Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Saturday, July 16, 2011 5:09 PM To: framers at lists.frameusers.com Subject: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. Has anyone else seen and/or run into this issue and if so, what did you do? I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. They did direct me to Help > Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. I would love to rant at this point, but I think you get the gist. Any ideas, thoughts, etc? Thanks, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -- next part -- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20110718/84ae2de9/attachment.html>
Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
I finally got through to Customer Support who indeed deactivate my installation. I then uninstalled, and reinstalled and then had to resolve a known issue w/ the license. These are the links that helped me: First give this a try: http://www.adobe.com/support/contact/licensing.html If that doesn't work give this page a shot: http://kb2.adobe.com/cps/100/1008779.html Also, something that I learned a long time ago w/ this issue - if you still are having licensing issues w/ the specific message that I received, do this: In the Start field, enter msconfig.exe, and in the System Configuration dialog box that opens, open the Services tab and make sure that FLEXNet Licensing Service is enabled. HTH, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com From: Roberta Hennessey [mailto:rahennes...@gmail.com] Sent: Monday, July 18, 2011 7:59 AM To: info at spectrumwritingllc.com Cc: framers at lists.frameusers.com Subject: Re: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved Could you share with us all a brief synopsis of the solution in case we're ever faced with this issue? Thank you. Bobbi On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing wrote: Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Saturday, July 16, 2011 5:09 PM To: framers at lists.frameusers.com Subject: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. Has anyone else seen and/or run into this issue and if so, what did you do? I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. They did direct me to Help > Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. I would love to rant at this point, but I think you get the gist. Any ideas, thoughts, etc? Thanks, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com ___ You are currently subscribed to framers as rahennessey at gmail.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Roberta Hennessey Technical Writer (978) 835-4282 -- next part -- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20110718/7d50c227/attachment.html>
Finding standard (non-smart) quote, apostrophe
Dear Tim, There's two possible workarounds: 1. Change the occurrances of your 'prime' symbol to be the real Unicode prime ? (U+2032) or double prime ? (U+2033) characters. Hopefully you'll be using a Unicode font that covers such mathematical symbols. 2. If you've got content that you don't want to be included in the spell checker, you can set the paragraph/character tag's language to be: "None". Regards // Simon BUCH -Original Message- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tim Pann Sent: 14 July 2011 17:41 To: framers at lists.frameusers.com Subject: RE: Finding standard (non-smart) quote, apostrophe OK, here's a follow-up: I'm going through this document more than a year after I wrote it and I suddenly realize why I'm having this problem with non-smart apostrophes: I HAD to turn smart quotes off because my text, which is very technical, includes terms that contain the "prime" symbol, which is a tic or non-smart apostrophe. So I guess now I'm stuck. I'm not changing the primes to apostrophes. Oh well. Tim
Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
Could you share with us all a brief synopsis of the solution in case we're ever faced with this issue? Thank you. Bobbi On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing < info at spectrumwritingllc.com> wrote: > Thanks to Michael, Dave, and Bill. I appreciate all the assistance and > help. With all the help from you guys, the problem was resolved. > > ** ** > > TVB > > ** ** > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > info at spectrumwritingllc.com > > ** ** > > *From:* framers-bounces at lists.frameusers.com [mailto: > framers-bounces at lists.frameusers.com] *On Behalf Of *Spectrum Writing > *Sent:* Saturday, July 16, 2011 5:09 PM > *To:* framers at lists.frameusers.com > *Subject:* Slightly OT: Adobe Acrobat license craps out and no help from > Customer Support > > ** ** > > Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. > > ** ** > > All of a sudden, I am receiving the following message about my installation > of Adobe Acrobat Pro - You cannot use this product at this time. You must > repair the problem by uninstalling and reinstalling the product, or > contacting your IT administrator or Adobe Customer support for help. > > ** ** > > Why this has just started I do not know. The product has been successfully > installed and activated for almost two years now. I tried the Repair Adobe > Installation option and that does not work. I cannot uninstall the product > until I deactivate it first, but I do not have a deactivate option under > Help, only the Repair Acrobat Installation option. > > ** ** > > Has anyone else seen and/or run into this issue and if so, what did you do? > > > ** ** > > I tried contacting Customer Support (via chat) who has helped me activate > software twice before, but they absolutely claim that although they can help > me activate software, they can't