[Framers] Track Text Edits

[gill6034]

I am using Frame 2017. I am trying to turn on Track Text edits but it doesn't 
seem to want to work. It doesn't display the deleted text. I configured the 
colors but they don't display. I enable it for the book or document, make some 
changes and then try to accept them, but then it says that Track Text edits is 
not enabled. Is this a bug? Anyone else experienced this? How do I fix it?

Thanks,

Gillian
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[Framers] Responsive HTML layout

[gill6034]

I am trying to publish a Responsive HTML file. Before publishing, I edited the 
STS file and edited the azure layout. I changed the color of the background, 
and then added a company logo. After saving the changes and building my help 
file, Frame ignored all of my layout changes. 


Has anyone else had this problem? Is this a bug or am I missing something.


Thanks,

Gillian
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[Framers] Mapping Styles in FrameMaker

[gill6034]

We have a new company template for FrameMaker docs. 

We have a lot of legacy guides, and we're now required to switch all of the 
docs to the new templates. The new templates use different paragraph and 
character format names. 

I need some sort of script to rename, or remap the old names to the new names, 
so that when I import the new template, it automatically changes the text to 
the new formats. 

Does anyone know of some sort of tag mapping tool or script for doing this? 

Thanks, 
Gillian 
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Re: [Framers] Custom graphic as bullet

[gill6034]

Thanks for the suggestions! 

-Gillian 

- Original Message -

From: "Alison Craig"  
To: "An email list for people using Adobe FrameMaker software." 
 
Sent: Wednesday, May 17, 2017 2:38:33 PM 
Subject: Re: [Framers] Custom graphic as bullet 

I agree. 

If Mktg wants something that specialized, they need to provide the bullet as a 
scalable font. 

Murphy's Law: The more you contort Frame - and yourself - to comply with a 
weird request, the more chance there is of a disaster happening right before 
you have to publish! 

Alison Craig 
Technical Documentation Specialist 
BK Ultrasound | acr...@bkultrasound.com 

From: Framers 
[mailto:framers-bounces+acraig=bkultrasound@lists.frameusers.com] On Behalf 
Of Robert Lauriston 
Sent: Wednesday, May 17, 2017 12:35 PM 
To: An email list for people using Adobe FrameMaker software. 
Subject: Re: [Framers] Custom graphic as bullet 

I'd tell marketing my tool can't do that so if they want custom 
bullets they need to give me a font. 
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[Framers] Custom graphic as bullet

[gill6034]

Frame Gurus! 

Using: 
Unstructured Frame 
TCS 2017 

Our marketing department wants us to use a customized bullet. It's more of a 
graphic, because it's not in the character palette. They use InDesign so they 
inserted it as a graphic. They want us to use it as a bullet in all of our 
bullet lists. 

So how do I make a customized bullet list with a customzed graphic? The 
Character Designer does not allow for inserting a graphic to create a bullet. 
Any ideas? 

Thanks, 
Gillian 
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Re: [Framers] FrameMaker and Salesforce

[gill6034]

Robyn, 

Contact Sales Force directly. Go on LinkedIn and connect with Gavin Austin. 
He's a tech pubs manager there. He's speaks at a lot of STC events. Tell him 
your problems and ask him if he can suggest or find a solution for you. 

-Gillian 

- Original Message -

From: "Robyn Chittister"  
To: "John Sgammato"  
Cc: "framers"  
Sent: Wednesday, March 9, 2016 2:04:01 PM 
Subject: Re: [Framers] FrameMaker and Salesforce 

Wow! Thank you all for the lightning-fast responses. 

What we know about Salesforce doc is that each department seems to use 
something different to create and deliver its content. Their developer 
docs, for example, are created using Flare. (That's one pro in Flare's 
favor.) Their Help Center is based on Knowledge with custom Visualforce 
pages. But we don't know what they use to create that Help, which would 
really be nice to know. 

We are considering divorcing the support and help, creating a Help Center 
that does not run on Knowledge. It's just a thought at this stage though. 
We're supposed to explore a path with Knowledge and a path without 
Knowledge. 

If anyone else has any input, I'd love to hear it. 

Thanks again! 

