Re: [flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
On 1 Feb 2007, at 18:38, Brendan Meutzner wrote: when is a $499 FlexBuilder license expensive when you have to pay the UK price: (Including Ireland VAT @21%) : £381.15 = US$749.35 at current exchange. It's too bad that the fantastic relationship we have with the Adobe engineers can't spread over to the CS department a bit... +1 Paul -- [ http://www.creative-cognition.co.uk/ ] [ http://creacog.wordpress.com/ ]
Re: [flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
Ouch... OK I feel a little less put out now Paul... :-) Brendan On 2/3/07, Paul Evans [EMAIL PROTECTED] wrote: On 1 Feb 2007, at 18:38, Brendan Meutzner wrote: when is a $499 FlexBuilder license expensive when you have to pay the UK price: (Including Ireland VAT @21%) : £381.15 = US$749.35 at current exchange. It's too bad that the fantastic relationship we have with the Adobe engineers can't spread over to the CS department a bit... +1 Paul -- [ http://www.creative-cognition.co.uk/ ] [ http://creacog.wordpress.com/ ] -- Brendan Meutzner Stretch Media - RIA Adobe Flex Development [EMAIL PROTECTED] http://www.stretchmedia.ca
Re: [flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
Hi, Transferring licenses doesn't seem to be the only issue. We've been using a trial Mac version which just expired and I put through the order for a Mac license online last night thinking we'd have a valid key within a few minutes (like we did for the PC version last summer)... Not quite... it immediately showed as pending last night, and remained that way this morning. So after 30 minutes on hold with customer support this morning, I'm told that the more expensive transactions are processed manually and that somebody would be reviewing the details within the next 2-3 days. WTF? Since when is a $499 FlexBuilder license expensive, and even so, why do they need to process manually? Really really not happy this morning... especially because it's pretty much impossible to find a temporary key for the Mac version (I didn't just say that though)... It's too bad that the fantastic relationship we have with the Adobe engineers can't spread over to the CS department a bit... Brendan On 1/25/07, Tom Chiverton [EMAIL PROTECTED] wrote: On Wednesday 24 January 2007 19:53, John Dowdell wrote: What you and Ethan describe doesn't seem acceptable to me either, but let me get some more information on this, and get back to the list when I do, good? Sounds great. Could you also try and find out if there are plans to just automate the whole process ? It strikes me that converting license betwen platforms shouldn't really require a human in the loop, if it's only done once. -- Tom Chiverton Helping to advantageously aggregate prospective experiences This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. -- Flexcoders Mailing List FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt Search Archives: http://www.mail-archive.com/flexcoders%40yahoogroups.com Yahoo! Groups Links -- Brendan Meutzner Stretch Media - RIA Adobe Flex Development [EMAIL PROTECTED] http://www.stretchmedia.ca
Re: [flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
On Wednesday 24 January 2007 19:53, John Dowdell wrote: What you and Ethan describe doesn't seem acceptable to me either, but let me get some more information on this, and get back to the list when I do, good? Sounds great. Could you also try and find out if there are plans to just automate the whole process ? It strikes me that converting license betwen platforms shouldn't really require a human in the loop, if it's only done once. -- Tom Chiverton Helping to advantageously aggregate prospective experiences This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. -- Flexcoders Mailing List FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt Search Archives: http://www.mail-archive.com/flexcoders%40yahoogroups.com Yahoo! Groups Links * To visit your group on the web, go to: http://groups.yahoo.com/group/flexcoders/ * Your email settings: Individual Email | Traditional * To change settings online go to: http://groups.yahoo.com/group/flexcoders/join (Yahoo! ID required) * To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] * To unsubscribe from this group, send an email to: [EMAIL PROTECTED] * Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
Re: [flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