help me deactivate it. When I ask why, I > get the standard ill-worded Adobe canned response: > > ** ** > > Please call the technical department at 800-833-6687.Monday-Friday, 5am to > 7pm (Pacific Time) to get resolve this issue. > > ** ** > > They did direct me to Help > Deactivate, even though I explicitly stated > two times in my chat that I do NOT have that as an option. Only the Repair > option. They then directed me to use the Repair option even tho' I also > explicitly stated that I had tried that twice and that had not worked. > > ** ** > > I would love to rant at this point, but I think you get the gist. > > ** ** > > Any ideas, thoughts, etc? > > ** ** > > Thanks, > > ** ** > > TVB > > ** ** > > ** ** > > ** ** > > ** ** > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > info at spectrumwritingllc.com > > ** ** > > ___ > > > You are currently subscribed to framers as rahennessey at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > -- Roberta Hennessey Technical Writer (978) 835-4282 -- next part -- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20110718/0343c64f/attachment.html>
Trouble with hypertext link
Hello all, Frame 9, Windows XP SP3 Is anyone a good resource to help me understand the rather odd manner that Frame 9 does hypertext links? I'm trying to put make a hypertext link from a phrase that's a subset of an entire line, but Frame treats the entire line as hypertext. I'm wondering if there's a "stop" marker I should be adding? Tim CONFIDENTIALITY NOTICE: The information contained in this message may be privileged and/or confidential. If you are not the intended recipient, or responsible for delivering this message to the intended recipient, any review, forwarding, dissemination, distribution or copying of this communication or any attachment(s) is strictly prohibited. If you have received this message in error, please notify the sender immediately, and delete it and all attachments from your computer and network. -- next part -- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20110718/f0467c40/attachment.html>
RE: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Saturday, July 16, 2011 5:09 PM To: framers@lists.frameusers.com Subject: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. Has anyone else seen and/or run into this issue and if so, what did you do? I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. They did direct me to Help > Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. I would love to rant at this point, but I think you get the gist. Any ideas, thoughts, etc? Thanks, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
I finally got through to Customer Support who indeed deactivate my installation. I then uninstalled, and reinstalled and then had to resolve a known issue w/ the license. These are the links that helped me: First give this a try: http://www.adobe.com/support/contact/licensing.html If that doesn't work give this page a shot: http://kb2.adobe.com/cps/100/1008779.html Also, something that I learned a long time ago w/ this issue - if you still are having licensing issues w/ the specific message that I received, do this: In the Start field, enter msconfig.exe, and in the System Configuration dialog box that opens, open the Services tab and make sure that FLEXNet Licensing Service is enabled. HTH, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com From: Roberta Hennessey [mailto:rahennes...@gmail.com] Sent: Monday, July 18, 2011 7:59 AM To: i...@spectrumwritingllc.com Cc: framers@lists.frameusers.com Subject: Re: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved Could you share with us all a brief synopsis of the solution in case we're ever faced with this issue? Thank you. Bobbi On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing wrote: Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Saturday, July 16, 2011 5:09 PM To: framers@lists.frameusers.com Subject: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. Has anyone else seen and/or run into this issue and if so, what did you do? I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. They did direct me to Help > Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. I would love to rant at this point, but I think you get the gist. Any ideas, thoughts, etc? Thanks, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com ___ You are currently subscribed to framers as rahennes...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Roberta Hennessey Technical Writer (978) 835-4282 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Finding standard (non-smart) quote, apostrophe
Dear Tim, There's two possible workarounds: 1. Change the occurrances of your 'prime' symbol to be the real Unicode prime ′ (U+2032) or double prime ″ (U+2033) characters. Hopefully you'll be using a Unicode font that covers such mathematical symbols. 2. If you've got content that you don't want to be included in the spell checker, you can set the paragraph/character tag's language to be: "None". Regards // Simon BUCH -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tim Pann Sent: 14 July 2011 17:41 To: framers@lists.frameusers.com Subject: RE: Finding standard (non-smart) quote, apostrophe OK, here's a follow-up: I'm going through this document more than a year after I wrote it and I suddenly realize why I'm having this problem with non-smart apostrophes: I HAD to turn smart quotes off because my text, which is very technical, includes terms that contain the "prime" symbol, which is a tic or non-smart apostrophe. So I guess now I'm stuck. I'm not changing the primes to apostrophes. Oh well. Tim ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