On Wed, Mar 9, 2016 at 1:05 PM, John Sgammato  
wrote: 

> In the credit where it's due department, the whole project would have 
> failed except for Rick Quatro's scripts and knowledge. 
> 
> On Wed, Mar 9, 2016 at 4:03 PM, Art Campbell  
> wrote: 
> 
>> Yves, I helped John put together his solution, and while Salesforce may 
>> use 
>> DITA for its own doc, to import into the Knowledge product (this is not 
>> the 
>> parent Salesforce product), you have to package the content in a suitable 
>> format for importing into a proprietary database using well formed HTML 
>> and 
>> package it in small chunks, with a CVS map file, into a ZIP that the 
>> Knowledge import tool can parse. 
>> 
>> It isn't anywhere nearly as easy as just picking the right standard to 
>> adhere to and to which to prep the documentation unless you're writing in 
>> a 
>> database-based system already. 
>> 
>> It can be done, and John's solution is as elegant as it's likely to get... 
>> but it's still a lot of hoops. 
>> 
>> The real solution is to lean on Adobe to support database export or a 
>> database CMS such as WordPress as a Publishing target. 
>> 
>> 
>> Art Campbell 
>> art.campb...@gmail.com 
>> "... In my opinion, there's nothing in this world beats a '52 Vincent 
>> and 
>> a redheaded girl." -- Richard Thompson 
>> No disclaimers 
>> apply. 
>> DoD 358 
>> 
>> I support www.TheGrotonLine.com, hyperlocal news for Groton MA. 
>> 
>> On Wed, Mar 9, 2016 at 3:47 PM, Yves Barbion  
>> wrote: 
>> 
>> > Hi Robyn 
>> > 
>> > Salesforce uses DITA for their documentation. Just google "salesforce" 
>> and 
>> > "dita" for more info. FrameMaker supports DITA, and you get enhanced 
>> DITA 
>> > support with Leximation's DITA-FMx plugin. oXygenXML supports DITA too 
>> and 
>> > runs on Windows and Mac, so DITA seems like an obvious choice to me. 
>> > 
>> > Kind regards 
>> > 
>> > Yves Barbion 
>> > www.scripto.nu 
>> > 
>> > On Wed, Mar 9, 2016 at 9:26 PM, Robyn Chittister < 
>> rchittis...@vlocity.com> 
>> > wrote: 
>> > 
>> > > Hello, 
>> > > 
>> > > Does anyone use FrameMaker and then integrate that documentation with 
>> > > Salesforce? 
>> > > 
>> > > I'm 1 of 1-1/2 technical writers at a start up that creates cloud apps 
>> > for 
>> > > Salesforce. We are currently using Salesforce Knowledge to create and 
>> > > deliver our documentation. Knowledge is possibly the worst 
>> documentation 
>> > > tool I have ever used. We've been looking at various single-sourcing 
>> > > solutions, and we're down to MadCap Flare and FrameMaker. 
>> > > 
>> > > I'm a FrameMaker user from way back - I started with FM+SGML 5.5 in 
>> > 1999. I 
>> > > developed templates and tools for FM+SGML and FM+XML from 1999-2005. 
>> I've 
>> > > used FM 12 in an unstructured environment, and am happy to see the 
>> > > improvements. I'm not sure how many improvements there have been in 
>> the 
>> > > structured environment, however. I've tried to contact Adobe, and have 
>> > > gotten a human being to say he'll give my questions to a solutions 
>> > > specialist to answer. Knowing Adobe, I'm not going to hold my breath. 
>> > > 
>> > > My questions are: 
>> > > 
>> > > - Is anyone here writing doc for Salesforce or Salesforce apps? If 
>> so, 
>> > > what tools do you use? 
>> > > - Is there a good comparison of the most recent versions of Flare 
>> v. 
>> > FM? 
>> > > The only ones I've been able to find are from several years ago. 
>> > > - Is anyone here using FM+XML (either v12 or 2015) who could answer 
>> > some 
>> > > specific questions I have about it? 
>> > > 
>> > > 
>> > > We're a Mac house, so I can't just download the trial versions. We 
>> > > understand that we will need to get me set up with a VM and Windows to 
>> > use 
>> > > the software we choose. 
>> > > 
>> > > Tha

Re: [Framers] FrameMaker 7.2 Not Responding on New

[gill6034]

So your philosophy is to hold on tight to your antiquated skills and pray you 
never get laid off? 

Good luck with that. 

-Gillian 
- Original Message -

From: "Robert Lauriston"  
To: "framers"  
Sent: Thursday, March 3, 2016 10:04:59 AM 
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 

Unstructured FrameMaker hasn't really changed much since version 
5.5.6. There are some useful new features layered on top, but if you 
know how to use any version you can quickly get up to speed on any 
other. Any competent hiring manager should know that. 

