What's your top feature request for FrameMaker 11?

[ri...@inficon.com]

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SOLVED Re: Table Continuation variable - how do I change to lower-case c?

[ri...@inficon.com]

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Table Continuation variable - how do I change to lower-case c?

[ri...@inficon.com]

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Table Continuation variable - how do I change to lower-case c?

[ri...@inficon.com]

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FM + CMS + SMEs w/o $$$?

[ri...@inficon.com]

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Once fast, now the Share Review preparation process takes a very long time

[ri...@inficon.com]

The PDF shared review process has been working great until recently. Now, 
it hangs up with the message "Status: Saving the shared review-enabled PDF 
file ..." displayed. If I touch this message, I get another "Acrobat is 
not responding" dialog. If I let the process continue for a very long 
time, say 30 minutes, eventually the process completes: the e-mail is 
posted in Lotus Notes and the Shared Review is posted in the Share Review 
internal network public server --- all is fine.

 Why is this once fast process now taking so long?

 I'm Adobe TCS2 on a Dell Precision T3500 Workstation running Windows 7 
Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, 
graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen 
monitors.

 I author in FrameMaker 9.0p255 then create a PDF in Acrobat 9 Pro 
Extended 9.4.6 and send the PDF out for shared review on internal network 
public server sending the e-mail through IBM Lotus Notes 8.5.2 
(20100811.1131).

Thanks!
Richard

Once fast, now the Share Review preparation process takes a very long time

[ri...@inficon.com]

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UPDATE: PDF Shared Review problems

[ri...@inficon.com]

In speaking with my IT Department, I've learned that they have been having 
problems with our network after a recently installed update.

We discovered that updating Acrobat for PDF Shared Review users (selecting 
Help >> Check for Updates... and install the updates, then reboot) fixes 
the new comments not posting problem.

I checked for the XML files as Lief suggested, and found them. My IT 
department is looking at backups from the past few days to see if they can 
find XML files that contain the "lost" comments.

Thanks!
Richard

PDF Shared Review problems

[ri...@inficon.com]

I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 
Professional SP1 32-bit  with 4 GB Memory, Xeon 2.53 GHz processor, 
graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen 
monitors.

I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 
and send the PDF out for shared review on internal network public server. 
The PDF shared review process has been working great for, hmm, a year or 
more (I got TCS2 soon after it was released). 

Recently, I've been having problems with new comments not posting even 
after author's selected Publish Comments. 

This morning I'm missing comments that I know were successfully posted in 
the share reviewed PDF yesterday.

Asking reviewers to update their version of Acrobat 8 and higher (Open 
Acrobat and perform Help >> Check for updates...  then installing any 
updates) fixes the new comments not posting problem. However, after 
updating, reviewers get upset when I also ask them to redo their comments. 


Not seeing comments that I know were there previously scares me.

This is all a bit odd, since PDF shared review has behaved perfectly until 
recently. Even when I went from XP to Win7 on a new computer a few months 
back, PDF shared review continued to work great. 

Since having the reviewers Help >> Check for updates... in their copy of 
Acrobat 8+  seems to fix posting new comments, I suspect some recent Adobe 
or Windows upgrade changed the playing field, so to speak. 

Anyone else seeing problems like mine? What do you think the problem is?

Richard

__

Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com
___

NOTICE: - This message including any attachments is intended only for the 
use of the designated recipient(s) named above and may contain 
confidential information protected by law. If you are not the intended 
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distribution, or the taking of any action in reliance on the contents of 
this information is strictly prohibited. If you have received this 
transmission in error, please notify the sender immediately by e-mail and 
delete the original message including any attachments.

How do I convert my FrameMaker files to Word?

[ri...@inficon.com]

Hmm, easy? Yes, but not without some effort. . Look at mif2go.

http://www.omsys.com/dcl/mif2go_main.htm

Richard




From:   Linda Merry 
To: framers at lists.frameusers.com
Date:   06/02/2011 12:53 AM
Subject:How do I convert my FrameMaker files to Word?
Sent by:framers-bounces at lists.frameusers.com



There must be an easy way to convert my document in FrameMaker to Word. 
Please help.
Thank you.
Linda___


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FrameMaker 9

[ri...@inficon.com]

Yes, I see the same problem with my paragraph designer. 

I'm FM9 fully patched, on a brand new Dell Workstation running Win7 Pro 
SP1 32-bit  with 4GB Memory, Xeon 2.53 GHz processor, graphics card is a 
NVIDIA Quadro 4000 (2 GB). 

After awhile, my paragraph designer will simply stop working. I have to 
exit and restart FM9, then all is well, for awhile. I assume it is a FM9 
bug, but I've not bothered to bang my head against the wall with Adobe to 
see if there is a fix. It's mildly annoying and I've learned to live with 
it.

Richard

insert Greek symbols

[ri...@inficon.com]

On Win XP and now Win 7, I use the Windows Character Map (Win7 - Start >> 
Accessories >> System Tools) to find the character. You can copy and paste 
into FM (6 or 9 that I know of) or the Windows Character Map gives the ALT 
sequence that can be entered into FM.

Richard
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FrameMaker 10 and 9 coexist?

