Re: [Flexradio] Flex 5000A Digital W10 troubles

2015-11-18 Thread John Ferrell 

Thanks for the reminder, I have not done due diligence with searching yet.
I have chosen the current HRD product.

On 10/27/2015 1:50 PM, Tim Ellison, W4TME wrote:
I remember seeing a reference somewhere that the free HRD was having 
issues with Win10.  Have you contacted HRD support?


You can also query the FlexRadio Community too 
(https://community.flexradio.com)


Tim Ellison, W4TME
Customer Experience Manager
FlexRadio Systems™
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Web: www.flexradio.com 
On 10/25/2015 9:13 PM, John Ferrell wrote:




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--
John Ferrell W8CCW
   Julian NC 27283
 It is better to walk alone,
than with a crowd going the wrong direction.
  --Diane Grant



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Re: [Flexradio] Flex 5000A Digital W10 troubles

2015-11-18 Thread John Ferrell 

UPDATE:
I have not been able to spend as much time on this thread as I would 
have liked but here is an update:
I have very carefully been following the install procedure on the HRD 
website for integrating the Flex, VAC, com0com and I am down to where 
the PTT on psk is simply "chopping".
I have also installed the trial version of HRD and will likely get the 
fee paid this evening.
Each of the packages have their own variance from the instructions 
posted as they have updates and enhancements added.
I don't consider this a bug, it is simply the normal way to take 
advantage of cutting edge technology. I am enjoying the Quest and 
learning lots.


Normal people would be better served by taking advantage of the several 
support sites that are eager to help.

My mother did not have any normal children, just me!
73, I shall return with news as I have it...
W8CCW

On 11/3/2015 8:27 AM, Tim Ellison, W4TME wrote:

John,

Based on the description of your issue, additional information is 
going to be needed to address your issue and using my business e-mail 
is not the most effective way to assist you.  I recommend you submit a 
support ticket via our HelpDesk 
(https://helpdesk.flexradio.com/hc/en-us) so one of our Support 
Engineers can assign you a case number and investigate the issue.


Opening a HelpDesk support ticket will ensure our highest level of 
customer service we can provide.  For details on how to submit a 
HelpDesk support ticket, please refer to the following URL: 
http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Support


Once the support ticket is submitted, a support engineer will be in 
contact so we can work on the issue.


Tim Ellison, W4TME
Customer Experience Manager
FlexRadio Systems™
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Web: www.flexradio.com 
On 11/2/2015 8:58 PM, John Ferrell wrote:


--
John Ferrell W8CCW
   Julian NC 27283
 It is better to walk alone,
than with a crowd going the wrong direction.
  --Diane Grant

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Re: [Flexradio] Flex 5000A Digital W10 troubles

2015-10-28 Thread John Ferrell 

The HRD folks have provided this:
http://www.hrdsoftwarellc.com/hrdflexsetup.pdf

I will work there for a bit...

On 10/25/2015 9:13 PM, John Ferrell wrote:
Rig was running fine until I upgraded to win 10. The win 10 upgrade 
failed due to an unfixable virus. I installed w10 from beginning and 
nearly everything is back to normal.
The problem I have is that I am unable to make the VAC setup work with 
HRD (free version). I thought I had it under control when I found this 
in the Knowledge base:
https://helpdesk.flexradio.com/hc/en-us/articles/202118418-Sample-Rate-Synchronization-between-VAC-and-Vista-Win7-Win8-Sound-Devices 



Unfortunately, that advice does not seem to fit my configuration.
It would be very helpful if someone could show me a simple application 
of the vac software with free packages.

or, offer a current install procedure with up to date examples.

I did not do the first install, it was done for me by AJ4TW to get me 
off to a good start. I could get him to come do it again but that is 
very bitter medicine for us old-timers. I really need to work this out 
with the available resources.
The one other change was that We were using his vac which I removed 
and replaced with a copy I purchased from the vendor.


I will admit I am learning a lot, but I would like to work on 
something else for a while.


--
John Ferrell W8CCW
   Julian NC 27283
 It is better to walk alone,
than with a crowd going the wrong direction.
  --Diane Grant



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Re: [Flexradio] Flex 5000A Digital W10 troubles

2015-10-27 Thread Tim Ellison, W4TME 
I remember seeing a reference somewhere that the free HRD was having 
issues with Win10.  Have you contacted HRD support?


You can also query the FlexRadio Community too 
(https://community.flexradio.com)


Tim Ellison, W4TME
Customer Experience Manager
FlexRadio Systems™
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Web: www.flexradio.com 
On 10/25/2015 9:13 PM, John Ferrell wrote:
Rig was running fine until I upgraded to win 10. The win 10 upgrade 
failed due to an unfixable virus. I installed w10 from beginning and 
nearly everything is back to normal.
The problem I have is that I am unable to make the VAC setup work with 
HRD (free version). I thought I had it under control when I found this 
in the Knowledge base:
https://helpdesk.flexradio.com/hc/en-us/articles/202118418-Sample-Rate-Synchronization-between-VAC-and-Vista-Win7-Win8-Sound-Devices 



Unfortunately, that advice does not seem to fit my configuration.
It would be very helpful if someone could show me a simple application 
of the vac software with free packages.

or, offer a current install procedure with up to date examples.

I did not do the first install, it was done for me by AJ4TW to get me 
off to a good start. I could get him to come do it again but that is 
very bitter medicine for us old-timers. I really need to work this out 
with the available resources.
The one other change was that We were using his vac which I removed 
and replaced with a copy I purchased from the vendor.


I will admit I am learning a lot, but I would like to work on 
something else for a while.




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[Flexradio] Flex 5000A Digital W10 troubles

2015-10-25 Thread John Ferrell 
Rig was running fine until I upgraded to win 10. The win 10 upgrade 
failed due to an unfixable virus. I installed w10 from beginning and 
nearly everything is back to normal.
The problem I have is that I am unable to make the VAC setup work with 
HRD (free version). I thought I had it under control when I found this 
in the Knowledge base:

https://helpdesk.flexradio.com/hc/en-us/articles/202118418-Sample-Rate-Synchronization-between-VAC-and-Vista-Win7-Win8-Sound-Devices

Unfortunately, that advice does not seem to fit my configuration.
It would be very helpful if someone could show me a simple application 
of the vac software with free packages.

or, offer a current install procedure with up to date examples.

I did not do the first install, it was done for me by AJ4TW to get me 
off to a good start. I could get him to come do it again but that is 
very bitter medicine for us old-timers. I really need to work this out 
with the available resources.
The one other change was that We were using his vac which I removed and 
replaced with a copy I purchased from the vendor.


I will admit I am learning a lot, but I would like to work on something 
else for a while.


--
John Ferrell W8CCW
   Julian NC 27283
 It is better to walk alone,
than with a crowd going the wrong direction.
  --Diane Grant



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