Re: Adobe's upgrade rort

[Michael Müller-Hillebrand]

Wow, I learn new vocabulary on this list. My dictionary tells me:

 rort |rɔrt|
 noun Austral., informal
 1 [often with adj. ] a fraudulent or dishonest act or practice : a  
 tax rort.
 2 a wild party.


I assume you are not talking about the admission fee to a wild upgrade  
party ;-)

The price difference was noted in other places as well, but... as Dov  
pointed out, it is the responsibility of product management to find  
the right price. There is the concept of value-based pricing; each  
company is trying to optimize the profit by charging as much as  
possible without reducing the buying rate. If strategic considerations  
like do nothing that loyal, existing customers might consider unfair  
are always weighed in as much as we would like, I don't know.

In the past there were two editions of FrameMaker: an English-only  
version, and an international version which could be installed with  
English, French, German, or Japanese UI. I don't know if that is still  
true.

In the end it comes down to value: If the upgrade price is too high,  
you have to skip it.

- Michael


Am 18.10.2009 um 21:40 schrieb Alan Litchfield:

 Can anyone explain to me why it is that Adobe charges USD399 for the
 upgrade of FrameMaker to version 9 for domestic customers but USD515
 for the same thing for International customers.

 There are no shipping costs when it has been downloaded and even if
 shipping were included I don't see how they can charge USD116 for
 shipping a small box anyway.

 No I haven't asked Adobe, who there could possibly tell me. Certainly
 no one on the helpdesk.

--
___
Michael Müller-Hillebrand: Dokumentations-Technologie
Adobe Certified Expert, FrameMaker
Lösungen und Training, FrameScript, XML/XSL, Unicode
Blog: http://cap-studio.de/ - Tel. +49 (9131) 28747





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Best practice for anchoring frames outside text frame?

[James Dyson]

Good morning. I'm hoping your collective experience can help us decide
the best way to handle this. I'd be happy to send a short sample to
anyone willing to view this. Goal: Steps that need a graphic will have
an anchored graphic positioned at right of that step, using as little
manual adjustment as possible.

 

* Approach #1 - One text column is used. Graphics are anchored
outside text box. Within the anchored frame, a text box is nested, where
an auto-number format for figure numbers is used.

o   Pros - Graphics flow stay with step during pagination changes, etc.

o   Cons - Almost always requires manual adjustment for vertical spacing
when multiple graphics/frames are on the same page. The graphic must be
manually aligned within the frame to account for adding the text box
(with figure # label).

*  Approach #2 - Two text columns are used; one is for the body
of the document, and the other is only for the figures and their
graphics.

o   Pros - Vertical spacing is nearly automatic. No text box within the
anchored frame is needed.

o   Cons - No true link between steps and their graphics. Must designate
the 'figure' paragraph style or the 'figuretopofpage' style to get the
right pictures on the page.

 

Thanks,

 

James Dyson

Technical Writer

KVH Industries, Inc.

50 Enterprise Center | Middletown, RI 02842

Direct Tel: +1.401.845.2416

Tel: +1.401.847.3327 | Fax: +1.401.849.0045

jdy...@kvh.com

http://www.kvh.com http://www.kvh.com/ 

 

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RE: Best practice for anchoring frames outside text frame?

[Shuttleworth, Roger]

Hi James

I think your combined requirement for (i) graphics outside the column and (ii) 
a caption is problematic, for the reasons that you mention. I would
consider dispensing with the caption altogether, as the graphic presumably 
illustrates precisely what is in the step and is somewhat redundant.

In the past I have used the following:
1. For larger graphics, such as dialog boxes, keep them in the main flow, with 
an autonumbered caption. This is easily maintained.
2. For small graphics, keep them also in the main flow, but set to Run into 
Paragraph, on the right, with no caption. The step text will run around
them. They have to be pretty small...for example, a small section of the screen 
showing the control in question.

Of course, it depends on your page layout and the type of documentation you are 
creating. For example the type of arrangement you describe may be
suited to a quick-reference guide. In that case, I'd be tempted to forget the 
caption and use your first option.

Hope this helps.

Roger Shuttleworth
London, Canada

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of James Dyson
Sent: October 19, 2009 10:28 AM
To: framers@lists.frameusers.com
Subject: Best practice for anchoring frames outside text frame?

Good morning. I'm hoping your collective experience can help us decide
the best way to handle this. I'd be happy to send a short sample to
anyone willing to view this. Goal: Steps that need a graphic will have
an anchored graphic positioned at right of that step, using as little
manual adjustment as possible.