I have successfully transferred my license from PC to Mac, though I, too, experienced all but the mis-routing of my faxed letter of destruction, and with even longer hold times. As frustrating as this was (massively), I love Macromedia/Adobe too, especially given how quickly they actually got the Mac version, plus some great upgrades, done. Too, effective product marketing often lags actual releases, plus we're all greedy early adopters here The alternative I'm sure was to not let us have it until their PM and CS teams were all totally up to date. I'm glad I had it earlier than that, though shortening the lag between product complete and release processes complete would be great, as it would for any company. My only real criticism is of Adobe's CS line hold times. The call that finally got through took 55 minutes before I got a human and with no reassuring wait time count down. I had already given up on 3 - 4 calls after 20+ minutes on hold. That system needs some urgent help, please =) cheers, ethan Has anyone been able to get an new license? I contacted adobe and opened a ticket back on the 9th of January and I am still waiting... After 50 minutes on hold, they took my information and then put me on hold for another 30 minutes. They finally came back on the phone and asked me to fax in a letter of destruction for my Windows version, which I did. They said that they would email the new Mac key within 48 hours. Waited until the 18th and still no key. Another call to Adobe (30 minute hold time) and they told me that my original request was missrouted and that I should have the key by the end of the week, worst case by Tuesday (today). Still no key... I am a HUGE fan of Macromedia/Adobe/Flex but I am not sure why it has to be this difficult. Thank goodness for the 30 day trials... -bill --- In flexcoders@yahoogroups.com, Rich Tretola [EMAIL PROTECTED] wrote: Same here, I was hoping that we were beyond the dual license issues and could have a single that installs on 2 machines but different OS's. I really wanted to stop using Parallels. Rich On 1/8/07, Adam Dorritie [EMAIL PROTECTED] wrote: On 1/7/07, Joost Nuijten [EMAIL PROTECTED]flexcoders% 40innuendo.nl wrote: Yeah, I agree. It's a bit outdated. This is what I found on the Adobe site: I'm wondering how many folks are in my position. Adobe is kind enough to permit me to install the Flex Builder 2 with Charting software on my home computer as well as my work computer (thanks!). Unfortunately, at work I develop on Windows and at home I use a Mac. Will I need to purchase an additional copy of FB2 w/ charting in order to run it on my Mac? I'm still working on convincing my boss to get me an MB Pro w/ Parallels:) -- Rich Tretola mx:EverythingFlex/ http://www.EverythingFlex.com
Re: [flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
Bill Gercken wrote: Has anyone been able to get an new license? I contacted adobe and opened a ticket back on the 9th of January and I am still waiting... After 50 minutes on hold, they took my information and then put me on hold for another 30 minutes. They finally came back on the phone and asked me to fax in a letter of destruction for my Windows version, which I did. They said that they would email the new Mac key within 48 hours. Waited until the 18th and still no key. Another call to Adobe (30 minute hold time) and they told me that my original request was missrouted and that I should have the key by the end of the week, worst case by Tuesday (today). Still no key... I am a HUGE fan of Macromedia/Adobe/Flex but I am not sure why it has to be this difficult. Thank goodness for the 30 day trials... I've escalated this internally, but the San Francisco Customer Service folks are doing a training today, and I'm not sure when I'll see a reply. What you and Ethan describe doesn't seem acceptable to me either, but let me get some more information on this, and get back to the list when I do, good? jd -- John Dowdell . Adobe Developer Support . San Francisco CA USA Weblog: http://weblogs.macromedia.com/jd Aggregator: http://weblogs.macromedia.com/mxna Technotes: http://www.macromedia.com/support/ Spam killed my private email -- public record is best, thanks.
[flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
John, What ever you did worked! I have my license and I am now a happy camper. Thanks, -bill --- In flexcoders@yahoogroups.com, John Dowdell [EMAIL PROTECTED] wrote: Bill Gercken wrote: Has anyone been able to get an new license? I contacted adobe and opened a ticket back on the 9th of January and I am still waiting... After 50 minutes on hold, they took my information and then put me on hold for another 30 minutes. They finally came back on the phone and asked me to fax in a letter of destruction for my Windows version, which I did. They said that they would email the new Mac key within 48 hours. Waited until the 18th and still no key. Another call to Adobe (30 minute hold time) and they told me that my original request was missrouted and that I should have the key by the end of the week, worst case by Tuesday (today). Still no key... I am a HUGE fan of Macromedia/Adobe/Flex but I am not sure why it has to be this difficult. Thank goodness for the 30 day trials... I've escalated this internally, but the San Francisco Customer Service folks are doing a training today, and I'm not sure when I'll see a reply. What you and Ethan describe doesn't seem acceptable to me either, but let me get some more information on this, and get back to the list when I do, good? jd -- John Dowdell . Adobe Developer Support . San Francisco CA USA Weblog: http://weblogs.macromedia.com/jd Aggregator: http://weblogs.macromedia.com/mxna Technotes: http://www.macromedia.com/support/ Spam killed my private email -- public record is best, thanks.