If the company is using DITA (highly unlikely given they're on 7.2), 
upgrading to FrameMaker 13 wouldn't magically change the source. 

In any case, "I need to upgrade to the latest version to keep my 
skills up to date" seems like a nonstarter argument. If you want your 
company to buy new software, you need to justify the cost with some 
alleged benefits. And if you did a cost-benefit analysis of 
alternatives to FM 7.2, FM 13 would not necessarily be the best 
choice. 

On Thu, Mar 3, 2016 at 9:51 AM,  wrote: 
> What if Kevin gets laid off, or his company goes under? Do you really think 
> he'll be able to find another job only knowing Frame 7.2? He's competing 
> against people who know the latest version of Frame, and DITA. He will be 
> unemployed for a long time. That's why he needs to upgrade to the latest 
> version, to keep his skills up to date. 
> 
> -Gillian 
> - Original Message - 
> 
> From: "John Sgammato"  
> To: "Gillian Flato"  
> Cc: "framers" , "Kevin Ryan" 
>  
> Sent: Wednesday, March 2, 2016 7:04:27 PM 
> Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 
> 
> 
> 
> ...and professional writers are most productive with professional grade 
> tools! 
> On Mar 2, 2016 7:43 PM, < gill6...@comcast.net > wrote: 
> 
> 
> Kevin, 
> 
> Just tell your company to upgrade you to the latest version. There is no 
> benefit to you, or the company, trying to get ancient software to work on a 
> modern PC. And yes, Frame 7.2 is ancient. 
> 
> -Gillian 
> 
> - Original Message - 
> 
> From: "Kevin Ryan" < kevin.r...@systemsandsoftware.net > 
> To: "framers" < framers@lists.frameusers.com > 
> Sent: Wednesday, March 2, 2016 1:48:08 PM 
> Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 
> 
> Thanks, Robert. More pieces of the puzzle. I do remember turning off Aero for 
> my "old/good" computer's FrameMaker a few years ago (though I can't remember 
> why), but have not done so on my "new/bad" computer. I will now. 
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Re: [Framers] FrameMaker 7.2 Not Responding on New

[gill6034]

So your philosophy is to hold on tight to your antiquated skills and pray you 
never get laid off? 

Good luck with that. 

-Gillian 
- Original Message -

From: "Robert Lauriston"  
To: "framers"  
Sent: Thursday, March 3, 2016 10:04:59 AM 
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 

Unstructured FrameMaker hasn't really changed much since version 
5.5.6. There are some useful new features layered on top, but if you 
know how to use any version you can quickly get up to speed on any 
other. Any competent hiring manager should know that. 

If the company is using DITA (highly unlikely given they're on 7.2), 
upgrading to FrameMaker 13 wouldn't magically change the source. 

In any case, "I need to upgrade to the latest version to keep my 
skills up to date" seems like a nonstarter argument. If you want your 
company to buy new software, you need to justify the cost with some 
alleged benefits. And if you did a cost-benefit analysis of 
alternatives to FM 7.2, FM 13 would not necessarily be the best 
choice. 

On Thu, Mar 3, 2016 at 9:51 AM,  wrote: 
> What if Kevin gets laid off, or his company goes under? Do you really think 
> he'll be able to find another job only knowing Frame 7.2? He's competing 
> against people who know the latest version of Frame, and DITA. He will be 
> unemployed for a long time. That's why he needs to upgrade to the latest 
> version, to keep his skills up to date. 
> 
> -Gillian 
> - Original Message - 
> 
> From: "John Sgammato"  
> To: "Gillian Flato"  
> Cc: "framers" , "Kevin Ryan" 
>  
> Sent: Wednesday, March 2, 2016 7:04:27 PM 
> Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 
> 
> 
> 
> ...and professional writers are most productive with professional grade 
> tools! 
> On Mar 2, 2016 7:43 PM, < gill6...@comcast.net > wrote: 
> 
> 
> Kevin, 
> 
> Just tell your company to upgrade you to the latest version. There is no 
> benefit to you, or the company, trying to get ancient software to work on a 
> modern PC. And yes, Frame 7.2 is ancient. 
> 
> -Gillian 
> 
> - Original Message - 
> 
> From: "Kevin Ryan" < kevin.r...@systemsandsoftware.net > 
> To: "framers" < framers@lists.frameusers.com > 
> Sent: Wednesday, March 2, 2016 1:48:08 PM 
> Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 
> 
> Thanks, Robert. More pieces of the puzzle. I do remember turning off Aero for 
> my "old/good" computer's FrameMaker a few years ago (though I can't remember 
> why), but have not done so on my "new/bad" computer. I will now. 
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Re: [Framers] FrameMaker 7.2 Not Responding on New

