Re: Character format that won't stick

2014-08-27 Thread Samantha Nair
Hi Thomas,

Your problem sounds similar to one I experienced earlier this year.

I wanted to apply an italic character format to my cross-reference formats
but also found it wouldn't stick. Eventually, I discovered that the font
family I was given did not include an italic format. To resolve this, I set
my default printer to be Adobe PDF, and have not suffered from this problem
since. This is because the PDF drivers use PostScript fonts which FM can
use if the the font family used does not support it. If you try setting
your default printer to a PDF driver of some sort does that resolve the
problem?

HTH.

Sam.



On 26 August 2014 19:06, Thomas Scalise thomas.scal...@crossmatch.com
wrote:

  Esteemed colleagues,



 I am using Frame 11.0.2.384 on Windows 7.



 I applied a character format (CrossRef) to text in a document. I late
 saved the document. When I return to Frame and open the document, the
 character format has reverted to the previous format. I recall having this
 problem before, a long time ago, and cannot for the life of me remember
 what to do to make the character format stick. Thanks in advance for any
 help you can give.



 *Tom Scalise*

 Manager, Technical Documentation



 Cross Match Technologies, Inc.

 3950 RCA Boulevard, Suite 5001

 Palm Beach Gardens, FL 33410

 U.S.A.

  T   +1 561 622 5416

 F   +1 561 622 9938

 thomas.scal...@crossmatch.com

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Still stuck on Mif2Go, deadline approaching

2014-08-27 Thread John Sgammato
A week from today I am supposed to present this project to the CEO. I have
half the content that I need, but then FM/Mif2Go stopped working and since
then I am at a dead stop.

The issue is that Mif2Go no longer runs, with this error:
Mif2Go failed for file: C:\Project\ActifioConnector.xhtml
type 1, code 2, at: Wed Aug 27 14:17:30 2014
Could not run DCL filter or other program.
File not found.

A recap:
I author my content in FM12 Unstructured, about 12 books for each release.
After generating a round of PDFs,

   1. I use FrameScript to import a new online-only template and get the
   docs ready for online use.
   2. I use FrameScript again to configure some markers that will be used
   in the HTML.
   3. I use Mif2Go to generate XHTML output.
   4. I go back to FrameScript to do some magic on the XHTML and produce
   the files that will be imported into our Salesforce knowledgebase.

I have done this many times. I showed it at the STC Summit in Phoenix. I
was doing it on 12 August when it suddenly stopped working.

It stopped quite suddenly. At 2:11pm it worked and at 3:04 pm it failed. In
between I used FM12 to output a different, successfully finished doc to
ePUB, then I updated Calibre and used it to generate the .mobi so I could
view the eBook on my Kindle. That worked.
Then I went back to the Mif2Go conversion project, and Mif2Go has not
worked since then, always stopping at the same place, always showing the
same type 1 error.
According to the computer's event logs, nothing else changed at that time.
I uninstalled Calibre and still failed. I reinstalled it and then
re-uninstalled it with the more powerful Revo Uninstaller.
I have uninstalled and reinstalled Mif2Go completely, and then FrameMaker
as well. Today I reinstalled Mif2Go again. My environment variables are
good, my path is good.
According to the error message (there's nothing of value in the logs), some
critical file cannot be found or maybe cannot be executed. I have checked
every .exe, .ini, and .dll, including the two in fminit\Plugins (one of
which was updated in January for FM12). Everything is unblocked and has
full permissions.
I have used Mif2Go for over 10 years and I have always been able to solve
its inevitable glitches, but this one has me stumped. I'd love any clues,
and I am will to share my desktop via a Skype session with anyone who can
help (or at least give it the ol' college try!)

