Re: [Flexradio] Flex Service and flex People
You want to talk about service? How about Four Day Turnaound to have a new RX2 installed, and my F5K detailed and waxed? Four days! I have held on the phone longer than that to talk to other vendors. And they even threw in a new shipping box. Jim Kj2P Subject: [Flexradio] Flex Service and flex People A lot has been posted recently about good service from Flex Radio and Flex people. WA2SQQ's recent post reminded me that I have been intending to lend my $.02 worth. Bill Tynan, W3XO ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/ ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
[Flexradio] Flex Service and flex People
A lot has been posted recently about good service from Flex Radio and Flex people. WA2SQQ's recent post reminded me that I have been intending to lend my $.02 worth. A couple of weeks ago, I posted a plea for help. I had been trying to install VAC after purchasing it from the Website. I had first downloaded and installed the trial version as the VAC Website said to do. BTW, it didn't work. When I got the licensed version, the instructions said to remove all previous versions. So, I went to the Windows Control Panel and removed the VAC that was there. But when I tried to install the licensed version, I got an ABORT and a long string of numbers that I had no understanding of. It was this list that I posted on the Reflector asking for help. Two Flexers replied. I ended up with one who said I needed to have Teamviewer in my computer. So, I went to Google and downloaded TeamViewer. The Flexer, who I will not name, as everyone will be after him for help, spent over 3 hours on the phone and on my computer via TeamViewer getting VAC 4.09 to work and installing the push to talk software as well as DigiPan with which we were able to ascertain that the VAC was working. It was. I want to publicly thank this Flexer and add my story of great service from the Flex Radio company itself and the users of their fine equipment. Now, I am trying to understand WSJT as my main reason for installing VAC is to do 6 meter EME. There is a fair learning curve to be able to use it. 73 to all, Bill Tynan, W3XO ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
Re: [Flexradio] Flex Service and flex People
As opposed to most electronic communities, I think this behavior is the rule more than the exception here. I am not sure how we collected such a great community of Good Sams but we really do have them. 73 On Wed, Sep 28, 2011 at 11:03 PM, Bill Tynan billandmat...@windstream.netwrote: A lot has been posted recently about good service from Flex Radio and Flex people. WA2SQQ's recent post reminded me that I have been intending to lend my $.02 worth. A couple of weeks ago, I posted a plea for help. I had been trying to install VAC after purchasing it from the Website. I had first downloaded and installed the trial version as the VAC Website said to do. BTW, it didn't work. When I got the licensed version, the instructions said to remove all previous versions. So, I went to the Windows Control Panel and removed the VAC that was there. But when I tried to install the licensed version, I got an ABORT and a long string of numbers that I had no understanding of. It was this list that I posted on the Reflector asking for help. Two Flexers replied. I ended up with one who said I needed to have Teamviewer in my computer. So, I went to Google and downloaded TeamViewer. The Flexer, who I will not name, as everyone will be after him for help, spent over 3 hours on the phone and on my computer via TeamViewer getting VAC 4.09 to work and installing the push to talk software as well as DigiPan with which we were able to ascertain that the VAC was working. It was. I want to publicly thank this Flexer and add my story of great service from the Flex Radio company itself and the users of their fine equipment. Now, I am trying to understand WSJT as my main reason for installing VAC is to do 6 meter EME. There is a fair learning curve to be able to use it. 73 to all, Bill Tynan, W3XO ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/ -- Abroham Neal Software www.abrohamnealsoftware.com Work:(540) 645 5394 Mobile:(540) 645 8171 ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
[Flexradio] Flex Service and flex People
I know that same guy ! He has helped me for many hours with several items and when things didn't perform smoothly as he wanted he re-did the configs. Thanks everyone for all the help. 73- W1JCW John From: Bill Tynan Sent: Wednesday, September 28, 2011 10:03 PM To: flexradio@flex-radio.biz Subject: [Flexradio] Flex Service and flex People A lot has been posted recently about good service from Flex Radio and Flex people. WA2SQQ's recent post reminded me that I have been intending to lend my $.02 worth. A couple of weeks ago, I posted a plea for help. I had been trying to install VAC after purchasing it from the Website. I had first downloaded and installed the trial version as the VAC Website said to do. BTW, it didn't work. When I got the licensed version, the instructions said to remove all previous versions. So, I went to the Windows Control Panel and removed the VAC that was there. But when I tried to install the licensed version, I got an ABORT and a long string of numbers that I had no understanding of. It was this list that I posted on the Reflector asking for help. Two Flexers replied. I ended up with one who said I needed to have Teamviewer in my computer. So, I went to Google and downloaded TeamViewer. The Flexer, who I will not name, as everyone will be after him for help, spent over 3 hours on the phone and on my computer via TeamViewer getting VAC 4.09 to work and installing the push to talk software as well as DigiPan with which we were able to ascertain that the VAC was working. It was. I want to publicly thank this Flexer and add my story of great service from the Flex Radio company itself and the users of their fine equipment. Now, I am trying to understand WSJT as my main reason for installing VAC is to do 6 meter EME. There is a fair learning curve to be able to use it. 73 to all, Bill Tynan, W3XO ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/ ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
Re: [Flexradio] Flex Service!
I agree 100% Jim, very similar experience here last December! Mark Lunday, WD4ELG mailto:wd4...@arrl.net ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/
[Flexradio] Flex Service!
Hi All, On 3/24/2010 I posted a notice about what I thought might be an issue regarding Low output power. Tim recommended I contact support and copied Dudley of Flex-radio support. Before I had a chance to email support, Dudley replied that the procedure I used in determining there was an issue was correct. He recommended running a diagnostic process to help verify and determine the issue. Following the instructions in Dudley's E-Mail, we determined that Q4 was not operating within specifications. Dudley had an RMA setup for return. At this point I am impressed, as most companies would have had you send it in without any proof of a problem nor any idea of what was happening. Flex-Radio had both of these bases covered. I get the RMA and attached form to fill out. I like they what to know who the radio belongs to. It gave me an understanding that they intended to protect my investment. I returned the radio assuming that they would get to it similar to the dealings I have had in the past with Kenwood and Yaesu. With Kenwood and Yaesu, I send it in it gets in queue and 4 to 6 weeks later I am contacted about the issue, repair, and return. Well, I am sorry to report my preconceived understanding were incorrect. Instead, I received a notification it had been received. Then came an invoice on Monday 04/05/2010 that indicated it have been repair under warranty and was headed back to me. I received a call last night from UPS indicating that it would be delivered today and needed a signature. (Another indication Flex-Radio takes my investment seriously.) Today, 04/08/2010 I have received it. I have checked it out and it works great. What I learned from this is that Flex-Radio considers the customer as important. They make sure to understand the issue. They protect the equipment. They place recourses to efficiently repair and return the unit. They care enough to make sure it is not lost in shipping and signed for. I was first licensed in 1964. I have had to return a few units for repair, some under warranty and some not. This is the best service I have seen. Flex-radio cares enough to support their product. Tim, Dudley and the rest of the Flex staff Thank You! Jim Fuller N7VR -- http://www.n7vr.org http://www.n7vr.org International TCP/IP Gateways Robot Operator -- http://www.ampr-gateways.org http://www.ampr-gateways.org MTAPRS NET Server Operator -- http://www.mtaprs.net http://www.mtaprs.net CWOP-2 -- http://www.wxqa.com http://www.wxqa.com IRLP Node 3398 - http://irlp.fuller.net http://irlp.fuller.net Original ARECC contributor ___ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/
