I wrote to FINALE:
I am enjoying the 2014 update quite a bit. However there is one bug that seems
to be persistent. I am using a MacBook Air Retina 13. If I have a Finale
document open and i either plug in or unplug headphones, Finale crashes within
a few seconds. The laptop sends some internal info to the sound card that the
headphone jack has been activated or deactivated, and somehow Finale is hearing
that message and crashing.
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They replied:
Terry,
Thank you for contacting us. We have seen some issues with crashing due to a
conflict with some output devices not being set to a compatible sample rate.
This will usually cause an error message, and in some cases a crash.
However, the specific issue you are running into is an issue with Mavericks.
Essentially when you plug in a new output device, the OS temporarily loses
communication with the Soundcard. Once rescanned and loaded this will cause a
crash in Finale.
Unfortunately, the only fix at this time is making sure you do not plug in, or
unplug your headphones while working within Finale to avoid lost work.
I know this is not the answer you were hoping to hear, but at this time there
is not work around, or easy fix.
I apologize for any inconvenience.
Ben L.
MakeMusic Customer Support
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Terry Vosbein
www.vosbein.com
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