[ri...@inficon.com]

I currently have TCS2 (FrameMaker 9). I am seriously considering upgrading 
to TCS3 (FrameMaker 10), However, many of the people that I work with will 
continue using FrameMaker 9. 

Can FM9 and FM10 users work on the same document with having to go through 
a FM10 "save as" FM9 limitation?

Thanks!
Richard

eBooks, EPUB, using FrameMaker

[ri...@inficon.com]

The CEO of my company has asked that I look into eBooks and the EPUB 
standard. He sent me the link:

http://www.adobe.com/products/creativesuite/design/crossmedia_resources/ebooks_software.html

I know nothing about this, so I'm on a real learning curve here. The first 
thing I notice is that Adobe is pushing InDesign as the vehicle to create 
eBooks. This is a real stumbling block for me. We've got over 15 years 
invested in FrameMaker and all our docs are created and maintained in 
FrameMaker. My "books" are delivered as PDFs.  I am loathe to shift from 
FrameMaker to InDesign given our extensive history with FrameMaker. 

My question is, can I create eBooks and EPUB documents from FrameMaker, or 
am I truly locked in to InDesign for the eBooks and EPUB standard? If I 
can use FrameMaker, where would I find information about using FrameMaker 
to create eBooks and EPUB documents?

Thanks!
Richard

Fm9.0p255: trouble in Unicode paradise

[ri...@inficon.com]

Yves,

>From a company we purchased, I inherited FrameMaker 7 files for several 
languages. 

I do not have FM7. I went from FM6  to FM9 (TCS2 actually, I am now at 
FM9.0p255). 

The European languages I inherited open fine in FM9. Their cross 
references looked great.

But, the Chinese and Japanese versions all had the character's in their 
cross references get mangled as if FM9 could not find the correct font so 
it substituted some other font. All text other than the cross references 
looks great. No font problems at all, except in the cross references.

I've not yet found a fix. It has been suggested that I get FM7,  that 
perhaps either a FM9 bug or that the new FM9 Unicode font handling  was my 
problem.

But, it seems better to me that I figure out why the Chinese and Japanese 
cross-reference problems are occurring in FM9. Right now, however, I'm 
stumped.

I am afraid that I am of no help to you, but, I do thank you for posting 
your work around. I plan to give them a try.

Thanks!
Richard

Utility to list all format details?

[ri...@inficon.com]

Pat,

Check out Paragraph Tools by Silicon Prairies Software 
http://www.siliconprairiesoftware.com/

Regards,
Richard

Acrobat 9 - a disaster

[ri...@inficon.com]

Adobe has never understood how corporate IT departments work, and I've 
come to realize that Adobe doesn't understand how corporations handle 
multiple installations of Adobe products across a business network. Adobe 
is focused solely on one installation on one computer handled by one 
person who has all the rights to do everything. This is a complaint I've 
had about FM for years and years, and the same goes for Acrobat. My IT 
department gets so frustrated with Adobe technical support that Adobe is 
only called if the problem seems unsolvable, and generally the advice we 
get from Adobe is worthless. My IT department doesn't check for prior 
installations nor do they remove old programs. IT simply installs new 
programs based on whatever version of software they happen to have. If 
Adobe does not want different versions of Acrobat on the same computer, 
Adobe's installer should delete the old versions. If it's not kosher to 
have, say, Reader and Acrobat Pro Extended on the same computer, Adobe's 
installer should take care of the problem. We have computers with 
different versions of Acrobat and Reader installed. It's not at all 
unusual. We've got 100s of installations here. If problems occur that 
cannot be solved, one either learns to live with the problems or IT will 
wipe the hard drive and install their current "footprint". That's a very 
heavy handed approach, but it's all about time and money. IT will only put 
so much time towards "fixing" computer software, then they simply "wipe 
it" and start again. Sorry, I can't do much. It's not my computer, it is 
the corporation's computer on the corporation's network. I'm just allowed 
to use the computer and network to do my job.

Don't get me wrong, I love Adobe products and I use TCS2 and Illustrator 
daily. PDFs have simply become the norm for our business communications. 
But, I do wish Adobe would get some clue as to how business networks and 
IT departments work, and get away from Adobe's "single computer - single 
administrator" mindset.

Richard

Changing image file linked to --- framers Digest, Vol 57, Issue 13

[ri...@inficon.com]

This works great. I've done it for my ever changing world of software 
screen shots with great success. But, you have to make sure the new 
graphic is the same size and resolution as the old graphic. That is, if 
the old graphic was 3x5 inches at 300 dpi, then the new graphic has to be 
3x5 at 300 dpi. Otherwise, you'll have to tweak every graphic in 
FrameMaker, and that's exactly what you are trying to avoid. 

Richard




Tony Marek  
Sent by: framers-bounces at lists.frameusers.com
07/16/2010 01:31 PM

To
framers at lists.frameusers.com, dharding at illinois.edu
cc

Subject
Re: Changing image file linked to --- framers Digest, Vol 57, Issue 13






Hi Dan -- I recently had to do something similar and the Frame Forum got 
me the solution. I think it will work for you.

