customer becomes disenchanted and moves to a competitive product, and it works for them, and they get good support, it's hard to get them back. CA's underinvestment in support staff (and probably SW development) cost them a huge fraction of market share. I think it would have cost them a lot less to have invested in these areas before the customers left. Oh well, maybe they really get it now - it sounds like they are investing and trying to do it right. We'll see ... - Bob -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 8:23 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Nope, but they have had one on Just shoot me which is what I'll request if I ever have to use the product again... ;o) D -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:33 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive What is this TV of which you speak? Seriously, if it had something resembling acting or maybe decent storylines it might prove interesting. I mean if you break your best friend and roommates chair, you tell him. If it wasn't for the excellent rendition of Smelly Cat it wouldn't be worth anything at all. Back on topic: In fact, I wonder if ArcServeIT has had a guest appearance on Friends? William Friends - It Never Ends -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 10:19 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Buy a TV. Joey, from friends. Typical greeting to female types. How *YOU* doin'? sigh J -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:17 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Is that a Friends reference? Computer Associates is desperate. I predict layoffs. William -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 8:48 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive How *YOU* doin? -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have
RE: CA becoming more responsive
Was that Michael Duncan? Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
I send a derogatory email to everyone on CA's website every couple of months. They responded a couple of weeks ago. I invited them to join the lists and peruse the archives. William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:02 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Then they'd have to take you to the ER ...where of course another copy is sitting on the counter. W -Original Message- From: Don Ely [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:05 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Nope, but they have had one on Just shoot me which is what I'll request if I ever have to use the product again... ;o) D -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:33 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive What is this TV of which you speak? Seriously, if it had something resembling acting or maybe decent storylines it might prove interesting. I mean if you break your best friend and roommates chair, you tell him. If it wasn't for the excellent rendition of Smelly Cat it wouldn't be worth anything at all. Back on topic: In fact, I wonder if ArcServeIT has had a guest appearance on Friends? William Friends - It Never Ends -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 10:19 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Buy a TV. Joey, from friends. Typical greeting to female types. How *YOU* doin'? sigh J -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:17 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Is that a Friends reference? Computer Associates is desperate. I predict layoffs. William -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 8:48 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive How *YOU* doin? List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
so no one told you that your backups would be gray (clap-clap-clap-clap)... no files, no apps, no mail, your server's DOA seems all your DLT's have been stripped clear, well they've been that way today, this week, all month, and most of the year... but... no one's there for you (when the mob lines the hall) no one's there for you (when your CIO calls) no one's there for you (when you get big blue b*lls) da da da da da da da da da da (etc.) -Original Message- From: Erik Sojka [SMTP:[EMAIL PROTECTED]] Sent: November 16, 2001 11:29 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive LOL! Me: Hello, Tech Support? I installed ArcServe on my Exchange box and now it has a Blue Screen of Death on it. Chandler Vhing: Could your box be any more f*cked? -Original Message- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is re-install, the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, we make them watch 'Friends') and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the New and Improved CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest Sanborn, John wrote: Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com
RE: CA becoming more responsive
And as I told Mr Duncan: they're three years too late. William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:05 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Actually, Mr. Duncan told me they are working on that too. They are holding English classes for their Indian staff. I think he mentioned that it involves more than just language and accent, perhaps mannerisms, social customs such. Maybe they need training in how to deal with wise-ass comments on American-dominated DL's ;o) - Bob -Original Message- From: Stephen J. Norton [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:00 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive You'll have to forgive me if I don't share in the excitement. One of my biggest problem with CA support is, even when I talk to a dispatcher (who's native language is English) and specifically request to speak to a tech person that uses English as their FIRST language, I still get a call back from a tech (from India?) that I truly cannot understand. As another before has mentioned on this list, I begin to feel bad asking the person on the other end of the phone to repeat, and sometimes even SPELL what it is they are saying because the extremely heavy accent and lack of recognizable diction renders their efforts all but useless. -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 8:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Right next to the only Gateway machines sold to business in months. running for cover -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 3:37 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Then they'd have to take you to the ER ...where of course another copy is sitting on the counter. W -Original Message- From: Don Ely [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:05 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Nope, but they have had one on Just shoot me which is what I'll request if I ever have to use the product again... ;o) D -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:33 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive What is this TV of which you speak? Seriously, if it had something resembling acting or maybe decent storylines it might prove interesting. I mean if you break your best friend and roommates chair, you tell him. If it wasn't for the excellent rendition of Smelly Cat it wouldn't be worth anything at all. Back on topic: In fact, I wonder if ArcServeIT has had a guest appearance on Friends? William Friends - It Never Ends -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 10:19 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Buy a TV. Joey, from friends. Typical greeting to female types. How *YOU* doin'? sigh J -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:17 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Is that a Friends reference? Computer Associates is desperate. I predict layoffs. William -Original Message- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 8:48 AM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive How *YOU* doin? List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
You'll have to forgive me if I don't share in the excitement. One of my biggest problem with CA support is, even when I talk to a dispatcher (who's native language is English) and specifically request to speak to a tech person that uses English as their FIRST language, I still get a call back from a tech (from India?) that I truly cannot understand. As another before has mentioned on this list, I begin to feel bad asking the person on the other end of the phone to repeat, and sometimes even SPELL what it is they are saying because the extremely heavy accent and lack of recognizable diction renders their efforts all but useless. -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 8:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: CA becoming more responsive
Having a VP calling does not say much other 'we have do something to APPEAR to be improving'. Once the low-level techs start improving then it would be something worth looking into. Otherwise, it's all so much P.R. propaganda. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:23 PM To: MS-Exchange Admin Issues Subject:RE: CA becoming more responsive The fact that someone called you is impressive. It's a big maybe, though, that we will go back to them. But I think not. Because of their ARCServe product, our disaster recovery became a running joke. Being a Financial Banking firm where down time can cost us as much as $1 million bucks an hour, I for one am not willing to wear my career on my sleeve or the viability of a good Arcserve backup/recovery. Signed, burned once.. Dot Harris -Original Message- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the take a number, we'll call you back someday runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