 

* Approach #1 - One text column is used. Graphics are anchored
outside text box. Within the anchored frame, a text box is nested, where
an auto-number format for figure numbers is used.

o   Pros - Graphics flow stay with step during pagination changes, etc.

o   Cons - Almost always requires manual adjustment for vertical spacing
when multiple graphics/frames are on the same page. The graphic must be
manually aligned within the frame to account for adding the text box
(with figure # label).

*  Approach #2 - Two text columns are used; one is for the body
of the document, and the other is only for the figures and their
graphics.

o   Pros - Vertical spacing is nearly automatic. No text box within the
anchored frame is needed.

o   Cons - No true link between steps and their graphics. Must designate
the 'figure' paragraph style or the 'figuretopofpage' style to get the
right pictures on the page.

 

Thanks,

 

James Dyson

Technical Writer

KVH Industries, Inc.

50 Enterprise Center | Middletown, RI 02842

Direct Tel: +1.401.845.2416

Tel: +1.401.847.3327 | Fax: +1.401.849.0045

jdy...@kvh.com

http://www.kvh.com http://www.kvh.com/ 

 

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RE: Best practice for anchoring frames outside text frame?

[Combs, Richard]

James Dyson wrote: 
 
 Good morning. I'm hoping your collective experience can help us decide
 the best way to handle this. I'd be happy to send a short sample to
 anyone willing to view this. Goal: Steps that need a graphic will have
 an anchored graphic positioned at right of that step, using as little
 manual adjustment as possible.

I second Roger's recommendation that you drop the captions, with his
caveat that it depends on just what you're doing and the type of
documentation. 

If you must have captions, Mike's suggestion to use a table resolves
both the caption and alignment issues. 

Another approach would be to set up a side head to the right of the text
column, sized appropriately for your graphics. Put the caption, if you
use one, and anchored frame in a side head pgf. You'll probably have to
experiment some with alignment, etc., but once you have the pgfs defined
properly, it should work every time, with the caption and graphic always
having the same relationship, alignment-wise, to the related text. 

HTH!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--





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retaining x-refs when moved within a book

[Orly Zimmerman]

HI All,

We need to update the books we're working on by moving things around within the 
book.
Now, if I want to move a table that is cross-referenced within the same chp to 
another chp (i.e. we have table 1 in chp1, will move table 1 to chap2 - but 
will still ref the old table 1 from chp 1 *and* from chp 2), is there a way to 
keep the x-refs updated?

Thanks,
Orly.
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converting RoboHTML files to Frame?

[Stephen Nelson]

Hello,
Sorry if this has been asked before...
What is the process for converting RoboHTML files/projects to something I 
can import into Frame7 (structured)? Do you somehow export MIF out of RH, 
then import MIF to Frame?
Thank you.

Stephen Nelson
Technical Communications Specialist
Technical Communication  Localization
stephen.nel...@carestreamhealth.com
P 585.627.8267 
Carestream Health, Inc.
1049 Ridge Rd. West
Rochester, NY 14615 USA 
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RE: Xrefs in text insets (FM9)

[Diane Gaskill]

Hi Cynthia,

You are not doing anything wrong.  We had the same problem.  The reason that
the links do not work is that they still point to the original location and
not to the place where the text insets are.  To make the links work, you
have to reset each xref to the new location.

I know that this sounds like a lot of trouble, but there is an easy
solution.  Contact Rick Quatro at www.frameexpert.com.  Rick has a
framescript already written that does this in a couple of seconds.  It also
resets the links back to the original location if you want to update the
files.  Note that you also have to buy a FrameScript licence to run a
FrameScript on your system.  You can buy FrameScript for $149.95 at Finite
Matters at http://www.framescript.com/index.php?q=node/77.

Hope this helps,

Diane Gaskill
Hitachi Data Systems
=

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com]on Behalf Of Milton,
Cynthia
Sent: Monday, October 19, 2009 7:55 AM
To: framers@lists.frameusers.com
Subject: Xrefs in text insets (FM9)



Classification: NOT PROTECTIVELY MARKED

I have docs with text insets and quite a lot of Xrefs.



When I print the container doc to PDF, the Xrefs within the inset doc do
not convert to links.



Have I done something stupid? Or is this normal? The User Guide of FM9
sucks compared with previous ones.



Cynthia Milton - 0773 889 5991

Technical Documentation




Classification: NOT PROTECTIVELY MARKED



This e-mail and any attachments may contain sensitive and/or
privileged material; It is for the intended addressee(s) only.  If you are
not a named addressee, you must not use, retain or disclose such
information.

