UPDATE: PDF Shared Review problems
In speaking with my IT Department, I've learned that they have been having problems with our network after a recently installed update. We discovered that updating Acrobat for PDF Shared Review users (selecting Help >> Check for Updates... and install the updates, then reboot) fixes the new comments not posting problem. I checked for the XML files as Lief suggested, and found them. My IT department is looking at backups from the past few days to see if they can find XML files that contain the "lost" comments. Thanks! Richard
UPDATE: PDF Shared Review problems
In speaking with my IT Department, I've learned that they have been having problems with our network after a recently installed update. We discovered that updating Acrobat for PDF Shared Review users (selecting Help >> Check for Updates... and install the updates, then reboot) fixes the new comments not posting problem. I checked for the XML files as Lief suggested, and found them. My IT department is looking at backups from the past few days to see if they can find XML files that contain the "lost" comments. Thanks! Richard ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
PDF Shared Review problems
I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen monitors. I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 and send the PDF out for shared review on internal network public server. The PDF shared review process has been working great for, hmm, a year or more (I got TCS2 soon after it was released). Recently, I've been having problems with new comments not posting even after author's selected Publish Comments. This morning I'm missing comments that I know were successfully posted in the share reviewed PDF yesterday. Asking reviewers to update their version of Acrobat 8 and higher (Open Acrobat and perform Help >> Check for updates... then installing any updates) fixes the new comments not posting problem. However, after updating, reviewers get upset when I also ask them to redo their comments. Not seeing comments that I know were there previously scares me. This is all a bit odd, since PDF shared review has behaved perfectly until recently. Even when I went from XP to Win7 on a new computer a few months back, PDF shared review continued to work great. Since having the reviewers Help >> Check for updates... in their copy of Acrobat 8+ seems to fix posting new comments, I suspect some recent Adobe or Windows upgrade changed the playing field, so to speak. Anyone else seeing problems like mine? What do you think the problem is? Richard __ Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.inch at inficon.com http://www.inficon.com ___ NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments.
RE: PDF Shared Review problems
Hi Richard-- I'm not going to be much help, but are sure the comments are gone? All reviewers when they open a shared review PDF have a .xml file created for them in the PDF's comments directory on the shared review server. You could look in that file to see if the comments are truly gone or if it's another problem. If the comments are not in that file, then they're gone. If they are, then it's a different issue (not that I know what it would be). If your PDF is called "Chapter1_review.pdf" you'll have a corresponding folder that's something like: Chapter1_review.pdf_f377ba938213ad932kdaf9321929dekli74. It's in this folder where the reviewers comments stored in an XML file specific to each reviewer. -Lief -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of ri...@inficon.com Sent: Thursday, August 04, 2011 8:48 AM To: framers@lists.frameusers.com Cc: arnold.jew...@inficon.com; naomi.kisseljo...@inficon.com Subject: PDF Shared Review problems I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen monitors. I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 and send the PDF out for shared review on internal network public server. The PDF shared review process has been working great for, hmm, a year or more (I got TCS2 soon after it was released). Recently, I've been having problems with new comments not posting even after author's selected Publish Comments. This morning I'm missing comments that I know were successfully posted in the share reviewed PDF yesterday. Asking reviewers to update their version of Acrobat 8 and higher (Open Acrobat and perform Help >> Check for updates... then installing any updates) fixes the new comments not posting problem. However, after updating, reviewers get upset when I also ask them to redo their comments. Not seeing comments that I know were there previously scares me. This is all a bit odd, since PDF shared review has behaved perfectly until recently. Even when I went from XP to Win7 on a new computer a few months back, PDF shared review continued to work great. Since having the reviewers Help >> Check for updates... in their copy of Acrobat 8+ seems to fix posting new comments, I suspect some recent Adobe or Windows upgrade changed the playing field, so to speak. Anyone else seeing problems like mine? What do you think the problem is? Richard __ Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.i...@inficon.com http://www.inficon.com ___ NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ___ You are currently subscribed to framers as l...@netinst.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/lief%40netinst.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
PDF Shared Review problems
Hi Richard-- I'm not going to be much help, but are sure the comments are gone? All reviewers when they open a shared review PDF have a .xml file created for them in the PDF's comments directory on the shared review server. You could look in that file to see if the comments are truly gone or if it's another problem. If the comments are not in that file, then they're gone. If they are, then it's a different issue (not that I know what it would be). If your PDF is called "Chapter1_review.pdf" you'll have a corresponding folder that's something like: Chapter1_review.pdf_f377ba938213ad932kdaf9321929dekli74. It's in this folder where the reviewers comments stored in an XML file specific to each reviewer. -Lief -Original Message- From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of ri...@inficon.com Sent: Thursday, August 04, 2011 8:48 AM To: framers at lists.frameusers.com Cc: Arnold.Jewett at inficon.com; Naomi.KisselJohns at Inficon.com Subject: PDF Shared Review problems I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen monitors. I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 and send the PDF out for shared review on internal network public server. The PDF shared review process has been working great for, hmm, a year or more (I got TCS2 soon after it was released). Recently, I've been having problems with new comments not posting even after author's selected Publish Comments. This morning I'm missing comments that I know were successfully posted in the share reviewed PDF yesterday. Asking reviewers to update their version of Acrobat 8 and higher (Open Acrobat and perform Help >> Check for updates... then installing any updates) fixes the new comments not posting problem. However, after updating, reviewers get upset when I also ask them to redo their comments. Not seeing comments that I know were there previously scares me. This is all a bit odd, since PDF shared review has behaved perfectly until recently. Even when I went from XP to Win7 on a new computer a few months back, PDF shared review continued to work great. Since having the reviewers Help >> Check for updates... in their copy of Acrobat 8+ seems to fix posting new comments, I suspect some recent Adobe or Windows upgrade changed the playing field, so to speak. Anyone else seeing problems like mine? What do you think the problem is? Richard __ Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.inch at inficon.com http://www.inficon.com ___ NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ___ You are currently subscribed to framers as lief at netinst.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/lief%40netinst.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
PDF Shared Review problems
I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen monitors. I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 and send the PDF out for shared review on internal network public server. The PDF shared review process has been working great for, hmm, a year or more (I got TCS2 soon after it was released). Recently, I've been having problems with new comments not posting even after author's selected Publish Comments. This morning I'm missing comments that I know were successfully posted in the share reviewed PDF yesterday. Asking reviewers to update their version of Acrobat 8 and higher (Open Acrobat and perform Help >> Check for updates... then installing any updates) fixes the new comments not posting problem. However, after updating, reviewers get upset when I also ask them to redo their comments. Not seeing comments that I know were there previously scares me. This is all a bit odd, since PDF shared review has behaved perfectly until recently. Even when I went from XP to Win7 on a new computer a few months back, PDF shared review continued to work great. Since having the reviewers Help >> Check for updates... in their copy of Acrobat 8+ seems to fix posting new comments, I suspect some recent Adobe or Windows upgrade changed the playing field, so to speak. Anyone else seeing problems like mine? What do you think the problem is? Richard __ Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.i...@inficon.com http://www.inficon.com ___ NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