   1. Back up the file in which you want to change the graphic reference
  -- in case you mess it up with this solution.
   2. Save the Frame file  as a .mif file.
   3. Open the .mif file in Notepad or some other text editor.
   4. Find and replace all instances of the graphic's file name with the
  new name.
   5. Save the text file.
   6. Put your new graphic in the same referenced location as the old one.
   7. Open the modified .mif in Frame.
   8. Check to see if the replacement worked.
   9. Save the .mif back to its original .fm file name.

Good luck,
Tony

> --
>
> Message: 2
> Date: Wed, 14 Jul 2010 07:29:56 -0500
> From: "Harding, Dan" 
> To: "framers at lists.frameusers.com" 
> Subject: Changing image file linked to?
> Message-ID:
> 
<4C7DB57DB4CCE948AD27F86FA71E431C0406A584F45A at 
ACES-EXCHANGE2.college.acesnet.uiuc.edu>
> 
> Content-Type: text/plain; charset="us-ascii"
>
> Am using FM9/Win 7 64-bit.
>
> I can do what I want to do in InDesign, QuarkXpress, and PageMaker, but 
for some reason this functionality appears to be absent in FrameMaker, 
which is utterly dain bramaged.
>
> I have a placed image in multiple places in a FrameMaker document. The 
image is placed by reference, not embedded. I now want to link to a 
different graphic (annual updates).
>
> Re-placing the image a zillion times is not an option, as the sizing and 
position is already set. I just want to change what FrameMaker is linking 
to.
>
> For the life of me, I cannot find where or even if, I can do this.
>
> The inelegant solution would be to simply move or rename the 
currently-linked-to file on the hard drive, and rename the new graphic to 
the same name as the old one. I do not like that option at all, as there 
are some instances in other documents that I still wish to link to the old 
image file.
>
> Is FrameMaker's link handling really this clumsy and archaic? In the 
other applications I refer to above, I would either go to a links palette 
and change the destination or right-click on an image and relink it. In 
FrameMaker, the "Object Properties" dialog appears to only report the 
location of the referenced file, not allow you to change it.
>
> What gives?
>
>
> Dan Harding
> 
-- 

*Tony marek
*/Technical Publications Manager

/

*PDF SOLUTIONS*
333 W. SAN CARLOS STREET, SUITE 700
SAN JOSE, CA  95110


/tel/ 408.283.5636
/fax/ 408.280.7915
/email  /tony.marek at pdf.com_

www.pdf.com 

_

/The information in this email and any attachments to it may be 
confidential and/or privileged. Unless you are the intended recipient 
(or authorized to receive it on behalf of the intended recipient), you 
may not use, copy, or disclose to anyone the message or attachments, in 
whole or in part. If you believe that you have received the message in 
error, please delete it forever from your systems and trash, and advise 
the sender by reply email.  ? 2010 PDF Solutions Inc.  All rights 
reserved./


__



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Missing headers and page numbers in FM 8

[ri...@inficon.com]

Have you installed the hotfix for XP printing? This hotfix solved my 
missing material problems.

http://support.microsoft.com/?id=952909

Richard





Brad Simmons  
Sent by: framers-bounces at lists.frameusers.com
07/12/2010 11:39 AM

To
"'framers at lists.frameusers.com'" 
cc

Subject
Missing headers and page numbers in FM 8






Dear Frame Users,

I am a long-time user of FrameMaker who has recently been plagued with a 
problem that I've never encountered before: When I make .PDFs, I usually 
have swaths of pages with some headers and some page numbers missing.

I am using unstructured FrameMaker 8 on a Windows XP platform to create 
books that are usually more than 300 pages. When I go to print a book, I 
first open up all of my chapters. Then I choose "File_Print Book" (I never 
do "Save As PDF"). I print directly to .PDF, without making a separate 
Distiller (.prn) file.

Beginning a few weeks ago, the .PDFs that were created had some headers 
and page numbers missing. Usually, these missing headers and page numbers 
were on consecutive pages - as an example, pages 20-40 would have missing 
page numbers. I would then reattempt the creation of a .PDF oh, two, three 
or sometimes four times, with the result that the exact same headers or 
page numbers would be missing. The ironic thing is that these headers and 
page numbers would appear as normal in the original FM files.

Fortunately, I have managed to get a successful .PDF created with all 
headers and page numbers after my fourth, fifth or sixth try. But this has 
changed a relatively quick process into an irritating process that takes 
much, much longer. 

Worse, the missing page numbers and header problem is appearing across 
numerous files, in numerous books. And this problem has appeared out of 
nowhere - It's as if one day I did not have disappearing headers and page 
numbers, and the next day I did.

Hence I'm wondering: Why is this happening? And does anyone know how I 
could fix this problem?

I described this problem one friend of mine who told me to re-create and 
reassemble my book file from scratch. I did that, to no effect. This same 
friend suggested that I first make a .prn file, but I have never seen the 
value in taking this extra step - and when I tried this longer route to 
PDF creation, it too didn't solve the problem. I also went to Adobe's 
website and found several patches for FM 8. I downloaded those, and these 
did not help either. 

So now I'm grasping at straws - I'm increasing the amount of RAM in my PC 
from 2 GB to 4 GB, just in case this .PDF creation woes have been caused 
by a lack of memory. About the only other thing I could do would be to 
upgrade from FM 8 to FM 9 but I don't know if that would solve the problem 
either. Since I don't know the cause, of the problem I cannot guess at the 
solution.

Does anyone else have other ideas to fix this?

Brad Simmons
Technical Writer
Ag-Leader Technology
Ames, Iowa 
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FM9 getting started

[ri...@inficon.com]

Lynn

I found the Adobe OnDemand Seminar "Getting Started with the new 
FrameMaker 9 User Interface" to be helpful.

Try this link, 

http://www.adobe.com/cfusion/event/index.cfm?event=list&loc=en_us&type=ondemand_seminar&product=FrameMaker&interest=&audience=

Richard

OT: capturing graphical user interfaces on LCD panels

[ri...@inficon.com]

Christopher,

I faced a similar problem, and I asked our engineering development team to 
create a utility that outputs simple bitmap files of the screens. This 
task did not seem to be too difficult for them, and it sure made my life 
easier. It has actually became handy for several groups within my company, 
including Field Service and Customer Service.

Richard

Graphics quality - Mif2Go

[ri...@inficon.com]

Mathieu

While I've got the latest version of Mif2Go, I've not used it in quite 
awhile since I no longer have the requirement to produce HTML docs. So, 
I'm in a memory fog here.  Back when I first started to use Mif2Go to 
product HTML docs, I was not happy with the quality of the graphics in my 
HTML output from FrameMaker. If I remember correctly, using the FrameMaker 
export filters resulted in the poor graphics quality. What you need to do 
is use a third party tool to create the graphics, then tell Mif2Go to use 
the third-party graphics directly. In your Mif2Go manual, check out 
4.8.2.3 Using Third Party Graphics Converters (this from my 2007 May 01 
Mif2Go manual).

Best bet is to contact Omni Systems with your question, or maybe Jeremy 
will read your posting and will point you in the right direction. As I 
remember, Mif2Go support (Jeremy) was very helpful.

Good luck,
Richard

Very slow when printing either to Adobe PDF or Print To File

[ri...@inficon.com]

Kathy,

You wrote, "Richard, regarding your suggestion of using Save As PDFit 
didn't work for me. It tells me I need Distiller 5.0.5 or higher, and that 
confuses me because I've got Distiller v8 that came with Acrobat v8."

I haven't a clue. I've got TCS2 installed, and I'm running FM9.0p250 with 
Acrobat Pro Extended 9.3.2 on a Win XP SP3 Dell workstation with 4 GB RAM. 
Initially I had problems with Save As PDF (my first page graphics didn't 
come through to the PDF). But, I installed the Microsoft HotFix (which is 
supposed to be for text problems) and my graphics PDFd perfectly after 
that. My Save As PDF creates wonderful PDFs, and I'm impressed with how 
fast it works given my graphics intensive manuals (some in the 500 page 
range). 

I'm sorry to hear you are having so much difficulty, but I've no idea how 
to help you.

Regards,
Richard

First referenced graphic in pdf turns gray

[ri...@inficon.com]

Christiane

I'm assuming your on WInXP. When we first started using FM9 Save As PDF, 
the graphics on the first page of PDFs disappeared. We installed the 
Microsoft HotFix and it solved our problem (even though it seemed more for 
text problems, it fix our graphics problem; go figure)

Install the HotFix and see if it solves your problem.

http://support.microsoft.com/?id=952909

Regards,
Richard

Splash Screen

[ri...@inficon.com]

Fred wrote:

"Well, it may not be on the splash screen itself, but there is a checkbox 
item to turn off the splashscreen. (Or at least there is in FrameMaker 
8--I don't have FrameMaker 9, so I don't know if it's still available.) In 
FrameMaker 8, you use File>Preferences>General to open the Preferences 
dialog. The penultimate item in the User Preferences section of the dialog 
is "Don't show Welcome Screen". 

Nope - not there on my WinXP 9.0p250 FM9 version. 

Adding the line "DontShowWelcomeScreen=On" in the Preferences section of 
the maker.ini file in C:\Documents and Settings\Rinch\Application 
Data\Adobe\FrameMaker\9 did the trick. though. 

Richard

Splash Screen

[ri...@inficon.com]

No such entry "DontShowWelcomeScreen=Off" exists on my Win XP FM9 
maker.ini, in either location.

> Is there a way to get rid of the splash screen on Frame 9 {Windows XP}?
> Thanks,

> In maker.ini, change "DontShowWelcomeScreen=Off" to "On". I believe you 
can 
> either change this in the FrameMaker program directory to affect 
everyone, 
> or put it as a line in C:\Documents and Settings\\Application 
> Data\Adobe\FrameMaker\9 to affect only a particular user.

Regards,
Richard

Landscape Tables in a Portrait Style Book

[ri...@inficon.com]

Alison,

I'm FM9.0p250 with Acrobat 9.3.1 Pro Extended, but I've done this as far 
back as FM6 with older versions of Acrobat. 

>From your existing right (odd page) and left (even page) master pages, 
create new master pages. Call them something like LeftRotate and 
RightRotate. Then, rotate the new master pages so the header is on the 
right side of the page. Now rotate the main text area to properly fill the 
rotated (now landscape) page (that is, the text starts at the top left of 
the landscape page). Leave your headers and footers alone. Just rotate the 
main body of the page and reshape it to fit the now landscape page. Don't 
change the text flow. You now have lots of room for your landscape tables, 
and your paragraph catalog still works as you expect. When you need to 
insert your landscape tables, assign the appropriate RightRotate or 
LeftRotate master page. Save As PDF will print it correctly. When you 
print hardcopy from the PDF, select auto rotate and center. 

Regards,
Richard

TCS2 - Unable to install RoboHelp plugin for FrameMaker

[ri...@inficon.com]

Hello RJ J?cquez,

Thank you for your reply.

I tried the fix you suggested (see your email below). 

The line that you said to add to my Maker.ini file was already there, 
exactly as you have it.

Nonetheless, after creating a backup copy of Maker.in, I deleted the 
existing line, added your line, saved and tried linking to a FM .book 
again. I got the same error message. 

I checked the path for:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 
8\RoboHTML\RHFrameMakerServer9.dll,all

It points correctly at C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll

I rebooted my computer, and tried again. I got the same error message.

Do you have any other suggestion?

Richard

Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com

**
NOTICE: - This message including any attachments is intended only for the 
use of the designated recipient(s) named above and may contain 
confidential information protected by law. If you are not the intended 
recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of 
this information is strictly prohibited. If you have received this 
transmission in error, please notify the sender immediately by e-mail and 
delete the original message including any attachments.
**



RJ Jacquez  
12/10/2009 09:51 AM

To
"rinch at Inficon.com" , "framers at 
lists.frameusers.com" 

cc

Subject
RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker






Hi Richard et al,

In general the connection between FrameMaker and RoboHelp in TCS2 happens 
automatically, however we have seen rare cases where the message below 
does appear.  In theses cases, I would recommend the following manual 
steps to correct this issue:

1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application 
Data \Adobe\FrameMaker\9. I have included my local path, so you need to 
substitute with your own username.
2. Locate the Maker.ini file and ideally make a backup of it, just in 
case.
3. In the [APIClients] section of the maker.ini file, add the following 
line, again making sure you are including the correct path:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 
8\RoboHTML\RHFrameMakerServer9.dll,all

4. You should now be able to launch RoboHelp and when you "link" 
FrameMaker files, the FrameMaker application should launch correctly.

Please let me know and I will also post this on my blog below the message 
you left. Sorry about the troubles and I do thank you for using our TCS2 
apps!

Sincerely,

RJ J?cquez
Senior Product Evangelist
Adobe Technical Communication Suite 
Adobe eLearning Suite
http://blogs.adobe.com/rjacquez 
Twitter: @rjacquez


-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of 
rinch at Inficon.com
Sent: Wednesday, December 09, 2009 5:15 AM
To: framers at lists.frameusers.com
Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker

I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208

When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the 
message, "Unable to install RoboHelp plugin for FrameMaker. Please close 
FrameMaker and try again."

Well, FrameMaker is not running.

I've searched the Adobe site, and tried some Google searches, but can't 
seem to find a resolution to this problem.

I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, 
Dual 22" monitors.

Do you know how to resolve my problem, or can you point me to a TCS2 or 
Robohelp discussion list?

Thanks for your help,
Richard
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TCS2 - Unable to install RoboHelp plugin for FrameMaker

[ri...@inficon.com]

I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208

When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the 
message, "Unable to install RoboHelp plugin for FrameMaker. Please close 
FrameMaker and try again."

Well, FrameMaker is not running.

I've searched the Adobe site, and tried some Google searches, but can't 
seem to find a resolution to this problem.

I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, 
Dual 22" monitors.

Do you know how to resolve my problem, or can you point me to a TCS2 or 
Robohelp discussion list?

Thanks for your help,
Richard

With Apologies to RJ - just can't quite feel the love or embrace this FM9 interface

[ri...@inficon.com]

I think the new interface is awesome. Much easier to use. Much faster. 
Much more intuitive. I'm not having any of the problems you describe. I 
run dual screens. Now, I can have all my pods, lists, etcetera in the 
right screen, and have the whole book and doc displayed in my center 
screen. I'd hate to go back to the "antiquated" days. FM6 seems cumbersome 
now. True, I'd make a few changes to make dual screens even nicer. But, 
all 'n all, I think Adobe did an outstanding job with the new FM9 
interface.

Richard

9.0.2 Upgrade problem

[ri...@inficon.com]

Win XP on a Dell workstation. FM9 (TCS2, actually).

Since my FM9 Updater does not work, I'm trying to download the patches 
from Adobe.com. I've been trying off/on for the past few days.

9.0.1 downloaded and installed fine (9.0p230). 

9.0.2 downloaded a corrupt 10.8 MB (should be 21.6 MB) file. It does 
nothing when I click on it. 

9.0.3 downloaded fine, but won't install because my version of FM is 
incorrect (I'm assuming because 9.0.2 is not installed).

Has anyone else had a problem downloading the FM 9.0.2 patch from 
Adobe.com?

FrameMaker Patch (9.0p250) is now available

[ri...@inficon.com]

The updater in my TCS2 FM9 does not work. Clicking Help > Updates yields 
nothing.

I tried the 9.0p250 link sent by Mr. Jacquez. The 9.0.3 update downloaded 
OK, but it will not install because my FM version is wrong.

Looking at the Adobe Updates for FM9, I see 9.0.1, 9.0.2, 9.03. Since my 
FM9 updater does not work, I manually downloaded these updates.

9.0.1 downloaded and installed fine. My FM9 is now at 9.0p230.

9.0.2 downloads a corrupt file. It will not install. The downloaded file 
size is 11.32 KB, yet it is supposed to be 21.6 MB.

9.0.3 downloaded OK, but will not install because my FM version is wrong 
(it wants 9p237, which I presume is installed by the 9.0.2 update).

Has anyone had any luck with downloading and installing 9.0.2?

Richard

Vaguely OT: Graphics Editor Recommendations?

[ri...@inficon.com]

Lea,

I use Adobe Photoshop for bitmap stuff.

I use Adobe Illustrator for vector stuff.

I use FullShot for screen captures, saving into PNG format.

Regards,
Richard





"Lea Rush"  
Sent by: framers-bounces at lists.frameusers.com
01/22/2009 01:07 PM

To

cc

Subject
Vaguely OT: Graphics Editor Recommendations?






Heya,

I'd like to solicit opinions on graphic editors from the community. I'm in 
a
grey area between graphics needs, and I could use some advice on the
appropriate editor.

I care for three kinds of graphics.
*Simple line-art drawings, similar to kindergarten 
mechanical
drawings
*Photos for inclusion in both printed and PDF media
*Software dialog screenshots for both printed and PDF 
media

I'm running Vista with FM8.0. I'm considering upgrading to either TC2 or a
combination of FM9 and Acrobat 9 ProExt, depending on whether the latter
will support round-tripping PDFs in the review process.

Thoughts? Or perhaps a recommendation for a mailing list more appropriate 
to
this question?

Thanks much in advance,
Lea





_

Lea Rush
Software and Documentation Specialist
Astoria-Pacific International
PO Box 830 Clackamas OR 97015
PH: 800-657-3010
FAX:  503-655-7367

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PDF Documentation

[ri...@inficon.com]

Kelly,

My experience is that my users prefer viewing PDFs, preferring PDF over 
paper.

We shifted from delivering paper operating manuals to delivering PDFs on 
CD a years ago. We were worried at first, but needlessly so. We even 
offered to ship printed, bound hardcopy for free to any user that 
requested it. Our users liked the change to PDF very much, and now prefer 
PDFs.  I have not had a request for a hardcopy manual in years. Actually, 
customers have told their reps how much they prefer the PDFs.

Our Service Department initially balked when we talked about doing away 
with hardcopy Service Manuals, but once they started using the PDFs they 
shifted quickly away from paper. I can put E size schematics in a PDF 
(beautiful vector drawings created directly from our CAD software --- for 
example, Service Technicians can print just a portion of the schematic at 
whatever zoom level they want on standard 8 1/2 x 11 paper or print the 
entire schematic on E size paper if the printer supports it). The Service 
Technicians now have PDFs that contain all the Service information they 
need, and they can always find a printer they can hook into to print 
hardcopy, if need be. But, honestly, the standard for them is to work from 
their laptop, viewing the PDF of the manual on screen.

If users are connected to a printer, they will print out pages of interest 
to them. But, I've never heard of anyone actually printing a whole PDF to 
hardcopy.

I do support a product line of hand held instruments used by HVAC 
technicians; more of a main stream, over-the-counter product. For example, 
when you call a HVAC technician to come service your central air 
conditioning, they will probably have in their truck a small hand held 
leak detector in a very tough case. We include small, short, paper manuals 
for those hand held products. We do not supply a CD with the manual on it 
to these people; they prefer paper (they can get their manual in PDF off 
of our website, though). Honestly, these instruments don't really need a 
manual anyway, and I suspect most of these paper manuals are quickly lost 
once people figure out how to install the batteries, how to set the 
sensitivity range, and turn it on/off. 

But, for my larger, more complicated instruments, PDF alone is just fine 
and is actually preferred by my customers. These instruments often come 
with specialized control software, and since those users are already using 
computers, PDF is a natural fit. This is especially true for instruments 
that are used in clean room environments. Years ago I prepared very 
expensive clean room paper manuals. A PDF viewed on their clean room 
computer is now the preferred choice by my users. These instruments are 
not sold "over the counter". They are purchased with Service Contracts 
and/or installation by trained technicians. We don't even supply short 
Quick Use Guides or Getting Started Guides (like those you get when you 
buy a new printer for your home computer) because only trained technicians 
should install the instrument. The installation parameters are in the 
Operating Manual PDF on the CD we supply, but in most cases a trained 
technician, working from a Service Manual PDF, does the actual instrument 
installation.

Your situation may be different than mine. Perhaps your products are more 
"mainstream". But, for me, PDF works well for all but my hand held 
products, and PDF is preferred over  hardcopy by all but my hand held 
product users.

Richard





"Kelly McDaniel"  
Sent by: framers-bounces at lists.frameusers.com
01/22/2009 11:40 AM

To

cc

Subject
PDF Documentation






Quick Survey:



Is it your experience that users view PDF documentation on their
computer display in preference to printing it for use?

If so, by what ratio of view:print? Opinions and SWAGs are fine.



Kelly M. McDaniel

Senior Technical Writer



Pavilion Technologies

A Rockwell Automation Company



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Regarding Internal Message

[ri...@inficon.com]

Charlene,

When my IS group installed the Windows SP3 patch on my WinXP system, I 
started getting the message you described.

I'm FM6.0p405 on Windows XP v2002 Service Pack 3, Dell Precision 450 
Workstation (Xeon CPU 2.4GHz, 3GB RAM)

I swear I have never knowingly imported any graphic into FM using OLE.

But, somehow in my older FM files that have some "copied into document" 
graphics, once SP3 was installed these graphics became OLE and I got the 
error that you describe.

I have to go through the "unsaving" FM file and delete all of these OLE 
graphics, importing their replacement by reference. Once I got rid of 
anything that was OLE, I could save the FM file. 

Abit of a PITA, but luckily for me, these offending OLE graphics are 
typically located on a reference page that's been carried along for years. 
I did have a couple of documents that I had to search for the offending 
OLE graphic. Abit tedious since I had to check the properties for every 
graphic. But, sure enough I eventually found the offending OLE graphic and 
once replaced, the file saved for me.

Good luck,
Richard

Can FM6 and FM8 coexist on the same computer?

[ri...@inficon.com]

FM6.0p405 on WIndows XP v2002 Service Pack 3 (Xeon CPU 2.4GHz, 3GB RAM)

Can I install FM8 on this computer, having both FM6 and FM8 coexist? 

Are there any issues that I should be aware of?

Thanks!
Richard

MIF to SGML/XML

[ri...@inficon.com]

Have you considered mif2go?

http://www.omsys.com/

Richard

weird symbols in front of my Chapter Titles

[ri...@inficon.com]

Deirdre

Try saving your document to .mif then back to .fm and see if this removes 
the little white box

Richard

FrameMaker on Windows - Issues Discussed Today

[ri...@inficon.com]

Dov,

Thank you for taking the time to write your e-mails to the Framers E-Mail 
List. Your insight and helpfulness is always greatly appreciated.

Your comment, "Large enterprises are notoriously slow in changing their 
standard software configurations" certainly hits home with me. As a 
manager in a large enterprise, I've been trying to upgrade from FrameMaker 
6 for years now. Sometimes I think we will never upgrade, no matter how 
well I present my arguments to do so. It all boils down to money and 
customer satisfaction. My customers are very happy with my manuals, and 
upper management is loathe to spend money to improve a process that 
currently works very well.

Obviously, you are a tremendous proposal writer. How you justified the 
computer system you use (and a 30" monitor no less) is nothing short of 
amazing to me. If I were to put in a request for such a system, I probably 
could hear my IS department laughing even though we are at opposite ends 
of the building.

Again, thank you for taking the time to monitor and respond to the Framers 
E-Mail List

Richard

future of FrameMaker

[ri...@inficon.com]

Oh, no, not again! Where do these "death of FrameMaker" myths start? If 
you've been going to conferences and reading industry-related 
publications, you'd know FrameMaker is alive and well loved by Adobe.

Richard

List of linked graphic file locations

[ri...@inficon.com]

Have you checked out Bruce Foster's Archive plugin? I use it all the time 
to archive my completed projects, or to prepare projects for translation. 
See 

http://home.comcast.net/~bruce.foster/Archive.htm

Richard

FM 6 + mif2go, or just FM 8?

[ri...@inficon.com]

I'm using FrameMaker 6.0p405 on a Windows XP Dell 450 workstation.

I've just been asked to supply manuals in HTML. Currently, my deliverable 
is PDF.

I am seriously considering mif2go for producing the HTML.

But, before I invest the time and money, I wondering if FrameMaker 8 with 
its XML output will give me the same result, without mif2go? 

The result being manuals that can be read by any web browser, produced 
directly from FrameMaker 8.

Thanks for your insight,
Richard

FrameMaker to HTML

[ri...@inficon.com]

I am running FrameMaker 6.0p405 on Windows XP. Normally, I supply PDFs of 
manuals (made from FrameMaker books).

I've got a request to supply a manual in HTML format. I've never looked at 
HTML before, so I am clueless.

In FrameMaker 6.0p405, saving the book at HTML results in quite a mess.

Saving the Acrobat Professional 7.0.9 PDF as HTML results in a similar 
mess.

How do I convert my FrameMaker files into HTML? Can you give me an outline 
of the steps that I should follow, or point me at some written 
instruction?

Thanks for you help,
Richard

FM v. RoboHelp

[ri...@inficon.com]

Hi Lin,

Your "Quality" person is way off mark. Sounds to me like you know what you 
are talking about.

By the by, in the odd case where I've been required to submit HTML files 
(for help systems), I've also used FM -> Mif2Go with great results.