Counting the hours until next Wednesday's date with the CEO...
john
-- 

http://www.actifio.com/*John Sgammato, Documentation Architect*
*e* john.sgamm...@actifio.com  *c* 508.927.2083
*t* @actifiodocs http://twitter.com/actifiodocs

333 Wyman Street, Waltham, MA 02451
http://twitter.com/actifiohttp://www.linkedin.com/company/399246
https://plus.google.com/102870897962348937868/posts
http://www.youtube.com/user/actifiohttp://www.actifio.com/

*Radically simple copy data management *

*.*
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Re: Still stuck on Mif2Go, deadline approaching

2014-08-27 Thread John Sgammato
ps: mif2Go does run - it successfully mif-washes the files. It just does
not finish the output for XHTML or any other type of output, even with a
mif2xhtml.ini file that uses only the default settings.


On Wed, Aug 27, 2014 at 2:43 PM, John Sgammato john.sgamm...@actifio.com
wrote:

 A week from today I am supposed to present this project to the CEO. I have
 half the content that I need, but then FM/Mif2Go stopped working and since
 then I am at a dead stop.

 The issue is that Mif2Go no longer runs, with this error:
 Mif2Go failed for file: C:\Project\ActifioConnector.xhtml
 type 1, code 2, at: Wed Aug 27 14:17:30 2014
 Could not run DCL filter or other program.
 File not found.

 A recap:
 I author my content in FM12 Unstructured, about 12 books for each release.
 After generating a round of PDFs,

1. I use FrameScript to import a new online-only template and get the
docs ready for online use.
2. I use FrameScript again to configure some markers that will be used
in the HTML.
3. I use Mif2Go to generate XHTML output.
4. I go back to FrameScript to do some magic on the XHTML and produce
the files that will be imported into our Salesforce knowledgebase.

 I have done this many times. I showed it at the STC Summit in Phoenix. I
 was doing it on 12 August when it suddenly stopped working.

 It stopped quite suddenly. At 2:11pm it worked and at 3:04 pm it failed.
 In between I used FM12 to output a different, successfully finished doc to
 ePUB, then I updated Calibre and used it to generate the .mobi so I could
 view the eBook on my Kindle. That worked.
 Then I went back to the Mif2Go conversion project, and Mif2Go has not
 worked since then, always stopping at the same place, always showing the
 same type 1 error.
 According to the computer's event logs, nothing else changed at that time.
 I uninstalled Calibre and still failed. I reinstalled it and then
 re-uninstalled it with the more powerful Revo Uninstaller.
 I have uninstalled and reinstalled Mif2Go completely, and then FrameMaker
 as well. Today I reinstalled Mif2Go again. My environment variables are
 good, my path is good.
 According to the error message (there's nothing of value in the logs),
 some critical file cannot be found or maybe cannot be executed. I have
 checked every .exe, .ini, and .dll, including the two in fminit\Plugins
 (one of which was updated in January for FM12). Everything is unblocked and
 has full permissions.
 I have used Mif2Go for over 10 years and I have always been able to solve
 its inevitable glitches, but this one has me stumped. I'd love any clues,
 and I am will to share my desktop via a Skype session with anyone who can
 help (or at least give it the ol' college try!)

 Counting the hours until next Wednesday's date with the CEO...
 john
 --

 http://www.actifio.com/ *John Sgammato, Documentation Architect*
 *e* john.sgamm...@actifio.com  *c* 508.927.2083
 *t* @actifiodocs http://twitter.com/actifiodocs

 333 Wyman Street, Waltham, MA 02451
 http://twitter.com/actifiohttp://www.linkedin.com/company/399246
   https://plus.google.com/102870897962348937868/posts
 http://www.youtube.com/user/actifiohttp://www.actifio.com/

 *Radically simple copy data management *

 *.*




-- 

http://www.actifio.com/*John Sgammato, Documentation Architect*
*e* john.sgamm...@actifio.com  *c* 508.927.2083
*t* @actifiodocs http://twitter.com/actifiodocs

333 Wyman Street, Waltham, MA 02451
http://twitter.com/actifiohttp://www.linkedin.com/company/399246
https://plus.google.com/102870897962348937868/posts
http://www.youtube.com/user/actifiohttp://www.actifio.com/

*Radically simple copy data management *

*.*
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Re: Still stuck on Mif2Go, deadline approaching

2014-08-27 Thread John Sgammato
A Hail-Mary pass seems to have succeeded!
On a hunch, I shut down Malware Bytes antivirus software and the project
ran to completion. Now I will disconnect my computer from the internet and
get to work...



