RE: FM9 and Windows 7 64 bit - SOLUTION

[Alison Craig]

Dov:

I didn't really expect uninstall/reinstall to work but it was late and my IT 
guy had left for the day, so you try what you know even if you have no reason 
to suspect it will work. (Sometimes, if you're *very* lucky, life - or more 
specifically, computers - can surprise you in a good way! Unfortunately, it 
wasn't my day.)

Before calling Adobe support I followed some other advice that came in the form 
of a KB link: http://kb2.adobe.com/cps/406/kb406891.html.

After a few tries, I found a solution that worked (installing from the desktop 
as opposed to the DVD).

Alison

FYI: IT has disabled UAC for me!

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.com


-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, January 20, 2011 6:18 PM
To: framers@lists.frameusers.com
Subject: RE: FM9 and Windows 7 64 bit - Help!

Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the "Program Files (x86)" directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
"decrapification" (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



> -Original Message-
> From: framers-boun...@lists.frameusers.com 
> [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
> Alison Craig
> Sent: Thursday, January 20, 2011 6:00 PM
> To: framers@lists.frameusers.com
> Subject: FM9 and Windows 7 64 bit - Help!
> 
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
> 
> 
> Before I try Adobe support tomorrow, I thought I'd present my problem to the 
> List.
> 
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
> system specs would help I
> can provide those.)
> 
> The install seems to work fine and when I open it for the first time, it asks 
> for structured or
> unstructured (unstructured) and presents the Registration screen (which I'm 
> ignoring for the time
> being). When it tries to access the actual FM9 program I get a "serious 
> error" along with the file
> name and location to report the error. I've uninstalled and reinstalled but 
> it didn't help.
> 
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
> 
> Before we completed the specs for my new system I checked that you could run 
> FM9 on Windows 7 and the
> answer was yes - but of course those specs have now disappeared as FM10 is 
> now available.
> 
> I really hate new hardware (and Windows 7).
> 
> Any suggestions?
> 
> Alison
> 
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.cr...@ultrasonix.com
> 
> 
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RE: FM9 and Windows 7 64 bit - SOLUTION

[Dov Isaacs]

Glad to know you are up and going.

I've heard and personally experienced some installation problems associated 
with inability to properly read/access a CD or DVD. There are a number of 
underlying issues including (1) marginal CD/DVD drive, (2) marginal CD/DVD, and 
(3) the failure of the various layers of installation programs to properly 
report problems. Much of the installation is actually done via the operating 
system's "Microsoft Installer" software based on scripts setup by the Adobe 
installation software. Errors that occur in reading the CD/DVD are generally 
not propagated back to the Adobe installer such that an error can be reasonably 
reported and sometimes the errors are not reported back to the Adobe installer 
at all.

I'll try to suggest to the "powers that be" that perhaps a better strategy for 
Adobe's installation software would be to fully copy the contents of the CD/DVD 
to a temporary area, reporting any problems in reading the CD/DVD at that 
point, and then doing the actual installation from the files temporarily 
residing on the system's hard drive, in other words, automating the process 
that many of us find more successful that directly installing from the 
installation CD/DVD media.

- Dov

> -Original Message-
> From: Alison Craig [mailto:alison.cr...@ultrasonix.com]
> Sent: Friday, January 21, 2011 11:18 AM
> To: Dov Isaacs; framers@lists.frameusers.com
> Subject: RE: FM9 and Windows 7 64 bit - SOLUTION
> 
> 
> Dov:
> 
> I didn't really expect uninstall/reinstall to work but it was late and my IT 
> guy had left for the day,
> so you try what you know even if you have no reason to suspect it will work. 
> (Sometimes, if you're
> *very* lucky, life - or more specifically, computers - can surprise you in a 
> good way! Unfortunately,
> it wasn't my day.)
> 
> Before calling Adobe support I followed some other advice that came in the 
> form of a KB link:
> http://kb2.adobe.com/cps/406/kb406891.html.
> 
> After a few tries, I found a solution that worked (installing from the 
> desktop as opposed to the DVD).
> 
> Alison
> 
> FYI: IT has disabled UAC for me!
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> Tel: (604) 279-8550, ext 127
> E-mail: alison.cr...@ultrasonix.com
> 
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