Re: [Framers] Windows Anti-virus prevents PDF generation in unique graphic setup

2018-05-18 Thread Simon BUCH 

Hello Carla,

I have previously experienced this some years ago, and another user in 
this forum also experienced this - around 7 March 2013.


From my investigations, it appears that any graphic with a transparency 
layer cause the Microsoft AV engine to work overtime, and fail to print 
anything.  Looking into the problem further, I discovered Microsoft have 
multiple AV products, such as:

•    Microsoft Security Essentials
•    Microsoft System Center Endpoint Protection
•    Microsoft Forefront Security for SharePoint
•    Microsoft Endpoint Protection
•    Microsoft Forefront Endpoint Protection
•    Windows Intune Endpoint Protection
•    Windows Defender

It should be noted that Windows 10 is supplied with a copy of Microsoft 
Windows Defender, and it is not possible to uninstall.
It is typically deactivated when a third party antivirus product is 
installed.


To allow FrameMaker and Acrobat Distiller to print, if you make use of 
Microsoft anti-virus products, it is recommended to configure the 
antivirus product to exclude scanning the processes such as:

    %PROGRAMFILES(x86)%\Adobe\Adobe FrameMaker 2017\FrameMaker.exe
    %PROGRAMFILES(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe
… and also to exclude scanning the folders and files below:
    %PROGRAMFILES(x86)%\Adobe


Regards
// Simon BUCH -- M-AIS



On 18/05/2018 23:32, Martinek, Carla wrote:

Sharing a problem that has vexed us and our translation vendor for a few days now. 
We found the solution after much trial & error, so wanted to share this here in 
case someone else runs into it. We tested on two different systems just to be sure.

Operating System
Windows 10 / Windows 7 Ultimate

Applications
FrameMaker 2017, version: 14.0.4.511
Illustrator CC 2018, version 22.1 (64 bit)
Photoshop CC 2018, version 19.1.4
Distiller DC, Professional Version 18.11.20040281318

Conditions to reproduce the problem
The FrameMaker file contains a link to an .ai file. The linked .ai file 
contains a linked .psd file. The .psd file has a clipping mask in Illustrator, 
and part of the clipped image that is not visible extends past the artboard 
edge in the .ai file.
If Microsoft Security Essentials (Windows 7) or Windows Defender (Windows 10) 
real-time protection is turned on, the PostScript file will take much longer to 
print than if real-time protection was off. Not tested using other versions of 
Windows.
In the FrameMaker book that brought this to our attention, there were 127 pages 
and 31 linked .ai files that met the criteria above to reproduce the problem. 
Printing to a Postscript file took around 14 hours to complete. Once real-time 
file protection was turned off, printing to a PostScript file took around 5 
minutes.

-Carla


[Zebra_Logo_Stacked_K_small]

Carla Martinek
Translation Coordinator & Editor
ZEBRA TECHNOLOGIES CORPORATION

2S 081
3 Overlook Point
T: +1 847 793 5616  F: +1 847 353 2959
cmarti...@zebra.com
www.zebra.com



___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com
Visit the list's homepage at  http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at 
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to listad...@frameusers.com

Re: [Framers] Windows Anti-virus prevents PDF generation in unique graphic setup

2018-05-18 Thread Peter Gold 
Great persistent detective work, Carla. Kudos to you and your colleagues.
Please be sure the info gets reported to the FM development team. Let's
hope any fix doesn't cause another puzzlement.

It sounds like some kind of validation is repeating unnecessarily.

Back in the days of FM on UNIX, one of the new releases suddenly became
stalled when printing. After much similar teeth-grinding system-level
research, it turned out that "fixing" a former printing annoyance/bug was
the cause. The "fix" was to verify the presence, and validate the status,
of all printers connected to all users on the enterprise's network, every
time a new print job was submitted. So little code, so much time-consuming
delay.

On Fri, May 18, 2018 at 4:32 PM, Martinek, Carla 
wrote:

> Sharing a problem that has vexed us and our translation vendor for a few
> days now. We found the solution after much trial & error, so wanted to
> share this here in case someone else runs into it. We tested on two
> different systems just to be sure.
>
> Operating System
> Windows 10 / Windows 7 Ultimate
>
> Applications
> FrameMaker 2017, version: 14.0.4.511
> Illustrator CC 2018, version 22.1 (64 bit)
> Photoshop CC 2018, version 19.1.4
> Distiller DC, Professional Version 18.11.20040281318
>
> Conditions to reproduce the problem
> The FrameMaker file contains a link to an .ai file. The linked .ai file
> contains a linked .psd file. The .psd file has a clipping mask in
> Illustrator, and part of the clipped image that is not visible extends past
> the artboard edge in the .ai file.
> If Microsoft Security Essentials (Windows 7) or Windows Defender (Windows
> 10) real-time protection is turned on, the PostScript file will take much
> longer to print than if real-time protection was off. Not tested using
> other versions of Windows.
> In the FrameMaker book that brought this to our attention, there were 127
> pages and 31 linked .ai files that met the criteria above to reproduce the
> problem. Printing to a Postscript file took around 14 hours to complete.
> Once real-time file protection was turned off, printing to a PostScript
> file took around 5 minutes.
>
> -Carla
>
>
> [Zebra_Logo_Stacked_K_small]
>
> Carla Martinek
> Translation Coordinator & Editor
> ZEBRA TECHNOLOGIES CORPORATION
>
> 2S 081
> 3 Overlook Point
> T: +1 847 793 5616  F: +1 847 353 2959
> cmarti...@zebra.com
> www.zebra.com
>
>
> Follow Zebra!
>
> [social-fb]
>
> [social-tstr]
>
> [social-in] trk=tyah=tarId:1398351214615,tas:zebra,idx:3-1-7>
>
> [social-g+] 116127895496262117488/posts>
>
> [social-B]
>
> [social-youtube]
>
> [social-zebra]
>
>
>
>
>
>
>
> 
> - CONFIDENTIAL-
>
> This email and any files transmitted with it are confidential, and may
> also be legally privileged. If you are not the intended recipient, you may
> not review, use, copy, or distribute this message. If you receive this
> email in error, please notify the sender immediately by reply email and
> then delete this email.
> -- next part --
> A non-text attachment was scrubbed...
> Name: image001.png
> Type: image/png
> Size: 3867 bytes
> Desc: image001.png
> URL:  com/attachments/20180518/80a9b75e/attachment.png>
> -- next part --
> A non-text attachment was scrubbed...
> Name: image002.png
> Type: image/png
> Size: 717 bytes
> Desc: image002.png
> URL:  com/attachments/20180518/80a9b75e/attachment-0001.png>
> -- next part --
> A non-text attachment was scrubbed...
> Name: image003.png
> Type: image/png
> Size: 789 bytes
> Desc: image003.png
> URL:  com/attachments/20180518/80a9b75e/attachment-0002.png>
> -- next part --
> A non-text attachment was scrubbed...
> Name: image004.png
> Type: image/png
> Size: 844 bytes
> Desc: image004.png
> URL:  com/attachments/20180518/80a9b75e/attachment-0003.png>
> -- next part --
> A non-text attachment was scrubbed...
> Name: image005.png
> Type: image/png
> Size: 1092 bytes
> Desc: image005.png
> URL:  com/attachments/20180518/80a9b75e/attachment-0004.png>
> -- next part --
> A non-text attachment was scrubbed...
> Name: image006.png
> Type: image/png
> Size: 844 bytes
> Desc: image006.png
> URL:

[Framers] Windows Anti-virus prevents PDF generation in unique graphic setup

2018-05-18 Thread Martinek, Carla 
Sharing a problem that has vexed us and our translation vendor for a few days 
now. We found the solution after much trial & error, so wanted to share this 
here in case someone else runs into it. We tested on two different systems just 
to be sure.

Operating System
Windows 10 / Windows 7 Ultimate

Applications
FrameMaker 2017, version: 14.0.4.511
Illustrator CC 2018, version 22.1 (64 bit)
Photoshop CC 2018, version 19.1.4
Distiller DC, Professional Version 18.11.20040281318

Conditions to reproduce the problem
The FrameMaker file contains a link to an .ai file. The linked .ai file 
contains a linked .psd file. The .psd file has a clipping mask in Illustrator, 
and part of the clipped image that is not visible extends past the artboard 
edge in the .ai file.
If Microsoft Security Essentials (Windows 7) or Windows Defender (Windows 10) 
real-time protection is turned on, the PostScript file will take much longer to 
print than if real-time protection was off. Not tested using other versions of 
Windows.
In the FrameMaker book that brought this to our attention, there were 127 pages 
and 31 linked .ai files that met the criteria above to reproduce the problem. 
Printing to a Postscript file took around 14 hours to complete. Once real-time 
file protection was turned off, printing to a PostScript file took around 5 
minutes.

-Carla


[Zebra_Logo_Stacked_K_small]

Carla Martinek
Translation Coordinator & Editor
ZEBRA TECHNOLOGIES CORPORATION

2S 081
3 Overlook Point
T: +1 847 793 5616  F: +1 847 353 2959
cmarti...@zebra.com
www.zebra.com


Follow Zebra!

[social-fb]

[social-tstr]

[social-in]

[social-g+]

[social-B]

[social-youtube]

[social-zebra]








- CONFIDENTIAL-

This email and any files transmitted with it are confidential, and may also be 
legally privileged. If you are not the intended recipient, you may not review, 
use, copy, or distribute this message. If you receive this email in error, 
please notify the sender immediately by reply email and then delete this email.
-- next part --
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 3867 bytes
Desc: image001.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 717 bytes
Desc: image002.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 789 bytes
Desc: image003.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 844 bytes
Desc: image004.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 1092 bytes
Desc: image005.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 844 bytes
Desc: image006.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 1156 bytes
Desc: image007.png
URL: 

-- next part --
A non-text attachment was scrubbed...
Name: image008.png
Type: image/png
Size: 1255 bytes
Desc: image008.png
URL: 

___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com
Visit the list's homepage at  http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at 
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send