[gill6034]

What if Kevin gets laid off, or his company goes under? Do you really think 
he'll be able to find another job only knowing Frame 7.2? He's competing 
against people who know the latest version of Frame, and DITA. He will be 
unemployed for a long time. That's why he needs to upgrade to the latest 
version, to keep his skills up to date. 

-Gillian 
- Original Message -

From: "John Sgammato"  
To: "Gillian Flato"  
Cc: "framers" , "Kevin Ryan" 
 
Sent: Wednesday, March 2, 2016 7:04:27 PM 
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 



...and professional writers are most productive with professional grade tools! 
On Mar 2, 2016 7:43 PM, < gill6...@comcast.net > wrote: 


Kevin, 

Just tell your company to upgrade you to the latest version. There is no 
benefit to you, or the company, trying to get ancient software to work on a 
modern PC. And yes, Frame 7.2 is ancient. 

-Gillian 

- Original Message - 

From: "Kevin Ryan" < kevin.r...@systemsandsoftware.net > 
To: "framers" < framers@lists.frameusers.com > 
Sent: Wednesday, March 2, 2016 1:48:08 PM 
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 

Thanks, Robert. More pieces of the puzzle. I do remember turning off Aero for 
my "old/good" computer's FrameMaker a few years ago (though I can't remember 
why), but have not done so on my "new/bad" computer. I will now. 

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Re: [Framers] FrameMaker 7.2 Not Responding on New

[gill6034]

Kevin, 

Just tell your company to upgrade you to the latest version. There is no 
benefit to you, or the company, trying to get ancient software to work on a 
modern PC. And yes, Frame 7.2 is ancient. 

-Gillian 

- Original Message -

From: "Kevin Ryan"  
To: "framers"  
Sent: Wednesday, March 2, 2016 1:48:08 PM 
Subject: Re: [Framers] FrameMaker 7.2 Not Responding on New 

Thanks, Robert. More pieces of the puzzle. I do remember turning off Aero for 
my "old/good" computer's FrameMaker a few years ago (though I can't remember 
why), but have not done so on my "new/bad" computer. I will now. 

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Commenting in Acrobat Bug

[gill6034]

Has anyone else had this problem: 

In Acrobat, after making a PDF, I Save As > Reader Extended PDF > Enable 
Commenting & Measuring. Then when I give it to someone to comment on it in 
Adobe Reader, they get a message saying that the PDF has changed and commenting 
is disabled and to do a Save As Copy and put rights on that version. I do all 
that and it doesn't fix the problem. 

However, if the user has Adobe Reader DC, then they can comment on the PDF 
without issue. 

Is this a bug in Reader, is there a solution other than upgrading to DC? 

Thanks 
Gillian 
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Preface

[gill6034]

Do you guys still add a preface to your manuals? No one reads them and they 
cost money if you're translating the manuals, so I've heard that a lot of 
companies are moving away from including them. What's been your experience? 

Thanks, 
Gillian 
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Re: Suggested workflows for single-sourcing with FrameMaker -> RoboHelp + P4V

[gill6034]

In Tech Comm Suite, Frame and Robohelp are linked. You just link your Robohelp 
file to the book file or ditamap and create your help. No need for manual 
anything. 

-Gillian 

- Original Message -

From: "Spencer Huff"  
To: "framers"  
Sent: Friday, January 2, 2015 3:18:47 PM 
Subject: Suggested workflows for single-sourcing with FrameMaker -> RoboHelp + 
P4V 

Good day everyone, 

For the last few years, my company has been working towards 
single-sourcing the documentation we create (e.g. user manuals and 
integrated program help) for all of our products. We have one big 
product and quite a few smaller products, with each one having its own 
user manual and integrated help. We use Adobe FrameMaker 11 and 
RoboHelp 10 to create and manage the content for our user manuals and 
integrated help respectively. We also use Perforce P4V for version 
control. Content typically is authored in FrameMaker first before being 
exported into RoboHelp as a .book file, which is then used to build our 
integrated help system. 