On Wed, Aug 27, 2014 at 2:49 PM, John Sgammato john.sgamm...@actifio.com
wrote:

 ps: mif2Go does run - it successfully mif-washes the files. It just does
 not finish the output for XHTML or any other type of output, even with a
 mif2xhtml.ini file that uses only the default settings.


 On Wed, Aug 27, 2014 at 2:43 PM, John Sgammato john.sgamm...@actifio.com
 wrote:

 A week from today I am supposed to present this project to the CEO. I
 have half the content that I need, but then FM/Mif2Go stopped working and
 since then I am at a dead stop.

 The issue is that Mif2Go no longer runs, with this error:
 Mif2Go failed for file: C:\Project\ActifioConnector.xhtml
 type 1, code 2, at: Wed Aug 27 14:17:30 2014
 Could not run DCL filter or other program.
 File not found.

 A recap:
 I author my content in FM12 Unstructured, about 12 books for each
 release. After generating a round of PDFs,

1. I use FrameScript to import a new online-only template and get the
docs ready for online use.
2. I use FrameScript again to configure some markers that will be
used in the HTML.
3. I use Mif2Go to generate XHTML output.
4. I go back to FrameScript to do some magic on the XHTML and produce
the files that will be imported into our Salesforce knowledgebase.

 I have done this many times. I showed it at the STC Summit in Phoenix. I
 was doing it on 12 August when it suddenly stopped working.

 It stopped quite suddenly. At 2:11pm it worked and at 3:04 pm it failed.
 In between I used FM12 to output a different, successfully finished doc to
 ePUB, then I updated Calibre and used it to generate the .mobi so I could
 view the eBook on my Kindle. That worked.
 Then I went back to the Mif2Go conversion project, and Mif2Go has not
 worked since then, always stopping at the same place, always showing the
 same type 1 error.
 According to the computer's event logs, nothing else changed at that
 time.
 I uninstalled Calibre and still failed. I reinstalled it and then
 re-uninstalled it with the more powerful Revo Uninstaller.
 I have uninstalled and reinstalled Mif2Go completely, and then FrameMaker
 as well. Today I reinstalled Mif2Go again. My environment variables are
 good, my path is good.
 According to the error message (there's nothing of value in the logs),
 some critical file cannot be found or maybe cannot be executed. I have
 checked every .exe, .ini, and .dll, including the two in fminit\Plugins
 (one of which was updated in January for FM12). Everything is unblocked and
 has full permissions.
 I have used Mif2Go for over 10 years and I have always been able to solve
 its inevitable glitches, but this one has me stumped. I'd love any clues,
 and I am will to share my desktop via a Skype session with anyone who can
 help (or at least give it the ol' college try!)

 Counting the hours until next Wednesday's date with the CEO...
 john
 --

 http://www.actifio.com/ *John Sgammato, Documentation Architect*
 *e* john.sgamm...@actifio.com  *c* 508.927.2083
 *t* @actifiodocs http://twitter.com/actifiodocs

 333 Wyman Street, Waltham, MA 02451
 http://twitter.com/actifiohttp://www.linkedin.com/company/399246
   https://plus.google.com/102870897962348937868/posts
 http://www.youtube.com/user/actifiohttp://www.actifio.com/

 *Radically simple copy data management *

 *.*




 --

 http://www.actifio.com/ *John Sgammato, Documentation Architect*
 *e* john.sgamm...@actifio.com  *c* 508.927.2083
 *t* @actifiodocs http://twitter.com/actifiodocs

 333 Wyman Street, Waltham, MA 02451
 http://twitter.com/actifiohttp://www.linkedin.com/company/399246
   https://plus.google.com/102870897962348937868/posts
 http://www.youtube.com/user/actifiohttp://www.actifio.com/