Serco cannot guarantee that the email or any attachments are free from
viruses.

The views expressed in this email are those of the originator and do not
necessarily represent the views of Serco.

Nothing in this email shall bind Serco in any contract or obligation.

Please note that all email messages sent to Serco are subject to
monitoring/interception for lawful business purposes.

Serco Group PLC.  Registered in England and Wales.  No:  2048608

Registered Office:  Serco House, 16 Bartley Wood Business Park, Bartley
Way, Hook, Hampshire, RG27 9UY
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Re: FM files unaccessible on file server [RESOLVED]

[Jakob Fix]

[this didn't get through the first time around ...]

Hi everybody,

I thought I owe it to the list (and to the archive) to report our
investigation and resolution of the problem we've encountered.

Problem: Files were inaccessible on a central file server for a random
period of time, a message about the user not having access to this
file was displayed in a dialog box.

Resolution: Looking on the server's Computer Management console,
System Tools, Shared Folders, Open Files list, we noticed that the
inaccessible files were always accessed by another user than the
actual person working on the files.  The open mode was no access.
We then concentrated on this person's machine and found that she had
Windows Search activated and the network share containing the
incriminated files had been added to the list of locations that should
be indexed ... Obviously, whenever one of FrameMaker's lck and fm
files was modified, Windows Search grabbed it and put a lock onto it
in order to be able to index it properly. This in turn made it
impossible for FrameMaker to correctly save the file.  Removing the
network share from the list of indexed locations, resolved our problem
of inaccessible files.

Recommendation: don't use Windows Search (or other services that lock
files) on directories that contain FrameMaker files, or at least
explicitly exclude fm and lck files.

We didn't have any complains since we made the change described above.
 Hope this helps the few people who encountered the same problems as
we did.

cheers,
Jakob.



On Wed, Aug 26, 2009 at 09:48, Jakob Fix jakob@gmail.com wrote:
 Hello,

 we have intermittent problems with access to FM files stored on a
 central file server (running Windows 2003 Server). When trying to open
 a document, users get a FrameMaker popup like this:

 You do not have read access to \\server\path\to\file.fm.

 Investigating directly on the server, I found that in the Computer
 Management console, System Tools, Shared Folders, Open Files, one of
 the listed files is of the form \\server\path\to\file.fm.8AD (note the
 file extension which seems to indicate a temporary file?), where the
 Open Mode is no access. This particular file is not shown in the
 Windows Explorer.

 I have asked our IT department for help, but I wonder if people on
 this list may have had similar problems and can advise.  Usually, when
 IT finally looks at the problem, the file has become accessible again
 ...

 We're currently using FrameMaker 8.

 Thanks for any and all help.

 cheers,
 Jakob.

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Adobe's upgrade rort

[Alan Litchfield]

Can anyone explain to me why it is that Adobe charges USD399 for the  
upgrade of FrameMaker to version 9 for domestic customers but USD515  
for the same thing for International customers.

There are no shipping costs when it has been downloaded and even if  
shipping were included I don't see how they can charge USD116 for  
shipping a small box anyway.

No I haven't asked Adobe, who there could possibly tell me. Certainly  
no one on the helpdesk.

Alan
-- 
Alan Litchfield MBus (Hons), MNZCS
AlphaByte
PO Box 1941, Auckland
http://www.alphabyte.co.nz

Adobe's upgrade rort

[Michael Müller-Hillebrand]

Wow, I learn new vocabulary on this list. My dictionary tells me:

> rort |r?rt|
> noun Austral., informal
> 1 [often with adj. ] a fraudulent or dishonest act or practice : a  
> tax rort.
> 2 a wild party.


I assume you are not talking about the admission fee to a wild upgrade  
party ;-)

The price difference was noted in other places as well, but... as Dov  
pointed out, it is the responsibility of product management to find  
the "right" price. There is the concept of value-based pricing; each  
company is trying to optimize the profit by charging as much as  
possible without reducing the buying rate. If strategic considerations  
like "do nothing that loyal, existing customers might consider unfair"  
are always weighed in as much as we would like, I don't know.

In the past there were two editions of FrameMaker: an English-only  
version, and an international version which could be installed with  
English, French, German, or Japanese UI. I don't know if that is still  
true.

In the end it comes down to value: If the upgrade price is too high,  
you have to skip it.

