PDF Printing Issues in FrameMaker 11 - RESOLVED (Thank you Adobe)

[Abungu, Salome (TTI Mpls)]

I'm not sure if I said this or not before but thank you Adobe for fixing the 
printing errors. We were having problems creating PDFs of our manuals. The Save 
as PDF feature works and the print features work well for me now. I appreciate 
all the help and hard work that your staff provided to resolve the issue.

Best regards,

Salome




_

Salome Abungu
Technical Writer
Engineering Services Department

Thiele Technologies
315 27th Avenue, NE
Minneapolis, MN 55418
Phone: (612) 782-3617
E-mail: salome.abungu at thieletech.com
Website: www.thieletech.com


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PDF Printing Issues in FrameMaker 11 - RESOLVED (Thank you Adobe)

[Abungu, Salome (TTI Mpls)]

I'm not sure if I said this or not before but thank you Adobe for fixing the 
printing errors. We were having problems creating PDFs of our manuals. The Save 
as PDF feature works and the print features work well for me now. I appreciate 
all the help and hard work that your staff provided to resolve the issue.

Best regards,

Salome




_

Salome Abungu
Technical Writer
Engineering Services Department

Thiele Technologies
315 27th Avenue, NE
Minneapolis, MN 55418
Phone: (612) 782-3617
E-mail: salome.abu...@thieletech.com
Website: www.thieletech.com


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RE: PDF Printing Issues in FrameMaker 11

[Magnus, Thomas C]

Salome,



I had an  issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints 
fine.



Performing the following steps resolves the error for me. Although I had 
previously cleared this option in Printing Preferences, the solution seems to 
be clearing this option in the Printing Defaults.



http://forums.adobe.com/thread/617432



.   On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue 
for me:



1.   Click the Start menu, and then click Devices and Printers

2.   Right-click the Adobe PDF printer, then click Printing Preferences, 
and then deselect Rely on system fonts only; do not use document fonts

3.   Click OK

4.   Right-click the Adobe PDF printer, then click Printer Properties, then 
click the Advanced tab, and then click Printing Defaults

5.   On the Adobe PDF Settings tab, deselect Rely on system fonts only; do 
not use document fonts, and then click OK.

6.   On the Adobe PDF Properties dialog, click OK



Hope this helps,

Tom


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Abungu, Salome (TTI 
Mpls)
Sent: Monday, August 20, 2012 2:36 PM
To: framemaker-d...@yahoogroups.com; framers@lists.frameusers.com
Subject: PDF Printing Issues in FrameMaker 11

We just downloaded FrameMaker 11. We are having problems saving documents as a 
PDF (whether it is our network or the desktop). We have 1 book file and then 12 
fm files.  We tried printing the book (which is what we usually do) and save it 
as a PDF (we did this in FM 8 because this process ensured that the bookmarks 
would work. FM 8 had problems generating working links if you tried to save the 
document as a PDF). We've tried just saving our book and files as a PDF but 
that has not worked either.

Has anyone else had this issue? We've tried working with Adobe but they didn't 
really provide much help.





[Description: thiele_ws_corp jpg.jpg]<http://www.thieletech.com/>

Connect with us:
 [Description: 
http://www.treacheryisafoot.com/wp-content/uploads/2011/02/facebook_logo.png] 
<https://www.facebook.com/pages/Thiele-Technologies/192440714114995> 
[Description: 
http://www.thesocialpenguinblog.com/cms/wp-content/uploads/2011/06/linkedin-logo.png]
 <http://www.linkedin.com/company/thiele-technologies>   [Description: 
http://lh6.google.com/shaileshdoke/R7Yvft7NeXI/AR8/c-KsB1lUh3c/YouTube%20Logo%5B5%5D]
 <http://www.youtube.com/user/ThieleTech>

Salome Abungu
Technical Writer
Engineering Services Dept.

315 27th Avenue, NE
Minneapolis, MN 55418
P: +1 612.782.3617
F: +1 612.782.1203

www.thieletech.com<http://www.thieletech.com/>



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PDF Printing Issues in FrameMaker 11

[Magnus, Thomas C]

Salome,



I had an  issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints 
fine.



Performing the following steps resolves the error for me. Although I had 
previously cleared this option in Printing Preferences, the solution seems to 
be clearing this option in the Printing Defaults.



http://forums.adobe.com/thread/617432



.   On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue 
for me:



1.   Click the Start menu, and then click Devices and Printers

2.   Right-click the Adobe PDF printer, then click Printing Preferences, 
and then deselect Rely on system fonts only; do not use document fonts

3.   Click OK

4.   Right-click the Adobe PDF printer, then click Printer Properties, then 
click the Advanced tab, and then click Printing Defaults

5.   On the Adobe PDF Settings tab, deselect Rely on system fonts only; do 
not use document fonts, and then click OK.

6.   On the Adobe PDF Properties dialog, click OK



Hope this helps,

Tom


From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Abungu, Salome (TTI 
Mpls)
Sent: Monday, August 20, 2012 2:36 PM
To: framemaker-dita at yahoogroups.com; framers at lists.frameusers.com
Subject: PDF Printing Issues in FrameMaker 11

We just downloaded FrameMaker 11. We are having problems saving documents as a 
PDF (whether it is our network or the desktop). We have 1 book file and then 12 
fm files.  We tried printing the book (which is what we usually do) and save it 
as a PDF (we did this in FM 8 because this process ensured that the bookmarks 
would work. FM 8 had problems generating working links if you tried to save the 
document as a PDF). We've tried just saving our book and files as a PDF but 
that has not worked either.

