Re: [Framers] Unable to obtain newest TCS from Adobe under maintenance agreement

2017-05-30 Thread Stefan Gentz 
Hi Dan,

sounds like very bad experience. Without more details it's difficult for me to 
say, what went wrong where, but I can assure you, that we can sort this out 
quickly.

Please send me off-list some more details and connect me with your campus rep 
so that I can see which "maintenance contract" we are talking about. It sounds 
a little bit strange to me, because from my first understanding you should be 
in the University Outreach Program from Adobe Technical Communication and not 
under some "maintenance contract" (from probably some other agreement between 
your University and Adobe).

Looking forward to your email to ge...@adobe.com. I'm 
in flights most if the day tomorrow, but will try to solve it in between with 
you and your campus rep. If gor some reason it should not work tomorrow (you 
never know when traveling), we will sort it out on Thursday.



Regards,
Stefan Gentz
Global Evangelist, Technical Communication
[Adobe]  [Adobe TCS Icon] 
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On 30. May 2017, at 18:53, Harding, Dan 
> wrote:

Good morning,

My apologies for the somewhat off-topic post, but with Adobe reps participating 
on this list, my hope is that someone here can put me in touch with the 
appropriate party at Adobe that can solve this issue.

In December of 2015 my university department purchased a renewal of software 
"maintenance" for my license of Technical Communication Suite, which is 
supposed to provide all upgrades at no charge through January 1, 2018. When TCS 
2017 was released earlier this year I had the campus software purchasing entity 
put through a request to obtain my copy of TCS 2017 under the agreement. My 
campus rep has been working on this for MONTHS now and keeps getting 
stonewalled and passed around to different groups within Adobe, with no 
resolution in sight.

For whatever reason, Adobe is refusing to honor the software maintenance that 
we paid for.

Whom at Adobe should I be yelling at? I've reached my limit with respect to 
patience.

Thank you.

Dan Harding
University of Illinois at Urbana-Champaign
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Re: [Framers] Unable to obtain newest TCS from Adobe under maintenance agreement

2017-05-30 Thread Priyank Shrivastava . 
Hi Dan,

I will forward this to concern team and they will get in touch with you.

Thanks,
Priyank Shrivastava.

-Original Message-
From: Framers [mailto:framers-bounces+priyasha=adobe@lists.frameusers.com] 
On Behalf Of Harding, Dan
Sent: Tuesday, May 30, 2017 10:24 PM
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: [Framers] Unable to obtain newest TCS from Adobe under maintenance 
agreement

Good morning,

My apologies for the somewhat off-topic post, but with Adobe reps participating 
on this list, my hope is that someone here can put me in touch with the 
appropriate party at Adobe that can solve this issue.

In December of 2015 my university department purchased a renewal of software 
"maintenance" for my license of Technical Communication Suite, which is 
supposed to provide all upgrades at no charge through January 1, 2018. When TCS 
2017 was released earlier this year I had the campus software purchasing entity 
put through a request to obtain my copy of TCS 2017 under the agreement. My 
campus rep has been working on this for MONTHS now and keeps getting 
stonewalled and passed around to different groups within Adobe, with no 
resolution in sight.

For whatever reason, Adobe is refusing to honor the software maintenance that 
we paid for.

Whom at Adobe should I be yelling at? I've reached my limit with respect to 
patience.

Thank you.

Dan Harding
University of Illinois at Urbana-Champaign 
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[Framers] Unable to obtain newest TCS from Adobe under maintenance agreement

2017-05-30 Thread Harding, Dan 
Good morning,

My apologies for the somewhat off-topic post, but with Adobe reps participating 
on this list, my hope is that someone here can put me in touch with the 
appropriate party at Adobe that can solve this issue.

In December of 2015 my university department purchased a renewal of software 
"maintenance" for my license of Technical Communication Suite, which is 
supposed to provide all upgrades at no charge through January 1, 2018. When TCS 
2017 was released earlier this year I had the campus software purchasing entity 
put through a request to obtain my copy of TCS 2017 under the agreement. My 
campus rep has been working on this for MONTHS now and keeps getting 
stonewalled and passed around to different groups within Adobe, with no 
resolution in sight.

For whatever reason, Adobe is refusing to honor the software maintenance that 
we paid for.

Whom at Adobe should I be yelling at? I've reached my limit with respect to 
patience.

Thank you.

Dan Harding
University of Illinois at Urbana-Champaign
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