- Michael


Am 18.10.2009 um 21:40 schrieb Alan Litchfield:

> Can anyone explain to me why it is that Adobe charges USD399 for the
> upgrade of FrameMaker to version 9 for domestic customers but USD515
> for the same thing for International customers.
>
> There are no shipping costs when it has been downloaded and even if
> shipping were included I don't see how they can charge USD116 for
> shipping a small box anyway.
>
> No I haven't asked Adobe, who there could possibly tell me. Certainly
> no one on the helpdesk.

--
___
Michael M?ller-Hillebrand: Dokumentations-Technologie
Adobe Certified Expert, FrameMaker
L?sungen und Training, FrameScript, XML/XSL, Unicode
Blog: http://cap-studio.de/ - Tel. +49 (9131) 28747

Best practice for anchoring frames outside text frame?

[James Dyson]

Good morning. I'm hoping your collective experience can help us decide
the best way to handle this. I'd be happy to send a short sample to
anyone willing to view this. Goal: Steps that need a graphic will have
an anchored graphic positioned at right of that step, using as little
manual adjustment as possible.



* Approach #1 - One text column is used. Graphics are anchored
outside text box. Within the anchored frame, a text box is nested, where
an auto-number format for figure numbers is used.

o   Pros - Graphics flow stay with step during pagination changes, etc.

o   Cons - Almost always requires manual adjustment for vertical spacing
when multiple graphics/frames are on the same page. The graphic must be
manually aligned within the frame to account for adding the text box
(with figure # label).

*  Approach #2 - Two text columns are used; one is for the body
of the document, and the other is only for the figures and their
graphics.

o   Pros - Vertical spacing is nearly automatic. No text box within the
anchored frame is needed.

o   Cons - No true link between steps and their graphics. Must designate
the 'figure' paragraph style or the 'figuretopofpage' style to get the
right pictures on the page.



Thanks,



James Dyson

Technical Writer

KVH Industries, Inc.

50 Enterprise Center | Middletown, RI 02842

Direct Tel: +1.401.845.2416

Tel: +1.401.847.3327 | Fax: +1.401.849.0045

jdyson at kvh.com

http://www.kvh.com  

Best practice for anchoring frames outside text frame?

[Shuttleworth, Roger]

Hi James

I think your combined requirement for (i) graphics outside the column and (ii) 
a caption is problematic, for the reasons that you mention. I would
consider dispensing with the caption altogether, as the graphic presumably 
illustrates precisely what is in the step and is somewhat redundant.

In the past I have used the following:
1. For larger graphics, such as dialog boxes, keep them in the main flow, with 
an autonumbered caption. This is easily maintained.
2. For small graphics, keep them also in the main flow, but set to Run into 
Paragraph, on the right, with no caption. The step text will run around
them. They have to be pretty small...for example, a small section of the screen 
showing the control in question.

Of course, it depends on your page layout and the type of documentation you are 
creating. For example the type of arrangement you describe may be
suited to a quick-reference guide. In that case, I'd be tempted to forget the 
caption and use your first option.

Hope this helps.

Roger Shuttleworth
London, Canada

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of James Dyson
Sent: October 19, 2009 10:28 AM
To: framers at lists.frameusers.com
Subject: Best practice for anchoring frames outside text frame?

Good morning. I'm hoping your collective experience can help us decide
the best way to handle this. I'd be happy to send a short sample to
anyone willing to view this. Goal: Steps that need a graphic will have
an anchored graphic positioned at right of that step, using as little
manual adjustment as possible.



* Approach #1 - One text column is used. Graphics are anchored
outside text box. Within the anchored frame, a text box is nested, where
an auto-number format for figure numbers is used.

o   Pros - Graphics flow stay with step during pagination changes, etc.

o   Cons - Almost always requires manual adjustment for vertical spacing
when multiple graphics/frames are on the same page. The graphic must be
manually aligned within the frame to account for adding the text box
(with figure # label).

*  Approach #2 - Two text columns are used; one is for the body
of the document, and the other is only for the figures and their
graphics.

o   Pros - Vertical spacing is nearly automatic. No text box within the
anchored frame is needed.

o   Cons - No true link between steps and their graphics. Must designate
the 'figure' paragraph style or the 'figuretopofpage' style to get the
right pictures on the page.



Thanks,



James Dyson

Technical Writer

KVH Industries, Inc.

50 Enterprise Center | Middletown, RI 02842

Direct Tel: +1.401.845.2416

Tel: +1.401.847.3327 | Fax: +1.401.849.0045

jdyson at kvh.com

http://www.kvh.com  



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Best practice for anchoring frames outside text frame?