Has anyone else had this issue? We've tried working with Adobe but they didn't 
really provide much help.





[Description: thiele_ws_corp jpg.jpg]<http://www.thieletech.com/>

Connect with us:
 [Description: 
http://www.treacheryisafoot.com/wp-content/uploads/2011/02/facebook_logo.png] 
<https://www.facebook.com/pages/Thiele-Technologies/192440714114995> 
[Description: 
http://www.thesocialpenguinblog.com/cms/wp-content/uploads/2011/06/linkedin-logo.png]
 <http://www.linkedin.com/company/thiele-technologies>   [Description: 
http://lh6.google.com/shaileshdoke/R7Yvft7NeXI/AR8/c-KsB1lUh3c/YouTube%20Logo%5B5%5D]
 <http://www.youtube.com/user/ThieleTech>

Salome Abungu
Technical Writer
Engineering Services Dept.

315 27th Avenue, NE
Minneapolis, MN 55418
P: +1 612.782.3617
F: +1 612.782.1203

www.thieletech.com<http://www.thieletech.com/>



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RE: PDF Printing Issues in FrameMaker 11

[Abungu, Salome (TTI Mpls)]

Well, the print function stopped working again for us today. My co-worker and I 
can't make PDFs. I'm at my wits end. This printing issue FM11 is seriously 
putting us behind when it comes output. I was contacted by Adobe as a result of 
Yves e-mail. If any of you are experiencing the same thing, then contact TCS 
Support tcs...@adobe.com. I hope this gets resolved 
soon.


Salome Abungu
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Send administrative questions to listad...@frameusers.com. Visit
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PDF Printing Issues in FrameMaker 11

[Abungu, Salome (TTI Mpls)]

Well, the print function stopped working again for us today. My co-worker and I 
can't make PDFs. I'm at my wits end. This printing issue FM11 is seriously 
putting us behind when it comes output. I was contacted by Adobe as a result of 
Yves e-mail. If any of you are experiencing the same thing, then contact TCS 
Support tcssup at adobe.com. I hope this gets 
resolved soon.


Salome Abungu
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[framemaker-dita] PDF Printing Issues in FrameMaker 11

[Yves Barbion]

Hi Salome

Are your using the default DITA functionality in FrameMaker or DITA-FMx?
And what are you using for your cross-references: xref or ?

Save as PDF with hyperlinks works for me. I'm using  in FrameMaker
11 with DITA-FMx and Acrobat Distiller 8. Just check the following:

For your book file, choose Format > Document > PDF Setup, click the Links
tab and select the "Create Named Destinations" option.


Kind regards


-- 
Yves Barbion
www.scripto.nu
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Re: [framemaker-dita] PDF Printing Issues in FrameMaker 11

[Yves Barbion]

Hi Salome

Are your using the default DITA functionality in FrameMaker or DITA-FMx?
And what are you using for your cross-references: xref or ?

Save as PDF with hyperlinks works for me. I'm using  in FrameMaker
11 with DITA-FMx and Acrobat Distiller 8. Just check the following:

For your book file, choose Format > Document > PDF Setup, click the Links
tab and select the "Create Named Destinations" option.


Kind regards


-- 
Yves Barbion
www.scripto.nu
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http://www.frameusers.com/ for more resources and info.

PDF Printing Issues in FrameMaker 11

[Abungu, Salome (TTI Mpls)]

We just downloaded FrameMaker 11. We are having problems saving documents as a 
PDF (whether it is our network or the desktop). We have 1 book file and then 12 
fm files.  We tried printing the book (which is what we usually do) and save it 
as a PDF (we did this in FM 8 because this process ensured that the bookmarks 
would work. FM 8 had problems generating working links if you tried to save the 
document as a PDF). We've tried just saving our book and files as a PDF but 
that has not worked either.

Has anyone else had this issue? We've tried working with Adobe but they didn't 
really provide much help.





[cid:image001.jpg at 01CD7EF1.D22F0F50]

Connect with us:
 [cid:image002.jpg at 01CD7EF1.D22F0F50] 
 
[cid:image003.jpg at 01CD7EF1.D22F0F50] 
   [cid:image004.jpg at 
01CD7EF1.D22F0F50] 

Salome Abungu
Technical Writer
Engineering Services Dept.

315 27th Avenue, NE
Minneapolis, MN 55418
P: +1 612.782.3617
F: +1 612.782.1203

www.thieletech.com



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