 *Radically simple copy data management *

 *.*




-- 

http://www.actifio.com/*John Sgammato, Documentation Architect*
*e* john.sgamm...@actifio.com  *c* 508.927.2083
*t* @actifiodocs http://twitter.com/actifiodocs

333 Wyman Street, Waltham, MA 02451
http://twitter.com/actifiohttp://www.linkedin.com/company/399246
https://plus.google.com/102870897962348937868/posts
http://www.youtube.com/user/actifiohttp://www.actifio.com/

*Radically simple copy data management *

*.*
___


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Re: Still stuck on Mif2Go, deadline approaching

2014-08-27 Thread Kurt Kroeber
Excellent news!

Kurt


On Wed, Aug 27, 2014 at 2:54 PM, John Sgammato john.sgamm...@actifio.com
wrote:

 A Hail-Mary pass seems to have succeeded!
 On a hunch, I shut down Malware Bytes antivirus software and the project
 ran to completion. Now I will disconnect my computer from the internet and
 get to work...



 On Wed, Aug 27, 2014 at 2:49 PM, John Sgammato john.sgamm...@actifio.com
 wrote:

 ps: mif2Go does run - it successfully mif-washes the files. It just does
 not finish the output for XHTML or any other type of output, even with a
 mif2xhtml.ini file that uses only the default settings.


 On Wed, Aug 27, 2014 at 2:43 PM, John Sgammato john.sgamm...@actifio.com
  wrote:

 A week from today I am supposed to present this project to the CEO. I
 have half the content that I need, but then FM/Mif2Go stopped working and
 since then I am at a dead stop.

 The issue is that Mif2Go no longer runs, with this error:
 Mif2Go failed for file: C:\Project\ActifioConnector.xhtml
 type 1, code 2, at: Wed Aug 27 14:17:30 2014
 Could not run DCL filter or other program.
 File not found.

 A recap:
 I author my content in FM12 Unstructured, about 12 books for each
 release. After generating a round of PDFs,

1. I use FrameScript to import a new online-only template and get
the docs ready for online use.
2. I use FrameScript again to configure some markers that will be
used in the HTML.
3. I use Mif2Go to generate XHTML output.
4. I go back to FrameScript to do some magic on the XHTML and
produce the files that will be imported into our Salesforce 
 knowledgebase.

 I have done this many times. I showed it at the STC Summit in Phoenix. I
 was doing it on 12 August when it suddenly stopped working.

 It stopped quite suddenly. At 2:11pm it worked and at 3:04 pm it failed.
 In between I used FM12 to output a different, successfully finished doc to
 ePUB, then I updated Calibre and used it to generate the .mobi so I could
 view the eBook on my Kindle. That worked.
 Then I went back to the Mif2Go conversion project, and Mif2Go has not
 worked since then, always stopping at the same place, always showing the
 same type 1 error.
 According to the computer's event logs, nothing else changed at that
 time.
 I uninstalled Calibre and still failed. I reinstalled it and then
 re-uninstalled it with the more powerful Revo Uninstaller.
 I have uninstalled and reinstalled Mif2Go completely, and then
 FrameMaker as well. Today I reinstalled Mif2Go again. My environment
 variables are good, my path is good.
 According to the error message (there's nothing of value in the logs),
 some critical file cannot be found or maybe cannot be executed. I have
 checked every .exe, .ini, and .dll, including the two in fminit\Plugins
 (one of which was updated in January for FM12). Everything is unblocked and
 has full permissions.
 I have used Mif2Go for over 10 years and I have always been able to
 solve its inevitable glitches, but this one has me stumped. I'd love any
 clues, and I am will to share my desktop via a Skype session with anyone
 who can help (or at least give it the ol' college try!)

