RE: Problems with PDF creation since Windows update
A lot of people have trouble with Save as PDF. You are better of Printing to Adobe PDF, but you can uncheck the saves as a file option and see your PDF straightaway. john From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Laura Fergusson Sent: Tuesday, May 29, 2012 8:34 AM To: framers@lists.frameusers.com Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can't Save as PDF. I'm using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Problems with PDF creation since Windows update
I may have stumbled on this problem as well, although I am now completely confused. On Monday, I tried to install the Acrobat 10 trial and had issues as I didn't uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn't seem to recognize Distiller, although Distiller is really still there and opens just fine. Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?). Given Laura's issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates - or not! Does anyone have any thoughts? FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit Alison Alison Craig Technical Documentation Lead 604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508 Ultrasonix Medical Corporation | www.ultrasonix.comhttp://www.ultrasonix.com/ [cid:image001.gif@01CD3E4E.10FB0570] From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Laura Fergusson Sent: Tuesday, May 29, 2012 5:34 AM To: framers@lists.frameusers.com Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can't Save as PDF. I'm using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura inline: image001.gif___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Problems with PDF creation since Windows update
Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won't recognize any joboption files. Does anyone know where FrameMaker looks for joboptions? I'll copy them in manually if I have to - although I can't figure out why they would go missing. Alison From: Magnus, Thomas C [mailto:thomas.mag...@teradata.com] Sent: Wednesday, May 30, 2012 10:34 AM To: Alison Craig; Laura Fergusson; framers@lists.frameusers.com Subject: RE: Problems with PDF creation since Windows update Alison and Laura, I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine. Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults. http://forums.adobe.com/thread/617432 . On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me: 1. Click the Start menu, and then click Devices and Printers 2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts 3. Click OK 4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults 5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK. 6. On the Adobe PDF Properties dialog, click OK Hope this helps, Tom From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison Craig Sent: Wednesday, May 30, 2012 10:22 AM To: Laura Fergusson; framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: Problems with PDF creation since Windows update I may have stumbled on this problem as well, although I am now completely confused. On Monday, I tried to install the Acrobat 10 trial and had issues as I didn't uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn't seem to recognize Distiller, although Distiller is really still there and opens just fine. Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?). Given Laura's issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates - or not! Does anyone have any thoughts? FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit Alison Alison Craig Technical Documentation Lead 604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508 Ultrasonix Medical Corporation | www.ultrasonix.comhttp://www.ultrasonix.com/ [cid:image001.gif@01CD3E50.CFFF8E30] From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Laura Fergusson Sent: Tuesday, May 29, 2012 5:34 AM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can't Save as PDF. I'm using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura inline: image001.gif___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Problems with PDF creation since Windows update
One other piece of information... When I try Save as PDF I get the following message: To execute Save as PDF command you must have Acrobat Distiller version 5.05 or higher installed. When I open Distiller and look, the About Box says I'm using Distiller version 9.5.1283. Alison From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison Craig Sent: Wednesday, May 30, 2012 10:42 AM To: Magnus, Thomas C; Laura Fergusson; framers@lists.frameusers.com Subject: RE: Problems with PDF creation since Windows update Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won't recognize any joboption files. Does anyone know where FrameMaker looks for joboptions? I'll copy them in manually if I have to - although I can't figure out why they would go missing. Alison From: Magnus, Thomas C [mailto:thomas.mag...@teradata.com]mailto:[mailto:thomas.mag...@teradata.com] Sent: Wednesday, May 30, 2012 10:34 AM To: Alison Craig; Laura Fergusson; framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: Problems with PDF creation since Windows update Alison and Laura, I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine. Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults. http://forums.adobe.com/thread/617432 . On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me: 1. Click the Start menu, and then click Devices and Printers 2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts 3. Click OK 4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults 5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK. 6. On the Adobe PDF Properties dialog, click OK Hope this helps, Tom From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison Craig Sent: Wednesday, May 30, 2012 10:22 AM To: Laura Fergusson; framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: Problems with PDF creation since Windows update I may have stumbled on this problem as well, although I am now completely confused. On Monday, I tried to install the Acrobat 10 trial and had issues as I didn't uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn't seem to recognize Distiller, although Distiller is really still there and opens just fine. Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?). Given Laura's issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates - or not! Does anyone have any thoughts? FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit Alison Alison Craig Technical Documentation Lead 604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508 Ultrasonix Medical Corporation | www.ultrasonix.comhttp://www.ultrasonix.com/ [cid:image002.jpg@01CD3E51.93DFE750] From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Laura Fergusson Sent: Tuesday, May 29, 2012 5:34 AM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can't Save as PDF. I'm using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura inline: image002.jpg___ You are currently subscribed to framers as alison.cr...@ultrasonix.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/alison.craig%40ultrasonix.com Send administrative questions to listad...@frameusers.com
Re: Problems with PDF creation since Windows update
Hi Laura, What if you/your IT guys uninstall the latest Windows updates and check if distilling works again? You can see what has been recently installed in: Control Panel\System and Security\Windows Update\View update history HTH, Roman From: Laura Fergusson l.fergus...@codestuff.net To: framers@lists.frameusers.com framers@lists.frameusers.com Sent: Tuesday, May 29, 2012 3:34 PM Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF. I’m using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura ___ You are currently subscribed to framers as banks_ro...@yahoo.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/banks_roman%40yahoo.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Problems with PDF creation since Windows update
Thanks for the suggestion Roman. I was just about to start doing that when I tried the PDF creation just one last time. And you’ve guessed it, it worked. Seems that installing another PDF creation tool has fixed something... Sigh. At least it’s working again. Laura From: Roman Banks [mailto:banks_ro...@yahoo.com] Sent: 30 May 2012 08:33 To: Laura Fergusson; framers@lists.frameusers.com Subject: Re: Problems with PDF creation since Windows update Hi Laura, What if you/your IT guys uninstall the latest Windows updates and check if distilling works again? You can see what has been recently installed in: Control Panel\System and Security\Windows Update\View update history HTH, Roman From: Laura Fergusson l.fergus...@codestuff.netmailto:l.fergus...@codestuff.net To: framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Sent: Tuesday, May 29, 2012 3:34 PM Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF. I’m using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura ___ You are currently subscribed to framers as banks_ro...@yahoo.commailto:banks_ro...@yahoo.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/banks_roman%40yahoo.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Problems with PDF creation since Windows update
Alison and Laura, I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine. Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults. http://forums.adobe.com/thread/617432 . On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me: 1. Click the Start menu, and then click Devices and Printers 2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts 3. Click OK 4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults 5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK. 6. On the Adobe PDF Properties dialog, click OK Hope this helps, Tom From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison Craig Sent: Wednesday, May 30, 2012 10:22 AM To: Laura Fergusson; framers@lists.frameusers.com Subject: RE: Problems with PDF creation since Windows update I may have stumbled on this problem as well, although I am now completely confused. On Monday, I tried to install the Acrobat 10 trial and had issues as I didn't uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn't seem to recognize Distiller, although Distiller is really still there and opens just fine. Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?). Given Laura's issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates - or not! Does anyone have any thoughts? FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit Alison Alison Craig Technical Documentation Lead 604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508 Ultrasonix Medical Corporation | www.ultrasonix.comhttp://www.ultrasonix.com/ [Description: Ultrasonix Medical Corp] From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Laura Fergusson Sent: Tuesday, May 29, 2012 5:34 AM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend? There appear to have been 3 Windows updates on Sunday evening and since then I can't Save as PDF. I'm using Frame 8 on Windows 7. I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past... If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose. Many thanks Laura inline: image001.gif___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Problems with PDF creation since Windows update
Sounds like FrameMaker has lost track of Acrobat 9. You probably need to reinstall or repair Acrobat. On Wed, May 30, 2012 at 10:47 AM, Alison Craig alison.cr...@ultrasonix.com wrote: When I try Save as PDF I get the following message: To execute Save as PDF command you must have Acrobat Distiller version 5.05 or higher installed. When I open Distiller and look, the About Box says I’m using Distiller version 9.5.1283. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
