This message is from: "Gail Russell" <[EMAIL PROTECTED]> They have a 30 day guarantee. If you fail to contact them within that time, they will do nothing. Ours seems to be reinforced, but sometimes the glue that holds the reinforcing lets go....either within 30 days or later. Even if the reinforcing holds, they eventually wear away the holes- to the point they are at least twice as large. Best Friends told me tire shops may help, but I was looking for some other way as I would imagine tire shops would just use inner tube rubber, which would not be real strong.
I had one of those grazing muzzles for Cindy and she tore through the hole right away. I called the Best Friend company and they sent me a replacement muzzle with a reinforced hole, for free. Lori A.
