Re: [Flexradio] Ticket

[Dave Movius]

My recent help ticket was acknowledged nearly within minutes after the open of 
normal business hours this last Monday. 



> On Nov 5, 2014, at 1:29 PM, Tim Ellison, W4TME  wrote:
> 
> Bill,
> 
> We try to acknowledge all newly entered HelpDesk tickets withing 4 business 
> hours of submission, but on days when the support load is high, it may take 
> up to 8 business hours.
> 
> I just looked at our HelpDesk ticket queue and I do not see any open tickets 
> from you.  There were two tickets submitted in January and February of this 
> year, but nothing recently.  Do you have a support issue?
> 
> Tim Ellison, W4TME
> Customer Experience Manager
> FlexRadio Systems™
> 4616 W Howard Ln, Suite 1-150
> Austin, TX 78728
> Phone: 512-535-4713 Ext. 223
> Email: t...@flexradio.com 
> Web: www.flexradio.com 
> 
> 
>> On 11/5/2014 3:20 PM, Bill and Sue wrote:
>> Hi all,
>> Anyone know how long it takes to get a ticket for help
>> Thanks Bill
>> ___
>> FlexRadio Systems Mailing List
>> FlexRadio@flex-radio.biz
>> To opt out of the Reflector:
>> http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz
> 
> ___
> FlexRadio Systems Mailing List
> FlexRadio@flex-radio.biz
> To opt out of the Reflector:
> http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz

___
FlexRadio Systems Mailing List
FlexRadio@flex-radio.biz
To opt out of the Reflector:
http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz

Re: [Flexradio] Ticket

[Tim Ellison, W4TME]

Bill,

We try to acknowledge all newly entered HelpDesk tickets withing 4 
business hours of submission, but on days when the support load is high, 
it may take up to 8 business hours.


I just looked at our HelpDesk ticket queue and I do not see any open 
tickets from you.  There were two tickets submitted in January and 
February of this year, but nothing recently.  Do you have a support issue?


Tim Ellison, W4TME
Customer Experience Manager
FlexRadio Systems™
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Email: t...@flexradio.com 
Web: www.flexradio.com 


On 11/5/2014 3:20 PM, Bill and Sue wrote:

Hi all,
Anyone know how long it takes to get a ticket for help
Thanks Bill
___
FlexRadio Systems Mailing List
FlexRadio@flex-radio.biz
To opt out of the Reflector:
http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz


___
FlexRadio Systems Mailing List
FlexRadio@flex-radio.biz
To opt out of the Reflector:
http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz

[Flexradio] Ticket

[Bill and Sue]

Hi all,
Anyone know how long it takes to get a ticket for help
Thanks Bill
___
FlexRadio Systems Mailing List
FlexRadio@flex-radio.biz
To opt out of the Reflector:
http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz