All, I think the combination of Simon's listed exclusions and IT making a change to real-time protection was the solution that worked for us.
Thank you all. ________________________________ From: Framers <framers-bounces+cuc2u=hotmail....@lists.frameusers.com> on behalf of framers-requ...@lists.frameusers.com <framers-requ...@lists.frameusers.com> Sent: Tuesday, June 14, 2022 1:01 PM To: framers@lists.frameusers.com <framers@lists.frameusers.com> Subject: Framers Digest, Vol 195, Issue 4 Send Framers mailing list submissions to framers@lists.frameusers.com To subscribe or unsubscribe, visit http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com You can reach the person managing the list at framers-ow...@lists.frameusers.com When replying, please edit your Subject line so it is more specific than "Re: Contents of Framers digest..." Today's Topics: 1. Re: Save to PDF - Minutes turned into hours (docu...@hotmail.com) 2. Re: Save to PDF - Minutes turned into hours (Simon BUCH) 3. Re: Framers Digest, Vol 195, Issue 3 - Save to PDF - Minutes turned into hours (cuc tu) (Orly Zimmerman) ---------------------------------------------------------------------- Message: 1 Date: Mon, 13 Jun 2022 22:11:47 +0000 From: <docu...@hotmail.com> To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: Re: [Framers] Save to PDF - Minutes turned into hours Message-ID: <sj0pr17mb5957147bafac6409d4b8c586ba...@sj0pr17mb5957.namprd17.prod.outlook.com> Content-Type: text/plain; charset="iso-8859-1" If I recall correctly, the need to do the 2-step PDF generation process ended some time around FM 8. It's also significant that neither part of the process was a "save as". The first step was to Print to a PDF file, then Distill the PS to PDF using the Adobe Distiller tool. It's also significant to note that the 2-step process did not produce an interactive PDF file. In particular, cross-references and coded hyperlinks are not active links because the link information was not passed through to the PS when you were "printing" a document or book. -FR ________________________________ From: Framers <framers-bounces+docudoc=hotmail....@lists.frameusers.com> on behalf of Marek, James <jim.marek....@siemens.com> Sent: Monday, June 13, 2022 3:57 PM To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: Re: [Framers] Save to PDF - Minutes turned into hours Way back when, on FM 6, we also had problems with "Save to PDF". Adobe recommended saving as a PostScript file, then saving that as a PDF. -----Original Message----- From: Framers <framers-bounces+jim.marek.ext=siemens....@lists.frameusers.com> On Behalf Of Tom Beiswenger Sent: Monday, June 13, 2022 12:26 PM To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: Re: [Framers] Save to PDF - Minutes turned into hours Our company also is still using FM12. All was well until everyone was upgraded to Windows 10 and the company wasn't willing to pay the subscription price for upgrading FM from a 32 bit app to 64 bit. Save to PDF was broken. After attempting to save two large books to PDF and ended up one "no file" and one that worked, I discovered that if I created a little dummy book (a 3-4 page) FM book and always did a save as PDF on it before doing the same with a real book, the save as PDF worked. That was several years ago. I only have to run the dummy book once during an FM session. Not sure why it works, but it does. ________ ------------------------------ Message: 2 Date: Tue, 14 Jun 2022 08:15:24 +0100 From: Simon BUCH <simon.b...@m-ais.com> To: "An email list for people using Adobe FrameMaker software." <framers@lists.frameusers.com>, cuc tu <cu...@hotmail.com> Subject: Re: [Framers] Save to PDF - Minutes turned into hours Message-ID: <b520a271-147e-3d42-94f8-ac5f343b2...@m-ais.com> Content-Type: text/plain; charset=UTF-8; format=flowed Hello, I have experienced this many times with my customers where documents fail to print, or are very slow to print. The behaviour seems to be exacerbated by having embedded PDF in a FrameMaker document, or graphics that contain transparency. I discovered this years ago, and it's actually an interaction between Microsoft anti-virus products and the Acrobat Distiller [Adobe PDF printer] process that causes it to hang while attempting to print any documents which contain embedded graphics with transparency areas.? Documents that don't have transparent graphics often print without any problem. The antivirus products known to experience this behaviour are: ???? Windows Defender ???? Windows Intune Endpoint Protection ???? Microsoft Security Essentials ???? Microsoft System Center Endpoint Protection ???? Microsoft Forefront Security for SharePoint ???? Microsoft Endpoint Protection ???? Microsoft Forefront Endpoint Protection To allow FrameMaker and Acrobat Distiller to print, and if you make use of Microsoft anti-virus products, it is recommended to configure the antivirus product to exclude scanning the processes such as: %ProgramFiles%\Adobe\Adobe FrameMaker 2019\FrameMaker.exe %ProgramFiles(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe ? and also to exclude scanning the folders and files below: %ProgramFiles(x86)%\Adobe If your IT department don't permit you do add these exceptions, inform them that their choice of antivirus product prevents you from producing PDF using the Adobe PDF printer, and make it *their* problem! I would also advise them that the Microsoft "Print to PDF" printer is *not* an option as it does not provide all the features you require to create your PDF. I hope this helps resolve the problems you have experienced. Regards /// Simon BUCH On 13/06/2022 18:06, cuc tu wrote: > Hi All, > > One-by-one, we're all experiencing a problem saving as PDF. We're still using > FM12. It does not matter if we're working on the network or local HDD. > > We know the IT group changed virus protection from Sophos to Windows Security > and we've disabled everything we can. I'm not sure if that is related or if > there could have been a Windows update that has affected this version of FM. > We've tried uninstalling and reinstalling. > > > Any suggestions? > > Thanks, C2 > ________________________________ > > _______________________________________________ > > This message is from the Framers mailing list > > Send messages tofram...@lists.frameusers.com > Visit the list's homepage athttp://www.frameusers.com > Archives located athttp://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe > athttp://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions tolistad...@frameusers.com ------------------------------ Message: 3 Date: Tue, 14 Jun 2022 07:35:54 +0000 From: Orly Zimmerman <or...@xsightlabs.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Cc: "cu...@hotmail.com" <cu...@hotmail.com> Subject: Re: [Framers] Framers Digest, Vol 195, Issue 3 - Save to PDF - Minutes turned into hours (cuc tu) Message-ID: <as8p193mb1416403907d4f01d838c4d8fc2...@as8p193mb1416.eurp193.prod.outlook.com> Content-Type: text/plain; charset="utf-8" HI C2, Did you try a MIF wash? This means saving all the files, as well as the book file, as MIF, and then resaving as FM. This and perhaps restarting your computer usually helps in these situations. The simple way to do the MIF wash to a book is to install the BookMIFwash driver (BookComponentMIFWash.dll found in the ) that comes with your FM installation - search for it in one of the FM subfolders - there is a text readme file (fm_bookmifwash.c) that tells you how to install it such that it shows up on your FM menu line. This, in the past, has saved me many times. (Oddly enough, it's under SAMPLES>SCRIPTS and UTILITIES in my installation.) I currently run the latest FM - so now I do a Publish>PDF which is usually fine. Haven't had to do a MIF wash in a while, thank goodness. Much Luck, OrlyZ ---------------------------------------------------------------------- Message: 1 Date: Mon, 13 Jun 2022 17:06:57 +0000 From: cuc tu <cu...@hotmail.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Subject: [Framers] Save to PDF - Minutes turned into hours Hi All, One-by-one, we're all experiencing a problem saving as PDF. We're still using FM12. It does not matter if we're working on the network or local HDD. We know the IT group changed virus protection from Sophos to Windows Security and we've disabled everything we can. I'm not sure if that is related or if there could have been a Windows update that has affected this version of FM. We've tried uninstalling and reinstalling. Any suggestions? Thanks, C2 ________________________________ ------------------------------ Subject: Digest Footer _______________________________________________ This daily digest is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ------------------------------ End of Framers Digest, Vol 195, Issue 4 *************************************** _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
