"FrameMaker has detected a problem and must quit" Really?! - support for networked drives
Hi Kapil As in the Framer's post below, Ken's been told by Adobe support that FM11 isn't happy with working across networked drives. This has - not surprisingly - created consternation on the list. It seems very unlikely to be true, but can you please reply and confirm or deny it? Many thanks Rebecca >>> Ken Poshedly 02/14/13 9:32 AM >>> FWIW, I just learned from Adobe tech support (via phone call) that the permissions in FrameMaker 11.0 have been modified so that the data files should also be on the same hard drive where FM 11.0 is installed. Working across drives (FM here, data files there) is no longer an accepted practice -- at least not with FM11. I guess this explains the flaky, intermittent nature of my coworker's FM crashes because that (the "wrong" way is just how we've been doing things here. Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes. -- Ken in Atlanta From: Ken Poshedly To: techwr-l at techwr-l.com Sent: Wed, February 13, 2013 10:47:05 AM Subject: "FrameMaker has detected a problem and must quit" Really?! To all, Please excuse this x-posting (Framemaker list), but no replies at all from there so far. My coworker is running FrameMaker 11.0 and is frustrated because twice this morning, FrameMaker crashed on his terminal (luckily creating recovery files, though). The warning pop-up window that displayed announcing this glorious impending shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . " We have looked at the extremely cryptic error log file that was generated and of course, it's as clear as mud to me. Note that my coworker prefers to keep his book and all member chapter files open. He also prefers to embed all his graphics so the various chapter file sizes are MUCH larger than if the graphics were referenced. Thus, the following: Title page with copyright page -- 835 Kb (no graphics) TOC -- 870 Kb (again, no graphics) Section 1 -- 4,740 Kb Section 2 -- 8,720 Kb Section 3 -- 14,983 Kb Section 4 -- 45,815 Kb Section 5 -- 22,066 Kb Section 6 -- 53,033 Kb For instance, Section 6 is 89 pages in length with all graphics (strictly line art) embedded and the file size is 53,033 Kb (that's a little over 53 megabytes). In a previous version of this manual (when the graphics were referenced), the file size was just a mere fraction of this (perhaps 20 Kb or 30 Kb). His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, Service Pack 3. So the questions: * What do those internal error numbers specifically mean? * Is/are the error/errors caused by a hardware problem or a software problem? -- Ken in Atlanta ^ STC Vice President Nicky Bleiel is giving a free webinar on best practices for creating mobile help. Learn more: http://bit.ly/WNaCzd ^ You are currently subscribed to TECHWR-L as poshedly at bellsouth.net. To unsubscribe send a blank email to techwr-l-leave at lists.techwr-l.com Send administrative questions to admin at techwr-l.com. Visit http://www.techwhirl.com/email-discussion-groups/ for more resources and info. Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives NOTICE: This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error please notify Allied Telesis Labs Ltd immediately. Any views expressed in this message are those of the individual sender, except where the sender has the authority to issue and specifically states them to be the views of Allied Telesis Labs.
Re: "FrameMaker has detected a problem and must quit" Really?! - support for networked drives
Adobe support said working on local copies was the workaround for the problem. That's not the same as saying that FrameMaker can't work with files on a network drive, just a tacit admission that the implementation is buggy. There's nothing FM11-specific about that. You can find lots of examples on forums.adobe.com. On Wed, Feb 13, 2013 at 12:54 PM, rebecca officer wrote: > As in the Framer's post below, Ken's been told by Adobe support that FM11 > isn't happy with working across networked drives. This has - not surprisingly > - created consternation on the list. It seems very unlikely to be true, but > can you please reply and confirm or deny it? ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
"FrameMaker has detected a problem and must quit" Really?! - support for networked drives
Adobe support said working on local copies was the workaround for the problem. That's not the same as saying that FrameMaker can't work with files on a network drive, just a tacit admission that the implementation is buggy. There's nothing FM11-specific about that. You can find lots of examples on forums.adobe.com. On Wed, Feb 13, 2013 at 12:54 PM, rebecca officer wrote: > As in the Framer's post below, Ken's been told by Adobe support that FM11 > isn't happy with working across networked drives. This has - not surprisingly > - created consternation on the list. It seems very unlikely to be true, but > can you please reply and confirm or deny it?
Re: "FrameMaker has detected a problem and must quit" Really?! - support for networked drives
Hi Kapil As in the Framer's post below, Ken's been told by Adobe support that FM11 isn't happy with working across networked drives. This has - not surprisingly - created consternation on the list. It seems very unlikely to be true, but can you please reply and confirm or deny it? Many thanks Rebecca >>> Ken Poshedly 02/14/13 9:32 AM >>> FWIW, I just learned from Adobe tech support (via phone call) that the permissions in FrameMaker 11.0 have been modified so that the data files should also be on the same hard drive where FM 11.0 is installed. Working across drives (FM here, data files there) is no longer an accepted practice -- at least not with FM11. I guess this explains the flaky, intermittent nature of my coworker's FM crashes because that (the "wrong" way is just how we've been doing things here. Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes. -- Ken in Atlanta From: Ken Poshedly To: techw...@techwr-l.com Sent: Wed, February 13, 2013 10:47:05 AM Subject: "FrameMaker has detected a problem and must quit" Really?! To all, Please excuse this x-posting (Framemaker list), but no replies at all from there so far. My coworker is running FrameMaker 11.0 and is frustrated because twice this morning, FrameMaker crashed on his terminal (luckily creating recovery files, though). The warning pop-up window that displayed announcing this glorious impending shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . " We have looked at the extremely cryptic error log file that was generated and of course, it's as clear as mud to me. Note that my coworker prefers to keep his book and all member chapter files open. He also prefers to embed all his graphics so the various chapter file sizes are MUCH larger than if the graphics were referenced. Thus, the following: Title page with copyright page -- 835 Kb (no graphics) TOC -- 870 Kb (again, no graphics) Section 1 -- 4,740 Kb Section 2 -- 8,720 Kb Section 3 -- 14,983 Kb Section 4 -- 45,815 Kb Section 5 -- 22,066 Kb Section 6 -- 53,033 Kb For instance, Section 6 is 89 pages in length with all graphics (strictly line art) embedded and the file size is 53,033 Kb (that's a little over 53 megabytes). In a previous version of this manual (when the graphics were referenced), the file size was just a mere fraction of this (perhaps 20 Kb or 30 Kb). His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, Service Pack 3. So the questions: * What do those internal error numbers specifically mean? * Is/are the error/errors caused by a hardware problem or a software problem? -- Ken in Atlanta ^ STC Vice President Nicky Bleiel is giving a free webinar on best practices for creating mobile help. Learn more: http://bit.ly/WNaCzd ^ You are currently subscribed to TECHWR-L as poshe...@bellsouth.net. To unsubscribe send a blank email to techwr-l-le...@lists.techwr-l.com Send administrative questions to ad...@techwr-l.com. Visit http://www.techwhirl.com/email-discussion-groups/ for more resources and info. Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives NOTICE: This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error please notify Allied Telesis Labs Ltd immediately. Any views expressed in this message are those of the individual sender, except where the sender has the authority to issue and specifically states them to be the views of Allied Telesis Labs. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