[Mike Wickham]

>  Goal: Steps that need a graphic will have
> an anchored graphic positioned at right of that step, using as little
> manual adjustment as possible.

Does the two-cell, borderless table approach not work for you? Put the step 
text in the left cell and the graphic (and possible caption) in the right 
cell.

You can further automate this with the AutoText plugin, by creating a sample 
table with the proper paragraph formats in the table cells. Then use 
AutoText to pop it into your document where you can insert the text and 
graphic.

Mike Wickham

Best practice for anchoring frames outside text frame?

[Combs, Richard]

James Dyson wrote: 

> Good morning. I'm hoping your collective experience can help us decide
> the best way to handle this. I'd be happy to send a short sample to
> anyone willing to view this. Goal: Steps that need a graphic will have
> an anchored graphic positioned at right of that step, using as little
> manual adjustment as possible.

I second Roger's recommendation that you drop the captions, with his
caveat that it depends on just what you're doing and the type of
documentation. 

If you must have captions, Mike's suggestion to use a table resolves
both the caption and alignment issues. 

Another approach would be to set up a side head to the right of the text
column, sized appropriately for your graphics. Put the caption, if you
use one, and anchored frame in a side head pgf. You'll probably have to
experiment some with alignment, etc., but once you have the pgfs defined
properly, it should work every time, with the caption and graphic always
having the same relationship, alignment-wise, to the related text. 

HTH!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--

Xrefs in text insets (FM9)

[Milton, Cynthia]

Classification: NOT PROTECTIVELY MARKED

I have docs with text insets and quite a lot of Xrefs. 



When I print the container doc to PDF, the Xrefs within the inset doc do
not convert to links.



Have I done something stupid? Or is this normal? The User Guide of FM9
sucks compared with previous ones.



Cynthia Milton - 0773 889 5991

Technical Documentation




Classification: NOT PROTECTIVELY MARKED



This e-mail and any attachments may contain sensitive and/or
privileged material; It is for the intended addressee(s) only.  If you are 
not a named addressee, you must not use, retain or disclose such 
information.

Serco cannot guarantee that the email or any attachments are free from 
viruses.

The views expressed in this email are those of the originator and do not 
necessarily represent the views of Serco.

Nothing in this email shall bind Serco in any contract or obligation.

Please note that all email messages sent to Serco are subject to 
monitoring/interception for lawful business purposes.

Serco Group PLC.  Registered in England and Wales.  No:  2048608

Registered Office:  Serco House, 16 Bartley Wood Business Park, Bartley 
Way, Hook, Hampshire, RG27 9UY

converting RoboHTML files to Frame?

[Stephen Nelson]

Hello,
Sorry if this has been asked before...
What is the process for converting RoboHTML files/projects to something I 
can import into Frame7 (structured)? Do you somehow export MIF out of RH, 
then import MIF to Frame?
Thank you.

Stephen Nelson
Technical Communications Specialist
Technical Communication & Localization
stephen.nelson at carestreamhealth.com
P 585.627.8267 
Carestream Health, Inc.
1049 Ridge Rd. West
Rochester, NY 14615 USA 

Xrefs in text insets (FM9)

[Diane Gaskill]

Hi Cynthia,

You are not doing anything wrong.  We had the same problem.  The reason that
the links do not work is that they still point to the original location and
not to the place where the text insets are.  To make the links work, you
have to reset each xref to the new location.

I know that this sounds like a lot of trouble, but there is an easy
solution.  Contact Rick Quatro at www.frameexpert.com.  Rick has a
framescript already written that does this in a couple of seconds.  It also
resets the links back to the original location if you want to update the
files.  Note that you also have to buy a FrameScript licence to run a
FrameScript on your system.  You can buy FrameScript for $149.95 at Finite
Matters at http://www.framescript.com/index.php?q=node/77.

Hope this helps,

Diane Gaskill
Hitachi Data Systems
=

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com]On Behalf Of Milton,
Cynthia
Sent: Monday, October 19, 2009 7:55 AM
To: framers at lists.frameusers.com
Subject: Xrefs in text insets (FM9)



Classification: NOT PROTECTIVELY MARKED

I have docs with text insets and quite a lot of Xrefs.



When I print the container doc to PDF, the Xrefs within the inset doc do
not convert to links.



Have I done something stupid? Or is this normal? The User Guide of FM9
sucks compared with previous ones.



Cynthia Milton - 0773 889 5991

Technical Documentation




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