 Counting the hours until next Wednesday's date with the CEO...
 john
 --

 http://www.actifio.com/ *John Sgammato, Documentation Architect*
 *e* john.sgamm...@actifio.com  *c* 508.927.2083
 *t* @actifiodocs http://twitter.com/actifiodocs

 333 Wyman Street, Waltham, MA 02451
 http://twitter.com/actifiohttp://www.linkedin.com/company/399246
   https://plus.google.com/102870897962348937868/posts
 http://www.youtube.com/user/actifiohttp://www.actifio.com/

 *Radically simple copy data management *

 *.*




 --

 http://www.actifio.com/ *John Sgammato, Documentation Architect*
 *e* john.sgamm...@actifio.com  *c* 508.927.2083
 *t* @actifiodocs http://twitter.com/actifiodocs

 333 Wyman Street, Waltham, MA 02451
 http://twitter.com/actifiohttp://www.linkedin.com/company/399246
   https://plus.google.com/102870897962348937868/posts
 http://www.youtube.com/user/actifiohttp://www.actifio.com/

 *Radically simple copy data management *

 *.*




 --

 http://www.actifio.com/ *John Sgammato, Documentation Architect*
 *e* john.sgamm...@actifio.com  *c* 508.927.2083
 *t* @actifiodocs http://twitter.com/actifiodocs

 333 Wyman Street, Waltham, MA 02451
 http://twitter.com/actifiohttp://www.linkedin.com/company/399246
   https://plus.google.com/102870897962348937868/posts
 http://www.youtube.com/user/actifiohttp://www.actifio.com/

 *Radically simple copy data management *

 *.*

 ___


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Re: Still stuck on Mif2Go, deadline approaching

2014-08-27 Thread John Sgammato
I restarted Malware Bytes and set up exceptions for c:\omsys and c:\project
and everything seems to work now.
Go to Settings  Malware Exclusions  Add Folder.
I probably did not need both, but I did not want to waste time exploring
yet.
I'll post more as I learn it.


On Wed, Aug 27, 2014 at 3:40 PM, Carolyn Stallard cstall...@omsys.com
wrote:

 That is scarey, John.  It would be good to know what exactly MWB thought
 it needed to prevent Mif2Go from accessing; lots of us use MWB.  Please
 look at the MWB history list, once your deadline is met, and see if you can
 determine what happened.  Then share that info with [mif2go].

 --C

 John Sgammato wrote on 8/27/2014 11:54 AM:

 A Hail-Mary pass seems to have succeeded!
 On a hunch, I shut down Malware Bytes antivirus software and the project
 ran to completion. Now I will disconnect my computer from the internet and
 get to work...




-- 

http://www.actifio.com/*John Sgammato, Documentation Architect*
*e* john.sgamm...@actifio.com  *c* 508.927.2083
*t* @actifiodocs http://twitter.com/actifiodocs

333 Wyman Street, Waltham, MA 02451
http://twitter.com/actifiohttp://www.linkedin.com/company/399246
https://plus.google.com/102870897962348937868/posts
http://www.youtube.com/user/actifiohttp://www.actifio.com/

*Radically simple copy data management *

*.*
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Re: Still stuck on Mif2Go, deadline approaching

2014-08-27 Thread Dave Reynolds

  
  
Hi John

That is excellent news. I don't use Mif2Go myself, but I have
been following this thread. 

On 2 occasions in the past we have had problems with our company
anti-virus software interfering with how FrameMaker worked. In
one case the AV software was scanning certain types of graphic
(imported by reference from the network) before it would let FM
display them - FM was taking minutes to display graphics,
instead of seconds. In the second case, when FM tried to import
a referenced graphic from a network drive, the AV software
decided to scan the entire folder that contained the graphic,
before it would let FM display it, resulting in similar delays.


Both cases required our IT dept to make global changes to the AV
software set-up.

Regards

Dave



  
John Sgammato wrote, on 28/08/2014 6:54
  a.m.:


  A Hail-Mary pass seems to have succeeded!
On a hunch, I shut down Malware Bytes antivirus software
  and the project ran to completion. Now I will disconnect my
  computer from the internet and get to work...


  
  

  


-- 
  

  Dave
  Reynolds
  Senior Technical Author
  Tait Communications
  DDI: 64 3
  3581029
  Email: dave.reyno...@taitradio.com
  

  
  
  www.taitradio.com

  

  

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