Disappearing conditions in x-refs

2010-09-02 Thread Danny Lombardi
Hi folks,

Parts of our x-refs lose their conditioning whenever we update the book.
Does this ring any bells for anyone?

e.g.
"Installing the Client" on page 82 -- is conditioned Print Only.
Update the book file and show Help Only. You may get 'on page 82' or the
entire x-ref now unconditional. The problem appears to be cumulative. The
more you update, the worse the problem gets.

We generate many single-source projects, but only one has ever exhibited
this problem. Same template. The x-ref definitions are the same across the
projects. Interestingly, it is our biggest document (of course!).

Some complexity was engineered into the the x-ref definition (by a wizard
long ago gone), so that Webworks could omit page references, but I thought
I'd put this out there to see if it's a known issue in Frame rather than a
result of some corruption in the file itself.

FrameMaker 7.0 on XP

Many thanks,
Danny Lombardi
Open Text


Round-tripping Chinese XML

2010-09-02 Thread Hayward, Morgan (Bolton)
Hello Framers,



My co-workers and I are trying to round-trip a FrameMaker document given
to us by our translator that was translated into Simplified Chinese.
The XML output appears to be correct, but when we import the document
back into FrameMaker, the characters appear as question marks.



The encoding is set to UTF-8.



How do we properly round-trip a FrameMaker document that contains
Chinese characters?  Does it have anything to do with the encoding of
the characters when they are added to the document?  Is it related to
the encoding set in the XML file?  Is there a specific setting in the
application definitions we need to set?



Any advice you can share would be appreciated.



Regards,

Morgan Hayward



RE: Tips for reinstalling FrameMaker on a new computer

2010-09-02 Thread Combs, Richard
Al Geist wrote: 

> One final reason for going to Windows 7 is Microsoft no longer supports
> XP.

Not quite right. Support for SP2 recently ended. But XP with SP3 will be 
supported until April 2014. 

http://blogs.pcmag.com/securitywatch/2009/07/one_year_from_today_microsoft.php 

Basically, this means if you don't install SP3 and have an issue, they'll tell 
you to install SP3 and get back to them if you still have the issue. :-) 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--



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Tips for reinstalling FrameMaker on a new computer

2010-09-02 Thread Combs, Richard
Al Geist wrote: 

> One final reason for going to Windows 7 is Microsoft no longer supports
> XP.

Not quite right. Support for SP2 recently ended. But XP with SP3 will be 
supported until April 2014. 

http://blogs.pcmag.com/securitywatch/2009/07/one_year_from_today_microsoft.php 

Basically, this means if you don't install SP3 and have an issue, they'll tell 
you to install SP3 and get back to them if you still have the issue. :-) 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--