Re: Frame 9 Crashing - Can't Create PDFs
I don’t think FrameMaker dictionary has any influence on acrobat processing. dict refers to the postscript dictionary. xshow often relates to a font issue. Re-installing acrobat, actually the pdf printer driver, may help. Or check the settings in the acrobat distiller program (font locations, font settings). Is the pdf printer your default printer when saving to PDF? Try printing another document, does that give the same error? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu www.idtp.eu Op 22 okt. 2014, om 22:52 heeft Craig, Alison alison.cr...@ultrasonix.com het volgende geschreven: Actually, now that I look more closely at the log file contents, it says: Stack: -dict- /d Any chance that -dict- could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don’t know. Alison From: Craig, Alison Sent: Wednesday, October 22, 2014 1:50 PM To: 'Wim Hooghwinkel - idtp' Cc: framers@lists.frameusers.com mailto:framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.com mailto:framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu mailto:i...@idtp.eu www.idtp.eu http://www.idtp.eu/ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame 9 Crashing - Can't Create PDFs
Does the FrameMaker log file (console.txt) give any messages? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu www.idtp.eu Op 22 okt. 2014, om 22:52 heeft Craig, Alison alison.cr...@ultrasonix.com het volgende geschreven: Actually, now that I look more closely at the log file contents, it says: Stack: -dict- /d Any chance that -dict- could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don’t know. Alison From: Craig, Alison Sent: Wednesday, October 22, 2014 1:50 PM To: 'Wim Hooghwinkel - idtp' Cc: framers@lists.frameusers.com mailto:framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.com mailto:framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu mailto:i...@idtp.eu www.idtp.eu http://www.idtp.eu/ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame 9 Crashing - Can't Create PDFs
Alison... He's referring to the Console window, the contents of which are written to the file, consfile.txt. On FM9 this file is at .. %appdata%\Adobe\FrameMaker\9\consfile.txt Note that the content of this file is wiped out each time you restart FM, so if you want to see if any messages were written there, be sure to do it before restarting FM after a crash. Cheers, ...scott Scott Prentice Leximation, Inc. www.leximation.com +1.415.485.1892 On 10/23/14 10:08 AM, Craig, Alison wrote: Wim: There is no console.txt file on my system, but there are lots of FrameLog... text files from the last couple of days. The Internal Error number sequences repeat over and over but there are 4 different versions (attached) out of 27 files. Does anyone know if a list exists that explains what the codes mean? I took the files home last night and ran 4 tests. 3 completed successfully, but I had one distiller failure. However, I was able to successfully build that PDF using Save as PDF. So it seems like it might be my files. The failure came after I changed the Conditional settings and ran the book, so I have to wonder if there is Condition issue somewhere. The only Frame crashes I ever get occur when I open the Condition pod (or tab, or whatever it's called). They don't happen all the time, but I believe this is a known issue with Frame 9. (we're supposed to be moving to Frame 12 soon...). I think I may dump a few files from the book and try building that way. See if I get the same complaint. I may also resort to reinstalling. Sigh! Alison *From:*Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] *Sent:* Thursday, October 23, 2014 1:00 AM *To:* Craig, Alison *Cc:* framers@lists.frameusers.com *Subject:* Re: Frame 9 Crashing - Can't Create PDFs Does the FrameMaker log file (console.txt) give any messages? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com DITA content management with DITAToo http://www.ditatoo.com tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu mailto:i...@idtp.eu www.idtp.eu http://www.idtp.eu Op 22 okt. 2014, om 22:52 heeft Craig, Alison alison.cr...@ultrasonix.com mailto:alison.cr...@ultrasonix.com het volgende geschreven: Actually, now that I look more closely at the log file contents, it says: Stack: -dict- /d Any chance that-dict-could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don't know. Alison *From:*Craig, Alison *Sent:*Wednesday, October 22, 2014 1:50 PM *To:*'Wim Hooghwinkel - idtp' *Cc:*framers@lists.frameusers.com mailto:framers@lists.frameusers.com *Subject:*RE: Frame 9 Crashing - Can't Create PDFs Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don't think it's an image as I haven't made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% *From:*Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] *Sent:*Wednesday, October 22, 2014 12:13 PM *To:*Craig, Alison *Cc:*framers@lists.frameusers.com mailto:framers@lists.frameusers.com *Subject:*Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts...)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu mailto:i...@idtp.eu www.idtp.eu http://www.idtp.eu/ ___ You are currently subscribed to framers as s...@leximation.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/sp14%40leximation.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr
RE: Frame 9 Crashing - Can't Create PDFs
Thanks. If I have another crash - I'll look for it. Fingers crossed that I won't need it. Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice Sent: Thursday, October 23, 2014 2:14 PM To: framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Alison... He's referring to the Console window, the contents of which are written to the file, consfile.txt. On FM9 this file is at .. %appdata%\Adobe\FrameMaker\9\consfile.txt Note that the content of this file is wiped out each time you restart FM, so if you want to see if any messages were written there, be sure to do it before restarting FM after a crash. Cheers, ...scott Scott Prentice Leximation, Inc. www.leximation.comhttp://www.leximation.com +1.415.485.1892 On 10/23/14 10:08 AM, Craig, Alison wrote: Wim: There is no console.txt file on my system, but there are lots of FrameLog... text files from the last couple of days. The Internal Error number sequences repeat over and over but there are 4 different versions (attached) out of 27 files. Does anyone know if a list exists that explains what the codes mean? I took the files home last night and ran 4 tests. 3 completed successfully, but I had one distiller failure. However, I was able to successfully build that PDF using Save as PDF. So it seems like it might be my files. The failure came after I changed the Conditional settings and ran the book, so I have to wonder if there is Condition issue somewhere. The only Frame crashes I ever get occur when I open the Condition pod (or tab, or whatever it's called). They don't happen all the time, but I believe this is a known issue with Frame 9. (we're supposed to be moving to Frame 12 soon...). I think I may dump a few files from the book and try building that way. See if I get the same complaint. I may also resort to reinstalling. Sigh! Alison From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] Sent: Thursday, October 23, 2014 1:00 AM To: Craig, Alison Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Does the FrameMaker log file (console.txt) give any messages? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXMLhttp://www.fontoxml.com DITA content management with DITAToohttp://www.ditatoo.com tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eumailto:i...@idtp.eu www.idtp.euhttp://www.idtp.eu Op 22 okt. 2014, om 22:52 heeft Craig, Alison alison.cr...@ultrasonix.commailto:alison.cr...@ultrasonix.com het volgende geschreven: Actually, now that I look more closely at the log file contents, it says: Stack: -dict- /d Any chance that -dict- could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don't know. Alison From: Craig, Alison Sent: Wednesday, October 22, 2014 1:50 PM To: 'Wim Hooghwinkel - idtp' Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don't think it's an image as I haven't made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts...)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXMLhttp://www.fontoxml.com/ DITA content management with DITAToohttp://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eumailto:i...@idtp.eu www.idtp.euhttp://www.idtp.eu/ ___ You are currently subscribed to framers as s...@leximation.commailto:s...@leximation.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr
RE: Frame 9 Crashing - Can't Create PDFs
If you have the full Acrobat install, just make sure that you don't cream it with the headless version that ships with FM - use the Custom install settings to keep an eye on that. I'd try uninstalling FM, then Acrobat, then reinstall Acrobat, then FM. From: framers-boun...@lists.frameusers.com framers-boun...@lists.frameusers.com on behalf of Craig, Alison alison.cr...@ultrasonix.com Sent: October-21-14 9:28 PM To: framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame 9 Crashing - Can't Create PDFs
Is Adobe PDF (or is it Distiller in FM9?) selected as the default printer? If so, what Jeff said. On Tue, Oct 21, 2014 at 6:28 PM, Craig, Alison alison.cr...@ultrasonix.com wrote: The only thing I can think of is that when I had computer problems last week, something got corrupted – to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer’s stability). ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Allison, For distilling options, for the Adobe PDF printer (Printer Properties Advanced Printing Defaults Adobe PDF settings), so you have Rely on system fonts only; do not use document fonts unchecked? You must also make sure that this option is not selected for Printing Preferences Adobe PDF settings. This was a PITA with Acrobat 9 and frequently would get mucked up/reset - especially if you had computer issues like you mentioned. I can send you screenshots of where to set this if these instructions aren't clear. HTH, TVB From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 7:29 PM To: framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | http://www.analogicultrasound.com analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Craig: I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process. However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold. The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.) I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem. I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine. I guess it's time to uninstall/reinstall (after the IT tech vets my system). Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues? Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, October 21, 2014 6:51 PM To: Craig, Alison Subject: RE: Frame 9 Crashing - Can't Create PDFs Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later. When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall. For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option. Craig From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 8:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Are you talking about deactivating? It should be in the Help menu. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: October-22-14 1:20 PM To: Craig Ede; framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Craig: I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process. However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold. The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.) I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem. I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine. I guess it's time to uninstall/reinstall (after the IT tech vets my system). Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues? Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, October 21, 2014 6:51 PM To: Craig, Alison Subject: RE: Frame 9 Crashing - Can't Create PDFs Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later. When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall. For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option. Craig From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 8:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send
RE: Frame 9 Crashing - Can't Create PDFs
Yup. That's what I was looking for. Thanks. Alison From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth Sent: Wednesday, October 22, 2014 10:46 AM To: framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Are you talking about deactivating? It should be in the Help menu. From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: October-22-14 1:20 PM To: Craig Ede; framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Craig: I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process. However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold. The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.) I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem. I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine. I guess it's time to uninstall/reinstall (after the IT tech vets my system). Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues? Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, October 21, 2014 6:51 PM To: Craig, Alison Subject: RE: Frame 9 Crashing - Can't Create PDFs Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later. When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall. For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option. Craig From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 8:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279
Re: Frame 9 Crashing - Can't Create PDFs
Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu www.idtp.eu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXMLhttp://www.fontoxml.com DITA content management with DITAToohttp://www.ditatoo.com tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eumailto:i...@idtp.eu www.idtp.euhttp://www.idtp.eu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Actually, now that I look more closely at the log file contents, it says: Stack: -dict- /d Any chance that -dict- could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don’t know. Alison From: Craig, Alison Sent: Wednesday, October 22, 2014 1:50 PM To: 'Wim Hooghwinkel - idtp' Cc: framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXMLhttp://www.fontoxml.com DITA content management with DITAToohttp://www.ditatoo.com tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eumailto:i...@idtp.eu www.idtp.euhttp://www.idtp.eu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