But, HTML is rare for me. The majority of my deliverables are PDFs 
(Operating Manuals, Field Service Manuals, Release Notes, Admin Guides, 
etc.) and FrameMaker is clearly the superior tool for creating those 
graphically rich documents with hyperlinked TOCs and Indexes and 
hyperlinked cross-references in text (all the goodies we've come to expect 
in modern manuals), not to mention FM's "Book" feature making life-cycle 
management easy.

Stick to your guns. FrameMaker is the right tool for you.

Regards,
Richard

oversized drawings, schematics in book

[ri...@inficon.com]

Hi Kara,

I use oversize engineering drawings all the time in my Service Manuals. 
Our drafting group sends our drawings in PDF format. I open the PDF in 
Illustrator, rotate and size it as necessary, then scale it down so that 
it is no more than 8.5 inches high (or 5.9 inches wide). Once I've got the 
drawing rotated and sized, I save it as an EPS with a B&W preview.

In FrameMaker, I have set up a rotated whole page 2 cell table. One cell 
holds the Table X_X auto number scheme, so I add the title of the drawing 
to that to get a "Table X-X Title". Into the other cell, I place the EPS 
file of the engineering drawing.

Of course, in FrameMaker it all look horrible because I am only looking at 
the Preview. And, when I print the page, because the engineering drawing 
is now scaled to 8.5" high, often I cannot read the drawings. This is 
especially true of large electrical schematics.

But, when I PDF that FrameMaker page, I get a beautiful vector graphic 
that I can (in a PDF viewer) zoom in on to see even the smallest detail.

Our Service Engineers like having the drawings in the PDF like this. They 
can zoom in a small area and, if they want hardcopy, just print the zoomed 
area (Print Current View) or they can choose a printer that prints large 
paper sizes and select "Fit To Printer Margins" and print the page 
containing the engineering drawing on a page size that's as large as their 
printer will support.

Hope this helps,
Richard

I want the crossreference to show the whole image

[ri...@inficon.com]

Ok, sorry, I am moving too fast this afternoon. Our users with trackballs 
did NOT like the single page feature.

Is it too late for another coffee?

Regards,
Richard


Richard Combs wrote, "Frankly, every solution other than putting the 
captions above the
figures is a kludge -- which is why we put captions above the figures.
Captions above make more sense anyway -- tell the reader what you're
going to show them before you show it, not after."

We played all of these "kludge" games and gave up on them. Our users with 
trackballs did like the single page layout, either. Ultimately, we changed 
our Style Guide to put captions at the top of our figures (and tables). No 
one has complained since we made that shift. Honestly, I think it makes 
more sense to have the captions at the top of the figure anyway, from a 
"linear read" perspective.

Regards,
Richard

**
Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com

**
NOTICE: - This message including any attachments is intended only for the 
use of the designated recipient(s) named above and may contain 
confidential information protected by law. If you are not the intended 
recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of 
this information is strictly prohibited. If you have received this 
transmission in error, please notify the sender immediately by e-mail and 
delete the original message including any attachments.
**

I want the crossreference to show the whole image

[ri...@inficon.com]

Richard Combs wrote, "Frankly, every solution other than putting the 
captions above the
figures is a kludge -- which is why we put captions above the figures.
Captions above make more sense anyway -- tell the reader what you're
going to show them before you show it, not after."

We played all of these "kludge" games and gave up on them. Our users with 
trackballs did like the single page layout, either. Ultimately, we changed 
our Style Guide to put captions at the top of our figures (and tables). No 
one has complained since we made that shift. Honestly, I think it makes 
more sense to have the captions at the top of the figure anyway, from a 
"linear read" perspective.

Regards,
Richard

**
Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com

**
NOTICE: - This message including any attachments is intended only for the 
use of the designated recipient(s) named above and may contain 
confidential information protected by law. If you are not the intended 
recipient, you are hereby notified that any disclosure, copying, 
distribution, or the taking of any action in reliance on the contents of 
this information is strictly prohibited. If you have received this 
transmission in error, please notify the sender immediately by e-mail and 
delete the original message including any attachments.
**

Simplified English (ASD-STE100)

[ri...@inficon.com]

Steve,

Are you a member of the Simplified English list? Your question might be 
better answered there. Check out::

http://listserv.linguistlist.org/archives/simplified-english.html

Regards,
Richard

mailto: what am I doing wrong?

[ri...@inficon.com]

Microsoft Windows 2000 5.00.2195 Service Pack 4. FrameMaker 6.0p405. 
Acrobat Professional 7.0.8

I'm trying to create a mailto: link in FrameMaker that will be active in 
the PDF.

I chose Special >> Hypertext..

In the Hypertext dialog, I selected Go To URL.

In the Syntax area I typed:

message URL "mailto:Thin.Film at inficon.com?subject=Thin Film Help"

Then I PDF the document.

When I click on the link in the PDF, my Lotus Notes opens, but the To: 
field is Film at inficon.com (it should be Thin.Film at inficon.com). 

There is nothing in the Subject: field (there should be Thin Film Help).

And my Internet Explorer browser opens, too, with a Action Cancelled error 
screen (and mailto:Film at inficon.com is in the address field). I do not 
want the browser to open.

What am I doing wrong? 

Thanks!
Richard