Currently, half of our smaller products are single-sourced while the 
rest are curated by hand. We'd eventually like to have all of our 
products be single-sourced. However, even with the products that are 
already single-sourced, we're having some issues with how our authoring 
software interacts with our version-control software. We've also had 
problems converting back and forth between .FM and .MIF formats. My 
question here is two-fold. 

First, what is a good workflow(s) for single-sourcing content using 
FrameMaker, RoboHelp, and version control software? Second, are there 
are other tools that we could use for such a workflow? For instance, 
there's been some consideration about switching from FrameMaker to 
MadCap Flare. What is MadCap Flare better at doing than FM for 
single-sourcing? What can be done to convert from using FM to MadCap 
Flare? What would be potentially lost in doing 
such a switch? We've also been considering switch to the Adobe Creative 
Cloud, but before we make a decision one way or another, we'd like to 
nail these details down. 

Any and all insight would be greatly appreciated. If further details 
are required, I'd be happy to give them to the best of my ability. 

-- 
Spencer C. Huff 
Corporate Communications Specialist 
TerraSim, Inc. (412) 232-3646 x 23 
One Gateway Center, Suite 2050 (412) 232-3649 (Fax) 
420 Fort Duquesne Blvd s...@terrasim.com 
Pittsburgh, PA 15222 http://www.terrasim.com 

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RoboHelp or Frame to confluence

[gill6034]

Happy New Year everyone! 

I am using Structured Frame and doing DITA in Tech Comm Suite 5. Some of my 
SMEs want to proofread everything in Confluence. What is the best method/format 
to export from Frame or Robohelp to Confluence? 

Thanks 
Gillian 
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Opening in DITA class in San Jose, CA

[gill6034]

Hey Everyone, 

My husband started a new job last week and therefore, cannot attend the ComTech 
Advanced Publishing for DITA class on July 15 - 17 in San Jose. 

The course costs $1,320. At the moment, ComTech is holding his payment toward 
another course in the future, b ut they will also transfer his seat in the 
class to a different student. 

If any of you know of somebody who has already taken ComTech’s DITA Bootcamp 
and now wishes to take the advanced course, please contact me. ComTech will 
transfer the cost to the new person and refund my husband's money. 

If you've taken DITA BootCamp, then you know that ComTech puts on great 
classes. 

Here's the link to the class: 

http://comtech-serv.com//index.php?main_page=product_info&cPath=28_1_144&products_id=77
 

Thanks, 

Gillian 
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DITA to Drupal Round Tripping and DITA to Confluence round-tripping

[gill6034]

Has anyone ever used Drupal as a CMS and/or front-end tool and/or Confluence? 
The Support Guys want to use DITA as an authoring tool. The KB site is 
currently authored in Confluence and then ported to Drupal. If anyone has any 
experience with this, I would appreciate your words of wisdom on this scenario. 

Thanks 
Gillian 
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DMS

[gill6034]

Any one have a recommendation for a good document management system? 

Thanks, 
Gillian 
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Best CMS to use with DITA

[gill6034]

DITA experts, 

In your own personal experience, what do you think is the best CMS to use with 
DITA, specifically, the Oxygen authoring tool? We could do either self-hosting, 
or a SAAS model. 

I've used Subversion and EasyDita. I don't consider Subversion to be a real 
document CMS, and EasyDita has some issues. 

I think Trados is too expensive and we don't translate yet, so we really don't 
need all that. 

Thanks in advance for your help. 

-Gillian 
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Re: mac and Tech Comm Suite

[gill6034]

Craig, 


You can't run it directly on a Mac. You have to run it in a Windows VM. I use 
VMWare Fusion with a Windows 7 OS. Works great! 


-Gillian 

- Original Message -
From: "Craig Ede"  
To: "Framer's List"  
Sent: Thursday, August 15, 2013 10:08:32 AM 
Subject: mac and Tech Comm Suite 




I'm considering replacing my current windows laptop with a Mac laptop. I know 
that some framers are using Macs with the latest Adobe TCS software, and I 
would appreciate any brief comments on the benefits/hassles of working with TCS 
on a Mac and what contortions have worked best for you to make this work. 



You can send comments to me offlist if you'd like, or post to the list if you 
think there is general value to the posting. 



Thank you. 



Craig 
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Re: Rick Quatro

[gill6034]

Rick, 


Wishing you a speedy and easy recovery. 


-Gillian 

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