[flexcoders] Re: Max OS X Flex Builder 2.01 License Issue - still waiting
Has anyone been able to get an new license? I contacted adobe and opened a ticket back on the 9th of January and I am still waiting... After 50 minutes on hold, they took my information and then put me on hold for another 30 minutes. They finally came back on the phone and asked me to fax in a letter of destruction for my Windows version, which I did. They said that they would email the new Mac key within 48 hours. Waited until the 18th and still no key. Another call to Adobe (30 minute hold time) and they told me that my original request was missrouted and that I should have the key by the end of the week, worst case by Tuesday (today). Still no key... I am a HUGE fan of Macromedia/Adobe/Flex but I am not sure why it has to be this difficult. Thank goodness for the 30 day trials... -bill --- In flexcoders@yahoogroups.com, Rich Tretola [EMAIL PROTECTED] wrote: Same here, I was hoping that we were beyond the dual license issues and could have a single that installs on 2 machines but different OS's. I really wanted to stop using Parallels. Rich On 1/8/07, Adam Dorritie [EMAIL PROTECTED] wrote: On 1/7/07, Joost Nuijten [EMAIL PROTECTED]flexcoders%40innuendo.nl wrote: Yeah, I agree. It's a bit outdated. This is what I found on the Adobe site: I'm wondering how many folks are in my position. Adobe is kind enough to permit me to install the Flex Builder 2 with Charting software on my home computer as well as my work computer (thanks!). Unfortunately, at work I develop on Windows and at home I use a Mac. Will I need to purchase an additional copy of FB2 w/ charting in order to run it on my Mac? I'm still working on convincing my boss to get me an MB Pro w/ Parallels:) -- Rich Tretola mx:EverythingFlex/ http://www.EverythingFlex.com
[flexcoders] Re: Max OS X Flex Builder 2.01 License Issue
Bill, You need to call into customer support to exchange your license. Info here: http://www.adobe.com/products/flex/productinfo/faq/#item-39 Phil --- In flexcoders@yahoogroups.com, Bill Gercken [EMAIL PROTECTED] wrote: Hi, I down loaded the OS X release of Flex Builder 2 and installed it but it does not like my Windows license. Does anyone know whether there will be some sort of license exchange available? My charting license worked fine though. I bought the Windows version to bridge the gap until the OS X version was available. As soon as the Mac beta was out I switched and have not looked back. Don't tell me that I am going to have to fork out another 500 bucks just to be able to work on my operating system of choice... Regards, -bill
[flexcoders] Re: Max OS X Flex Builder 2.01 License Issue
Thanks Phil! Sorry I did not see the information on the Adobe site. Regards, -bill --- In flexcoders@yahoogroups.com, Phil Costa [EMAIL PROTECTED] wrote: Bill, You need to call into customer support to exchange your license. Info here: http://www.adobe.com/products/flex/productinfo/faq/#item-39 Phil --- In flexcoders@yahoogroups.com, Bill Gercken bgercken@ wrote: Hi, I down loaded the OS X release of Flex Builder 2 and installed it but it does not like my Windows license. Does anyone know whether there will be some sort of license exchange available? My charting license worked fine though. I bought the Windows version to bridge the gap until the OS X version was available. As soon as the Mac beta was out I switched and have not looked back. Don't tell me that I am going to have to fork out another 500 bucks just to be able to work on my operating system of choice... Regards, -bill
